ComplaintsforHorizon Direct
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I received an invoice charging me $19.95 from this company I have never heard of this company and have no idea what I am being charged for. I am unable to contact the company. ??Business response
07/04/2024
Hi there,
We're really sorry for the inconvenience this may have caused you. We have canceled your subscription and refunded all the charges that has been made. Rest assured that this will no longer recur anymore.
Let us know if there is anything else we can assist you with.Initial Complaint
05/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $19.95 on May 13th and again on May 14th by Horizon Direct. I do not know who they are or anything about their products. I want this to stop and the money taken from my account returned.Business response
07/04/2024
Hi there,
We're really sorry for the inconvenience this may have caused you. We have canceled your subscription and refunded all the charges that has been made. Rest assured that this will no longer recur anymore.
Let us know if there is anything else we can assist you with.Initial Complaint
05/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Unauthorized charge on my credit card for monthsBusiness response
07/04/2024
Hi there,
We're really sorry for the inconvenience this may have caused you. We have canceled your subscription and refunded all the charges that has been made. Rest assured that this will no longer recur anymore.
Let us know if there is anything else we can assist you with.Initial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
There was a charge for ***** from this horizon direct on my bank account. I dont recall making any purchases on this web page or have I ever order from it . This transaction was made on 5/8/23 at 12 am. I would like for this amount to be refunded to me .Business response
07/04/2024
Hi there,
We're really sorry for the inconvenience this may have caused you. We have canceled your subscription and refunded your money. that has been made. Rest assured that this will no longer recur anymore.
Let us know if there is anything else we can assist you with.Initial Complaint
05/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Unauthorized charge on 5/7/2023 of $19.95. I have no idea what HORIZON DIRECT is. I have no account with them and never requested an account or subscription. It is now Sunday 5/7/2023, 2:43 am. I got woke up by rain storm. So this charge just happened in last 2 hours and 45 minutes...I WAS SLEEPING. NOT BUYING FROM HORIZON DIRECT. This is FRAUD!Business response
07/04/2024
Hi there,
We're really sorry for the inconvenience this may have caused you. We have canceled your subscription and refunded your money. Rest assured that this will no longer recur anymore.
Thank you for contacting us and giving us a chance to make this right! Let us know if there is anything else we can assist you with.Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Received an email dated 5/4/2023 at 12:36 am. I did NOT authorize this charge to my card without my knowledge or consent.This is a FAKE company and I would like to see them shut down for good so they can't scam anyone else.Business response
07/04/2024
Hi there,
We're really sorry for the inconvenience this may have caused you. We have canceled your subscription and refunded your money.Thank you for contacting us and giving us a chance to make this right! Let us know if there is anything else we can assist you with.
Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** was deducted from my checking accounts on 5/01/2023 at 1:00 AM. Did not authorize this and did not order anything from this companyBusiness response
07/04/2024
Hello there,
Thank you for reaching out to us!
We're really sorry for the inconvenience this may have caused you. As per checking our record, we have already cancelled the subscription and processed a refund for the charge that has been made.
Let us know if there is anything else we can assist you with.
Initial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Unauthorized charge at 12:35 am for unexplainable VS their email states. It is a fraud and should be investigated!Business response
07/11/2024
Hi there,
We're really sorry to hear that you were unknowingly signed up to this subscription.
As per checking our record, we have already terminated your subscription and refunded the charge that has been made.
Let us know if there is anything else we can assist you with.Initial Complaint
04/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had a charge in the amount of $19.95 on my credit card account every month since March 25, 2021. On March 9, 2023 there were NINE (9) charges for $19.95 on that one day. I have never heard of this company, nor have I ever contacted them to authorize these charges. I would like reimbursement in the amount of $418.95 (21 X $19.95) for these unauthorized charges.Business response
07/11/2024
Hi there,
We're really sorry to hear that you were unknowingly signed up to this subscription.
As per checking our record, we have already terminated your subscription and refunded the charge that has been made.
Let us know if there is anything else we can assist you with.Initial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of Transaction March 19, 2023. My credit Card Billing Showed a payment of ***** - Horizon Direct *********, **. I have know knowledge of this transaction for this company. Notify my credit card provider of suchBusiness response
07/11/2024
Hi there,
We're really sorry for the inconvenience this may have caused you.
We understand that you have been signed up on this subscription unknowingly, as per checking our record, we have already terminated your subscription and refunded the charge that has been made.
Let us know if there is anything else we can assist you with.
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Customer Complaints Summary
55 total complaints in the last 3 years.
54 complaints closed in the last 12 months.