Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Poshmark.com

  203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

• 

  Poshmark.com

  203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

• 

  Poshmark

  305 1008 Homer St Vancouver, BC V6B 2X1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order fess damaged during shipping and it has taken Poshmark four days to review the case and they still have not provided a solution for compensation of the $10 bottle of body wash. I have submitted photos twice, as asked and to no avail. I need them to come to a conclusion because if the roles were reversed they wouldnt hesitate to take action against me for taking so long.

  Business Response

  Date: 06/23/2023

  Regarding order #*********b9ba4179ea5d57c, a Poshmark team member reviewing the case has followed up with the user on 06/20/2023. For this reason, we consider the case closed.
  
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold an item on Poshmark. Policy states that the buyer has 3 days to inspect the item and review item. If the buyer fails to do so, then your earnings are automatically released to you after the 3 days. The buyer who bought this particular item from me had their package held at the post office after it arrived. It has now been 10 days since they had their item held at the post office and Poshmark refuses to release my funds/earnings to me because they consider the item not delivered yet even though the tracking on their website & app marks it as delivered. They told me to wait 20 days and if the buyer still hasn't picked up the item then they will release my funds. I pointed out that is not what their policy states and they need to honor their policy. They are only interested in protecting buyers and not sellers. Now they will no longer answer my emails or respond to me, and I still have not received my earnings.

  Business Response

  Date: 06/23/2023

  Regarding the user's complaint, a ********************** team member reviewing the case has followed up with the user on 06/22/2023. For this reason, we consider the case closed.
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue started on March 6, 2023, when I downloaded their manual for selling items on the website. I made sure to read the two to three pages that they sent me. On May 23, 2023, I went onto the website and updated my default address. I could not see any items I added to my account, so I requested an inventory report on May 31, 2023. The news came back with nothing for my inventory. I then contacted Poshmark and asked for some advice about what was going on with my account. ********************** responded to me and said I was trying to sell fragrances that had alcohol in them. I thought all fragrances had alcohol in them, but I could be wrong. I responded to them and asked them which ones they are talking about, and they have not responded to let me know which ones.

  Business Response

  Date: 06/22/2023

  Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our disputes team at *********************************
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from poshmark store @shoezrus24 and they have been extremely rude and poshmark support has been same. Not responding or working with me as my order was on 6/5/23 and payment was released next day not when I accepted package which I only did because I thought I had to show I received it to place a return/ refund request. They are refusing everything and not responding to my email they requested with pics of item that was not as described and cost me 120.00$ the order is Order #***e0b84d909594715e81a4d. I just want a refund from them I will gladly return the order.

  Business Response

  Date: 06/22/2023

  Poshmark understands how important it is for our users to receive their payments promptly, and we want to confirm that your earnings were released to the user. 

  
  Any additional questions or concerns can be emailed to our team directly at *********************************

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20190422
  
  I am rejecting this response because: the compamy gave me a 54$ credit that had to be used in their site when I asked to be refunded to my original payment not forced to use credit so they make more $ from me. Also I had to use it in a timely manner from my understanding I paid over 100$ and they basically closed my case!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/29/2023

  Regarding the user's response, the user did not file a formal return case on the Poshmark App. As stated within Poshmarks policy found here (*******************************************) a user may report any issues within 3 days from date of delivery. As the user released funds to the seller, this action is irreversible and a return is no longer qualified. As a courtesy, Poshmark provided the user with $54.50 in Posh Credit on 06/16/2023. It is suggested for the user to reach out to our support team directly via email for further assistance. For this reason, we consider the case closed. 
  
  

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20190422
  
  I am rejecting this response because: I only accepted package so I could show I received it to initiate refundy return process. I specifically said I wanted it credited back to my bank account NOT ******************** credit where I still had to use it on their site! Also my purchase was 110$ now I'm still stuck with an item I don't want and having to pay for it. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open an account with ****************** site to sell clothes and shoes. Yesterday, i tried to make a sale on two pairs of shoes i listed on the site to sell. The buyer contacted me to say that their payment was unsuccessful and i need to contact Poshmark. I attempted to chat with an agent whose name is *******************, she explained to me that my account was not activated and i need to submit a $500 Amex gift which will be credited back to my account once it's activated. this morning 6/15/23, i purchased a $500 Amex gift card and submitted to the agent to activate my account. She stated it will take a 1 hour to activate. 3 hours past and my account to my acknowledge was not activated. then i kept texting the agent and was told i need to be patient. Now, im out $500. Can you please assist me.

  Business Response

  Date: 06/22/2023

  Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with this issue. Account registration and listing is always free on Poshmark. Poshmark will not ask for or require an **************** prepaid card in order to activate a listing. The communication that the user received did not come from ********************** and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction. 
  

  We advise that users exercise extra caution when receiving communication that is asking for personal information. Poshmark will never contact users to request personal account information. Please note that all official Poshmark communication will end in a @poshmark.com email domain.

  Any further questions or concerns can be emailed to ********************************.
  

  
  

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20189973
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/27/2023

  I dnt have any clarification other than my complaint my bank said they can not help me to reverse the money back to my account.

  Business Response

  Date: 07/03/2023

  Regarding the user's claim, ********************** will not ask for or require an **************** prepaid card in order to activate a listing or sale. Poshmark Account registration and listing is always free on Poshmark. The communication that the user received did not come from **********************, is not associated with Poshmark, and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction. For that reason, we consider the case closed.
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/2/23 I received about 5 messages from Poshmark telling me that I had changed the way I wanted to be paid and it was PayPal. If that was not me lock my account. So I locked my account. I didnt read one of the messages because I figured it said the same thing. See it was a very busy day for me my Grandson graduated from *********** and my granddaughter turned 8. So I didnt read that last message till the next day and it said to change your password do XWZ. So I proceeded to do that and it came up expired. So I have reach out to them by Poshmark Support everyday, sometimes a couple times a day. It says it takes 24 hours and weekends and nights longer. Well its been 12 days. I havent caught all thats crossed my phone but I know I lost 2 sales and I have money in there from 2 sales that I cant touch! *** asked them just to explain what the problem is? Maybe someone really is trying to be me. But no personal response. Just automated responses. I dont want anything from them, just let me back in MY Closet. ***************** ************************ email w/ them)dawnwick1 (user name with them)I never changed my phone number with them, I didnt think to, old number was ************

  Business Response

  Date: 06/22/2023

  Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our team is still further investigating the concern, and will have an update for the user shortly, via email.

   

  Any additional questions or concerns can be emailed to our team directly at *********************************

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on Postmark. It arrived while I was traveling. I know they have a strict 3-day policy for issues, so I asked my husband to compare the item with the photo from the listing (pair of leggings). He took my orders literally and compared the photos to the exact parts of the leggings photographed. When I arrived home, I inspected the garment and there are 2 holes on the legs that were not pictured. I contacted Poshmark and they refused to do anything because it is past their 3-day window. I understand this, but the product was not listed accurately, and significant flaws were not photographed or mentioned in the description. If I had known the true state of the leggins, I would not have purchased them.I asked if they could refund the credit that I used to pay for them (via Poshmark sales) and charge me via PayPal so that I can follow-up with buyer protection there, but they refuse. I can't imagine that there is no way to charge me differently and I'm very frustrated by their lack of accountability for a seller who was misleading in their posts.If they continue to be unwilling to follow up with the seller and accept the return for inaccurately posted clothing, I'm asking for them to bill me via PayPal and refund my credit so that I can pursue some sort of protection for this misleading sale. (original listing with photos: **************************************************************************************************************************************). Photos of holes attached.

  Business Response

  Date: 06/22/2023

  Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App. 
  

  As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified. 
  

  Any additional questions or concerns can be emailed to our team directly at *********************************
  

  
  

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20188047
  
  I am rejecting this response because: this is the same information they gave me repeatedly when I reached out. I am very familiar with their terms and did everything within my power to respond appropriately within their 3 day window, but I was traveling, and my efforts were not successful. If the seller had shipped the item upon purchase (not with a delay) I may have been home when it arrived. They did not and I was not. If the seller had accurately photographed and described the item, I never would have purchased it. It doesn't feel ok that I am on the hook for a product that was misrepresented. And all that aside, if they refuse to hold sellers accountable because of a technicality, I am asking that they refund the credit that I used to purchase the garment and charge PayPal so that I can at least follow up with them regarding purchase protection. None of this is unreasonable and I am confused by the lack of capacity to protect and honor purchasing customers.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/29/2023

  Regarding the user's response, a ********************** team member reviewing the case has followed up with the user on 06/08/2023. For this reason, we consider the case closed.
  
  

  Customer Answer

  Date: 07/06/2023

  Hi! I received a response right before the holiday and was just able to review it now. I dont see a place to reject the response, or follow-up. 

  The business states that a team member followed up on this and they consider the case closed. It very much is not resolved. Is there any other recourse available?

  Thank you!

   

  ***************************

  Business Response

  Date: 07/07/2023

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

  Regards, 

  Poshmark Client Service 

  Customer Answer

  Date: 07/10/2023

  
  Complaint: 20188047
  
  I am rejecting this response because:

  I have been in touch with support directly at Poshmark and after repeating the same response without considering the specifics of this case, your team stopped responding to my messages. My ask has been clear, If you are unwilling to inspect this item in person and cross-reference to the original post/description which was not accurate, I am asking that you please credit my Poshmark balance and shift the purchase to PayPal.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/13/2023

  Regarding the users response, Poshmark has not received any new messages containing the information presented. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed. 

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20188047
  
  I am rejecting this response because:

   

  I sent an email on 6/8 to Poshmark and received the same responses here. I sent another email on 6/14 and received no response. I want to know what you are going to do about this issue, rather than continuously telling me the case is closed. Your team have not been responsive, your team has not been helpful and this issue is very much not resolved. I've made my requests very clear (repeatedly) and you continue to ignore them.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasnt my money back or the item I paid for given back to me item was returned back to address it came from so they have the item I want it back or my money back

  Business Response

  Date: 06/22/2023

  Poshmark thanks you for bringing this to our attention. Our disputes team takes every claim seriously and conducts a thorough investigation, comparing the photo evidence with the listing and any relevant comments.
  

  Under the Posh Protect Policy, we requested additional photo evidence from the buyer as the original photos provided were not sufficient enough for us to assist properly. Since the buyer did not provide additional photos, the return time expired and the claim was resolved. 
  

  Any additional questions or concerns can be emailed to our team directly at ********************************.
  

  
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2nd I purchased a pair of sneakers through Poshmark, when they arrived in the evening of June 6th, but they were too small. I immediately let the seller know, and she agreed to a return/refund. It was both of our first times to return/refund, so when we didn't know what else to do I messaged Poshmark on the thread, and received no response. Then I escalated the situation to Poshmark. I asked them to send me a shipping label, since the sneakers were very heavy. To what I received a response a day later saying "Claims regarding fit issues or that you no longer need/want the item is not supported." Even though the seller and me, the buyer, agreed to the return/refund. I shipped the sneakers (for way more than then shipping I paid to the seller) and asked Poshmark for a return. Since then they've sent me different emails, different people, one of them *****, asked me for the tracking number, and then I never heard from her again. Since then the seller and I have not been able to get this problem solved. Poshmark keeps on telling me "Please note, it is against our policy to return an item without filing a formal return claim. Additionally our labels must be used, as our system tracks the orders and is able to provide a refund." So, they didn't want to give me a return lable, and now they are not going to refund me because I didn't use a return label... ************ is trash, and they are keeping money from sells and returns that does not belong to them! I am now in the whole for about $50. I WANT MY MONEY BACK!!!

  Business Response

  Date: 06/22/2023

  Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #****ddb931471876a5c236e8. A refund was issued to the users original form of payment. 

  
  Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

   

  
  

  Customer Answer

  Date: 06/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******** Made on 26 May 2023 Item sent May 29 2023 Case opened by buyer on 3rd June 2023 Case closed in buyer's favor on 8 June 2023 Buyer's ID @diamondmum Dear ***** made a sale at poshmark, item name **** LOVES RIKI MIRROR FOR SALE, 647102e0301d9b47fc22385c. While the mirror was in my care it was perfect but when buyer received the item she has put below points and claimed for return request with cancelation of sale. The claim put by buyer was :1. The mirror doesn't lit up 2. Mirror corner was popped out. ***** claimed that it was damaged before sending out to her.3. Free gift sent to buyer was damaged as well.On seeing claim I requests buyer to wait as I understood that Canada post might have damaged the item during transit. Poshmark came with a resolution in favor that it was not properly listed and corners were damaged including lights didn't lit before sending out favoring the buyer. I escalated to supervisor and he told to wait till I receive item and if the buyer claim is false please send appropriate pictures showing the mirror lit up well and open case against buyer. When I received mirror I checked back and mirror lit well. The corner was popped out but I did explain them that it was not done by me. I provided evidence of functionality of mirror not litting up lights which were perfect and requested them to release my funds. Even after providing evidence Poshmark still denies to release my funds, favoring buyer that it was damaged by me. I did ask few questions to poshmark and still haven't received any satisfactory reply. My query to them is as below:1. How can Poshmark proves that damaged was done by me and not by buyer or canada post during transit ?2. Why did not buyer asked to put more pictures before making purchase or asked additional questions as she claims that posting pictures looks blurr?3 how can Poshmark prove that buyer didn't damaged and popped out the mirror?4. Mirror was sent original Styrofoam box awith bunch or additional news papers to avoid damages like we receive from company. If Poshmark agrees to buyer that it was not damaged by Canada post is it not possible that buyer damaged it since it was in Styrofoam packing and thats best we can have? There was no space in the shipping box for item to move around and cause such a major damage with Styrofoam packing.THE BUYER HERSELF ADMITTED THAT SHE ASSUMES THAT MIRROR WAS DROPPED BEFORE. HOW CAN BUYER ASSUMPTIONS CAN BECOME A JUDGEMENT ?Sir we sellers get v little after making sales and we do a lot of effort for making a sale. Just favoring the buyer for no reason is not an amicable solution. I'm sure Poshmark have insurance claim from *********** still we are denied the damaged occurred and made to suffer. Please help me with resolution of my case by releasing my money. I'm very upset with poshmark's injustice to the seller. Hope it will be heard at your platform and my money will be received. Attaching all screenshots of conversation. Regards

  Business Response

  Date: 06/21/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response to the matter has been sent to the user via email.
  
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at *********************************

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20186540
  
  I am rejecting this response because:

  The appeal to resolve amicably and release my money was sent several times to Poshmark supervisor. I did mentioned in my email Poshmark team incase my issues remained unresolved I will open case at BBB. The supervisor remained adamant and unapproachable shrugging the complaint and compelled me to open this case. I still want my money to be released as i lost both my item, time and money. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/29/2023

  Regarding the user's response, a ********************** team member reviewing the case has followed up with the user on 06/24/2023 with details. For this reason, we consider the case closed.
  
  

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20186540
  
  I am rejecting this response because:

  OOn24th June the team replied about different issue, screenshot attached. Poshmark has never cared for sellers and we seller suffer a lot even after paying partial sale to Poshmark. The response to BBB just itself shows how careless and injustice they bring to sellers. I still do not accept this settlement as no payment has been released. I will take this forward. Thanks BBB

  
  Sincerely,
  
  *******************************