Complaints

This profile includes complaints for Marble Law's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marble Law

  12555 High Bluff Dr Ste 200 San Diego, CA 92130-2056

  
• 

  Marble Law

  2500 Wilcrest Dr Ste 300 Houston, TX 77042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned a lawyer *****************, In many conversations I told him I wasn't working any longer and wasn't able to make the child support payments, they began accumulating because the court date took six months. I expressed multiple times asking what do I need to do he said don't worry about the payments they will go away. When court came I was told that I had been relieved of paying but I had to pay the arrearage of $1,060. Mr ********** didn't ask any questions or request to ask for anything I wanted. I asked what happen to not worrying about the payment his response was well the $1,060 is only a little money compared to not having to pay child support now. Nothing in my cased was worked out. On top of this I have to pay the $4,000 to Marble. A few days later I emailed the managing attorney *************************** who was very rude in her emails I asked multiple times for a phone call so we could discuss the issues and she refused a phone, but the company is willing to call when your trying to get a client or take my money. She judged me without even knowing the situation. I'm still waiting on a call. I didn't want a full refund I asked to look into my case and either a partial refund or a percent of my money back.

  

  Business Response

  Date: 03/26/2024

  Your feedback is very important to us and critical to our companys goal to provide quality and affordable legal care. Upon review, we see the concerns noted have already been escalated to our leadership team. We have completed our investigation and found no missteps by your legal team. Our team was also able to confirm that the contracted services were completed. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** based in ***, GA and the Marble attorneys have completely misrepresented themselves and billed me a ridiculous price for NO services. Within 24 business hours I ended my request for services and instead of billing a nominal fee, that company is charging me THOUSANDS OF DOLLARS! And refuse to refund/reduce/eliminate that as there was NO services provided.

  

  Business Response

  Date: 03/28/2024

  In accordance with our refund policy, we've determined the adjustment we made to your legal fees was accurate. Our refund policy is calculated based on both work completed and benefits provided via Marble services. As a result, refunds are typically limited to partial amounts to reflect the work initiated immediately. You should have received an email confirmation from **************** explaining any adjustment made and/or balance due. Additionally, your legal team has addressed your concerns noted and copies of the work completed has been sent to you via email. We truly wish you the best on the remainder of your legal journey. 
  
  

• Initial Complaint

  Date:03/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marble gives you the run around and says someone will get back to you and they dont. The lawyers never call or do the paper work. Then they say they need more money. They even tried to redo the contract to fit marbles needs. They also responded with my lawyer wrote a response and that was worth *****. I have done all the paper work by myself because my lawyer doesnt respond. I have a motion to compel when it says in my contract she is to do the paperwork. They offered me a credit. No, no credit. My lawyer did not do her job, you have not done your job. You did not follow the contract, I did. Money back all of it so I can get a competent lawyer.

  

  Business Response

  Date: 03/26/2024

  Thank you for bringing this to our attention, your feedback is very important to us. We will be reviewing your case file and communication logs with your legal team to see how we can assist you and provide a proper resolution. Our client quality specialist will reach out to address your concerns.
  
  

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on January 1, 2024 and paid $2500 on January 2, 2024. The lawyer spoke to me for 10 minutes on January 2, 2024 explaining the process and ensuring it would be done by the middle of March. That was the only time we spoke. After that, I reached out to ask about updates, but didn't receive a response. An original petition was not sent to me or filed with the court. I cancelled and requested a refund the second week of March. They cancelled and only refunded $625. They are refusing to refund the full amount even though no work was done for my case.

  

  Business Response

  Date: 03/25/2024

  We are sorry to hear about your experience. Marble strives to be an affordable legal provider that provides quality care to our clients. We will have our leadership team look into your concerns. Our client quality specialist will reach out to you with our findings and a proper solution.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired marble *** to provide me with a lawyer to assist with parenting time and child support. The lawyer I was provided was unprofessional and incompetent. He filed the wrong type of motion with the court, and the motion itself was very poorly written per other attorneys. He told me that he knew what to do and how to help me, but once we were in court he shrugged his shoulders and told the judge that he didn't know what to do. After that hearing he again assured me that he knew what to do and that there was another motion he was going to file. He never filed it, he instead ignored any attempts of mine to communicate with him. He was supposed to file an appeal, which he never did. His inaction has now cost me thousands of dollars in increased child support, and I have lost time with my children.I filed a complaint with marble law, and they agreed that the service I received was inadequate and offered me a discount, however are still asking me to pay $1,400 for the horrible service. I went to them for help, and was completely screwed over by the lawyer they provided. I don't believe I owe them any more money as I have already given them $600.He finally responded to an email in which I fired him.

  

  Business Response

  Date: 03/20/2024

  Upon review, we see the concerns noted have already been escalated to our leadership team. We addressed these concerns back in 2023 and an adjustment has already been made to your legal fees. 

• Initial Complaint

  Date:03/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract with Marble for $2,100 in Nov 2023 to complete divorce paperwork. I was told *** 2024, the lawyer was finishing up the agreement and I should be ready to ************* or two. I called and emailed the lawyer and paralegal with Marble for weeks. I put in a request to cancel services Feb 19th due to no response from the lawyer and no completed work. ****** emails me Feb 23rd saying she just made an appointment to call the soon to be ex wife. Then the lawyer attach someone elses divorce complaint to my account so she can still get paid after I already canceled. The only thing correct on the divorce complaint is my name. The soon to be ex wife name is wrong, date of marriage is wrong and county is wrong. At the bottom it shows its someone elses agreement. Marble refuses to refund me after I showed them there is no completed work. They are still trying to charge me and I have nothing to show for my payments.

  

  Business Response

  Date: 03/12/2024

  Thank you for your patience while our leadership team reviews your case file and communication logs with your legal team to see how we can assist you. We will be reaching out to you with our findings and proper solution for this scenario.
  
  

  Customer Answer

  Date: 03/12/2024

  I have not received a full refund as of today. I have only received emails stating someone from leadership is looking into my case. I am asking for a full refund as no services were completed. 

  

  Business Response

  Date: 03/20/2024

  Thank you for your patience while our leadership team reviewed your case file to address your concerns noted. We have completed our investigation and an adjustment has been made to your legal fees in accordance with our refund policy. You should have received an email confirmation from **************** explaining any adjustment made and/or balance due.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marble offers a 10% discount when services are paid in full. While on the phone with a billing specialist, I paid several thousands in order to secure service for a legal matter. The billing specialist ran my card, however forgot to apply the 10% discount to the final price (which would have brought the final cost down by several hundred dollars). When I asked the specialist (who was still on the phone with me) if the discount was applied, she stated she forgot to apply it. I then asked her if it could be fixed, and if I could be refunded for the overpayment, and she said she would look into it. Several months later, she tells me that once the card is run, there cant be any changes made. Whether or not she actually followed up on her mistake is unknown. I want a refund for the overpayment made due to her negligent mistake. Why I need to pay because someone failed to do their job properly is beyond me. I have attempted to reach out to several marble contact numbers and emails, and I have failed to get a response.

  

  Business Response

  Date: 03/07/2024

   Thank you for bringing this to our attention, your feedback is very important to us. We will be reviewing your case file and communication logs with your legal team to see how we can assist you and provide a proper resolution. Our client quality specialist will reach out to address your concerns.

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Marble Law to amend a child custody stipulation, we discussed what was needed and the price to complete the process which was $2000. I was contacted by one of their attorneys to discuss, after which my situation changed and I didnt require the custody change which I relayed to the attorney. Marble Law relayed they are billing me for $1500 for the phone call, I then asked for an itemized receipt which they failed to provide. They do not return my phone calls and I am unable to find any billing detail on line.

  

  Business Response

  Date: 03/07/2024

  Thank you for bringing this to our attention, your feedback is very important to us. We will be reviewing your case file and communication logs with your legal team to see how we can assist you and provide a proper resolution. Our client quality specialist will reach out to address your concerns.
  
  

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to marble to help me with my legal issues. They charged me 7k and I am still fighting the case because they gave me a lawyer not in my city who did not represent me I had to speak on my own behalf and all he did was push court dates back so he would not have to represent me in person. I have one court date left which is the trail and marble wants to charge me another 7k. Please investigate this company and their predatory practices

  

  Business Response

  Date: 03/11/2024

  Marble Law supports our clients through limited scope representation, which means we support you during your legal journey at a cost per service because we may not engage with you for the entire process. It's a way to hire a lawyer for one specific part of your case. With Marble, you get a fixed price for each part. We take it step by step, so you know exactly what's included and what it cost. We are sorry to hear you do not agree with our process and pricing. We truly wish you the best on the remainder of your legal journey. 

  Customer Answer

  Date: 03/11/2024

  This response is generic they did not provide service as promised they gave me an attorney not In my area and basically said that's a my problem. You guys are crooks and hope you go out of business real soon. Looking into lawsuit 

  

  Business Response

  Date: 03/12/2024

  Again, we are sorry to hear you do not agree with our process and pricing. We truly wish you the best on the remainder of your legal journey. 

  Customer Answer

  Date: 03/13/2024

  You need more lawyers in the ********** area. If people are reading this do not use Marble Law your better off without their help. What people are saying about them are true 

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Marble law to help file proper paperwork and start my divorce proceedings. I paid $1200 down payment and financed $5500. After a month into the contract I noticed their lawyer assigned to me didnt send me any paperwork or complete any filings to get the process rolling. I reached out and asked to close the case as no work had been done. They closed it immediately, kept my $1200 down payment and then emailed me later telling me I owe $3300 for work done. There was no work done on the case. I requested a summary of all work done and the prices and never heard anything back. Today 3 months later I get a text from one of their representatives saying I missed a payment. I believe I have been scammed.

  

  Business Response

  Date: 03/05/2024

  We understand that you have decided to withdraw as a client, and we apologize for any inconvenience this may have caused. We do not provide itemized bills as we charge per service not an hourly rate. We are currently reviewing your case file and will be reaching out to you with our findings and proper solution for this scenario.