Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with marble 9/16 canceled with marble law 10/31. They did nothing for me at all but charged me ******* for 2 incomplete drafts that do not even have the correct names on them. I asked them to correct them I gotten no answer or call back after they said for weeks I will get a call back in 3 business days. The lawyer ***** ******* was only suppose to charge me for what was done he did nothing and I charging me ******* for incomplete drafts I could have went to a real lawyer for this price. But I am being scammed by this company for money I do not have. I am a disabled veteran with no other income and they are trying to take my only money I need help clearing this loan please! I have never been scammed like this before! And they refuse to give me my money back saying they are charging me for work that was done but clearly they did nothing for me and I still have to start the court process by myself with barely any money because they are trying to charge me for a loan i use to get the help of marble now I am stuck with ******* in debt and had no help to get my children back! I am deviated in how this company took my money.. no veteran deserves this treatment or any human in general should get scammed when they are in need of helpthere services are horrible u do not recommend anyone to go to marble law firm for help they will **** you blind! I havent been in my kids lifes for 2 years and marble just extended with this debt! I dont have enough money to go to court and pay for lawyers services I never got to use because they dont care about replying to text messages or emails!! I yes I canceled services with marble because my case was too complexed for them to handle so why would I get charged ******* and they even admitted they couldnt help me with all I asked for.

  

  Business Response

  Date: 11/14/2024

  Dear ******, 

  We appreciate you sharing your concerns. Please be assured that your feedback is incredibly important to us, and we are dedicated to addressing all client issues promptly. As a result, we have escalated your concerns to the relevant team within our organization. Our Client Quality Specialist has been assigned to carefully review and address the details of your case. We will make efforts to get in touch with you in order to gain a better understanding of the challenges you have faced and work towards finding a satisfactory resolution.
  

  -Marble Law
  

  
  

  Customer Answer

  Date: 11/14/2024

  I got my money back! I have nothing further to say. 
  
   
  

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Marble law firm around September 30 2024, about my wanting a divorce. On October 6 I had an interview with someone and then was contacted to collect 4560 dollars on October 8 and the divorce would be handled promptly as it was a short marriage and no children. I paid in full believing this would be handled promptly as agreed. Now I can not get real answers or a copy of the petition to review but Marbles site tells me Im up to date and that they have attempted to serve her. I just get told well we will contact your attorney and it can take 3 to 5 business days to hear anything. Weeks pass now November 9 I get a text from someone that she tried to call a few times, I have no call or message of a call, and that she sent papers for me to review to an email I never gave them or even close to my email address, in fact it shows to be a marble internal email but even that came back as non existent as well. So still no papers no real communication. Nothing and I paid them in good faith ****** on October 8, 2024.

  

  Business Response

  Date: 11/13/2024

  Dear ****, 

  We appreciate you sharing your concerns. Please be assured that your feedback is incredibly important to us, and we are dedicated to addressing all client issues promptly. As a result, we have escalated your concerns to the relevant team within our organization. Our Client Quality Specialist has been assigned to carefully review and address the details of your case. We will make efforts to get in touch with you in order to gain a better understanding of the challenges you have faced and work towards finding a satisfactory resolution.
  

  -Marble Law
  

  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a customer service *** for ********************** legal November 4th. She took my information and arranged for a "legal strategy session" phone call to occur November 5th at 2:00 p.m. for which I received a confirmation text after I was asked to pay $49 for that upcoming call . I paid the $49 for that legal steategy session and I was told to be near the phone at a quiet place at 2:00 p.m. The call did not happen so I'm disputing the $49 charge asking for a refund.

  

  Business Response

  Date: 11/08/2024

  Dear ******, 

  Thanks for bringing this to our attention! We are sorry to hear you did not receive your call with one of our amazing attorneys. Your feedback is crucial to us, and we take it seriously.
  
  After a thorough review of your account, our records indicate that a refund was provided for the concerns noted. We wish you all the best as you continue on your legal journey.
  
  If you have any further questions or need assistance, please do not hesitate to reach out.

   

  Regards, 

  Marble Law Client Quality Team

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Marble Law/ lawyer ******* ********* back in March of last year for a divorce. Since then the qualify of service I have received has been sub par to say the least. It's like pulling teeth to get any email or call from this firm. As time as gone on my case of gotten more turbulent I've reached out with many concerns with very little support from my lawyer. More recently my husband changed the locks on our marital home, i reached out to ******* with my concern regarding this issue and how I needed some kind of resolution. Nothing has came of this and my husband continues to be aggressive towards me and my mother. I have on countless occasions voiced my displeasure with how my case was moving along but once again nothing has been fixed. I'm filling this claim to get a refund of the funds that haven't been used in the sum of $2,340.00. I would like to take my services else where.

  

  Business Response

  Date: 11/04/2024

  Dear ******, 

  We appreciate you sharing your concerns. Please be assured that your feedback is incredibly important to us, and we are dedicated to addressing all client issues promptly. As a result, we have escalated your concerns to the relevant team within our organization. Our Client Quality Specialist has been assigned to carefully review and address the details of your case. We will make efforts to get in touch with you in order to gain a better understanding of the challenges you have faced and work towards finding a satisfactory resolution.

  
  -Marble Law
  

  
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a strategy session with Marble Law concerning my parenting plan. I paid the $49.00 fee up front and they scheduled me for Monday morning. A lawyer called me on Sunday and I missed the call. I waited at 10am on Monday when my appointment was scheduled and no one called. I called Marble Law and no one picked up. I tried to leave a message and the phone line hung up on me. I logged into my account with ******************** and it states that they couldn't get ahold of me. I feel that I am being scammed. I paid for a service that I never received and no one from the company will even pick up the phone.

  

  Business Response

  Date: 10/29/2024

  Dear *******,

  Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We're disappointed to hear that you did not receive your scheduled call with one of our dedicated attorneys.
  Upon reviewing our records, it appears that a specialist reached out to you via phone and text on Monday, and we processed a refund of your consultation fee on October 28th.

  We truly value your trust and would welcome the chance to support you on your legal journey. If theres any way we can assist further, please dont hesitate to let us know.

  -Marble Law

  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As all the other complaints on here and their business reviews this company should not be allowed to continue to rob desperate people. I will also be filing with the Florida Bar. Affirm paid Marble upfront for a service that was sloppy, incorrect spelling, wrong names, too busy, and lies about being served and that cost me everything. If the documents would have been correct from the beginning and not having to keep repeating that the documents and names to be spelled correctly with my legal name then I would have been in a better position. The attorney told me that she was too busy to handle my case and the ** said that she personally re-reviewed all documents and everything was done correct. Well she didn't review to much as the document recorded in county records has the INCORRECT name. I see all their responses back are the same exact response. I want them to contact Affirm and have them remove the amount owed to them and remove me from collections. This has been a nightmare and when i did think about switching attorney's the price per item would have been well over 15k for a divorce which is robbery. Something needs to be done to prevent this company from hurting others.

  

  Business Response

  Date: 10/28/2024

  Dear ********,

  We appreciate you sharing your concerns. Please be assured that your feedback is incredibly important to us, and we are dedicated to addressing all client issues promptly. As a result, we have escalated your concerns to the relevant team within our organization. Our Client Quality Specialist has been assigned to carefully review and address the details of your case. We will make efforts to get in touch with you in order to gain a better understanding of the challenges you have faced and work towards finding a satisfactory resolution.

  -Marble Law

  Customer Answer

  Date: 10/29/2024

  Hello

  You have already had this escalated and I was advised by one of your managing partner's (******* ******, Esq. Managing Attorney, *******) that she reviewed all the documents and everything put me in a great spot which I am assuming she didn't fully read the documents or care enough as the document clearing states an incorrect petitioner's name on the document filed with the clerk of court; so please do something that is effective and works instead of stating the same thing over and over again. 

  Sincerely,

  ******** ********

  

  Business Response

  Date: 11/07/2024

  Dear ********,

  Thank you for bringing your concerns to our attention. After reviewing your case and the limited scope representation agreement, we have confirmed that the contracted services were completed in accordance with the terms outlined in the agreement.

  We understand your dissatisfaction and have thoroughly reviewed your case file and communication logs. Based on our investigation, we are unable to make an adjustment as the work completed by your legal team aligns with the services specified in the signed agreement.

  We appreciate your understanding of our position on this matter and value your feedback. If you have any further questions or require additional clarification, please do not hesitate to reach out. Thank you for choosing us for your legal needs.

  Regards, 

  Marble Law

  Customer Answer

  Date: 11/08/2024

   it's great to know that a ccompany can s**** up Somebody's life. Prepare documents, incorrectly and lie on record and incorrectly record documents on the court docket with incorrect information and someone else's name.  As a law office you think that's acceptable? I do not. I will be pursuing my complaint with the Florida bar.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid for service for paternity, child visitation and child support on 9/16/2024 around at 8:14 am in the morning. The assign ****** H ***** as my attorney which after our initial phone conversation on 9/15/ 2024 in which he assured me that he will be drafting child visitation/ child support paperwork for Maricopa County courts, he said the timeline would be in two weeks it would be done. During that same phone conversation I had advised Mr ***** that paternity was sign for my son **** ******, and **** ****** during their birth at **********************************. On ********** after sending him an email asking when the paperwork was going to be done in which he replied say it would be done in the morning on 10/13/2024, I canceled all services with Marble Law and ****** H ***** in the email on 10/14/2024. Mr ***** has 21 public records with the State Bar of *******. I paid ******* for services that was not provided. After requesting a refund I was only given ******** dollar and at the end was charged 910 dollars for no service rendered. The even sent and email saying that no service was complete. Im more then understand and believe some money should be paid for a 10min initial phone call 100$-200$ but ****** for no work not even the right forms filled out and given to me so I can file it is disappointing. From reading their **** reviews this company has a lot of similar complaint like the one Im submitting.

  

  Business Response

  Date: 10/23/2024

  Dear ********,

  Thank you for reaching out and expressing your concerns regarding our services. We are sorry to hear that we did not meet your expectations. Your feedback is important to us, and we appreciate you bringing this to our attention.

  After a thorough review of your case file, we have determined that an adjustment is appropriate to reflect the work completed. We have processed this adjustment in accordance with our refund policy, and you will soon receive a confirmation email from our finance team.

  If you have any further questions or need assistance, please dont hesitate to contact us.

  
  -Marble Law
  

  
  

  Customer Answer

  Date: 10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:10/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired marble law around September of 2022 to help with an old child support case. 2 years, 2 lawyers and $10000 later there has been no resolution and the attorney will not return my emails or my phone calls. Marble customer service is very rude and they do not have any information either just keep saying there is no update.

  

  Business Response

  Date: 10/21/2024

  Dear *******, 

  
  We appreciate you sharing your concerns. Please be assured that your feedback is incredibly important to us, and we are dedicated to addressing all client issues promptly. As a result, we have escalated your concerns to the relevant team within our organization. Our Client Quality Specialist has been assigned to carefully review and address the details of your case. We will make efforts to get in touch with you in order to gain a better understanding of the challenges you have faced and work towards finding a satisfactory resolution.

  
  -Marble Law
  

  
  

  Customer Answer

  Date: 11/13/2024

  Marble quality team did reach out to me a week after posting this complaint. They said they would contact my legal team for an update. The same story I have heard over from Marble for 2 years now. I still have not heard from my legal team nor have I heard back from the quality team. 

  

  Business Response

  Date: 12/04/2024

  Dear *******,

  Thank you for your patience as we thoroughly investigated your concerns. We understand how important this matter is to you and appreciate the opportunity to review it carefully.
  After escalating your concerns to our leadership team, it has come to our attention that, due to the lack of disclosure of critical information, we are unable to assist further with this legal matter.
  We sincerely regret any inconvenience this may cause and encourage you to seek additional legal guidance to ensure your needs are fully addressed. If you have any questions or require further clarification, please do not hesitate to reach out to us directly.
  We value your understanding and wish you the best in resolving this matter.

  -Marble Law

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint about the return I am owed for services I discontinued with your organization. On the week of 10/7-10/11 , I paid a deposit of around $2,000 for negotiation services pertaining to a divorce I was considering. However, I ultimately decided not to forward with the divorce, so I phoned your office to terminate the services.Despite my cancelation and many phone calls demanding a refund, I have yet to receive my payment. Every time I phoned your customer support department, I was advised to "call back in a few more days." This has now occurred three times, and I am quite disappointed by the lack of resolution and the delay in processing my refund.I did not sign any contractual agreements with your organization, and because no services were provided, I am entitled to a full refund of the deposit I paid. Your prolonged delay in addressing this issue is not only disrespectful, but also goes against the expectations I had when I chose your company. I regret not learning sooner about the difficulties customers have when requesting refunds from Marble **** as I would have taken my business elsewhere.I request that Marble Co. complete my refund immediately and confirm the return of my payments.

  

  Business Response

  Date: 10/22/2024

  Dear ******,

  
  Thank you for sharing your concerns. We are genuinely sorry to hear about your recent experience and apologize for any inconvenience this may have caused.

  
  Please understand that our refund policy typically allows for partial amounts, reflecting the work initiated promptly by your legal team. Our records indicate that you have been in contact with our Client Quality Specialist, and we are pleased to confirm that a resolution has been reached.

  
  We appreciate your feedback, as it helps us improve our services. We wish you all the best as you continue on your legal journey.

  
  If you have any further questions or need assistance, please do not hesitate to reach out.

   

  -Marble Client Quality Team

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marble scheduled a consultation with a family law attorney for a specific date, two days before my hearing. The attorney never called. I was charged for the call. The next day, after calling Marble, they had an attorney call me. This was one day before my hearing. I had no choice but to hire the attorney at this point. ******** ******* agreed to work on my case, she showed up at the hearing late, then proceeded to tell me that she didn't think she could actually help me. She was flippant about it and tried to scare me into settling. Instead of discussing the next steps for my case, she started a conversation with a clerk, showing her photos of her dog. I had to remind her why she was there in the first place. I asked Marble to reassign me. Instead they disengaged my account. Now, much time has passed and I have a week to hire another attorney. I was calling to be reassigned for two weeks. I will also be filing a complaint with the ********************* as ******** must have gave Marble misinformation to get my account disengaged.

  

  Business Response

  Date: 10/21/2024

  Dear *********,

  Thank you for reaching out and expressing your concerns regarding our services. We are sorry to hear that we did not meet your expectations. Your feedback is important to us, and we appreciate you bringing this to our attention.

  
  After a thorough review of your case file, we have determined that an adjustment is appropriate to reflect the work completed. We are processing this adjustment in accordance with our refund policy, and you will soon receive a confirmation email from our finance team.

  
  If you have any further questions or need assistance, please dont hesitate to contact us.

  
  -Marble Law
  

  
  

  Customer Answer

  Date: 10/21/2024

  No work was done on my case and I was disengaged rather than helped. I have also filed a grievance with the Texas Bar against the attorney and left a ****** review of my experience. 

  

  Business Response

  Date: 10/29/2024

  Dear *********,

  Thank you for keeping us informed. We understand that you have taken steps to file a Bar complaint, and we take such matters very seriously. We appreciate the opportunity we had to address your concerns and have provided our full response.

  At this time, we wish you all the best in your future legal endeavors.

  - Marble Law