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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Electronic Arts, Inc. has 18 locations, listed below.

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    Customer Complaints Summary

    • 4,148 total complaints in the last 3 years.
    • 1,633 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to a bug in the APEX game on April 3rd, the game data was backtracked. However, during this process, my game account was banned. I had doubts about this ban and submitted it to the EA team. However, the EA team did not provide any explanation for my account ban and directly refused to apply for lifting it. In this regard, I believe that the EA team has harmed my rights as a consumer. I request BBB to propose to the EA team to lift the ban or provide the reasons for the ban.

      Business Response

      Date: 04/19/2024

      Thank you for raising your concerns with us. 

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my APEX account was hacked in April 2024. When I retrieved my account, it was *********************** banned. I am well aware that my account was banned due to cheating after being hacked. I maintain a passion for Apex and have invested approximately $1600 in this game. After multiple appeals to EA customer service, they believed that I was a cheater rather than a victim and refused my request to lift the ban. I am saddened and also very disgusted by the behavior of hackers. I hope to help me obtain a fair judgment through you

      Business Response

      Date: 04/22/2024

      Thank you for bringing this to our attention.

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. 

      If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Kind regards,

      Electronic Arts
      - EA Help

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB management team:I am a player registered with EA and my account has been banned. I realized this was probably due to my account being hacked and I appealed to EA several times but unfortunately they were all denied. I'm convinced that EA didn't review my situation carefully and was just perfunctory. Therefore, I am looking for your help through the BBB to resolve this issue.Here are the details of my account and *************************** Account ID:coffol2 Registration email: ***************** My gaming history: I am a dedicated player who has been playing Apex Legends and I have never violated the rules of the game or used any cheats. I have played for over 1500 hours and I have topped up over $3000 on this account.Ban Circumstances: I was suddenly banned while playing a game, even though I was not involved in any violations and did not receive any warnings. I believe this was a case of mistaken ban, possibly related to my account being hacked.Evidence of compromise: I noticed recent suspicious activity on my account, including changes to login locations and unauthorized gaming activity.EA appeal record: I have submitted 3 appeal requests to EA, describing my problem in detail and requesting to be unblocked, but unfortunately each appeal was rejected. I'm convinced that EA didn't review my situation carefully and was just perfunctory.I fully understand that game companies attach great importance to protecting account security and game fairness, but I firmly believe that my account being stolen was not my personal misconduct. I request BBB to investigate this matter and help me restore my account rights.I am willing to cooperate with any additional information or evidence to prove my innocence and the security of my account. I look forward to hearing from you and sincerely thank you for your interest and support in this matter.Sincerely,*****************************

      Business Response

      Date: 04/22/2024

      Thank you for raising your concerns with us. 

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Team:I am a loyal Apex Legends player and I am very confused and frustrated that my Apex account was banned for no reason. Last night, I unblocked my account and then discovered that I couldn't matchmatch properly. I couldn't match up with other players in three-player, duos, ranked, control mode, or even the April Fools' Day event. Only a very small number of people can be seen queuing for each match, and there is no way to enter the game.I reached out to your game company's customer service ******************** for help, but as of now, I have not received an effective solution. This situation is very disturbing to me and I can no longer enjoy the game or interact with other players.Throughout my time playing Apex Legends, I have always strictly adhered to all rules and terms of the game. I have never participated in any illegal activities, nor have I used any cheating software. I attach great importance to the normal operation of the game and the harmonious atmosphere of the community, so I am very shocked and troubled that my account was banned.I request that you help me resolve this issue as soon as possible and review my situation. I need your support and assistance to help me regain control of my account and resolve the game unmatchability issue. I would be willing to provide any additional information or further communication with you to resolve this issue.My id: ********** My email: ******************************* Thanks again for your time and patience.Sincerely,***************************

      Business Response

      Date: 04/22/2024

      Thank you for raising your concerns with us. 

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      243/10000 ??????I went to a nearby internet cafe to play APEX on April 24, 2022. On April 25, 2022, the EA official imposed an innocent ban on my account. I did not engage in any violations of game rules during the game, nor did I use any third-party cheating software that violated the rules. In the subsequent process, I appealed and applied for the official return of my game account. I made three appeals, and each time the customer service was perfunctory and their attitude was bad, automatically ending my conversation in an attempt to evade my demands. They can check my game trajectory and behavior, but whether the team conducted a serious search of my account, I expressed my concern. Doubt, I request the team to lift my ban, return my account, and return my innocence

      Business Response

      Date: 04/22/2024

      Thank you for raising your concerns with us. 

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB customer service, hello, I *********************** question about the ban of my EA account.My ********************** account was banned a few years ago. But I never forgot my EA account because I didnt have my own bank card at that time. I found out about the service on the Internet that someone could help me recharge the game, so I found someone else to help me recharge the game. But the last time I was cheated. He used a credit card to recharge and made a refund, which resulted in my account being banned. I have appealed to EA, but they were all rejected. What I want to say is that I have played with my EA account for so long and recharged it so many times. I will never intentionally refund it. I was just deceived. I will not say it for so long just to recharge it again. When it's time to issue a refund, I request EA to re-review my account and give ********************* chance. Thank you for your patience.

      Business Response

      Date: 04/22/2024

      Thank you for raising your concerns with us. 

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Thank you,  
      Electronic Arts 
      EA Help 

      Customer Answer

      Date: 04/23/2024

      ?????:

      ????????????????????ID ********,????????????

      ??,

      ?????

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Team:I am a loyal Apex Legends player and I am very disappointed and troubled that my game account has been banned. I believe this ban is due to a hacker intrusion and not any personal violation on my part, so I ask that you reconsider unblocking my account.Recently, I noticed unusual activity on my Apex account, including login locations and times that were inconsistent with my normal gaming habits. After further investigation, I confirmed that my account had been compromised by an unauthorized hacker and had been stolen. I am deeply troubled by this situation because I have always prided myself on maintaining ******* and order in the gaming community.I assure you that I have never been involved in any violations and have never violated any Apex Legends terms of use or regulations. My account was banned purely due to a hack and no fault of mine. I request that you re-examine my situation and unblock my account.I would be happy to provide any additional information or further communication with you to resolve this issue. I hope to be able to regain access to the game soon and continue to enjoy Apex Legends.My id: Kiliedward My email: ************************ Thanks again for your time and patience.Sincerely,***********************

      Business Response

      Date: 04/22/2024

      Thank you for raising your concerns with us. 

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

      Thank you,  
      Electronic Arts 
      EA Help 

      Customer Answer

      Date: 04/24/2024

       
      Complaint: 21549037

      I am rejecting this response because:I am rejecting this response because: Despite providing EA with evidence that my computer, email, and Steam account had a history of unusual activity/hacks, they were unable to remotely resolve the issue in a manner that took into account the personal information compromise that resulted in my account being banned. Very dissatisfied with EA's response. They have since closed the case and refused to provide any details of their internal procedures that led to this conclusion (I'm assuming it was geo-location when I already stated my computer was compromised). EA has permanently lost my business. I can only imagine how many people have been treated the same way and are taking their money elsewhere. I strongly urge EA to reflect on how they handle these bans and censorship as these issues are not black and white.

      Sincerely,

      ****************

      Business Response

      Date: 04/25/2024

      Thank you for raising your concerns with us. 

      Upon review, we request the customer contact us at *************************** and well be happy to assist. Preferably as soon as possible and we look forward to their contact.  

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After I bought one of EA's 3D shooters, I was blocked from playing it. I complained to the company about this and was rejected, and the company replied that I was suspected of running malicious plugins in the background to destroy the game balance. I didn't turn on malicious plugins or software in the background while running the company's 3D games. The two appeals were unsuccessful, so now I want to complain to EA on this platform, please lift the ban on my game, thank you!

      Business Response

      Date: 04/19/2024

      Thank you for raising your concerns with us. 

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Team:I am a loyal Apex Legends player and I am very disappointed and troubled that my game account has been banned. I believe this ban is due to a hacker intrusion and not any personal violation on my part, so I ask that you reconsider unblocking my account.Recently, I noticed unusual activity on my Apex account, including login locations and times that were inconsistent with my normal gaming habits. After further investigation, I confirmed that my account had been compromised by an unauthorized hacker and had been stolen. I am deeply troubled by this situation because I have always prided myself on maintaining ******* and order in the gaming community.I assure you that I have never been involved in any violations and have never violated any Apex Legends terms of use or regulations. My account was banned purely due to a hack and no fault of mine. I request that you re-examine my situation and unblock my account.I would be happy to provide any additional information or further communication with you to resolve this issue. I hope to be able to regain access to the game soon and continue to enjoy Apex Legends.My id: **************** My email: ***************** Thanks again for your time and patience.Sincerely,*******************************

      Business Response

      Date: 04/22/2024

      Thank you for raising your concerns with us. 

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to unlock my old game account that is linked under my school email. I do not have access to this email anymore since I graduated. I tried to contact support, but they want me to provide information that I do not have access too anymore. I was enrolled in school from the years of 2016-2020 so my account would have been created during those years. I only had the **** 4 game on my account, and i had several game and expansion packs. The email with my account is ********************* My date of birth is 6/22/1998 and my zip code on file would have been ***** or *****. I do not have the card information or any dates of purchase as it has been so long. I know last year I was able to access my account on my windows computer, but it has logged me out. The date my account was last accessed was 2/19/23 according to my computer. I have spent an outrageous amount of money on my game and support has been no help. PLEASE help me unlock my account. The phone number associated would have been **********. Thank you.

      Business Response

      Date: 04/19/2024

      The customer has been in touch with our support and the issue has been properly addressed.
      We welcome them to reach us again at help.ea.com should any other issues arise.

      Thank you, 
      Electronic Arts
      EA Help

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

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