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Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    Customer Complaints Summary

    • 2,776 total complaints in the last 3 years.
    • 1,022 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item on 3/14/2023. I received the item on 3/15/2023 however I was not home at the time and got home on 3/19/2023. I did not realize that the 72 hrs was up on Monday 3/20/2023 nor did I realize that I had until then to confirm the item. I was suspicious so I posted this item on Mercari to see if this Chanel wallet on chain was authentic or not which I had taken more photos of yesterday and uploaded then and paid a fee to do so. I was notified today that this item is not authentic. When I had gone in Poshmark to try and return the item I learned that this seller was not available to message as all of their listing on their account are gone. I reached out to Poshmark and provided information to them and I have not heard back from anyone. This item is counterfeit and illegal to sell on any platform and I paid $350 for this item that I was scammed on. I took screenshots of the listing and the sellers photos as well as I have the email confirmation indicating that this item is fake.

      Business Response

      Date: 03/29/2023

      Regarding order #****a1853c59c01cb38b0455, a refund in the amount of $386.61 was issued to the user on 03/22/2023. For this reason, we consider the case closed.

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Louis ******* bag, from Poshmark Marketplace. I purchased the bag February 18,2023, Order No.#**f19e6cb28d0bf8774e23c4, Price $299.00, with tax $324.61. after receiving the bag, about a week later I went to usethe bag and realize the interior of the bag was sticky and felt gritty. I initially, I requested a refund stating that the inside of the bag felt nasty. Then the seller reach out to me and some suggestions to the issue. I really wanted theban so I was going to make it work. In my opion, it was a Vintage Louis *******. the . I notice that the strip on the bag was about to snap and part of the trim was missing. When I purchased the Bag the of the looked Great. However, the opposite side had the damage, that was not shown. Once again I reached out to ************************ informing them of the situation and that I just anted my money back. I did know the bag was that Damaged and I should have been told. My request was denied

      Business Response

      Date: 03/27/2023

      Regarding order #**f19e6cb28d0bf8774e23c4, a Poshmark team member reviewing the case has followed up with the user on 3/21/2023. For this reason, we consider the case closed.

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used poshmark many times and have never had an issues, but I placed an order on March 10th 2023, Order number #*****f0b0ffb4b2a7fdb7348 and I received my order on march 16th, The item came damaged without the seller saying anything about it in the posting. I contacted the seller and they said they "didn't know", I was able to sew the item so I just accepted the order but I had already placed an order with the same seller on march 14th 2023,Order #***e64648e1e700d0d959f93 and it had shipped so there was no way to cancel it. The order arrived March 20th 2023, and it looked fine, so I accepted the order and went on about my day, and My boyfriends brought up the item was lookinf weird in these 2 spots, I looked closer and it looks like the item was ripped and the seller attempted to sew it up, there are hanging strings from where she attempted to sew it. I've given this seller over $200 of my money and I'm left with faulty items not once, but twice.I've reached out to posh **** with no response. I've sent to different inquiries and videos and they haven't response to any . As someone who uses poshmark often this is disappointing to have poor service from the seller, and from poshmark themselves.I'd like to have my money returned to me due to this matter or I will not be using poshmark ever again.

      Business Response

      Date: 03/27/2023

      Regarding order #***e64648e1e700d0d959f93, a Poshmark team member reviewing the case has followed up with the user on 3/21/2023, and is firm on their decision. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/28/2023

       
      Complaint: 19628957

      I am rejecting this response because: *********** has scammed me out of over $100, wont respond to any of my emails or inquiries. Thats horrible customer service & im without the item I paid over $100 for. Posh **** is not a reliable service to use. Please stay clear of them. 


      Sincerely,

      JL

      Business Response

      Date: 03/31/2023

      Regarding the user's response, a ********************** team member reviewing the case has followed up with the user on 03/30/2023. For this reason, we consider the case closed.

    • Initial Complaint

      Date:03/20/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my user name is @*************** 3/4/2023, I've purchased 1 pair of **************** Toe online through Poshmark from.seller @u9h for a total of $135.00 which totals to $153.70 due to taxes and through the purchase from Affirm with a monthly payment price of $38.42. The order number is: 6403a2736e1273abb4f2c764. On 3/13/2023, **** marked the package as delivered which wasn't the case. I first contacted **** and advised them that I have not received the package even though on numerous occasions I've followed the tracking number. A representative from **** advised me that I have been defrauded by the seller due to the package having another name and address posted to it. I immediately contacted Poshmark to explain that I have not received the package and wanted to file a complaint as well as a full refund. This after trying to contact the seller which I have been unable to. Poshmark claims to state that they havereceived my email and that their team is working as quickly as possible to answer your questions. It is now 3/20/2023 and I have yet to receive an response or resolution to my problem. I am extremely upset by this situation as I have been defrauded by the seller and nothing appears to be done about it.

      Business Response

      Date: 03/27/2023

      Regarding order #****a2736e1273abb4f2c764, a refund was issued to the user on 3/20/2023. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8 March 2023, I sold a pair of shoes for $500 on Poshmark. The item was delivered to the buyer on 15 March 2023 at 12:52 p.m. According to Poshmark, the company automatically releases earnings 72 hours from the delivery of an order if the buyer does not accept the order. As of 19 March 2023, Poshmark has not released the funds to me. The buyer has neither opened a claim nor accepted the order. I have reached out to customer service for assistance, but I have not received a response.

      Business Response

      Date: 03/23/2023

      Regarding user's claim, a ********************** team member reviewing the case has followed up with the user on 3/19/2023. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************************************

    • Initial Complaint

      Date:03/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told by another Poshmark ambassador that I could get a Poshmark credit for my refund for $441 that I never received. On Nov 28 ****** promised me a full refund for this missing or stolen package. Another Poshmark ambassador said same thing happened to her and she got a Poshmark credit.I like my refund or a Poshmark credit for my missing package. I have already filed compliants with **** and my credit card.Please get my refund request for credit to a supervisor.Thanks *************************

      Business Response

      Date: 03/23/2023

      Regarding the user's claim, the user has opened a complaint with their payment processor. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/23/2023

       
      Complaint: 19620127

      I am rejecting this response because: I never got my refund from my credit card company or Poshmark no one will help me. Poshmark support promised me my refund on Nov 28. I need my $441 refund.

      Sincerely,

      *************************

      Business Response

      Date: 03/27/2023

      Regarding the user's response, since the user opened a complaint with their payment provider, Poshmark can no longer assist with a refund. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/30/2023

       
      Complaint: 19620127

      I am rejecting this response because: I never received anything from Poshmark support or my credit card company. I am still waiting for my refund 

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11, 2023, I bought a jacket listed as nwt (new with tags). The seller's pictures (attached) also showed the item as new with tags, with the tags an button packet attached to the size tag. When the item arrived, it was clear that it was worn and not new with tags. The tag and button packet were missing and the jacket showed a lot of signs of wear with the color rubbed out in a lot of places. I opened a case with Poshmark, following their procedures to detail that the item sold was not as described. Poshmark then marked my case and order complete with no explanation. I submitted photos to Poshmark and the item is clearly not as the seller advertised. I request a refund in full for the amount of the item plus shipping. The pictures listed as Capture 1, Capture 2, and Capture 3 are the pictures from the seller's post of the item. The images of the item I received show wear and color fade at the edges of the sleeves, the edges of the collar, and the edges of the coat. This is not a jacket in the condition the seller described. I am also attaching proof that I complained about the issues on the day I received the item - completely within the accepted time frame.

      Business Response

      Date: 03/23/2023

      Regarding the user's claim, a ********************** team member reviewing the case has followed up with the user on 3/22/2023. For this reason, we consider the case closed.

    • Initial Complaint

      Date:03/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Kyodan workout jacket on, March 12, 2023 from Poshmark.com. It was being sold for, $14.00. I paid a total of $22.74 ($7.97 for shipping) the seller, @rioacuaria123, per Poshmark policy, was to have shipped the item within 3-5 business days. It is now, March 18th and my order still has not been shipped. I have contacted both the seller and Poshmark numerous times, neither have responded. They dont give an option of canceling the order, so I am unable to do anything at this point. I have requested a refund more than once since I paid extra for shipping and it has not been shipped. I feel I have tried more than enough times to contact the seller and Poshmark in regards to this issue, with no success. I have attached screenshots to verify these claims.

      Business Response

      Date: 03/22/2023

      Regarding the user's claim, a ********************** team member reviewing the case has followed up with the user on 3/20/203. For this reason, we consider the case closed.

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 6, 2023 my credit card was charged $13.56 by Poshmark. I purchased a Hearts of Palm brand turquoise t shirt in women's size large that was supposed to be in new condition but it is defective (it has a hole in the fabric on the sleeve area). The Order # is 640333f48e1e705dea5da6d7 I would like to request Poshmark to please provide me with a full refund of $13.56 which includes shipping cost I spent. I have contacted Poshmark via email asking for a full refund but they respond back via email and refuse to give me a refund back/ credit back my money to my credit card. Poshmark does not have a phone number to contact their business so I have contacted them several times via email and also included photos that shows the hole in the t shirt. I explained my concerns about the item being defective and requesting a full refund. I hope BBB can please assist me with my request to receive a full refund of $13.56 back from Poshmark. Hopefully, Poshmark improves on their customer service because it has not been that great of an experience for me in my opinion. Thank you

      Business Response

      Date: 03/22/2023

      Regarding the user's claim, a ********************** team member reviewing the case has followed up with the user on 3/21/2023. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/22/2023

       
      Complaint: 19617308

      I am rejecting this response because: I am not satisfied with the response Poshmark gave and I still want a full refund of $13.56 because item is defective. 

      Sincerely,

      ***********************

      Business Response

      Date: 03/27/2023

      Regarding the user's response, a refund was issued to the user on 3/9/2023. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/27/2023

       
      Complaint: 19617308

      I am rejecting this response because: a refund was never given back to me for order # ******f48e1e705dea5da6d7. Poshmark refunded another order #  6402befddfb454e3ec944605. Both orders had shirts that are defective. My complaint is about the order #  ******f48e1e705dea5da6d7 because I did not receive a full refund of $13.56 which I have been requesting because the shirt that was sent to me is defective. 


      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 10 i sold a hellokitty box and a baby alive doll on poshmark , buyer complain doll was different dress. i agree for her to return afer i agree she show a photo where she open and remove battery cover . , i aemail posh support to not agree to accept items back. posh support failed torespon and it was 11 am i wrote.i wrote several emails to posh support but by 4 pm i saw the 2 items were in **** and shipping back against my wishes and support had hours but failed ans. i receive yesterday a broken and exposed box with doll and hello kitty box. as she photoed battry cover was removed and buyer stole batteries. I try report on sale site problems with return item but the form was disabled. **** from support disable the form to shut down my complaint. anothe ***** support email this morn that a refund was issued to the buyer since i received items i s ent sevral photos box buyer return , damaged bix corneers torn and exposed and open in middle, hk item damaged and posh support another woman failed to act . posh hq doesnt ans. i wan reimburse for batteroes and item $60 . this is unamerican and these staff support should be fired, they failed to review and they refused allow me to use posh form re return problem r

      Business Response

      Date: 03/22/2023

      Regarding the user's claim, a ********************** team member reviewing the case has followed up with the user on 3/17/2023. For this reason, we consider the case closed.

      Customer Answer

      Date: 03/22/2023

       
      Complaint: 19616035

      I am rejecting this response because: no one responded staff failed do her job . I was not heard . There was no  support person disabled form purposely so I could not file complaint. Support ignored me I received back a broken item in a open damaged box .she refund buyer but ignored me the buyer was her friend. Support fail do her job she should be fired I request $:gorbutem back and buyer remove battery cover and stole batteries. Nomonr and phone atnposhmark  support is dishonest and won't let  seller complete form by disabling it. Co.has gone down hill and support us dishonest fails do the job disabled firm

      **************************************************

      Business Response

      Date: 03/27/2023

      Regarding order #***b4ce60f752bd2ff4c1efc, the Poshmark dispute management team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item was not as described, as the buyer provided proof that the item received was different from the item pictured in the description. For this reason, we consider the case closed. 

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