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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filled out an online form for more information from Accredited Debt Relief several months ago. In the time since then I've told them I do not want their services but they have called non stop, several times per day, for months. Well over a hundred calls. From different phone numbers every time. A legit company would not do this and certainly wouldn't spoof a new phone number with each call.
Business response
10/24/2023
************************,
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
08/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have asked multiple times to be removed from the call list and they have not removed me.Business response
10/24/2023
**********,
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefCustomer response
10/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Scam! I looked up a debt management company that is located in ********** and came across, Consumer ***************** Services in ** but when I called them, Accredited Debt Relief picked up and started to email me as soon as I gave my email. She said she has to qualify me for the program. I told her that nonprofit counselors provide free evaluation first and not try to qualify me for any additional programs. Did not want to answer my questions instead she was just interested in getting my personal information. When I did not provide it she got upset and hung up. This place is a scam, and they are not a nonprofit to help people out of debt. I don't even know why they exist.Business response
10/24/2023
Ms.**********,
Thank you for the opportunity to address your concerns. In an effort to review your concerns, we used the contact information provided to search for interactions. Using the information provided, we were unable to locate any. Should you still have concerns, please provide us with your full name or additional contact information.
We look forward to being of assistance to you.
Sincerely,
Accredited Debt ReliefInitial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested information about debt consolidation from Accredited Debt. I talked to a representative and decided not to proceed. Since then, they have been calling me several times a day and have been doing this for weeks now. I have answered several times and asked to be placed on the do not call list for this company and have asked them to STOP Calling me. Since then it has not stopped. Instead- each time I tell them Im not interested the lady badgers me and continues to ask why Im not interested. Its absurd. times and told them to take me off whatever list they have and STOP calling me. Not only that but it seems they have given my contact information to other companies who also continue to call me with debt relief offers. This is a violation. I never gave permission for this. Im also asking that they stop sharing my information.Business response
10/24/2023
**************,
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information has been placed on our Do Not Contact list. We have additionally added your information to opt out of any sharing. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
07/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I wrote a detailed account of my interaction with Accredited Debt Relief. All of the details didn't fit in this box so it is attached below. I have been working with them since February. Even though my 'contract' with them was cancelled and put on hold until I took out another credit card for them to consolidate, they began withdrawing from my account. The communication is terrible. They state that they are negotiating with my largest creditor (US Bank), but US Bank says that they are not in negotiations with them. I feel that they are lying to me. I need to escalate this perhaps to a manager who can provide honest and detailed communication as to the status of my account and an ETA of when it will be settled. Thank you so much.Business response
10/24/2023
************,
Thank you for the opportunity to address your concerns. We apologize for the frustration and inconvenience you have experienced.
Our records indicate that you spoke with an Account Manager regarding this matter on July 7, 2023. All indications are that the agent addressed your concerns. At this time you elected to request to terminate from the program.
We are always happy to assist if you have additional questions or concerns.
Sincerely,
Accredited Debt ReliefInitial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I inquired about Accredited Debt Relief a few months ago via Experian. Almost immediately the phone calls started, three or four times a day. I decided rather quickly that I didn't want to do business with Accredited and have made 5 or 6 attempts to have my name removed from their call list. Each time I'm told they will put my name on the do not call list but I'm still receiving calls. Not to mention the reps are very rude and aggressive about it.Business response
10/24/2023
********************,
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
06/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My number was input into their system, and no matter how many times i ask them to stop calling, no mattee how many of their numbers i block and they circumvent by calling with a different number, they refuse to stop calling several times a day. This sets a red flag that they are predatory.Business response
10/24/2023
****************,
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received calls from them for months and I have continuously told them that I'm no longer interested. I've blocked countless numbers rom them. I've spoken with ******, specifically, on multiple occasions. He's very pushy and dismissive.Business response
10/24/2023
****************,
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
06/11/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Company will not stop calling. Calls every twenty minutes from different numbers and wont take no for an answer, or remove us from call list. I want them to stop calling.Business response
10/24/2023
******************
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information has been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt ReliefInitial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I get repeated calls from Accredited. I have gotten at least 4 in the last hour all from different numbers so I cannot block it.Business response
10/24/2023
**************,
Thank you for the opportunity to address your concerns. We apologize for any inconvenience or frustration you have experienced.
We have ensured your contact information as provided been placed on our Do Not Contact list. We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
Accredited Debt Relief
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Get a QuoteCustomer Complaints Summary
77 total complaints in the last 3 years.
68 complaints closed in the last 12 months.