Complaints

This profile includes complaints for Zebit Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zebit Inc

  9920 Pacific Blvd Suite 150 PMB #5733 San Diego, CA 92121

• 

  Zebit Inc

  1902 Wright Pl Fl 2 Carlsbad, CA 92008-6583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received an advertisement email from Zebit since mid September. I did not think this was an issue until I went to login to my account and realized I was not getting my two step authorization emails either. Nothing has changed in my email to block these emails (jsj****@c****r.com). They are not going to spam or junk. Without my code, I cannot enter the site. I cannot call and speak to anyone which is annoying. And I have been waiting days to receive and email back and I doubt I will get one. I have a good amount of funds to use in my account and no cannot access it.

  Business Response

  Date: 10/25/2023

  We were unable to locate an account with the email provided.  Please email us at ******************************* from the email associated with your Zebit account.  Thank you. 

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer to Zebit for years. First, the ecertificates went away. Now, no orders can be placed. I have always used Zebit to help with purchasing Christmas and birthday gifts. I feel as though you guys are going out of business and just not informing your customers in order to collect all payments. If not, please provide us with the opportunity to continue shopping.

  Business Response

  Date: 10/20/2023

  Thank you for contacting us regarding your concern and we apologize for the frustration this has caused. Financing has been temporarily paused while we are addressing matters with our Platform.
  Please know that any balance owed is for orders that were placed and delivered.  Should you have any additional questions, please feel free to email us at [email protected]. Thank you.
  

  Customer Answer

  Date: 10/20/2023

  That response is very vague. I have been a very loyal customer for some time.  I feel as though your customers need a more thorough explanation as to why financing has not paused, but in fact ceased. The holidays are coming up and I know that customers including myself rely on this company to do our Christmas shopping.  Could you please give me a more clear answer as to when I can anticipate being allowed to buy from your site again?

• Initial Complaint

  Date:10/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I attempted to make a purchase through my account and found out that it's been frozen. All of my purchases are paid in full and my last purchase was in 11/10/2022. I've been trying to find out what's going on but to no avail.

  Business Response

  Date: 10/20/2023

  Thank you for your email.  An agent responded to an email sent on 7/25/23 regarding the status of your account.  Thank you for reaching back out. Zebit’s Registration Agreement explains that each purchase made from Zebit is a separate extension of closed-end credit subject to internal underwriting policies. It also states that granting of any credit during registration is not a guarantee that credit will be granted with an attempt to purchase is made.  An agent has been in contact with you via email and has provided additional details regarding your concerns. We apologize for any frustration this decision has caused. 
  

  Customer Answer

  Date: 10/20/2023

  My last purchase was completed in 2022. It's been almost a year since I've purchased and completed every order on my account. It doesn't seem fair that my account is "frozen" and I can't purchase items and there's a generic answer of underwriting. On some of the complaints it says that frozen accounts are reviewed but mine is just, "sorry, your account can't be unfrozen better luck next time." All of my orders are paid in full.

  Business Response

  Date: 10/27/2023

  
  Zebit’s Registration Agreement explains that the granting of any credit during registration is not a guarantee that credit will be granted when an attempt to purchase is made as each purchase is a separate extension of closed-end credit subject to internal underwriting policies. We apologize for the disappointment this has caused. Should you have any additional questions, please email us at [email protected] here...

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************. Recently I selected a couple items to purchase. When I went to check out, a message appeared stating that the site is under maintenance. It has been saying this for several days now. What is the problem? My account was paid in full, so that is not the problem.

  Business Response

  Date: 10/20/2023

  Thank you for contacting us regarding the site under maintenance.  Financing has been temporarily paused while we are addressing matters with our Platform. This is not a a reflection of your account. On 10/15/23 we responded to your email that was sent to *******************************.   If you have further questions, please respond to that email.
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically, I ordered a Asus ROG Ally (handheld computer) from them on the 23rd of August. When it arrived, it had a broken joystick. Shortly after, I filed for a claim for an exchange, and they got back with me on the first of September. I was told the claim was submitted on the 2nd, and it would be up to 20 business days. On the 6th, I was sent the label to return the product, which I did. The product was delivered back to the warehouse on the 8th. I sent a request for a status update on the 12th, which they answered that they would email me with an update on the status and when I would be getting my replacement unit.Well, since then, I've sent an email on the 16th, 23rd, and 28th to ask for a status update on the claim, and have received NO responses. It is now past the 20 business day wait time they told me it would be...and they have sent no communications with me since the 12th.The worse part is that I'm continuing to pay on this item I don't even have in my possession at this point. They have already received the broken unit, and have not even bothered to let me know when I would receive the replacement or even a time frame.At this point, I just want the product back or the replacement so I can move on. Or, at the very least, a refund (and NOT to store credit.) I'm paying $160 a month for something that, I again, don't even have in my possession and, quite frankly, I don't want to do business again with them after this. It's now past a month of waiting, and nearly a month of sending them the item for the exchange.

  Business Response

  Date: 10/19/2023

  Thank you for contacting us regarding your order.  When a claim is submitted, we are not able to issue a refund or replacement right away as an investigation must occur with the vendor.  Your claim was approved on October 19th and an agent has been in touch with you via email with details regarding your refund. Should you have any additional questions, please respond to our email and we would be happy to assist.
  

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint about this business. I had a $1,500 limit. Immediately after using only $600 my account was frozen. It says paying off right away doesn't basically help you grow a great rapour, so I pain stakingly for the past several months have been paying week after week. I have like $30 left to pay with individual orders paid off. Even though 1 is fully paid I did not get that credit back to use. I yhink after even paying the last $30 I'm not going to be able to use any of my credit line due to them just not lifting this 'freeze' no matter what I do. Ita very misleading and although I've paid 99% of the debt off nothing is changing on the account. I'm extremely unhappy and will be writing reviews elsewhere to warn others.

  Business Response

  Date: 10/19/2023

  Thank you for contacting us regarding your concerns. A temporary freeze may be placed on a spending limit to encourage responsible buying behavior and to build a positive payment history with us over time. If this occurs, the account will be reviewed for future order placement once the orders are paid in full according to the payment schedule. We have reviewed your account and emailed you with further details. Should you have any additional questions, please respond to the email and we will be happy to assist. Thank you. 

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/2023 I ordered a Valve steam deck for my husband's birthday- order #**********. Delivery was attempted to my address on 9/12 (Fed Ex tracking number ************) but since I was not home to sign for delivery it was returned to Zebit. I have contacted ***** to reschedule delivery and been told that I need to contact Zebit to arrange. As there is no phone number contact, I have submitted multiple help requests forms with zebit (one on 9/13, one on 9/17, one one 9/21, and three on 9/25 in an attempt for my request to have a better chance of being seen/addressed) in an attempt to reschedule delivery, all with no response. My down payment as well as first biweekly installment have been processed to zebit as well. My husband birthday is on Saturday, and I now have no gift, no information on when I can expect it to be resent, and payments for the item being pulled. I am just looking to get this item that I am paying for actually delivered to me. I understand why the item was initially returned, but am upset there has been no contact as far as rescheduling delivery.

  Business Response

  Date: 10/19/2023

  Thank you for contacting us regarding your order. A claim was submitted, and an investigation must occurred, resulting in approval of your claim.  Your claim was approved on October 6,2023 and an agent has been in touch with you via email with details regarding your refund. Should you have any additional questions, please respond to our email and we would be happy to assist.
  
  

  Customer Answer

  Date: 10/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Bailee *********
  
   
  

• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Zebit for a number of years now and so far only one hiccup dating back to account infancy. Now - I placed an order on 09/04/2023 - Only received 2 items out of the 6 ordered. Received a tracking Number from ****** suddenly delivery is to be delayed, then with no communication, the item(s) are being shipped back to the point of departure. No emails, NO response to service requests, and yet my down payment has already been made, no word on the other items in the order and now I have a payment due at the end of the month...! I think NOT. I will pay for the items I already received and have been paying on, however, I am NOT paying for anything not received. Again, NO emails with an explanation have been received. If they respond here that they responded to me prior to this post, they are lying(I have a filter on email). Also, I will continue to post here, updating my status AND whether or not they went punitive and cut off my account. Since I have been a good customer and ordered from them consistently, I would hope they would appreciate the loyalty. We shall see...

  Business Response

  Date: 10/19/2023

  Thank you for contacting us regarding your order. A claim was submitted for your items, as an investigation must occur between the supplier and carrier.  Your claim was approved on October 5, 2023 and an agent has been in touch with you via email with details regarding your refund. Should you have any additional questions, please respond to our email and we would be happy to assist.
  

  Customer Answer

  Date: 10/19/2023

  While I appreciate your response to my claim and refund, I highly unsatisfied with lack of response and explanation as to why this happened in the first place.  While I understand there is a "timing" issue, I do not and will not accept the fact that it has taken almost 2 months to get this dealt with. No explanation, no reason and if I had not pressed the issue with BBB and other outlets, you would have never reached out to me or other customers with similar issues.  The correspondence I received was sparse and vague, however you still demanded I make payment on the order with no explanation and froze my account when I clearly stated that I would NOT pay for anything not received nor a full explanation as to why the items were summarily cancelled and recalled during shipment. Therefore I am NOT satisfied regarding this order. I am further unsatisfied that it appears my account is frozen still for no other reason than a punitive reason. Payments are still being made on previous orders, and yet I cannot purchase additional items due to "Financing options are currently unavailable, to maintenance."  This is also unacceptable.  Therefore, if you wish to maintain me as a customer I demand a fully detailed(that means a full summary) of why, how and when for everything related to my account. Failure will result in further complaints filed and possible legal action. You are a fiduciary and therefore are held the standards and processes of such. I expect to see a fully detailed explanation of my order issue and the further issue of the inability to use my account, within 2 weeks from 10/20/203. 

  Business Response

  Date: 10/27/2023

  Thank you for contacting us regarding concerns for your order and account.  A claim was submitted on your behalf.  While we use third party vendors at times there may be a delay. On 9/26/23 we were advised you did not want to make further payments. On 9/29/23 we notified you that your account was active.  An email was sent on 10/05/23 notifying you of your claim being approved, the refund processed and notification your account was in default due to a missed payment.  We received a manual payment on 10/06/23 and the account became active.  As stated in our email communications on 10/09/23, the inability to use the account is not a reflection of your account status.  Financing has been temporarily paused while we are addressing matters with our platform.   We apologize for any frustration this has caused. 

  Customer Answer

  Date: 10/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company for a while. No one ever responds. I just need them to answer my email or my messages on social media.

  Business Response

  Date: 10/19/2023

  Thank you for contacting us regarding your concerns. We have followed up with your email through ******************************* on 10/12/23 concerning your inquiries. Should you have any additional questions, please respond to the email from our agent and we would be happy to assist. Thank you. 

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive placed two orders with Zebit. The 1st order being on 9/4 and again on 9/10 for two different items. Ive asked for shipping information or an order update on 9/13, 9/14, 9/18. I opened a ticket in 9/15 and another ticket on 9/21. All have gone unanswered. Not a single reply. I do still want the items but with no response, it seems to me like a scam. Ive paid almost $900 and still have not received the items or a response on shipping.

  Business Response

  Date: 10/19/2023

  Thank you for contacting us regarding Order# ********** and Order#***********. We have reviewed the orders and see they were never finished processing with the vendor.  We have sent you more information via email concerning your account.