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Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    Customer Complaints Summary

    • 2,768 total complaints in the last 3 years.
    • 1,022 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a $212.00 redemption to be sent to my bank account on May 16th, 2023, here is the information. Request ID ************************ Estimated Arrival May 19, 2023 Destination Account ********* Routing ********* Today is June 1st, the redemption status still shows "In process". I have contacted Poshmark for multiple time but no reply.I need Poshmark to correct this error and deposit the fund to my bank account.

      Business Response

      Date: 06/07/2023

      Poshmark thanks you for bringing this to our attention and we apologize for this experience. Poshmark has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation. Once the investigation has been completed, the user will be alerted. 

      We thank you for your understanding and cooperation. Any additional questions or concerns can be emailed to our support team at ********************************.

      Customer Answer

      Date: 06/08/2023

       
      Complaint: 20128672

      I am rejecting this response because:

      Hello, I got no contact regarding this security alert from Poshmark so far.  ***** has accepted the order and the money should be mine. Poshmark should not keep it by providing any excuse. Please deposit the fund to my bank account.


      Sincerely,

      *******************

      Business Response

      Date: 06/09/2023

      As previously stated, Poshmark has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation. Once the investigation has been completed, the user will be alerted. Any additional questions or concerns can be emailed to our support team at *********************************

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchase three ***** ********************* outfits they came to my house by way of post office ,i open the box open the grey package tried on the shirt it was definitely not a 3x i told poshmark the shirt was to small send me a return label,i also send them the pictures i sent to you,they got back with me and said i should of ask for the measurements before the purchase ,i explained to the seller i cant fit the clothes ,why should i buy them,i never seen a ***** ****** 3x fit like this ,poshmark approved the sale and gave the seller my money

      Business Response

      Date: 06/07/2023

      Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *************************************************;

      Poshmark has taken this claim as feedback in regards to our current refund policies. All additional questions or concerns can be emailed to our support team directly at ********************************. 

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item. As soon as I received it, i said I am not happy with this item. I started a "review" which has taken them about a week to come back and tell me- i cannot return it. i have bought several items without issue and sold several items. this is a purse that is over $600 and looks like a $50 purse. I want to return it for a refund.

      Business Response

      Date: 06/07/2023

      Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 646b800bc1c4225c950b9cfb. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards. 

      We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************.

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20127150

      I am rejecting this response because:

      authenticity was never the issue. I liked the purse online. As soon as it arrived, I said I want to return it. I did not like it at all. I would like to return and resolve this here. I just want to return. I will take legal action next. I would love to avoid that. 

      Sincerely,

      *****************************

      Business Response

      Date: 06/09/2023

      Regarding order #***b800bc1c4225c950b9cfb, as stated within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, meaning if an item does not properly fit or if the buyer changes their mind. Therefore, we recommend that buyers ask questions regarding measurements and materials before purchasing an item to ensure it will fit and feel as expected. More information on Poshmarks policy can be found here: *******************************************.

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item (Fendi first small bag) for ******** from a Poshmark seller in May 2022 which has been deemed inauthentic - purchase number 6265b285eb781224cac51b30. Poshmark policy guarantees authenticity of the product. I reached out to them 5/9/22. I was reassured after multiple emails that this item was authentic. I was offered 200 poshmark credits for damage. After attempting to resell the bag the bag was indeed deemed to be inauthentic by Fashionphile.

      Business Response

      Date: 06/07/2023

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 05/05/2023. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******************* MM hand bag/purse from Poshmark, *** (an online sales platform) with order number 5e46f3f78ad6bbd367fb939c on 2/14/2020 with user name denasuesavage for $1200 ($1000 on credit card and $200 balance from selling items on Poshmark) and was given an authentication card with my purchase. I closed this account in Oct 2022. I opened another account on this platform in 2023 and sold said purse Apr-***** Order Number 6441505ec793c4dad7dc183c with user id Ransted_*** and was told it was counterfeit. After several email contacts with representative ****, I was told to return the purse to Poshmark and was offered a refund of the purchase price. I received said refund on 5/11/2023 after the purse was received by Poshmark. However the refund was reversed on 5/17/2023. Now I do not have the purse or the refund. I was not given an explanation for why they took my promised refund nor have they returned my purse. *****************************

      Business Response

      Date: 06/07/2023

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/07/2023. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20126091

      I am rejecting this response because: I have not received my refund as yet.

      Sincerely,

      *****************************

      Business Response

      Date: 06/09/2023

      Regarding the user's complaint, a ********************** team member reviewing the case has followed up with the user on 06/07/2023 with additional details regarding their refund. For additional questions regarding the refund, we ask that the user emails our support team at ********************************.

    • Initial Complaint

      Date:05/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my account for a couple of years three months ago. My account got locked. I sent Poshmark an email. They apologized said they made a mistake and opened it back up a month and a half ago it happened again. Ive emailed them. I have not heard anything from them. I bought thousands of dollars worth of items off of this app, Ive done nothing wrong. I cant get anyone to email me to get my account back open or explain whats going on. I would love to know why they shut my account again and I did nothing wrong. All I did was purchase off of this app I do not sell on this app at all . as you can see, I have not sold anything. I have given 90 love notes because I do purchase off of this app a lot

      Business Response

      Date: 06/06/2023

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 05/24/2023. ********************** has not since received any further communication from the user regarding their account status. 

      It is recommended that the user emails ******************************** with the email address attached to their Poshmark account for further assistance with their [order #, account, refund, etc]. If the user no longer has access to the email attached with their Poshmark account, we recommend adding their username/order number within the body of the email to refrain from potential delays in a response. We look forward to hearing from you soon.

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20125891

      I am rejecting this response because:
      Poshmark has not emailed me has not contacted me and my account has not been settled. I still cannot purchase or do anything on the app I have not received any kind of contact from Poshmark about this at all.
      Sincerely,

      ***********************

      Business Response

      Date: 06/09/2023

      As stated previously Poshmark has not since received any further communication from the user regarding their account status. It is recommended that the user emails ******************************** with the email address attached to their Poshmark account for further assistance with their [order #, account, refund, etc]. If the user no longer has access to the email attached with their Poshmark account, we recommend adding their username/order number within the body of the email to refrain from potential delays in a response.

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a vintage ******************* Renta Nightgown on 5/23/23 order # ***c5339bafcfc10a9524acc to user blancheoc. The original listing described the items colors as lavender/purple/gold/yellow when the buyer received the item she messaged me stating the "white" neckline was stained yellow and wanted me to give her a refund or a major discount I informed the buyer that the neckline was never white or described as white and that the site has a no return policy unless the item had undisclosed damage. She proceeded to open a case for return for the "white' underarm having yellow stains the underarm was not made white it is made with the same yellow/Gold trim as the neckline she originally complained about. I sent all the evidence of the original listing photos and description with the colors lavender/Purple/Gold/yellow i never stated it was white or had white anywhere on it because it does not poshmark approved the claim even tho the buyer changed the area of the item that was supposed to be damaged and the fact that the item was correctly described with multiple photos I provided with the item on a white dress form that showed the color very clearly. The poshmark employee handling the case violated the terms of service by approving the return on Friday may 25 the item was supposed to be sent back within 2 business days the tacking had not updated as of Tuesday morning may 30 and I received an email stating that it had not tracked and if it did not soon my payment would be released I receive informed delivery emails every day and this package was not on any I reported this on the app late Tuesday night and received an email stating the package was delivered today Tuesday may 30 I did not receive the package and the tracking on the app still hasn't updated so now I'm out my item and $54.40. I would like my payment release I do not have my item and it has been almost a week. I have asked to speak to supervisor and all I get is ignored by this company.

      Business Response

      Date: 06/06/2023

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/01/2023. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Customer Answer

      Date: 06/06/2023

       
      Complaint: 20123668

      I am rejecting this response because: I have only received copy and pasted responses from poshmark no one has addressed any of my concerns on this matter.

      Sincerely,

      *************************

      Business Response

      Date: 06/08/2023

      Regarding the user's response, a ********************** agent has followed up with the user on 06/01/2023. It is recommended that the buyer follow the instructions in the email to proceed with the next steps. For that reason, we consider the case closed.

      Customer Answer

      Date: 06/09/2023

       
      Complaint: 20123668

      I am rejecting this response because: like I said the response from poshmark to me in my email was not steps as the response claims I have attached a screenshot of the email between the poshmark rep and myself as you can see I responsed and was just ignored. This case is far from closed from my perspective. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two pairs of pants. The seller did not Describe discoloration and fading when attempting to contact customer service for a refund/return I had no response

      Business Response

      Date: 06/06/2023

      Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding. Poshmark is unable to locate any communication from the email address ************************ It is recommended that the user emails ******************************** with the email address attached to their Poshmark account for further assistance with their [order #, account, refund, etc]. If the user no longer has access to the email attached with their Poshmark account, we recommend adding their username/order number within the body of the email to refrain from potential delays in a response. We look forward to hearing from you soon.

    • Initial Complaint

      Date:05/29/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my funds transferred weeks ago and postmark refuses to pay me they also restricted my accounts and won't answer any messages they stole my money

      Business Response

      Date: 06/06/2023

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/06/2023. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20117123

      I am rejecting this response because:
      I'm not interested on my account being reinstated specially if you guys like mercari now and will be keeping sellers earnings,ALL I WANT IS MY MONEY THAT YOU GUYS KEEP ON HOLD SINCE 3 WEEKS AGO!
      Sincerely,

      ************

      Business Response

      Date: 06/08/2023

      Poshmark apologizes for the misunderstanding regarding this issue. In order to redeem the user's funds, ********************** has requested that the user provide proper proof of purchase from an authorized retailer or proof from an authorized authenticator on 06/05/2023. It is recommended that the user respond with the requested documents for the next steps. Any further concerns can be emailed to ********************************* We appreciate your cooperation and understanding.

      Customer Answer

      Date: 06/09/2023

       
      Complaint: 20117123

      I am rejecting this response because:
      I'm not interested at all on keep selling on your scammer website,stop being ridiculous why you guys didn't ask for receipts when I first posted my items for sale? Please tell me where on your TOS says in order to be paid the money from my sales I got to show receipts? YOU GUYS WORSE THEN MERCARI
      Sincerely,

      ************

    • Initial Complaint

      Date:05/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Postmark been holding my sale funds since 2 weeks ago without any explanation they won't reply to any of my messages

      Business Response

      Date: 06/07/2023

      Poshmark thanks you for bringing this to our attention and we apologize for this experience. Poshmark has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation. Once the investigation has been completed, the user will be alerted. 

      We thank you for your understanding and cooperation. Any additional questions or concerns can be emailed to our support team at ********************************.

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20117106

      I am rejecting this response because:
      I have not received one single message from you guys explaining anything to me seems like you guys trying to become the new mercari and keeps people's money answer my message I'm tired of trying to get help from you guys
      Sincerely,

      ************

      Business Response

      Date: 06/09/2023

      As stated previously, Poshmark has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation. Once the investigation has been completed, the user will be alerted. If the user would like updates about their account, we recommend that they email our support team at *********************************

    Poshmark.com is NOT a BBB Accredited Business.

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