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Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    Customer Complaints Summary

    • 2,768 total complaints in the last 3 years.
    • 1,022 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/1 I purchased a set of ***************** rings from a seller. The rings I received were late, and obviously inauthentic. I uploaded several images of the inauthentic items and then Poshmark requested more. The images I uploaded initially were satisfactory and this order should have been refunded. I received knock-off items and did not receive support from a real person.

      Business Response

      Date: 04/23/2024

      Poshmark thanks you for bringing this to our attention. Our disputes team takes every claim seriously and conducts a thorough investigation, comparing the photo evidence with the listing and any relevant comments.


      Under the Posh Protect Policy, we requested additional photo evidence from the buyer as the original photos provided were not sufficient enough for us to assist properly. Since the buyer did not provide additional photos, the return time expired and the claim was resolved. 


      Any additional questions or concerns can be emailed to our team directly at ********************************.

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm having a problem receiving money owed to me from a sale I made on poshmark.. My Poshmark account name is @lewbillups and the sale was made March 29th...and on April 1, the funds were available for me retrieve from the poshmark app.. So I went on the app and chose redeem by direct deposit all the information that I have stored in the app was correct. So that is what I chose. So I selected direct deposit and poshmark sent me an Email stating the they received the request and it would take 2-3 business days.. fine. So i waited and waited and never received the money $360 dollars to be exact. I tried to contact support "more than 10 attempts" and the never got back because the only way to contact them is through Email..And that's a problem also how can u have a business that deals with money exchanging hands it should be better communication...So After them not responding I started looking up reviews and noticed this isn't just happening to me. So I saw a post from someone saying they were able to contact them through ******* so I tried that...I left a message on poshmark support ******* and I was shocked that someone responded only for them to tell me my account is somehow under security review.. So I asked how is that possible.. They told me contacting them on social media isn't going to solve the problem any faster.. Nobody can tell me anything..And I explained to them that they were my only means of contact...and that was the last I heard. They wont reply to anymore of my messages..So at this point I'm thinking that they're trying to keep my money...Because now when I check my app it the money that was supposed to be direct deposited still says in process...I just don't Understand. And this is from April 1, 2024 I have been waiting.

      Business Response

      Date: 04/22/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 04/17/2024. 
      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/5/24 I purchased a jade ******* under the order of 6610bf99fa87b821be432262. I had contacted Poshmark on 4/6/24 about my concerns regarding their legitimacy for authenticating fine jewelry over $500. On 4/8/24, Poshmark received the jade ******* for their Poshmark Authenticate system and kept the item until its delivery to me on 4/11/24. After immediate receiving of the item on 4/11/24, I requested for a return due to color difference. Color difference qualifies for a legitimate return reason as noted on their policy. I have attached photos of the color difference in natural sunlight (as mentioned on their policy). After 2-3 days of being in Poshmark Authenticate, they failed to contact me about color difference. On 4/12/24, Poshmark denied my return request/marked order complete. On 4/12/24, ****** contacted me agreeing to the return. Seller also contacted Poshmark regarding this approval of return. On 4/12/24, I reached out to Poshmark Support again regarding their policy & additional photos. On 4/13/24, I reached out to Poshmark Support with photo proof of the sellers approval to return. On 4/14/24, I received an email from Poshmark to rate their agents decision on the return/case resolution. No responses were made to my emails on 4/12/24, and 4/13/24. On 4/14/24, Seller asked if Poshmark contacted me. As of 4/15/24, I did not receive continued communication, nor a shipping label provided by Poshmark for the return. **** value is dependent on color, even between slight shade differences. Clearly this is a difference between apple green and aventurine green. No matter how you change the monitor brightness, a difference is visible. Surprised Poshmark Authenticate did not catch that in real life. I wish to receive a return shipping label, promptly return the jade ******* to the Seller, and receive my funds to purchase something else from her. Her stellar customer service has kept me from directly filing from the bank. Photos of evidence attached.

      Customer Answer

      Date: 04/15/2024

      Apparently they already refunded me on 4/14/24. I have attached a photo of my discovery via PayPal Chat about that refund on PayPal. 

      Is it possible to close the complaint? 

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an item from their site and it arrived clearly broken in such a way as to render it useless, and their customer support told me that they would refuse to process a refund unless I create a new account (which would not have an account history to prove the transaction) and submit a ticket which can be reviewed and decided on.There was no mention at all of making any account through the purchasing process, I just went to their site and checked out with PayPal, it was very easy for them to TAKE my money, but now for some reason I need to make an account to even have a return be CONSIDERED?That's insane, they're very clearly trying to get me to make a new account so they can harvest my information and deny the refund and then add me to an email list, it's an extremely common scam tactic, I sent them my order ID number and photos and a video of the broken item to prove the condition it arrived in and they're refusing to simply process a refund and provide me a return label so I can send them back their garbage. PayPal processed this order and allowed them to take my money, so I went through ******** ******************* and explained the issue there. After over a MONTH of delaying the issue, they finally agreed to process a refund... ONLY IF I PAY FOR SHIPPING MYSELF to send the item across the country to their headquarters, which costs almost half as much as the item.So basically, "Either keep the broken item or get only half your money back even though it's exclusively our own fault we falsely represented the item and sent it to you broken."I'm happy to return it, I don't need this broken nonsense, but nickel and diming me just to make sure it costs me money over THEIR mistakes? Absolutely slimy, pure and simple scumbag behavior. If you sell someone a broken item, it should be YOUR RESPONSIBILITY to make it right. If you can't provide a replacement, you should at LEAST be responsible for paying to have it returned, that's not MY FAULT!!

      Business Response

      Date: 04/19/2024

      Poshmark appreciates you bringing this to our attention. Poshmark is unable to locate an email from ************************** It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

      Regards, Poshmark Client Service


      Customer Answer

      Date: 04/19/2024

       
      Complaint: 21575452

      I am rejecting this response because:

      As I detailed IN the complaint, I did already contact Poshmark customer support and they fully refused to help me until/unless I created a full account on their site, which is not acceptable customer service. I did not need an account to place my order, I should not need one to return it.

      The email address used to place the order is ********************* and the order number is 65ece4d734d1562bb5ff484b

      Sincerely,

      ***********************

      Business Response

      Date: 04/25/2024

      Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App. 


      As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified. 


      Any additional questions or concerns can be emailed to our team directly at ********************************. 

      Regards, Poshmark Client Service


      Customer Answer

      Date: 04/29/2024

       
      Complaint: 21575452

      I am rejecting this response because: I was literally sent a broken item. I bought an item under the false pretense that it was in good condition and it arrived broken instead. Furthermore, there IS no returns procedure for purchases made without an account. I bought the item without ever needing to have an account, then the item arrived broken, then I reported to Poshmark that it was broken on arrival and they refused to issue a return/refund because I don't have an account. So now they're declaring that I can't return it because it's been more than three days, but I made my initial report to them within that three-day period. My order shipped the 11th, I received it and made the report on the 13th. That's not "outside the three day window".

      So they're standing by their seller's false pretenses, they're trying to force me to make an account which won't have any of THIS order's information in it because the order would predate the account's creation, they tried to force me to pay money out of pocket to pay for shipping on a return, and now they're lying about a supposed return window that I actually still fall within.


      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As many many people have stated online, the Poshmark app can open on your phone in your purse or pocket and place a bid on an auction item/charge your credit card for itall without your knowledge!!!!I learned this firsthand on 2/11/24 when I received notification I had been charged for a used sweatshirt in a size I dont wearfor $49.62!?!?One Poshmark customer service person told me to ask the seller not to send it and cancel the order. I did this and the seller refused. They said Poshmark wouldnt let them?Then poshmark said yes, its our policy that auction items cant be cancelled.So I was told conflicting things. And what policy. How convenient! How fraudulent! How strategic! This is the stuff of class action lawsuits. I want the money back that they stole from **** also studied the description of this sweatshirt on Poshmark and it is different than the item I received. It describes a zippered compartment that it doesnt have. Its also a sweatshirt that is currently selling new for less than this price.Incorrect description. Price gauging. Both of these things are described as violations worthy of refunds. Again, I demand my money back.

      Business Response

      Date: 04/19/2024

      Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim from the email address **************************** It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

      Regards, Poshmark Client Service


      Customer Answer

      Date: 04/23/2024

       
      Complaint: 21575391

      I am rejecting this response because:

      I brought all of this to the attention of Poshmark's customer support ***** in writing.

      I was told in writing by Poshmark support (Dinesh was the name--see attached message) to ask the seller to cancel the sale. 

      But the seller responded to tell me that Poshmark would not let her do so!

      I was then told by Poshmark that they wouldn't honor a return but I was welcome to "resell" a shrunken used sweatshirt. As if anyone would pay anything for one, let alone $50!

      I did not place this order. I did not approve the charge on my credit or even receive an opportunity to do so if I wanted to buy this item. It was the app clicking on by itself and placing an order! 

      Beyond all of that, I then looked at the item's description and saw that it was misleading (showed multiple colored sweatshirts but didn't state which image the sweatshirt was/also referenced a zippered compartment that is not present on the item.) and I brought this to Poshmark's attention.The color issue when the case was open (their terminology). The zipper when it had been closed by them.

      I have this item in its original box and can send it back. Why won't this company allow me to do this? I. DID.NOT.PLACE.THIS.ORDER! 

      If Poshmark won't credit me the money they took out of my account without my approval, I will connect with the many many others who have had the same experience. Seems like cause for legal action. 

       

       

       



      Sincerely,

      *************************

      Business Response

      Date: 04/25/2024

      Poshmark is unable to locate any inquiries regarding the issue presented, from the email address provided. This is why we highly recommend that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
      Regards, Poshmark Client Service

    • Initial Complaint

      Date:04/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In viewing merchandise for sale on Poshmark, there is an account @***************, that's @christianbre134 that sells primarily CPAP machines and CPAP masks. These are prohibited items on Poshmark. It is concerning to me that this account is up and running and I would like to be contacted by Poshmark as I am a customer and it concerns me that this is allowed.

      Business Response

      Date: 04/19/2024

      Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:04/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A buyer purchased an item from me. Upon the buyer receiving the item, they opened a return request. I told them that I would accept the return request. The buyer purposely damaged the item so that their return request can be accepted by poshmark. I have clear proof of this. Although I opened a case with poshmark sending them they proof, they only gave me $80 POSHMARK CREDIT, instead of the $280. I will be filing a case against poshmark with a small claims court if they do not do anything about it. They are claiming that they cant verify how the item was when I sent it out, when CLEARLY the photos I sent them, vs the photos the buyer uploaded, shows that clearly the buyer damaged the item. This is so unfair, and I will never sell on poshmark ever again. Again, if this is not solved, I will open a case with a small claims court.

      Business Response

      Date: 04/19/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 04/15/2024. 
      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

      Customer Answer

      Date: 04/19/2024

       
      Complaint: 21573228

      I am rejecting this response because: the businesses reply was useless and unhelpful. They did not even care to properly review the case. They immediately wanted to side with the buyer although they were in the wrong. 
      Sincerely,

      Crystal O

      Customer Answer

      Date: 04/23/2024

      Poshmark sent me an automated response that was unhelpful. Although I sent full proof showing that the item the buyer returned was more damaged than the pictures the buyer uploaded to the return portal, poshmark still sided with the buyer. 

      Business Response

      Date: 04/29/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 04/29/2024. 
      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:04/13/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of jeans that never came.The problem is.It is impossible to stop the unimaginable amount of emails per day from Poshmark. This should be illegal. They need to be stopped. I do not want any email from them but apparently theyre coming from all different people because no matter how many times you unsubscribe and **** it junk. It never ends !I dont have all life to continuously delete the ******** email from this stupid company. They need to be sued or they could pay my bill to buy me some more storage in my email.!! I would never buy anything from this company due to the fact that I am terrified to be bombarded by email worse than my one attempt to purchase ********** item..things go viral on social media in LA takes one person to start it and it wont stop and soon nobodys gonna buy from this company if they dont stop it ! Look at the amount of complaints. I tried to order one pair of jeans. (that I never got ) What if I attempted to order something else? Would I get a 100emails per day?? They are torturing people people are screaming all over the Internet and they need to be stopped. Thats all I have to say please let me know what it will take to never see Poshmark show up in my email again, and I will be happy along with millions of other people.Thank you

      Business Response

      Date: 04/18/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 04/15/2023. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

      Customer Answer

      Date: 04/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  *********** emailed me and  stated

      that they are working on resolving this issue. Time will tell. Thank you.

      Sincerely,

      *************

    • Initial Complaint

      Date:04/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on or about 3/30/2024 I listed a new Levi ****** for sale on Posh mart for $100. It sold and i was to get $80 after Poshmark took out 20 percent. I shipped out ****** I sold. I tracked and guy received ****** he gave me 5 star seller rating ,on ******** it had i could cash out so i put in bank direct deposit information twice with routing number it now almost 10 days and still no deposit of my $80 dollars. I used there service to sell my stuff and get paid. The resolution I want my $80

      Business Response

      Date: 04/18/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 04/18/2024. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:04/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poshmark has live auctions where you can bid on items. These auctions pop up on the screen unwarranted and the bid button is placed at the bottom of the screen so when you swipe to exit you can very easily accidentally click it, which is what happened to me on 4/12/24. There is no two factor verification system to confirm the purchase, it just takes the money when you press bid. I am a Posh Ambassador and they took the money for the purchase out of my earnings. The order was $51.99. There are many complaints about this same issue. I immediately asked the seller to cancel, because it wouldnt let me do it myself. On normal orders, there is an option for buyers to cancel but not on live auctions. The seller stated to me, that she has had many people make the same mistake but cannot cancel the order. Poshmark said that her account is at risk if she cancels another order, due to this happening so often. She told me to contact Poshmark. This is a common issue within Poshmark that puts the seller and buyer at risk. The buyer cant cancel their order and the seller gets their account put at risk if they cancel the order. This not a careless mistake, it is an issue within Poshmark itself. I contacted Poshmark customer support via email and they told me that they cant cancel due to their policy and to contact the seller to cancel it for me. As I just stated, the sellers account will be put at risk for suspension if she cancels. She wouldnt cancel my order, due to fear of her business being put at risk. The customer support representative agreed that this is an issue within Poshmark but did not agree to let me cancel the order or give me a refund. This needs to be addressed and I would like my money back. If the item is already shipped I will return it to the seller. **************** did not adequately address my concerns. The order number is 6618b2778bb677f5d1329d67. The seller is @jle4518 and my account is @kilyzzle.

      Business Response

      Date: 04/18/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 04/13/2023. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

      Customer Answer

      Date: 04/18/2024

       
      Complaint: 21570045

      I am rejecting this response because my concerns were not dealt with and I was not offered any compensation. The Poshmark customer support representative stated via email that they agree that this is an issue and that Poshmark should have more confirmations in place to ensure that accidental bids wont happen.  Once again accidental bids on auctioned live items happen all the time because the lives pop up unwarranted on the Poshmark app and the bid button is at the bottom of the screen, so when attempting to swipe out of the live it is easy to accidentally hit the bid button and purchase an item without any second confirmation to verify the order.  Poshmark is aware and AGREES that this is an issue within their platform, therefore I am not at fault.  I would like compensation for the item that was accidentally purchased. I did not have a card on file and the money for the order was taken from my earnings unwarranted.  For compensation I would like the money for the purchase restored to my earnings if possible, or credits worth the order amount which was $51.99.  As soon as I realized that I accidentally purchased this item, I was very proactive in notifying the seller and Poshmark and my concerns were not addressed thoroughly.  I have included screenshots of my email thread with Poshmark. 

      Sincerely,

      ***************************

      Business Response

      Date: 04/23/2024

      Upon further investigation, our Poshmark Support team has provided the user with details via their follow up. This case has come to a conclusion. 

      Regards, Poshmark Client Service

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