Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a message from this company offering 50% off Sunglasses "No Exclusions" . I was so pumped literally jumped off the couch to tell my wife, and to ask here were my prescription was located. Then after selecting my options found out they are not 50% off that prescription sunglasses are excluded from the 50% offer.

  

  Business Response

  Date: 12/17/2024

  Hey ****,

  Thanks for reaching out and sharing your honest feedback. 

  I apologize for the "no exclusions" statement in the promo text. I understand that was misleading, and a big disappointment when it didn't apply to prescription eyewear. The statement was about our regular sunglasses inventory, which was 50% off everything including Prime and Redbull collections. Those products are typically excluded from sales, but not this time during Black Friday. Our prescription eyewear is separate and was all 30% off during the sale.

  I still understand why it was confusing, and definitely want to make it up to you! I just created a one-time personal 50% off discount code for you to use. Feel free to purchase anything RX for 50% off using your own special code: Brunner50

  Hope this explanation clears things up, and we can resolve this misunderstanding. Please let me know if you have any further questions, I'm happy to help. 

  Cheers,

  Customer Answer

  Date: 12/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:06/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order with afterpay on June 6th. I have been charged for the product but I have not gotten a confirmation email about my order (June 10th). I have been calling (7 times so far, no options for voicemail) and emailing (twice) this company and they are not getting back to me about this issue.

  

  Business Response

  Date: 11/22/2024

  Hey *********, 

  My name is *******, I'm the Customer Support Manager. I apologize for the delay responding to your BBB complaint. However, we did attempt to communicate with you via our Blenders customer support email.

  ***** ******** reached out to us concerning the order confirmation. An email address was not provided at checkout, and therefore a confirmation couldn't be sent. We added your email address and resent the notifications.

  He reached out again after the order was marked delivered, stating the package wasn't received. We responded and asked to confirm the shipping address so we could send out a fresh, new package. We did not hear back. We sent a total of four emails, trying to get in touch, but never heard back. 

  After reviewing this interaction, I have refunded your order back to the original form of payment, your Afterpay account. You'll receive a notification shortly! If you have any additional questions or concerns, please reach out to ************************************ or give us a call at **************. If you'd like to speak to me directly, please provide my name and request a callback.

  Again, very sorry for the delay here and any inconvenience we caused you. We hope we can make it up to you in the future. Have a good weekend, and happy holidays!

  Best,

  Customer Answer

  Date: 11/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ****
  
   
  

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of 2 pairs of sunglasses Stellar ***** and Saige ***** on 5/25. Got an email stating both pairs were out for delivery on May 31st. Checked mailbox only one box once opened the *********** was only in there. I contacted company. Stating I didn't receive the Stellar *****. They never reached out Stating the product was sold out. I had to find out the product is sold out along with others for the same price. I was told only could get a voucher for future purchase or be sent a pair of glasses for the same price. Any pair I'd be interested in are all sold out and I don't want a voucher for not being able to receive merchandise in the future. I'd just like a refund. It's the least that can be done for the lack of customer service and cover up lying to customers.

  

  Business Response

  Date: 06/11/2024

  Hey ******, 

  Thanks for sharing your honest feedback with us! Very sorry for the missing item being sold out and the lack of communication around that. 

  Looks like we did refund the item on June 4th and sent a confirmation email. The refund was sent to the original form of payment, your PayPal Express Account. 

  Refunds take several business days, depending on your banking institution.

  Please let us know if we can assist you with anything else.

  Best,

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought glasses from Blenders on April 17th. I was given an expected date of April 22nd to receive my package. Since then on April 30th I have not received my package and I do not have a date when I could possibly get it. I have reached out to Blenders multiple times to get an eta and they have not once answered back to my emails. I am looking for a response from the company and them taking some accountability to not being responsive. I want to support this company but its making it hard as they have not responded to help me know when Ill get my package.

  

  Business Response

  Date: 06/11/2024

  Hey *****, 

  I reached out to you on April 30th and was able to resolve this for you. Just wanted to close the conversation here too. 

  Fortunately, **** finally delivered the package on May 1st. I reached out and you confirmed receiving the package.

  I believe everything has been resolved now, but if you're having any issues, please don't hesitate to reach back out.

  Thank you for your patience!

  Best wishes,

  Customer Answer

  Date: 06/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of glasses from Blenders website. There is a 45 minute cancellation policy, and I cancelled within 10 minutes because my husband changed his mind about the glasses. They never cancelled the order. So I decided that I would just return the glasses when the order (Order #*******) came. The glasses arrived, and now I am attempting to return them, and the Blenders website says "order not found". I want to return them!!!!!!!

  

  Business Response

  Date: 04/24/2024

  Hey ****,
  
  Thanks for reaching out! We only have a 45 minute window to cancel orders before they close out for shipping. Unfortunately we didn't receive your request in time, and your order shipped and delivered. We do have a 45 day return & exchange policy for free returns.
  
  Looks like you forgot to add your email address to your order, so you that's why you're having an issue creating a return. All orders must have an email address attached to the order to start a return.
  
  I understand you've had a frustrating experience so far, so we can skip the return process. I just issued a full refund for you. You'll receive a notification shortly!
  
  We apologize for dropping the ball earlier, and appreciate your patience. Please let me know if you need any further assistance.
  
  Best wishes,
  

  Customer Answer

  Date: 04/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 3/22/2024 that included two pairs of sunglasses ***** each. I only received one pair and the shipment email stated both pairs were shipped and delivered. I have emailed four times, wrote a review, tried calling multiple times holding 15 minutes to just be hung up on. I paid for a pair of sunglasses that I never received with no communication back from them. Im angry and lost of what to do.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a frequent customer of this company, I recently purchased a pair of glasses a few weeks ago and they broke on day one from poor quality issues . I reached out via email to the company on several occasions , they responded back telling me that they was going to have another department get in touch with me . They have never gotten back to me, and I reached out several more times and still the same thing . I want my glasses replaced or a complete refund , but the company will not respond to me.

  

  Business Response

  Date: 04/18/2024

  Hey *****,
  
  Apologies for the long delay! We're just coming off a big sale and response time is longer than usual.
  
  Sorry to hear your sunnies are damaged, but we do have a 1 year warranty. I just created a replacement order for you with 2 day shipping!
  
  Please let me know if you need any further assistance.
  
  Best,
  

  Customer Answer

  Date: 04/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, during the 50% off sale, I purchased three pairs of sunglasses. I received my order on April 3. One pair of the glasses was not what I ordered. My order #*******. I did not receive the Grey action glasses, and instead received a pair I do not like. I emailed three different times. I tried calling multiple times. Each time I waited on hold for about 10 minutes then was disconnected without ever speaking to anyone. I want to get the sunglasses I ordered with the 50% off discount.

  

  Business Response

  Date: 04/08/2024

  Hey ****,

  Thanks for reaching out and sharing your honest feedback. I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

  That being said, I just created a replacement order for the Grey Action pair, and you can keep the Blue Tundra pair. You'll receive a notification shortly!

  Thanks for your patience while we sorted this out. Please let us know if we can assist you with anything else. I will follow up internally as well.
  

  Best wishes,

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered sunglasses from Blenders eyewear. In reading reviews its common to send a basic pair of sunglasses in place of the order I have contacted the company asking about ensuring the return is done correctly since the items won't match what was sent I want a refund and a return postage with tracking to send the glasses back

  

  Business Response

  Date: 04/08/2024

  Hey *****,

  Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

  Typically if you receive the wrong item, we will expedite the correct item. However, I understand some time has passed and you may just want a refund. I followed up internally, presenting both options. I'll make sure we resolve this ASAP! 

  Thanks for your patience while we sorted this out. Please let us know if we can assist you with anything else.
  

  Best,

  Customer Answer

  Date: 04/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***********************
  
   
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I placed an order on 3/26/24. I ordered 3 sunglasses and received 3, but one of the pairs i received is completely wrong. I have tried to call numerous times, I wait on hold and then get hung up on. I have emailed multiple times for a week and have had no responses except for, we are forwarding this to the right person. Im anxiously awaiting some type of resolution in hopes I can have this resolved by my trip in a week (which is why I ordered the 3 new pairs to begin with).

  

  Business Response

  Date: 04/09/2024

  Hey ******, 

  Thanks for reaching out to us! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

  That being said, I see you called on April 5th and got in touch someone. Looks like we created a replacement order for you, and the estimated delivery date is tomorrow, April 10th. 

  Thanks for your patience while we sorted this out. Please let us know if we can assist you with anything else.
  

  Best,