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    ComplaintsforBlenders Eyewear

    Sunglasses
    View Business profile
    View Business profileBBB accredited business

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I ordered glasses on 3/19 and it said it was delivered 3/23. It is not 3/31 and I have not only not received anything, but I have been absolutely ghosted by support. I have emailed and called and have gotten no response. Beware of trying to contact anyone for support. They basically just took my money. I just wanted glasses and I paid for nothing

      Business response

      04/01/2024

      Hi *****, 

      Thanks for sharing your honest feedback. We appreciate your business during our Anniversary sale. We apologize for the long delay getting back to you. Response time is longer than usual after sales, and we need a few extra business days to respond to all our customers' calls and messages. Thank you for your patience during this very busy time for us. 

      I see your order was marked delivered on March 23rd but unfortunately you didn't receive it. I'm sorry **** dropped the ball here. We can definitely expedite a new shipment for you. I've reached out internally to confirm your shipping address, and we will send a replacement order ASAP.

      As a token of our gratitude for your patience and support, I sent you a $25 voucher to our website. I promise your next shopping experience with us will be much smoother. 

      Please don't hesitate to reach out if you need anything else. Talk to you soon!

      Best,

      Customer response

      04/01/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       
    • Complaint Type:
      Product Issues
      Status:
      Resolved
      I placed an order on 3/16 order number *******. I received the order on 3/22. The items I received were not what I ordered. I have called and emailed several times with no response. I understand that they are busier than usual but they shouldnt go a week without responding to a complaint.

      Business response

      04/09/2024

      Hey *******, 

      Thanks for reaching out to us! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

      That being said, I see you called on April 2nd and got in touch someone. Looks like we created a replacement order for you, and it was marked delivered on Friday, April 5th. 

      Thanks for your patience while we sorted this out. Please let us know if we can assist you with anything else.

      Best,

      Customer response

      04/09/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       
    • Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I am a repeat customer of **********************. This time, I Ordered 3 pairs sunglasses and in a few days got notification that they were delivered. Got home from work and there was no package. The problem comes in when I try and contact the company for a resolution. Ive sent 2 emails and the auto reply says they will get in touch when they can. Its been a week and no one has reached out to me. I also tried calling their company and I get put on indefinite hold. I would just like the sunglasses resent or a refund. I will not use their company in the future since their customer service is lacking.

      Business response

      04/09/2024

      Hey ****, 

      Thanks for reaching out to us! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

      That being said, I see you called on April 1st and got in touch someone. Looks like we created a replacement order for you, and it was marked delivered on Friday, April 5th.

      Thanks for your patience while we sorted this out. Please let us know if we can assist you with anything else.

      Best,

      Customer response

      04/09/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       
    • Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I have placed an order with blender on the 17th of March 2024, ORDER #F6533478, and I was sent and email the next day stating you order has been fulfilled and the package will be handed over to the carrier soon. But even after ******************************************* blender website (22nd March 2024) no information is available to me. I have repeatedly emailed there customer service website but no response is yet received.

      Business response

      04/09/2024

      Hey Nirmal,

      Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

      I see we got in touch with you on March 31st and shipped out a new order and it was delivered on Friday, April 5. I believe everything is resolved now! If you need anything else, please don't hesitate to reach out to us. 

      Thanks for your patience while we sorted this out. We value your business!

      Best,

      Customer response

      04/09/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and is satisfactory to me.  I now consider this matter resolved.

      Regards,

      **************

       
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I order two sets of sunglasses on March 16th with express shipping and was notified on 17 March that a label had been created with ****** I didnt check the order for a few days assuming it would arrive, however it did not. There has been no update to the order since March 17th. I have emailed them several times, called several time but there is never an answer. Their customer service is quite possibly the worst Ive ever encountered in my entire life simply because it is non existent. Id recommend future consumers to avoid the hassle and buy from a retailer. Blenders is not worth the headache and waste of time.

      Business response

      04/09/2024

      Hey *******,

      Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

      That being said, looks like someone got in touch with you on March 27th and created a replacement order. We also refunded your shipping cost. Your replacement order was marked delivered on April 1st. 

      I believe everything has been resolved now, but please don't hesitate to reach out if you need anything.

      Thank you for you patience while we sorted this out. 

      Cheers,

       

    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      On 03/17/2024 I placed order #******* for a pair of sunglasses totaling $37.01. The sunglasses arrived 03/21/2024. That day, I attempted to initiate a return via their return portal. I attempted to initiate the return using the return portal multiple times, with each attempt resulting in an order cannot be found error message. I attempted to contact the company via phone call, submitting a contact form through their website, & twice via email to locate the order and initiate the return. The only response were emails informing me that the request was being handed off to the right department. It has been two days without a response. I would like to initiate a return & receive my money back ASAP.

      Business response

      03/26/2024

      Hey ******, 

      Thanks for reaching out to us and providing your honest feedback. We are very sorry for the delay getting back to you and the inconvenience caused by this delay. After sales, we receive an avalanche of calls and messages. Response time is slower than usual, but we always get back to everyone within a few business days. We appreciate your patience during this time.

      We just responded to your messages and corrected the issue. It looks like at checkout, only a phone number and no email address was given. You must have an email address attached to your order to start a return, so that was the main issue. I added your email, and you should be all set now to start the return. I emailed instructions internally too. 

      I believe the problem has been resolved now, but if you have any other pending questions please don't hesitate to reach out! We're here to help.

      Best, 

    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      Hello, This is in regards to order #*******. I ordered prime 21 gold sunglasses on Dec.19. The order was confirmed and shipped on Dec.20. The shipping was listed at 2-4 days standard shipping on the confirmation. I understand that it was Christmas and busy at this time. I had little expectations of receiving these glasses within that time frame. Now however my order has been sitting in pre-shipment via my tracking number for 18 days. I have 2 unanswered emails to the company. The website says the glasses are in stock. There is obviously a problem and I can not reach Blenders to address it. As of today my expected delivery date has been pushed back for about the fourth time.

      Business response

      01/23/2024

      Hey ******, 

      Thanks for reaching out about this! We apologize for the long response time. It looks like there was an issue with your shipping address. We created a replacement order on Jan 8 and it was marked delivered on Jan 15. We have not heard from you since then, so I believe you received the product and should be all set now. If there's any other issues, please don't hesitate to reach out. We're more than happy to assist you! Apologies again for the earlier inconvenience. 

      Best, 

    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      12/15/2023 I made an order with 2 pairs of glasses totaling $119.74 I received my order via ***** 12/20 luckily I had an instinct to open the box because it was a gift and only One pair was in the box I have been attempting to contact this company since 12/20 I wait on hold after pressing 6 for the option for missing orders or issue with orders and the line disconnects once the hold music ends each call Ive attempted to make and Ive also emailed with no reply. I need a refund for my order or my pair of missing glasses as soon as possible.

      Business response

      01/02/2024

      Hi *********, 

      Thanks for reaching out and sharing your honest feedback with us. I apologize for the missing item, and difficult communication. I understand why this has been frustrating and a disappointment. Our office was closed for a few days during the holidays, so response time was slower than usual. However, I do see our support team responded on 12/28, and we were able to create a replacement order for you! Looks like everything has been resolved now. 

      Once again, we apologize for any inconvenience we may have caused, and we thank you for your patience. 

      Should you have any further questions or concerns, please do not hesitate to reach out. 

      Best,

    • Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I received an email on 12/20/2023 "Free 2-Day Holiday Shipping Ends Tonight! Your final shot at free holiday delivery!" I placed my order on 12/20/2023 and received a confirmation at 10:41 am. and it met the requirements for the 2-day shipping. Note, I spoke to someone on the phone before placing my order and they confirmed my order would be delivered on 12/22/2023 based on the time and meeting the deadlines for guaranteed holiday delivery. I received an email 12/20/2023 at 2:42 pm stating 'Your order is on the way. We know you are excited, but take it easy on the mailman when he arrives." Upon tracking the order on 12/22/2023 to see the *** the ***** link shows a status of label created but still waiting on package. I called ***** to confirm and they confirmed that they only have the label and no package. Sent email to Blenders and got a response from Sirena that it is being handed to the correct department and someone will contact me shortly. Called customer service # and was on hold and hung up on 3x before I spoke to someone who confirmed a delay and then advised part of my order is now out of stock but could give me a voucher when they come in if I don't find a substitute item. They offered to try and get approval to overnight but could not do a Saturday so it would not be here until after Christmas. They offered to give a credit, refund, etc. but in reality I just want my order to be here as promised. I advised that these are gifts and because I am in an arm cast and I can't drive so I now have no gifts for a few people. I am upset as it is false advertising to offer 2-day delivery with ensured delivery prior to the holiday and then drop the ball. Additionally I asked to speak to a manager and was assured they would call me back within the hour. It has been almost 2 so I am guessing that was just a tactic to get me off the phone. Reading other complaints this seems to happen a lot so it should have been fixed. No apology or excuse will make it better.

      Business response

      12/27/2023

      Hi *****,

      My name is *******, I'm the Customer Support Manager here at **********************.

      I apologize for the delivery delay. After looking at your tracking page, ***** indicates a delay. The original delivery date was scheduled for Friday, December 22nd but now I see it's been pushed to Tuesday, December 26th. I'm very sorry for this inconvenience. Once we hand off packages to the courier, it's up to them to make the delivery. Unfortunately, we don't have any control over delays or unexpected events.

      Since your order won't be delivered on time, I just refunded you in full to the original form of payment. You'll receive a notification shortly! I know it's disappointing to have the delivery date pushed, but it's still in transit and will make it to you.

      ********************************************************************************************

      Please let us know if we can of any other assistance! Have a wonderful holiday, and take care.

      Best,
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Hi,I placed an order for a pair of sunglasses on November 27th 2023 with an advised shipping time of 3-5 days. Its now December 21st and they have not been shipped. I have attempted to reach out to customer service on three occasions and get the exact same reply that they are handing me off to appropriate department then I hear nothing more from them.

      Business response

      12/27/2023

      Hi *****, 

      Thanks for reaching out. Looks like a representative has responded to your emails and we have not heard back from you. 

      I apologize for our shortcomings and the inconvenience we have caused for you. I know this must be disappointing for you and I definitely share your frustration. Unfortunately, it looks like your order for the Citrus Blast had a slight Inventory mishap and we can not fulfill this item in your order. We offered you a few options to resolve the issue, and were waiting on a response from you. 

      Please let me know how you would like to proceed. Again, I am so sorry for the inconvenience.

      Best,

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