Business ProfileforTax Tiger

I'm writing to file a formal grievance against Tax Tiger due to attorney *************************** mishandling of my tax issues. I went into an agreement of resolution on 6/16/22. Despite the advertising on their website regarding research, protection from the **** and resolution of tax issues my experience has been disastrous. First and foremost, the attorney assigned to my case, ***********************, demonstrated incompetence in handling my tax matters. Not only did she fail to effectively communicate with me, but her performance was further hindered by personal circumstances, including the loss of a parent, which seemingly affected her ability to operate competently. ******** incompetence, led to no resolution despite me paying $7000 to the company. I was more effective in gathering information than ******, who exhibited an abrasive demeanor and poor communication. Upon requesting an itemized bill and partial refund, I was told it would take two weeks to furnish the document. After waiting five weeks, I was provided with an inflated figure of 49 billable hours, with a balance due of an additional *********, and with no resolution achieved. Tax Tiger's billing practices are questionable, and their claims of *** contacts are baseless. I have had more success communicating with the *** directly, which is why I decided to end business with ********************* on 3/13/24 after waiting over 20 months for resolution. Tax Tiger engages in predatory practices, exploiting clients' hard-earned money without fulfilling promises. In light of the aforementioned grievances, I formally request a partial refund and accurate billable hours. It's crucial for Tax Tiger to rectify these issues promptly and ethically.