Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark came to BBB’s attention in December 2012. A review of complaints was completed in February 2025. The complaints on file concern issues with returns and refunds.

BBB encourages consumers to review Section 16, Letters C and D of the Posh Protect Policy for payment information details. For information regarding refund eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,774 total complaints in the last 3 years.
1,022 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of a YSL bag on Poshmark. Upon receiving the bag I noticed that it had a strong odor of old perfume. Since I am fragrant sensitive I realized that I could not use the bag and the bag also had more wear than stated by the seller. I immediately informed Poshmark of the problem with the item and requested a full refund. After many communications Poshmark has refused to return my money.
Business Response
Date: 09/04/2022
Regarding order #**f6e431955a4b3ae771f1e3, the Poshmark ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is as described. For this reason, we consider the case closed.
Customer Answer
Date: 09/04/2022

Complaint: 17810981

I am rejecting this response because:
I informed Poshmark that the item spelled of old perfume and because I am fragrant sensitive I cannot use the bag. Also if you have the bag in person and not go by pictures you will see that it is not as described.
Sincerely,

*************************
Business Response
Date: 09/08/2022
Regarding the user's response, as stated within *********************** Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. After further review, Poshmark found that the item is as described. Since odor is subjective to each individual, Poshmark was forced to deny the return. For this reason, we consider the case closed.
Customer Answer
Date: 09/14/2022

Complaint: 17810981

I am rejecting this response because: The owner did not state that there was an odor. I cannot use this item because the smell causes me to be ill. Therefore I am requesting my funds be returned. Again I cannot use the purse because of the smell and I cannot afford to donate this amount of money.

Sincerely,

*************************
Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a collectors doll over 30 years old to a lady for $399 and the doll was successfully delivered to her residence on Friday August 26th. According to Poshmark rules and user agreement, the buyer has 3 days to either initiate a return or payment is released. The buyer said she did not receive said doll, and it is now going on 6 days since delivery and Poshmark has neither released my funds nor initiated a return. They just keep emailing me saying its under review!!! I WANT MY DOLL BACK OR I WANT MY MONEY!!! Its that simple!! Im done with these companies thinking they can do whatever they want and steal money from whoever they want with no recourse!!!!!!
Business Response
Date: 09/04/2022
Regarding order #**fefff2948f482c9f2b25ec, a Poshmark team member reviewing the case has followed up with the user on 09/02/2022. For this reason, we consider the case closed.
Customer Answer
Date: 09/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They ended up releasing my payment on the 2nd so all is well. Thank you very much for your help.

Sincerely,

***********************
Initial Complaint
Date:08/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #: 620479e8584b3d4f8105389a Tracking #: ********************** Total purchase: $583 have purchased a used Louis ******* purse on poshmark. My purchase date was 2/10/2022, but I didnt receive the purse until 3/1/2022. The pictures in the listing are gorgeous showing nothing wrong. The title and the listing description says the purse is gently used. The purse I received is full of scratches. It has dents on the hard shell. Its missing the glazing part and so on. The purse is damaged to me. I opened a case trying to make a return. On 3/2/2022 they rejected my return request. The reason is I didnt ask more information from the seller. I have told the listing is not misrepresented. I, then, complained to poshmark three times after that. Nobody heard me. on 3/2/2022,Poshmark auto accepted my order for me right away even though Im supposed to have three days to decide to keep the order. Beyond that, I am not allowed to give the seller reviews and rating. The function has closed on my end. I, then, went to commended under the listing about the purse I received is damaged. They are supposed to have a better description. There is no harmful comments, no personal attacks, no bad words. Poshmark deleted all my comments. I waited for 18 days and received a damaged purse for a total of $583! What is a gently used purse look like? I dont know anymore. I did send the pictures of the purse to https://www.fashionphile.com/to get an evaluation. The condition of the purse is not accepted by the website. Is it a proof that the purse is not gently used that the seller is misrepresented the purse in the listing? Since when the customer need to behave like a detective to figure out if the seller is not being honest in the listing? If the customer is not good enough detective she has no right to return the purse simply because the purse has been authenticated by the headquarter. I need to return this purse. I need to be treated fairly! I need my money back. Tha
Business Response
Date: 09/04/2022
Regarding order #******e8584b3d4f8105389a, the Poshmark ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is as described. For this reason, we consider the case closed.
Customer Answer
Date: 09/04/2022

Complaint: 17808892

I am rejecting this response because:the listing said the purse is barely used in excellent condition. The purse I received is damaged. The condition of the purse was not accepted by the third party website. Its a proof that the purse is not barely used condition. Your, poshmark, whole team needs to check all the pictures over and again. At the *** time, try your best to understand the meaning of barely used. If there is a number of your supervisor. Please let me know. I need to get some educations!

Sincerely,

*********************
Business Response
Date: 09/08/2022
Regarding order #******e8584b3d4f8105389a, the Poshmark ****************** team found that the condition of the item is as shown in the listing photos. Therefore, the ****************** team has determined that the item is as described. For this reason, we consider the case closed.
Customer Answer
Date: 09/13/2022

Complaint: 17808892

I am rejecting this response because:
As a customer, I make purchase based on common sense, not based on poshmark standard.

The bag listed barely used in excellent condition.

I have third party opinion get involved to help me support my viewpoint.

https://www.fashionphile.com

I uploaded the pictures from the listing page and I also took the pictures from the item I received the first day to the website to get an evaluate. The condition was not acceptable by the website.
Its a proof the purse is not in barely used condition.

Guideline on baghunt website

https://baghunter.com/pages/condition-guide

Condition Guide
Baghunter Bag Conditions

Excellent
Bag is in near perfect condition and may have some minor wear. If there are any imperfections, they are barely visible. Any wear or imperfections would be fully described in the description of the bag.

Here says, bag in near perfect condition if there are any imperfections, they are barely visible.

Second proof that the listing about the purse is in excellent condition is misrepresented.

Definition barely from

https://www.*****************************.com/dictionary/barely

barely
adverb
bare ly 'ber-le

1
: in a meager manner : PLAINLY
a barely furnished room

2
: SCARCELY, HARDLY
barely enough money for lunch

As a customer, I have been shopping on ******************** for the past at least two years. I had returned bag not true to the listing. This bag is in very used condition. It is damaged! Poshmark is helping the seller twisting the fact. Poshmark should have used common sense to work in the business. Return the purse not asking a customer who once trusted the app to resell the purse back on poshmark to trick another innocent customer.

Sincerely,

*********************
Initial Complaint
Date:08/31/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark accuses me of selling counterfeit items and suspended my account on Aug. 27 and held my pending sales of $408. I reached out to them and sent them my in-store purchase receipts, screen shots of my online Closet which show the quantity of the item I have bought, the screen shots of my purchases from the store register that one of the store sales clerk took for me. I also told them I also have email receipts of my in-store purchases and videos of me packing each item for everyone of my buyers. And most of my buyers already received my items on Aug. 29. Their accusation has caused tremendous stress to me.
Business Response
Date: 09/04/2022
Regarding the use's claim, a Poshmark team member reviewing the case has followed up with the user on 09/04/2022. For this reason, we consider the case closed.

Customer Answer
Date: 09/05/2022

Complaint: 17806625

I am rejecting this response because their response/resolution was just asking me to send them my receipt/invoice from original purchase which I already did 7 days ago.

Sincerely,

May Tehn
Business Response
Date: 09/08/2022
Regarding the user's response, the ********************** moderation has reinstated the user's listings and account on 09/06/2022. For that reason, we consider this case closed.
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I bought an "apple watch" from Poshmark on 20/Jul/2022 and the watch was fake, I made a report, sent photos to Poshmark and they sent me a return label that I used to return it to the seller but supposedly the package was lost in transit on July/30/2022 and now Poshmark has been ignoring me and of course they haven't refunded my money. They are responsible for responding because I used their label to return it and once the post office scanned the package my responsibility was over and I should have gotten my money back but it seems they are punishing me and not the seller for selling fake stuff. Which I consider a robbery. Please help me with this matter. Thanks for your time.
Business Response
Date: 09/04/2022
Regarding order #**d7d00efd3b2e0c47c03814, a Poshmark team member reviewing the case has followed up with the user on 09/01/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a silver 925 skull ring on Poshmark.com to *************************, The listing on the site had pictures of the ring and it was clearly stamped 925 on the inside of the ring, the description stated what the ring is also. ************** said the ring was not what he ordered and filed a dispute and wanted to return ring. Poshmark decided in favor of ************** for some reason and gave him his money back and he was able to return the ring. He never sent the ring back to me so I tried to contact Poshmark to see if they knew when ************** was sending the ring back but did not get a response. I went on the website today, 8/30/2022, and the suspended me from listing and purchasing anything. I don't understand why they first of all decided for the buyer of the ring, and secondly, why they suspended me from activity. The date ************** purchased the ring was 8/4/2022, and Poshmark resolved the case on 8/18/2022. I still have not received my ring as of today,8/30/2022.
Business Response
Date: 09/04/2022
Regarding order #**eb57a9dfb4541b971b8de9, a Poshmark team member reviewing the case has followed up with the user on 09/03/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customer bought pristine Burberry slides. I have several photos of how they looked before sending to customer. She obviously wore them, got mud all over the soles and scratched them up. She sent photos too. Poshmark sided with her and I got no money from the sale($190 sale). They did give me $55 Poshmark credit to shut me up. I dont shut up easily. Their support just runs you in a circle.........no real answer from anyone so I gave up with them. Asking you for help.
Business Response
Date: 09/04/2022
Regarding order #**fab92f6e12732bd36f0498, earnings in the amount of $144.33 were released to the user on 09/01/2022. For this reason, we consider the case closed.

Customer Answer
Date: 09/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:08/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased merchandise on 8/1/22 amount $958.10, it went to authenication from owner, then was shipped from poshmark arrived at my local post office on 8/11/22 said was out for delivery at 6:17am. Has never been rescanned since.post office claims they do not know what happened via email and via phone with Branch Manager. Poshmark claims they are looking into it........But only getting the runaround and no email repsonses for over 5 days about what is going to be done... I sent them a copy of the email saying it is lost.. Totally ghosted by this company... Disgusting !!! I will never buy from them again and telling all my friends the same. This is wrong this is almost ***** dollars I am out of.....
Business Response
Date: 09/03/2022
Regarding order #**e66c395e0ba8c63b2b0cbe, a Poshmark team member reviewing the case has followed up with the user on 08/30/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wear a 34 inch waist pants, I ordered a 34 inch waist pair of pants on Poshmark. The original photo on the site listed them as a 34 inch waist. When I received them they didnt fit, I contacted Poshmark and sent a photo to show the gap when trying to get them closed. I was expecting a reply of, sorry about that, return the item and when we we receive it we will refund your money. That is the reply you would expect from 100% of companies in the 21 Century, however this is the response I received:Re: Order Id ************************ Dear Posh,We are sorry that you had issues with your order. Unfortunately, this case does not qualify for a return. As a courtesy, we have added $5 in Posh Credit to your account which can be used toward a future purchase. You can also keep the order and there is no need to ship it back to the seller. We hope you are able to find something else you love. Here are the reasons why this order does not qualify for a return:- Poshmark does not support returns due to fit issues. We recommend that buyer's ask as many questions as possible regarding fit, color, style, material, etc.- Sizing can vary by fit and was not misstated by the seller - Posh Credit given as courtesy - Welcome to relist in closet I got this after I went through PayPal to get it resolved.Thank you for reaching out. Unfortunately, this does not qualify for an item not as described return per our guidelines. We highly encourage prospective buyers to ask as many questions as possible before making a purchase, including dimensions, materials, etc. Per our policy (stated in each listing), all sales are final. You are more than welcome to re-list the item on Poshmark. They say I can re-list the item and continue the fraud and scam.All I want to do is return the pair of pants and get my money back.Please help me!*************************
Business Response
Date: 09/03/2022
Regarding order #*******a9350845786d13fd1, as stated within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, meaning if an item does not properly fit. Therefore, we recommend that buyers ask questions regarding measurements and materials before purchasing an item to ensure it will fit and feel as expected. More information on Poshmarks policy can be found here: https://poshmark.com/posh_protect. For this reason, we consider the case closed.

Customer Answer
Date: 09/03/2022

Complaint: 17793255

I am rejecting this response because:
According to their policy I followed all the requirements before I purchase, when I received the item it was not the size that was posted on their site, I was delivered a pair of pants that are not the size that they said it was, so yeah they dont fit, that they dont fit is only a consequence of them not being what they portrayed them to be. So actually the issue is not a fit issue rather a misrepresentation of the product on their platform. They are trying to change the situation to fit their bogus policy. I will return their defectively labeled pair of pants and I expect a full refund and they pay for the return postage, anything less is unacceptable!

Sincerely,

*************************
Business Response
Date: 09/08/2022
Regarding order #*******a9350845786d13fd1, the user has opened a complaint with their payment processor. For this reason, we consider the case closed.
Customer Answer
Date: 09/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Watch return Re: Order #**ed263757357c6adc59c8c2 My Apple Watch was purchased by a Poshmark buyer on 8/5. Before I sent the watch I took it to TMobile to make sure that it was ready to be reset. However the buyer was unable to sync it to her iPhone. Unbeknowns to me , the watch was still with Apple as one of my devices. With their instructions the watch was removed as my device and a message verifying this was sent to the watch itself. I requested verification of this information from the buyer several times to no avail. Shortly after that she filed a request to return the watch which Poshmark approved on 8/11. I have not received the watch back. I have been in contact with Poshmark on an ongoing basis to no avail. Regardless of the information that I have sent them their responses dont even reflect that. as it was a technical connection issue and nothing physically or aesthetically wrong with the watch, but they stated that they would requesting pictures of the watch from the buyer. The funds paid by the buyer are in an on hold pending account. I have requested that the funds paid or my watch be returned immediately. In one of the multiple emails they stated that funds would be released if the the tracking on the watch did not begin by the 23rd but that they still might extend the time by a few day as a courtesy to the buyer! There is no evidence that tracking of a return has begun, but today on 8/29 they are giving the buyer more days to even begin the process of return. Aside from the obvious inconvenience and how inappropriate this whole process has been I am quite concerned about my watch itself to come back in the condition that it was sent, so this has been an extremely stressful situation, mainly because of their lack of any meaningful customer service conversations or responses.
Business Response
Date: 09/03/2022
Regarding order #**ed263757357c6adc59c8c2, earnings in the amount of $160 were released to the user on 08/29/2022. For this reason, we consider the case closed.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Poshmark.com is NOT a BBB Accredited Business.