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Business Profile

Online Shopping

Horizon Direct

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/19/24 Ordered cleaning product on line from a company called Splash. Received, does not work, multiple emails to company seeking refund. Decided not worth pursuing. 7/19/24 Horizon Direct charge on my credit card which I disputed with cc company Responded to Horizon's email about charge. Learned that this is a subscription service through Splash, one of its partners. Did not receive or authorize an email from Horizon about subscription service. In addition, there will be a monthly charge of $19.95 going forward for subscription service. Was given option to cancel monthly service via email which Horizon sent. Promptly canceled monthly service. Disputed charge with credit card company and now filing this complaint so everyone else is aware of these deceptive practices.

    Business Response

    Date: 07/23/2024

    Hi there, 

    We have canceled your subscription and refunded your money. You should see your refund in 1-10 business days depending on your bank. Thank you for contacting us and giving us a chance to make this right!


    Customer Answer

    Date: 07/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    just after midnight this past evening June 25, 2024, an UNAUTHORIZED charge notice from my bank was texted to me in the amount of $35.95 from *********, ** and my bank and residence are in *****. I have no business transaction with this company nor knowledge of its existence before this. I am now out almost a week's worth of groceries on a fixed income because of some criminal in this company hacking my debit card.

    Business Response

    Date: 07/04/2024

    Hello there,

     

    Thank you for reaching out to us. 

    We're really sorry for the inconvenience this may have caused you. As per checking our record, the charge has already been declined by your credit card company. To avoid this to happen again, we will be cancelling the subscription that you have been signed up with. Rest assured that this will no longer occur again.

     

    :Let us know if there is anything else we can assist you with. 

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received fraud alert text from my credit card company at 12:46 am on Tuesday, June 11th (while I was asleep) asking to verify suspicious activity: HORIZON DIRECT, attempted to charge $39.95 to my card. Thankfully it did not go through because I was able to report I did not authorize this transaction. I recently bought SplashFoam Spray and based on other complaints this may be the connection. I cancelled my card and had it reissued.

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to customers who shop for certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Splash Spray) you should have received an email with your signup and membership info from ***************************************

    This service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In and for the ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ******************************************

    Hope this explains it. As youve mentioned, no charge went through as this was declined by your bank.

    If you need further assistance or have additional questions, feel free to contact us. 

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horizon Direct has charged me 3 times at an amount of $39.99 each time. I do not know what this company is or how they got my information. I tried cancelling a subscription in May, and still got charged again on June 3, 2024. I want to stopped being charged for services I am not receiving, and I want a refund.

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to
    customers who shop with certain online products. If you have signed up for Horizon Direct
    through one of our partners (in your case the Splash Spray) you should have received an email
    with your signup and membership info from ********************************************************************.


    After reviewing your case, it appears that you have already filed a chargeback for this
    transaction. Because of a chargeback claim, we are unable to process a refund directly on our
    end, as it has already gone through the appropriate channels.


    If you need further assistance or have additional questions, feel free to contact us.

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am furious that I have been charged $39.99 for a subscription through Horizon Direct that I know nothing about. This is deceptive and wrong. Please shut this scam down FAST.

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to customers who shop for certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Splash Toilet Cleaner) you should have received an email with your signup and membership info from ***************************************

    After reviewing your account, it appears that you have already filed a chargeback for this transaction. Because of a chargeback claim, we are unable to process a refund directly on our end, as it has already gone through the appropriate channels.

     

    If you need further assistance or have additional questions, feel free to contact us. 

  • Initial Complaint

    Date:05/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $39.95 from HZ direct no idea who they are it is on my bank statement not sure what to do

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to customers who shop with certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Oricle Hearing Aids) you should have received an email with your signup and membership info from ***************************************

    This service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In and you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ******************************************

    I want to assure you that we've already processed your refund for the $39.95 subscription charge.

    If you have any further questions or concerns, don't hesitate to contact us. We're here to help and ensure everything is sorted out smoothly. 

  • Initial Complaint

    Date:05/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There has been a reoccurring charge to my card for $39.99 from this company. I have no idea who or what it is. The latest charge was today, I need this cancelled ASAP. The latest charge is from yesterday 5/26

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to
    customers who shop with certain online products. If you have signed up for Horizon Direct
    through one of our partners (in your case Glabrous Skin) you should have received an email with
    your signup and membership info from ********************************************************************.


    This service allows you to save between 40-60% at thousands of restaurants around the United
    States for delivery or Dine-In and you get your first month of subscription with Horizon Direct,
    free.


    I want to assure you that we've already processed your refund for the $39.95 subscription
    charge.


    If you have any further questions or concerns, don't hesitate to contact us. We're here to help
    and ensure everything is sorted out smoothly.


  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horizon Direct charged my debit card $39.99 on May 14th 2024. I did not authorize this charge. I do not want a subscription and reoccurring charges every month. I do not even know who this company is. I want my $39.99 back and to never be charged by this company again.

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to customers who shop with certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Barks No More) you should have received an email with your signup and membership info from ***************************************

    This service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In. For the Ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ******************************************

    I want to assure you that we've already processed your refund for the $39.95 subscription charge.

    If you have any further questions or concerns, don't hesitate to contact us. We're here to help and ensure everything is sorted out smoothly. 

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THEY TOOK ***** OUT OF MY BANK ACCOUNT WITHOUT PERMISSION. I AM NOT A MEMBER OF THEIR SCAM

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to
    customers who shop with certain online products. If you have signed up for Horizon Direct
    through one of our partners (in your case the Splash Foaming Cleaner) you should have
    received an email with your signup and membership info from ********************************************************************.


    I want to assure you that we've already processed your refund for the $39.95 subscription
    charge.


    If you have any further questions or concerns, don't hesitate to contact us. We're here to help
    and ensure everything is sorted out smoothly

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/8/24, I received via email a notification that I had purchased something from this company at 1:08 am. I was asleep during this time and so not know what this company is.

    Business Response

    Date: 10/24/2024

    Thanks for reaching out. Horizon Direct deals is a membership service that is available to customers who shop with certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Splash Rinse) you should have received an email with your signup and membership info from ***************************************

    This service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In and you get your first month of subscription with Horizon Direct, free!

    For the Ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ******************************************

    Hope this explains it.

    After reviewing your case, we are pleased to inform you that we have already processed a refund for this transaction.

    If you have any additional questions or need further assistance, please dont hesitate to reach out. We appreciate your understanding and hope this resolves your concern.

Horizon Direct is NOT a BBB Accredited Business.

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