Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark came to BBB’s attention in December 2012. A review of complaints was completed in February 2025. The complaints on file concern issues with returns and refunds.

BBB encourages consumers to review Section 16, Letters C and D of the Posh Protect Policy for payment information details. For information regarding refund eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,776 total complaints in the last 3 years.
1,022 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a Fendi watch to buyer *********************** aka charliefox2461 on August 4, 2023 for $575.00 Order: 64b701f6f3d62412302be320 I shipped the watch to Poshmark on August 5. Poshmark authenticated and shipped the watch on August 9 to the buyer. **** made several attempts to deliver this item and stopped tracking and updating their system on August 16. It has been almost 20 days since I shipped this watch. *** made MULTIPLE attempts to contact Poshmark and the buyer and there has not been a response. The buyer and Poshmark are fraudulently keeping my watch and my $575.00.
Business Response
Date: 08/31/2023
Poshmark understands how important it is for our users to receive their payments promptly.

We want to confirm that your earnings in the amount of $460 were released to you on 08/25/2023.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 08/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Posh Lovelux
Initial Complaint
Date:08/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped three packages through Poshmark. In Poshmarks policy, the insure all packages if **** loses them. **** lost the packages and havent provide an update in over two weeks. I contacted Poshmark and they said they would contact ****. They then notified me that US PS said that the packages were never scanned in at the register. This is false, as I obtained a receipt from an US PS worker, and they scanned it in. I have the receipt. I went a step further and contacted the US PS that I shoot from and I will include their response emailed to me. they confirmed that it was scanned in by an **** agent and they are willing to verify that either through email or on the phone. The manager at the **** I ship that is the one I have been in contact with her name is ***********************************. I will include all her contact information as well as the email she sent me confirming that a **** agent scanned the packaging and the package has been lost. I will include photos of the **** receipt that I received from the **** employee. Here are the order numbers for the three packages I shipped. All three packages were shipped August 1st, 2023 and is confirmed on the receipt that **** is in possession of the packages! ****: *********************************** Phone Number: ************ Email: ***************************** ****** Sneakers Order# **c83f9e1be8e1d4a33f8932 **** Tracking number# **** **** **** **** **** 19 Sale Price of the item: $650 Green ****** Bag Order# **6bec6e9350845d41aa58e2 **** Tracking number# **** **** **** **** **** 28 Sale Price of the item: $3,850 Black ****** Bag Order# **c65d326cb7776c260d0fa7 **** Tracking number# **** **** **** **** **** 53 Sale Price of the item: $3,800
Business Response
Date: 08/31/2023
Poshmark appreciates you bringing this to our attention. Poshmark has investigated these packages with our **** representatives and they were able to confirm that there were no physical scans to indicate the packages had entered the postal system, and that the delivery units were not in possession of the packages. These packages have not arrived at our Posh Authenticate facilities.
Poshmark will be in contact with the user if the packages arrive at our facilities. Any further questions or concerns can be emailed to ********************************.
Regards, Poshmark Client Service
Customer Answer
Date: 09/01/2023

Complaint: 20519342

I am rejecting this response because: I was in contact with **** manager where I dropepd the package off at. Why cant you contact that **** representative or anyone from that office where someone ACTUALLY scammed the package in. You are basing your decision that the packages were never scanned in from someone who was not there. I provided you guys with the MANAGER at the location I dropped it off and they CONFIRMED it was scanned in!! You guys are using any excuse not to pay out. This is $6,600 worth of items I shipped using YOUR shipping label and you guys are refusing to even contact the post office that I actually shipped at! Again, I will provide the manager contact information after I filed a case there and she will confirm this for you. The least you could do is contact her! ****: ***********************************
Phone Number: ************
Email: *********************************************************

Sincerely,

***********************
Business Response
Date: 09/01/2023
Upon further investigation, our Poshmark Support team has provided the user with details in regards to their orders. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 09/05/2023

Complaint: 20519342

I am rejecting this response because: You did NOT contact the post office I shipped from who confirmed that the packages where scanned in by an associate.

Sincerely,

***********************
Business Response
Date: 09/12/2023
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I checked all of my purchases and noticed that there were two purchases that I did not order. I notified both sellers several times as well as Poshmark and have received generic emails. One order I was able to cancel because I caught it during the 3 hour cancellation window, the other order was already shipped. Poshmark continues to tell me that they are working on it, meanwhile there is $110.97 missing from my checking account. What happened to me was fraudulent, someone actually accessed my personal information and Poshmark in my opinion is not acting fast enough for me. I mean I don't know who these people are and they both have access to my personal information including my home address. Currently I just received a message that Poshmark will no longer be involved in the conversation that I was trying to have directly with one of the sellers who stole my information, withdrew money from my account and shipped the item! Below is the information needed:@marystennett went into my account and fraudulently placed an order under my name stating that I ordered a shirt costing $110.97. The order number is 64e71facd6codc5cc8eed770. I have been trying to contact this seller all day but have not been able to speak with her. Not sure if this is a fake account because sellers usually respond. I've sent several messages asking for my money back and have not received a response. I was not able to cancel this one. Poshmark does not seem to be taking this seriously. @debrayoung1971 fraudulently went into my account and placed an order under my name stating that I ordered a skirt for ******. I was able to cancel this one because I caught it during the 3 hour window. But I'm not hearing anything from Poshmark as far as a resolution. The order number is 64e71facd6codc5cc8eed770.As the saying goes, my money does not grow on trees and I would like it back. ******************* **************************************************************************** **. ***** ************ username: jmose_76 for Poshmark
Business Response
Date: 08/30/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 64e71facd6c0dc5cc8eed770. A refund in the amount of $110.97 was issued to the user on 08/25/2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 08/30/2023

Complaint: 20517432
I am rejecting this response because: I have currently received an additional item from ***************************** home address to my job. I appreciate the refund although they weren't going to do it, but now *************************, the person who either scammed me or her name is being used for the scammer, is now sending me items that I did not purchase to my place of employment. I have let Poshmark know and was asked to send a picture of the shipping label to a customer service representative named ******. I've been home for two days, but assured ****** that I would definitely send a picture the moment I return to my office. I also let him know that part of the label that displays my address was torn from my opening it, but does however show ****'s full name and address. Lastly, it just seems that Poshmark isn't doing enough to truly get to the bottom of what exactly is going on. It's like you got your refund now move on. I'm nervous bc this person has my home address and job address, as anyone else would be.
Sincerely,
*******************
Business Response
Date: 09/01/2023
Poshmark is currently investigating the user's claim.
Regards, Poshmark Client Service
Customer Answer
Date: 09/01/2023

Complaint: 20517432

I am rejecting this response because: Just waiting for Poshmark to get to the bottom of this. I tried contacting ************************* after finding her phone number. When I called, I was told that she wasn't home and quickly hung on

Sincerely,

*******************
Business Response
Date: 09/12/2023
Upon further investigation, a response has been sent to the user via email.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone hacked into my account and ordered two items that have been charged to my Venmo account. ********************** has no phone number to actually talk to a customer service rep. **** are very slow in responding via email.
Business Response
Date: 08/30/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/24/2023.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Business Response
Date: 08/30/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/24/2023.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 5,2023 I purchased a designer bag from a seller that arrived not as described. The bag did not include the chain strap. I contacted the seller and Poshmark for a return. Per Poshmark guidelines, buyers are supposed to be granted a return if asked if the item arrived not as described. The seller reached out to me and stated she later will mail the chain strap in which I never received. This is case 64ce76a797ccb1940a9e2bdd
Business Response
Date: 08/30/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #**ce76a797ccb1940a9e2bdd, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.
After review, our team has found that the missing item was delivered to the user according to **** tracking info. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 08/30/2023

Complaint: 20514436

I am rejecting this response because:
I have sent over 20 messages with proof that the bag was sent not as described. I have received to contradict delivery dates of the missing chain. Furthermore per PoshMark return policy, customers are allowed a return if requested for the item arriving not as described. Seller does not have a choice to resend anything after a request of return. It states that sellers should make sure EVERYTHING is mailed as exact. In this case seller did not send the item as described, later mailed the missing chain in which I have not received. If the item was sent as described in the first place I feel I wouldnt have to go through so much hassle. Again, I would like a full refund and shipping label to return the item back to seller. Thank you.
Sincerely,

***************************
Business Response
Date: 09/01/2023
Upon further investigation, the user has opened a complaint with their payment processor for order #**ce8faf8bb677687f4a948a. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark **************
Customer Answer
Date: 09/01/2023

Complaint: 20514436

I am rejecting this response because:
Yes I filed a complaint with my payment processor in which I was advised to settle the dispute with Poshmark since it involves a third party seller on PoshMarks selling platform. Again. I would like to settle this dispute with a full refund and return the item back to the seller. Thank you.
Sincerely,

***************************
Business Response
Date: 09/08/2023
In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.
Regards, Poshmark Client Service

Customer Answer
Date: 09/08/2023

Complaint: 20514436

I am rejecting this response because:
I have already contacted my payment processor in which I was advise to resolve this issue with POSHMARK. It is Poshmark who has not honored their own buyer protection guidelines . Poshmark has the ability to refund my funds and send a shipping label out so that I may return the item back. I would like to resolve this issue.
Sincerely,

***************************
Business Response
Date: 09/14/2023
It is recommended the user provides additional documents provided by their payment processor to ********************************* No new additional correspondence has been received by the user since 9/1/23.
********************** Client Service
Customer Answer
Date: 09/14/2023

Complaint: 20514436

I am rejecting this response because:
I am confused as to what documents PoshMark needs. PodhMark is able to see on their end that there has not been any chargebacks. I am giving ******** the opportunity to do right in this situation. That is to refund me for this purchase and to send the return label so that I can return the item to the third part seller as this item falls under not as described. PoshMark has all evidence of this through the numerous of emails regarding this particular case.
Sincerely,

***************************
Business Response
Date: 09/19/2023
Regarding the user's response, our team has found that the missing item was delivered to the user according to **** tracking info. For any additional questions or concerns, please email our disputes team at ********************************.

Regards,
Poshmark Client Service
Customer Answer
Date: 09/19/2023

Complaint: 20514436

I am rejecting this response because:
Again, the item (handbag) arrived not as described. Upon Poshmarks guidelines that is automatic grounds for refund in which I requested. Third party seller decides on their own to send the missing item (chain) and messaged me a tracking number even after requesting a refund for receiving item (handbag) not as described. I never received the chain in my mailbox and alerted Poshmark. I should not be forced to accept an item not as described. Third party stated that item wasnt originally sent with everything. I am requesting a refund and to return the handbag back Poshmark per their guidelines. Poshmark has to be the one to initiate return so no I cant dispute with my credit card.

Sincerely,

***************************
Business Response
Date: 09/21/2023
Poshmark has verified with **** that the additional chain was delivered to the user on 9/6/23. Any questions or concerns in regards to the delivery of the additional chain can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/25/2023

Complaint: 20514436

I am rejecting this response because:

Sincerely,
The chain was originally supposed to be included with the item AS ADVERTISED. It wasnt and per Poshmark refund policy I am eligible for return. In which I requested. Poshmark allowed third party seller without my consent to LATER mail the missing chain in which despite it saying delivered to my mailbox, I have not received! Again I am being forced to keep an item that is incomplete. Poshmark should be ashamed to continue to look over their own policys! I would like a refund back to my card and to return the incomplete bag which has been sitting in the package since the day I opened it and saw it was not as described.

***************************
Initial Complaint
Date:08/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's so hard to get support from Poshmark. I filed a claim with them and it says 1-2 business days. But 3-4 days passed, I followed up with them, still no response. I reported a scammer who is selling fake items and fooled a lot of people, including me. I requested Poshmark to step in but it's just like talking to ghost, no response, plus there is no other way to reach out to them, just so frustrating!!!
Business Response
Date: 08/30/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/24/2023.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of boots on their site. We were out of state for a funeral when they came, and tried them the day we returned. There is a defect in the inside toe of the boot. There is a thick piece hanging down and you cant put your foot in the boot. They are unwearable. It was over there 3 day return since we were at the funeral. The buyer has agreed to the return and said she never checked the inside of the boot. Poshmark contacted me and asked for photos. I let them know this was not able to be done as they are ok the inside. It has been 6 days and I have heard nothing. I have reached out and nothing. The seller is fine with the return but Poshmark will not respond.
Business Response
Date: 08/30/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 64cf254199611ee1019b7a9f. A refund in the amount of $104.43 was issued to the user on 08/23/2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item through their website. I received an item different than the item I ordered, specifically a different size than ordered. I Immediately (within an hour of receiving the item via ***** notified Poshmark that the item was not the same as the original order. Within 1 day I received a notification that my order was successfully accepted and that no return could be made. *** made several attempts including sending pictures proving the order I placed and paid for was a size 8.5, and that the order fulfilled was for an 8. *** received the same response saying The item matched the original posted order and it would not be refunded, a website credit of $20 would be given to me.. I sent further emails including pictures showing that was indeed not true. I received the same reply.
Business Response
Date: 08/29/2023
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *************************************************;

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I listed an item for sale on Poshmark.com When the buyer tried to pay for the item i received an email stating that I would need to add $200 to my account to activate it so i could sell. I followed the instructions they sent. They emailed back stating my account is activated and I could have the buyer pay now. The buyer payed and i got another email from post stating i would have to give them a deposit of $955 in order for the sale to go through and the funds to be released into my account. This information was not disclosed before I sent the initial activation fee. I asked for a refund of my initial $200, I have yet to receive. This company is very sneaky and underhanded. Even though they say in the about info that there are no hidden fees!!!!!
Business Response
Date: 08/29/2023
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com or 2017poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:

What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service
Initial Complaint
Date:08/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 23, 2023 a buyer purchased my Louis ******* makeup bag. Order number 64bd7c2df4e5250b32d0ae65. I shipped this item on July 29 at a **** Drop off since I do not live near a physical post office. On August 4 I received notification from postmark that it wasn't tracking. On August 7th, Poshmark canceled the order. They sent an email to the buyer that same day saying that as part of posh protect, they were issuing her a refund, as well as me the earnings. I have still not received my earnings, and have been ignored by poshmark for weeks regarding this matter. I want my earnings and an apology for this incredibly horrible customer service.
Business Response
Date: 08/29/2023
Poshmark understands how important it is for our users to receive their payments promptly.

We want to confirm that your earnings in the amount of $112.03 were released to you on 08/22/2023. These earnings were then redeemed on 08/22/2023.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

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