Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Voro Motors refuses to send me a shipping label so I can have my TFT display sent to them for a flash reset.

  Business Response

  Date: 07/31/2024

  We did not have anyone available to service their request when they had initially reached out. We reached back out within the same day and assisted the customer with their request.The customer is being assisted appropriately. 

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, 2024, I placed an order with Voro Motors for a scooter (Order Number: *****B). According to their shipping policy, the expected delivery time for the US is 4-5 business days. However, despite this policy, my order was not shipped until July 25, 2024, significantly later than their stated timeframe, via ***** and ground.As of today, I have not received the product, and the tracking information shows that the package.I have made multiple attempts to resolve this issue directly with Voro Motors, requesting an immediate update on the status of my order or a full refund. Despite these efforts, I have not received a satisfactory response or resolution.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2024 I bought the ***** Cruiser S scooter from Voro motors in ********, ********. In April, after two months of buying it the battery voltage will drop from 52 V to zero and the scoter wouldnt work. I went back to Voro motors and told them about the issue and they said that this is a voltage drop issue so they took the scooter gave me the old battery and told me that they would contact me back when the battery is changed. No one contacted me back and whenever I call they say that they will call me back and never do. I went to the ***************** location a couple of weeks ago and it turns out that they closed that store for good. When I called again they said that they dont fix scooters no more and they sent my scooter to a third-party store in ********* who will fix it , the third party store contacted me and said to fix the scooter it needs a new battery worth $550. I told them it should be covered under warranty then he said I dont know about that. You have to speak to Voro Motors about it, when I called them again they told me theyre gonna call me back never did. The scooter has one year warranty and should cover the battery. I spoke with ****** and **** from Voro motors multiple times and they always say theyre going to call me back and never do. I been in this circle for months now. I would like your assistance please helping me get a new battery for my scooter.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric scooter (Emove Roadster) from Voro Motors in ** in Nov 23 for $5,800. When it came the charging cap was broke, the machine shakes violently - gave me one front tire to help but it still shakes and is a life threat now, the steering stabilizer came loose while driving and the scooter started wobbling violently where I almost crashed. 30 days later the scooter quit working, I still have a warranty, but the company is ghosting me and not helping. I'm still waiting after 20 calls to **** and no one is willing to help, keep promising me parts and nothing is delivered. This has been a nightmare, and I cannot afford to just throw away that kind of money, I'm a hard-working American that wants justice from this company that will not do the right thing - shameful!

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never in my life have I dealt with such dishonest practices and horrible customer service as I experienced with Voro! We purchased $1,700 worth of parts, all of which you can see pictured the quality right out of the box. They sell parts advertised as brand new, make you wait a lead time like they aren't in stock, then wait to tear parts out of other scooters to sell as brand new parts! Once I returned everything to them by spending $300+ to ship, they now blatantly lie and state that both the existing battery and the new battery had water damage and will not repair or refund. These parts were never installed in a scooter or ever taken outside.At this point, they now have roughly $5,000 worth between the scooter and all the parts. They refuse to repair, provide refunds, or return my property to me!FRAUD ALL THE WAY AROUND! DO NOT DO BUSINESS WITH THESE AWFUL PEOPLE!!!!

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a scooter fron Voromotors.Voromotors sent me a nonoperable scooter (missing ignition keys).Voromotors did not resolve the issue and stopped responding.I sent the scooter back to Voromotors.I want the $151.06 it cost me to ship back. Cash or check.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased scooter in April of 2023. I have had a series a breakdowns and bad parts that needed to be replaced. The company as before offered the option of do-it- yourself or sending scooter in for repair. Since my purchase, they have upgraded the controller spare part for my scooter which is completely incompatible with my scooter. I have been trying to get Voromotors to send a repair authorization which they still have not done despite my sending multiple photos and videos of the problem as best I can. I would like my scooter repaired replaced. That's it.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 88407B with for a controller on May 22, 2024. The item was listed as in stock and even offered the option of an extra cost (which I purchased) for expedited 2 day shipping. On May, 30, 2024, I inquired as to why my order had not shipped. I was told by ******, a representative/assistant, that my part would be shipped until mid to late June as thats when the new shipment of controllers would arrive. It appears Voro Motors is adverting products for sale that it does not actively have in stock without disclosing this to the customer. - Personal: My concern for the part arriving on time is that the I am changing addresses and the part could arrive when I no longer reside at the shipping address. When I stated that I might need to cancel my order I was told that if I were to purchase the same part again I would lose my place in line for the controller. - items that are not in stock should be labeled as back ordered or non-in stock. It seems/appears that my purchase including the option to option to offer expedited shipping is in bad faith to the customer and false adverting on their behalf. - the item cost $50.00 and was offered and purchased the expedited shipping for $12.04.- I am not the only customer complaining on this matter and this needs to stop.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sold me a faulty product that almost killed me and did injure me, they refuse to resolve the matter in a legal way. They are telling me to return an over ********************************************************************************************************************************* They refuse to have hire *** reach out to resolve the situation and they believe that their terms of service ***** law. They also refuse to give me a refund and a replacement even thought its a faulty product and they injured me with it.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from this company, a brand new roadrunner v2 not even a month ago. Ive called/emailed/online chat/texted almost every day since the 1st day of purchase because of several issues. First, there are 2 motors for this product and one wasnt working. Second, the odometer was not reading the right mileage. Third, there was scrapping noise from the front brake area. These three item I brought to their service station to check out 2 of the 3 got adjusted. I took the product home and I complained again of new issues. First, the suspension is showing signs of failure, and photos was sent to them. Second, the battery is advertised as 50+ miles for on full charge but if Ive driving this 4 miles it shows half battery life. Lastly, I told them while driving at higher speeds I notice rear end rattling noise, that is sounds like something going to fall apart. They told me to drive it and record it which is impossible to do. One day I took it on a drive and attempted to brake but couldnt properly the scooter wiggled and I was sent flying off, I over sided and hit my chest. I was in pain a few days and havent touched to product since. *** informed them and demanded a refund but was denied twice. I kept trying almost every day since day one to tell them and later I kept asking for a manager and owner to call me but never ever got a call. One rep I talked to I asked is this how you treat customers? You take their money and say f*** you youre on your own he said yeah basically.

  Business Response

  Date: 04/30/2024

  We appreciate you bringing your concerns to our attention and allowing us the opportunity to address them.
  
  Upon receiving your initial complaint, we took immediate action to ensure that your concerns were thoroughly investigated and resolved. As per your agreement, you kindly brought the scooter to our service location for inspection, where our experienced technicians conducted a comprehensive assessment.
  
  Following the inspection, our technicians performed necessary repairs and adjustments to address the issues identified, all at no cost to you. It is documented in the service case that our technician explained the nature of the caliper scrapping noise to you, and you acknowledged your understanding of the situation.
  
  Subsequent to the initial inspection and repair, we offered you the option to leave the scooter at our service location for further evaluation and repair if neccesary, we provided further guidance to you regarding the use of the scooter, advising against its operation to prevent any potential exacerbation of the issues, which you declined, opting instead to take the scooter back into your possession.
  
  Despite our recommendations and efforts to assist you in resolving the matter, we regret to learn that you experienced a subsequent incident with the scooter. It has come to our attention that this incident occurred after you disregarded our advice and continued to use the scooter, contrary to our instructions.
  
  We take the safety and satisfaction of our customers very seriously, and we are committed to providing exemplary service and support. However, it is essential for us to highlight that your decision to continue using the scooter against our recommendations may have contributed to the subsequent issues encountered.
  
  Furthermore, we must inform you that due to the damages incurred as a result of misuse or abuse, we are unable to authorize a return for refund. Our company policy prohibits refunds for items that have been damaged through improper use or handling however, 
  
  In light of the above circumstances, we respectfully request that you reconsider your complaint and acknowledge the efforts made by our team to address and rectify the situation promptly and professionally.
  
  Should you have any further questions or concerns, please do not hesitate to contact us directly. We remain committed to resolving this matter amicably and ensuring your satisfaction as our valued customer. We still are open to inspect the scooter in our service center.
  
  Sincerely,
  
  VoroMotors staff.

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21634587
  
  I am rejecting this response because: The response is not accurate. From what I was informed is to drive it and record it happening. As *** mentioned to them there is no way to record anything but they keep insisting. I cannot accept the fact that they are willing to make me record it and knowing that I felt there was something loose. 
  
  Sincerely,
  
  Bituel Ranos