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Business Profile

Debt Consolidation Services

Accredited Debt Relief

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Accredited Debt Relief's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never got their help and wont stop calling me after I turned down the offer they stopped and then started calling me again and has been going on for over two weeks now why wont they stop harassing me!

      Business Response

      Date: 02/15/2024

      Ms.  ************,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for information providing my phone number and have received 2 phone calls and a text message in less than 5 minutes. After reading reviews on here Ive decided not to use this service. Please add me to your Do Not Call list.

      Business Response

      Date: 02/15/2024

      ****************,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:02/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company calls you repeatedly after advising you are not interested in signing up. Then they get upset and hang up on you! EXTREMELY unprofessional. Specifically, their representative *******, calling from telephone number ************. The telephone number caller ID shows as ***** Services" which is also inaccurate.

      Business Response

      Date: 02/19/2024

      ****************,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

      Customer Answer

      Date: 02/19/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:01/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to call me, spoofing their number, and despite saying its a recorded line and Ive clearly repeated for them to stop calling me they continue to call and email daily. As they spoof their number, Im unable to block them.

      Business Response

      Date: 01/11/2024

      Mr.  *********,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:01/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After many months of incessant calls and stating I'm not interested, I have requested for my data and account to be deleted on the phone and via email several times. On the phone, they hang up. Over email, they don't respond. Last week I got ANOTHER phone call and an email and said if I don't have confirmation of data deletion in 24 hours I'd file a complaint. I want this done immediately.

      Business Response

      Date: 01/11/2024

      Ms.  Tengcp,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

      Customer Answer

      Date: 01/12/2024

      This message still does not confirm that my data has been deleted. Delete my data immediately.

      Business Response

      Date: 03/24/2024

      Ms. ******,

      We can confirm that your data has been deleted.  Please let us know if we can be of additional assistance.

      Sincerely,

      Accredited Debt Relief

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested debt relief information online and accredited debt relief began calling me in less than 1 minute. They have called me a minimum of 4 times a day since. The last call came from a local number and did not say spam so I answered. I kindly told the women I was no longer interested in services. She continued to keep repeating her speech. I asked to be removed from there call list 5 times while on the phone and she said "I am so sorry but" and kept trying to ask me more questions and continue her speech. I ended up having to hang up on her without confirmation that I would be removed from their call list. I have never had a company that is supposed to be for debt help be so pushy and rude when I am asking them to stop calling me. This was beyond ridiculous.

      Business Response

      Date: 12/27/2023

      ******************



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

      Customer Answer

      Date: 01/05/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    • Initial Complaint

      Date:12/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Accredited Debt relief. Was advised by ******** that their fees were simple interest and based on the time it took me to complete the program at a 6. something % and that I could pay off early to cut the fees. I called back today to sign up with the program and to ask a few questions. ******* blind transfered me to a whole nother company. I called back and asked to speak with her supervisor. I was connected to ****. He was very knowledgeable and I was ready to join the program. I asked about paying double payments to decrease the 6. something percent. He advised that they had a set fee of 25%. When I asked ******** what the fee was she advised no fee a 6. something % that I could eliminate by paying early. I asked **** if he could review the call and honor what I was advised. **** advised if I had $30k or over he could lower the fee but since I only had 10k he could not. This is very disingenuous.

      Business Response

      Date: 12/28/2023

      ****************,


      Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.


      We took the time to review your enrollment interactions.  We regret if there was any miscommunication regarding the program fee.  On your initial interaction, the agent explained that our fee averages out to a savings of 6.25% annually.  Additionally, your ability to save money on fees was in reference to fees from creditors accruing on your enrolled accounts and that there is no prepayment penalty.


      As your initial interaction did not reach the point of enrollment, that agent did not yet have the opportunity to review the program fee in detail to ensure your understanding.  


      We are hopeful this has provided clarity to your concerns.  The initial fee presented to you is equivalent to the flat 25% rate.  Should you have any questions or concerns, please do not hesitate to contact us.


      Sincerely,
      Accredited Debt Relief 

      Customer Answer

      Date: 12/28/2023

      Thr agent advised that their was not a fee. Only the 6.25% interest which if paid off early would go away. That is not true as it is a flat fee. The agent also advised that she did not know if credit card accounts would be closed or not which is not true. The accounts would all be closed as advised when I spoke with her supervisor due to her unprofessional actions. The presentation that was given and the actual truth of the matter are not the same. I am super thankful I did not do business with this company.  

      Business Response

      Date: 01/24/2024

      ****************, 

       

      Thank you for the continued opportunity to address your concerns.  We regret that you remain unsatisfied.  Rest assured that you were provided accurate figures in your initial interaction, they were simply presented from the perspective of an annual basis rather than throughout the lifetime of the program.  We apologize for any confusion on that matter.

      Your feedback is a valuable tool that we appreciate as we continuously work to improve the customer experience.  Should you have any further concerns, please do not hesitate to contact us.

       

      Sincerely,

      Accredited Debt Relief

      Customer Answer

      Date: 01/24/2024

      Again I disagree with the business position. I would like my complaint to remain on file so other consumers can be aware of their business practices. Their approach is very misleading. The information I got from the agent was very misleading. The supervisor knew the correct answers. He also knew I was given misinformation or misleading information. 

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at consolidating some credit card debt and made the bad decision of giving my phone number while seeing what kind of services this company performs. As soon as I found out more information, I knew that this was not for me and asked the representative who called me to take me off their phone list or give me contact information for whomever was in charge of giving out this phone list. The reps are reading off of prompts because the company is aware of how many people are saying take me off your list. This is harassment. Using area codes from towns I live lived in to trick me into answering. Its shameful. When I state clearly to take me off the phone list, there should be no more debate. This should be illegal. I can imagine how many people theyve taken advantage off with these tactics.

      Business Response

      Date: 12/20/2023

      ******************,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

      Customer Answer

      Date: 12/20/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:12/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are calling me from different numbers several times a day and texting as well. I do not know who they are, have never done any business with them or anyone like them. I think they have my number because of the previous person that had this number. I want them to leave me alone and stop calling.

      Business Response

      Date: 12/20/2023

      Ms. ************************** you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Looked at potentially using their services and was immediately contacted once the browser was closed, that already seemed to be a red flag but I haven't dealt with these companies before so chalked it up to probably standard practices to get new clients. Couldn't talk at the time of the first call so scheduled a call for 4pm, received the call at 4pm on the dot, not necessarily a bad thing. After talking to ***** for an hour it seemed as though this was a god send, I could consolidate all my debt for hardly anything. Gave all my personal information but didn't formally sign into the program. After reading the complaints and reviews here on the BBB I have decided not to proceed and have sent them an email asking to be put on on the do not contact list. Seems they harass and call relentlessly and I do not want any part of it, they have already been predatory.

      Business Response

      Date: 12/21/2023

      ****************,



      Thank you for the continued opportunity to address your concerns.  We apologize for any inconvenience or frustration you have experienced.


      We have confirmed that your information is on our Do Not Contact list.  We appreciate your feedback as it is a valuable tool to improve our customer interactions. We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.



      Sincerely,
      Accredited Debt Relief

    Accredited Debt Relief is BBB Accredited.

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