ComplaintsforClothing Shop Online
Online Shopping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered merchandise through this vendor a month ago and they refuse to provide any shipping information or order status. They've had my money for a month and I have no product and no timetable for receiving it. The vendor has no phone number to reach them. I believe their website is a fraud. I've reported the transaction as fraud to the credit card company and am contacting the police where the company is registered. The company is registered to an address in ********, ****************************************************************. This address is known to be used by fraudulent vendors.Business response
02/08/2024
Hello *******,
We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.
We suggest confirming the order was indeed placed and consumer was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.comInitial Complaint
01/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a shirt from a Facebook ad on 12-24-2022. The ad indicated the item was made in South Carolina. Immediately after my order was placed, I received notification from my credit card company that I had placed an international order. I was aghast and Immediately tried to access my order to cancel it. That was not possible. The delivery time stated was approximately two weeks. It has been three weeks. The shipping confirmation simply states the package is in the USPS system, but a label has not been created to enable a projected delivery date. This company has not been removed from Facebook or tagged as possibly fraudulent. It should be!Business response
02/02/2023
Consumer Response /* (2000, 9, 2023/02/01) */ I did finally receive the merchandise. It was not as advertised! The part that really disturbed me was that they claimed it was made in South Carolina. The garment was tagged "Made in China". My bill was originated in London, England. Shame on them! They should be removed from Facebook.Initial Complaint
01/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I order the boots online and received them damaged. The merchant refuse to send me a label to return their damage item. I offer to send the items back if they provide a shipping label. I file a dispute with my bank and the bank favor them instead of me even though I have clear evidence that I contact the merchant, but they lied and said I never contact them. This website it a waste because they are selling cheap items for a high price. I'm upset I'm stuck with the items I have now and I'm deciding to take this a step further.Business response
01/30/2023
Business Response /* (1000, 5, 2023/01/16) */ Contact Name and Title: ***** CE Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: *************************** Hello ******, We are terribly sorry to hear you received damaged items. However, we fear this complaint was submitted to the incorrect company. Our company,************** Online, doesn't sell boots. We sell blank apparel like t-shirts, sweatshirts, and sweatpants. Unfortunately, we are not able to assist on this matter. Sincerely, ***** Clothing Shop OnlineInitial Complaint
12/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I placed an order in August for items that would ship in September and October. In November I received the October item but despite numerous requests for information and a refund, have not received the other item. Customer service would only respond to ******** messenger and then have stopped even that response.Business response
01/17/2023
Business Response /* (1000, 5, 2023/01/16) */ Contact Name and Title: ***** CE Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: *************************** Hello ******, We were not able to locate an order under the information provided. We fear this case may be for a different company and not Clothing Shop Online. Our website offers same or next business day shipping. We do not ship orders months after they are placed. If you believe this is incorrect, feel free to contact our customer service team. Sincerely, ***** Clothing Shop Online Consumer Response /* (2000, 7, 2023/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from this business because it is correct: they are NOT the company I filed the complaint against. I'm not sure why my complaint against ****** Clothing went to "Clothing Shop Online".Initial Complaint
12/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have purchased T-shirts from Clothing Shop Online on a few occasions where a VALID discount code didn't work. The promo shows up in the 'cart', but once checked out the discount disappears. I believe this is purposeful. The last two occasions, I am POSITIVE the code was entered correctly, and the discount did show up in my cart, with a percentage taken off. But once 'checked out', the discount was not there. So, I paid full price. Twice. The first time I thought it was a fluke. The second time I know for sure I entered it correctly, and the 12% discount was NOT taken off. I believe this is being done intentionally. These are not huge discounts, and the company probably thinks customers won't notice. But I did, because I was screwed over before. When I reached out to Clothing Shop Online for reimbursement of the 12%, they refused... after multiple requests for a refund. They said that I must've done something wrong. But I paid VERY close attention when ordering to make sure the promo was entered properly. (They also acknowledged that the code 'FRIDAY12' was indeed a valid promo). But they refused to credit my account. It is only $7.27, but it angers me as I believe this is being done intentionally. I am a small business, and any coupon helps... I also want to mention that sometimes a 5% discount will be discounted as .5% (half an percent!) on their site. I have noticed this before when buying, but didn't make a big deal of it as it is only a small amount of money. The coupon applies, but the wrong amount! They must think people are stupid, when in actuality we just don't want to deal with these tiny issues... But this last time really upset me, and now I believe this is commonplace with them. I think they are deceiving and defrauding their customers on purpose.Business response
04/30/2024
Hello ***,
We are terribly sorry to hear the issues encountered, however, we show that the code in question was used over ***** times while it was active. We did not receive any other complaints regarding the issue.
We are terribly sorry you encountered this issue but were not able to pinpoint the issue that was being encountered on your end.
Best regards,
Clothing Shop OnlineInitial Complaint
11/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I spent almost 80 dollars on two tops from this company, which advertises their clothing is made in the USA. When the items arrived they looked nothing like the online catalog pictures. They also came in packaging marked "Made in China." When I contacted the company for an RMA and return instructions they emailed me back to offer me 14 dollars if I would keep the items! Amazing. I responded "no thanks," and they then offered me 28 dollars! I am disputing the charge with my bank for quality; not as described. This business misrepresents itself, its products, and its return policy.Business response
12/09/2022
Business Response /* (1000, 5, 2022/11/09) */ Contact Name and Title: Perla CE Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: *************************** Hello *****, We have received your complaint. Unfortunately, we were not able to locate an order in our system with the consumer information provided. Would you be able to verify the name of the company you placed this order with? Feel free to contact our customer experience team at XXX-XXX-XXXX from Monday - Friday from 8:00 AM to 5:00 PM **** Sincerely, ***** Customer Experience Team Lead Clothing Shop OnlineInitial Complaint
10/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 1/23/22 I placed an order for 6 pairs of sweatpants. The total was ******** After repeated contacts with the company, the response was they could not get one pair and would refund those ******* was refunded on on 7/21) and then ship the rest. Since then, there have been no items shipped and no response to my contacts with the company. The order number is XXXXXX.Business response
11/09/2022
Business Response /* (1000, 5, 2022/11/09) */ Contact Name and Title: ***** CE Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: *************************** Hello *********, We have received your complaint. Unfortunately, we were not able to locate an order in our system with the consumer information provided. Would you be able to verify the name of the company you placed this order with? Feel free to contact our customer experience team at XXX-XXX-XXXX from Monday - Friday from 8:00 AM to 5:00 PM PST. Sincerely, ***** Customer Service Team Lead Clothing Shop Online Consumer Response /* (3000, 12, 2023/01/01) */ I never received any contact from you and just saw this complaint was closed. I have received no satisfaction or response from the company Shekou Woman. What avenue do I have to continue to pursue this complaint? Business Response /* (4000, 16, 2023/01/16) */ Hello*********** I reached out via phone but located where I can respond to update this case with our response. Per our conversation, we are not affiliated with Shekou Woman. We wish you the best of luck locating the company and getting the assistance needed. Sincerely, Perla Customer Experience Team Lead Clothing Shop OnlineInitial Complaint
10/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I********* placed an order with this company September 18, but I have not received my order and have had no luck contacting the company. I should have read the reviews first! What can I do to receive the order or recover the money? Order #XXXXXXX Thank you.Business response
11/08/2022
Consumer Response /* (2000, 14, 2022/11/08) */ After a very long wait without communication from the company, I finally received my order on 11/7. I really appreciate your help! Without *** intervention, I don't think I would have received the order. I do not plan to do business with this company again, and I hope that others may learn from my experience. Thank you so much for your help!! *************Initial Complaint
09/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an on line order with this company on August 25. Within a few days I received a notification that the item had shipped and gave me a tracking #. I checked the tracking # and it said the item had not been received by this company. I've emailed numerous times and I keep being told to be patient, that it's coming, that it's cleared customs. I checked yesterday and it is still not received by the shipper. I requested a refund. Today I received a reply saying it had been shipped and they couldn't refund my money.Business response
02/08/2024
Hello *****,
We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.
We suggest confirming the order was indeed placed and consumer was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.comInitial Complaint
02/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We've bought items from them and never received them. They state they cannot refund us. When we have never received the item. This is the third time. They give a tacking number with the incorrect address and it gets returned to sender. .Business response
05/02/2024
Hello *****,
Our apologies for the delayed response, including our BBB responses.
We were able to locate orders placed with us however, we were not able to locate any inquiries regarding missing orders. We would definitely like to review this matter once more. Feel free to reach out our customer service team at ************. Please provide your BBB complaint ID and the order number in question.
Best regards,
Clothing Shop Online
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
37 total complaints in the last 3 years.
25 complaints closed in the last 12 months.