ComplaintsforPoshmark.com
Additional Complaint Information
BBB’s file for Poshmark.com opened in December 2012. A review
of complaints was completed in February 2024. Complaints on file concern issues
with returns and refunds.
BBB suggests consumers review the company’s Terms and
Conditions prior to signing up with Poshmark.com. Please review the Posh
Protect link for Refund Policy Posh Protect & FAQ’s that details the
company’s Return Policy.
https://poshmark.com/faq
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a pair of 34x 32 Jeans from Posh **** as advertised in the listing. I was sent a pair of 33x32 Jeans Case opened with Poshmark and provided photos of the tag on the jeans to show that the seller misrepresented the item.Poshmark sided with the seller and told me to re-list the item This is unacceptable and this kind of issue is protected by their buyer protection 'PoshProtect'. Poshmark customer service is now allowing sellers to list any size they want and ship any size and they will side with the misrepresentation seller.Business response
09/26/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 66e4a11bea7aa2a9385d4104. A refund in the amount of $63.84 was issued to the user on 09/21/2024 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.
Regards, Poshmark Client ServiceInitial Complaint
09/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Wrongful suspension of my Poshmark account.Malicious report of my Poshmark account by competitors.We sell only authentic and authenticated items, We have sold over 60 items on Poshmark with 99% positive feedback.Our account was wrongly terminated by Poshmark.We do not sell counterfeit or in authentic items.Poshmark Account name : auth_luxury Account email ; ******************************Business response
09/26/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected an issue linked to this account that violates our counterfeit policy. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.
The user is welcomed to provide any additional documents of proof of authenticity to: ********************************************************
Regards, Poshmark Client ServiceCustomer response
09/27/2024
Complaint: 22310451
I am rejecting this response because: I have attached 70 receipts of purchase and proof of purchases of items listed on Poshmark to prove they are not counterfeit items.Copy of this was also sent to Poshmark Support <********************************************************>
We hope our Poshmark account : auth_luxury will be re instated after this review.
Sincerely,
****** OBusiness response
10/03/2024
At this time, we are unable to provide further assistance as there have been multiple warnings and authenticity rejections linked to the user's account.
Please note that Poshmark prohibits the sale of replica + counterfeit goods. This includes: any listing that bears the brand or logo of a company or designer, but was not made or authorized by that company or designer or using a companys name or trademark in way that may confuse buyers about the item's origins, or confuses buyers into believing that you or the item is affiliated with, sponsored by, or endorsed by the trademark owner.
Regards, Poshmark Client ServiceCustomer response
10/03/2024
Complaint: 22310451
I am rejecting this response because: The response was business is a canned scripted response.This is a wrongful suspension and we believe someone or a competitor is targeting our listings and flagging them to take us out.
We do not sell or posess counterfeit merchandise, All our items are authentic and authenticated.
We may have to file a complaint through the ************************************** at the advise of our counsel.
Our account is wrongfully suspended.
Sincerely,
****** OInitial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used Poshmark to sell a product and used their supplied shipping label to mail my item to a buyer. The item has gone missing within the **** and Poshmark customer service has not been able to provide any support. I have sent at least four emails asking for guidance on how to proceed and my inquiries have gone unanswered. My buyer and I are in contact and they have even submitted a request for help.Business response
09/25/2024
Poshmark understands how important it is for our users to receive their payments promptly.
We want to confirm that your earnings in the amount of $248 were released to you on 09/19/2024.
Any additional questions or concerns can be emailed to our team directly at ********************************************************.
Regards, Poshmark Client ServiceInitial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have purchased many items with this company. All of sudden they have blocked my account stating that they need to verify my account for 2 business days and it has now been 4 days. I got a return email from ***** stating that the GOVERNMENT issued Passport ID is not me and does not match my credit card information. I have 8 different credit card companies with the same name that is on my id. I can't figure out what is going on with this companies business practices. The only thing different which is my username of goldengirl5454. Otherwise my name Hope *. ***** is my birth name which is on my credit card which is ridiculous and this has been very inconvenient and I have never experienced this in my life with any bigger companies! I have encountered business with this company with other Poshers like myself and this has hindered me and is NOT good business.Business response
09/25/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/21/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.
Regards, Poshmark Client ServiceCustomer response
09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid an exorbitant 20% fee use a service offered by Poshmark, Poshmark Concierge. The service is paid to authenticate and verify a purchase matches the sellers description. Once these two conditions have been met, Poshmark Concierge repackages the purchase and mails it directly from their Headquarters in ********** to the buyer. I pay for this service to protect myself from buyers potentially claiming that their purchase from me is not as I described it to be.Yesterday, a buyer received their luxury purchase from me from Poshmark Concierge. The buyer wished to receive an additional discount, to which I said no.The buyer opened a case stating the luxury purchase was not as described. AND POSHMARK CONCIERGE APPROVED THE RETURN.WHAT???????The buyer is now saying she never wanted to return her luxury purchase, rather she was just hoping for an additional discount.I am requesting POSHMARK CONCIERGE RELEASE MY PAYMENT AND REFUND HER FROM THEIR OWN PROFIT.This is a HUGE BETRAYAL OF TRUST.WHAT is their 20% Concierge authentication and verification being paid to do, exactly????Business response
09/25/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client ServiceInitial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sold a ***** T-shirt on Poshmark. I listed the photos. Someone bought my item. She said that there was an undisclosed hole which there was not. She filed a return when I got my shirt back. It had three holes in it that were not there before I shipped it out, Poshmark says they can't tell by my photos if the holes were there before or after shipment not only did the woman ask for a discount she said that she would get the shirt repaired and possibly keep it. She did end up sending it back but she sent it back damaged , every email that I get back from Poshmark as a generic response with zero resolution besides a $130 Poshmark credit I am now out a shirt it was worth $650. I sold it for $250 I received no money and my item is damaged from the buyer.Business response
09/25/2024
Poshmark thanks you for bringing this matter to our attention. Our team thoroughly reviews all orders and listings to ensure the fairest solution is provided. Upon investigation of this case, we were unable to confirm whether the wear on the item was present prior to shipment. As such, the return has been approved, as the item did not align with the original listing description.
We understand that return decisions may not always meet the expectations of all parties, and we sincerely apologize for any frustration or inconvenience this may have caused. Should you have any further questions or concerns, please contact our support team at ********************************************************.
Regards, Poshmark Client ServiceCustomer response
09/26/2024
Complaint: 22300312
I am rejecting this response because: it is the same generic response that I have gotten over and over again from Poshmark. For some reason, I am unable to attach any images, but in my original complaint.. I have attached screenshots of the responses that are the same as this from Poshmark, As well as the images from my listing. And the photos after the item was received, which is circled in red. There were no holes or any damage done to the shirt prior to shipment. The woman received my shirt and she said that there was ONE undisclosed hole when I got my shirt back, there were THREE that were not there prior to shipping Item to buyer. The shirt was originally $650 shirt I was selling for $250. Now I am unable to sell the shirt to anyone else because you were buyer damaged my item. Instead of $130 Poshmark credit I am willing to accept $130 in form of payment.
Sincerely,
****** ******Business response
09/27/2024
Upon further investigation, our Poshmark Support team has provided the user with details in regards to their case as follows: "the return was approved as the item received was found to have undisclosed wear. I've also taken the time to look into the buyer's history on our platform and did not find any reason to believe this user would intentionally mislead about the item they received as they have an excellent track record of buying with no problems".
This case has come to a conclusion.
Regards, Poshmark Client ServiceCustomer response
09/27/2024
Complaint: 22300312
I am rejecting this response because: I have an excellent selling record. I have not sold one item. I have all positive reviews selling high and items. If you look in the comments, you can see someone ask if there were any holes or stains and I said no, I would not ever sell a damaged item. I do not accept your response. How did you further inspect anything? If you look at the pictures you can clearly see in the listing photos. There is no damage done to the shirt prior to selling it!!! Although, when I got the shirt back there were three holes in it. I know the condition it was when I sold it and I saw the condition it was when I received it back because you approved a return based off of what you couldn't even tell that it was my shirt and the photos that she sent . The woman damaged my shirt on purpose or switched it out for an item that she already had that was damaged.
Sincerely,
****** ******Initial Complaint
09/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
An item was purchased in Poshmark on August 27th. By September 4th the item had not been delivered, so I cancelled the order. By September 9th, I still had not received a refund from Poshmark. I sent an email and received a response from a Poshmark agent named ******. She apologized for the inconvenience, gave me a credit and stated the order was cancelled and I would see a refund immediately. September 11th comes and still no refund, sent an email to the same Poshmark agent named again, she stated this time, the cancellation was almost complete and would be done in 24hours, then an immediate refund would be given. That was 5 days ago and still no refund. I want a refund! The item had been cancelled and Poshmark, your own agent said the item was cancelled!Business response
09/24/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/20/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.
Regards, Poshmark Client ServiceCustomer response
09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
09/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order on poshmark on 8/30/2024 (purse, slides and another item) I still have not received my item from the sellerBusiness response
09/23/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client ServiceCustomer response
09/26/2024
Complaint: 22289712
I am rejecting this response because I havent provided the items or the refund for items I ordered.
Sincerely,
**** *****Business response
09/27/2024
In order for Poshmark to look into the order, the user will need to contact ********************** support as soon as possible for further assistance. The user can email our team at ********************************************************.
Regards, Poshmark Client ServiceInitial Complaint
09/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Poshmark is selling fake designer itemsBusiness response
09/20/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client ServiceInitial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dont understand how they can make you pay for something you are selling. They were very insistent about the payment and have now refused to refund the money.Business response
09/19/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/15/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.
Regards, Poshmark Client ServiceCustomer response
09/20/2024
Complaint: 22283528
I am rejecting this response because:
Sincerely,
*****************************
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Customer Complaints Summary
2,740 total complaints in the last 3 years.
970 complaints closed in the last 12 months.