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Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    Customer Complaints Summary

    • 2,774 total complaints in the last 3 years.
    • 1,022 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use this site to sell merchandise, a customer sent me a offer for a purse, I accepted and shipped, customer is stating it got sent to a old address, when submitting a offer, your name, address, and card info pops up before you hit submit & customer hit submit and offers are binding, Poshmark provides me with shipping label with customer ******** ship, once item is received customer has 3 days to accept, this customer asked to cancel after item was shipped, she also stated after item shows delivered it wasn't her address, she opened a case, it has been in review since 7/16, haven't heard from Poshmark since 7/20 after 5 attempts for them to release my funds. I followed the guidelines only shipped with label Poshmark provided with all info preloaded, item sold for $250, Poshmark takes 20% , so all I want is my item or my money, it is not my fault that this customer didn't check her information before submitting offer which Poshmark does give you that offer, Poshmark is not responding I

      Business Response

      Date: 08/08/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/08/2024. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

      Customer Answer

      Date: 08/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Poshmark has released my funds about a hour ago, so I'll let the case automatically close. Thanks again

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account username: ************ I have no sold or purchased anything yet Im unable to list in my closet and was told to email support. Support is unresponsive. Please fix my account so I can sell.

      Business Response

      Date: 08/06/2024

      Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support under the correct account as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.


      Regards, Poshmark Client Service


      Customer Answer

      Date: 08/07/2024

       
      Complaint: 22076205

      I am rejecting this response because: I provided my Poshmark username: Ryanweber695 and already contacted email support. They replied twice and then never again. Please reinstate my account so I can list and buy. I attached my email conversation with support below. 

      Sincerely,

      *********************

      Business Response

      Date: 08/09/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/08/2024. 
      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up one morning to see notifications that I purchased a Chanel bag on a Poshmark live auction. I had no idea what was going on. I thought perhaps my account was hacked. I saw the money was taken out of my Venmo account linked to my credit card in the amount of $4616. I immediately contacted Poshmark to cancel (but 5 hours had passed and it could only be done up to 3. But that was the middle of the night for me. I contacted the seller. No response. I emailed Poshmark telling them that I did not make this purchase. They claimed it came from my IP address. I got one email saying it was a binding purchase and final sale. I repeatedly emailed them trying to get some answers. The item went to their headquarters for "authentication "and then shipped to me with no other response from them via "conversations and email". Upon some investigation, it has come to my attention, that if you hit a notification of a live auction on your phone, you jump in a live auction. There is a bid button at the lower right hand corner. So if one were to swipe up to close the app, you could accidentally hit the bid button. There is no double click, slide feature, or confirmation page. Literally an accidental hit of the button binds me into a $4616 purchase that to this day I have no idea how it happened. I received the unwanted bag, it was not in very good condition. It also did not look real as the stitching was uneven (rare for a Chanel bag) I requested a return. They did the. Email that they reviewed my case. It's closed. Nothing I can do, they seem the bag to be authentic and final sale. They get their $1000 commission on a $4600 and change bag and I'm out of luck. There is no dialogue. Just emails saying their decision. How is it legal to have a purchase this large with just an accidental click?? Final sale and binding when I have never purchased from them before??? No customer service to help get this resolved?? This is a large sum of money.

      Business Response

      Date: 08/06/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/01/2024. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically I was trying to sell stuff on poshmark and somehow they completely wiped out my my whole account and I have no money now in my bank account in my checking or saving.

      Business Response

      Date: 08/06/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has since deleted their account on 07/31/2024.
      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:07/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poshmark have worst customer service and when thier a problems with the order they do not Address it, especially when you file a dispute with them and I have orders That were never delivered to me and ******** told me that they wouldn't refund me my money And they don't want to take responsibility

      Business Response

      Date: 08/06/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/01/2024. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service

      Customer Answer

      Date: 08/06/2024

       
      Complaint: 22064405

      I am rejecting this response because:

      Sincerely,

      *********************

      Customer Answer

      Date: 08/07/2024

      I did try to contact poshmark And they refuse so give me a refund for the items that I did not receive and  poshmark is trying to steal my money 

      Business Response

      Date: 08/14/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 


      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to sell an item (airpods) on Poshmark. However, they are trying to say I have to add a apple card of ******* just to be able to sale my product. I'm sorry I don't have that to spare and I just want this issue resolved because it has been on big headache. The company took from the buyer and is refusing to give the refund back and keeps telling me to add an apple gift card. Not another method of payment but a gift card. I told them I have had enough and would be contacting you all.

      Business Response

      Date: 08/04/2024

      Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with this issue. Account registration and listing is always free on Poshmark. Poshmark will not ask for or require an **************** prepaid card in order to activate a listing. The communication that the user received did not come from ********************** and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction. 

      We advise that users exercise extra caution when receiving communication that is asking for personal information. Poshmark will never contact users to request personal account information. Please note that all official Poshmark communication will end in a @poshmark.com email domain. Any further questions or concerns can be emailed to ********************************.


      Regards, Poshmark Client Service

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The date of the transaction was July 10 2024 2. The amount paid was $25.00 for the shoes, $34.47 with tax and shipping 3. The shoes were originally advertised as a size 13. When I received the shoes, they were marked as a womans 15, and mens 13 and the tag inside the shoes was labeled as 17m.4. The shoes were originally advertised as a size 13, when I went back to check the posting, someone had changed the description of the shoes to include the mens and womans sizes. They labeled the shoes exactly how I explained them in my request for my money back.5. I am including pictures of the original post as well as the post where they changed the information to include information that was not there in the original post. I will also post pictures of the sizes t hat were listed on the shoes.

      Business Response

      Date: 08/04/2024

      Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *************************************************;

      Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:07/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for return and refund or a partial refund since item was advertised as new, and label even showed two items with different fabrics. It was an overblouse with matching camisole. I asked seller where ******** was and filed complaint. Poshmark ignored my photos and explanation and refused return or even a partial refund. I pointed out that other sellers showed the camisole and overblouse proving it consisted of two pieces when new. They didnt respond to my proof as said item was as described.

      Business Response

      Date: 08/01/2024

      Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***d381ace9ec59350ecf793, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments. 

      Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************. 


      Regards, Poshmark Client Service

      Customer Answer

      Date: 08/02/2024

       
      Complaint: 22055706

      I am rejecting this response because: I sent photos clearly showing item consisted of two parts an overblouse and a matching camisole in the same color.  The fabric tag sewn on the overblouse also listed both pieces and their different fabric contents.  The seller described the items offered for sale as new and di not state that the camisole is missing.  I also sent photos of other Poshmark sellers selling the identical item, new with tags, that clearly showed the overblouse and camisole.

      Poshmark denies the photographic proof AND the original new description by Soft Surroundings that this was overblouse and camisole sold as one product.  Horrible customer service and they did not refute my proof that seller misrepresented the item.  Beware doing business with them they do not stand by their guarantee!

      Sincerely,

      **************

      Business Response

      Date: 08/06/2024

      Upon further investigation, our Poshmark Support team has provided the user with details in regards to their order. This case has come to a conclusion. 

      Regards, Poshmark Client Service

    • Initial Complaint

      Date:07/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred earnings/redemption of $20.00 on 7/26/24 at 2:11 EST. I transferred the entire amount to VENMO, which is available on Poshmark. My redemption balance disappeared, but the funds never went to *****. I have been sending emails to Poshmark with screenshots of this transfer for over 24 hours, and have not heard anything from Poshmark about my missing earnings. Poshmark does not have phone/chat/live agents available. The phone number for poshmark is a recorded message and the voicemail box is full.I am owed $20 of earnings back to my redemption balance from Poshmark. They are not doing this.

      Business Response

      Date: 08/01/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/29/2024. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 


      Regards, Poshmark Client Service

    • Initial Complaint

      Date:07/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone hacked into my account and is using it. I can no longer controk it because the two-step verification email goes to the hacker's account. I have repeatedly asked customer support to help me remove the hacker from my account or delete my account. No response.

      Business Response

      Date: 08/01/2024

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/27/2024. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 


      Regards, Poshmark Client Service

    Poshmark.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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