Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for a pair of ***** Us during the half off sale. Followed the tracking as provided. Noticed that it was available for pickup at a ************ Went there and they told me that it was a retail location so my package would be at another ************ I went to that center and they told me that its out for delivery. Only to noticed that it never showed up and was being sent back. I emailed this company and got an automated message saying that someone would be with me shortly and that never happened. Every time I call I get sent to voicemail. If Im not going to get the glasses I ordered I would like a full refund please.

  

  Business Response

  Date: 04/09/2024

  Hey *******, 

  Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.
  

  I see we got in touch with you on April 4th, and shipped out a new order. Very sorry the post office dropped the ball here, but I believe everything is resolved now! If you need anything else, please don't hesitate to reach out to us. 

  Thanks for your patience while we sorted this out. We value your business!

  Best, 

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on March 17th during the Blenders BOGO sale. I ordered 4 pairs of sunglasses and 1 sunglasses case. I received my order on March 25th. I was surprised at how small the box was to be containing 4 pairs of sunglasses but I've seen stranger things. I opened the box and it contained 1 pair of sunglasses. I've contacted Blenders 3 times on their online submission page and have called their customer support phone number numerous times. Each time I call (and I've found a few numbers that I've tried, all with the same results), I am put on hold for approximately 10 minutes and then the call disconnects. I have not received a single response regarding my order. I don't understand how a company can have such horrible customer service. I'm at the point where I'm considering disputing the charge through my credit card company since I've paid for 4 pairs of glasses and only received 1 pair. I ordered these in preparation for a vacation trip that I'm going on in a few days so it's extremely disappointing to not have them. I won't be able to order them from another company to get them in time.

• Initial Complaint

  Date:03/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered glasses on 3/19 and it said it was delivered 3/23. It is not 3/31 and I have not only not received anything, but I have been absolutely ghosted by support. I have emailed and called and have gotten no response. Beware of trying to contact anyone for support. They basically just took my money. I just wanted glasses and I paid for nothing

  

  Business Response

  Date: 04/01/2024

  Hi *****, 

  Thanks for sharing your honest feedback. We appreciate your business during our Anniversary sale. We apologize for the long delay getting back to you. Response time is longer than usual after sales, and we need a few extra business days to respond to all our customers' calls and messages. Thank you for your patience during this very busy time for us. 

  I see your order was marked delivered on March 23rd but unfortunately you didn't receive it. I'm sorry **** dropped the ball here. We can definitely expedite a new shipment for you. I've reached out internally to confirm your shipping address, and we will send a replacement order ASAP.

  As a token of our gratitude for your patience and support, I sent you a $25 voucher to our website. I promise your next shopping experience with us will be much smoother. 

  Please don't hesitate to reach out if you need anything else. Talk to you soon!

  Best,

  Customer Answer

  Date: 04/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 3/16 order number *******. I received the order on 3/22. The items I received were not what I ordered. I have called and emailed several times with no response. I understand that they are busier than usual but they shouldnt go a week without responding to a complaint.

  

  Business Response

  Date: 04/09/2024

  Hey *******, 

  Thanks for reaching out to us! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

  That being said, I see you called on April 2nd and got in touch someone. Looks like we created a replacement order for you, and it was marked delivered on Friday, April 5th. 

  Thanks for your patience while we sorted this out. Please let us know if we can assist you with anything else.
  
  Best,

  Customer Answer

  Date: 04/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a repeat customer of **********************. This time, I Ordered 3 pairs sunglasses and in a few days got notification that they were delivered. Got home from work and there was no package. The problem comes in when I try and contact the company for a resolution. Ive sent 2 emails and the auto reply says they will get in touch when they can. Its been a week and no one has reached out to me. I also tried calling their company and I get put on indefinite hold. I would just like the sunglasses resent or a refund. I will not use their company in the future since their customer service is lacking.

  

  Business Response

  Date: 04/09/2024

  Hey ****, 

  Thanks for reaching out to us! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

  That being said, I see you called on April 1st and got in touch someone. Looks like we created a replacement order for you, and it was marked delivered on Friday, April 5th.

  Thanks for your patience while we sorted this out. Please let us know if we can assist you with anything else.
  
  Best,

  Customer Answer

  Date: 04/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed an order with blender on the 17th of March 2024, ORDER #F6533478, and I was sent and email the next day stating you order has been fulfilled and the package will be handed over to the carrier soon. But even after ******************************************* blender website (22nd March 2024) no information is available to me. I have repeatedly emailed there customer service website but no response is yet received.

  

  Business Response

  Date: 04/09/2024

  Hey Nirmal,

  Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

  I see we got in touch with you on March 31st and shipped out a new order and it was delivered on Friday, April 5. I believe everything is resolved now! If you need anything else, please don't hesitate to reach out to us. 

  Thanks for your patience while we sorted this out. We value your business!

  Best,

  Customer Answer

  Date: 04/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and is satisfactory to me.  I now consider this matter resolved.
  
  Regards,
  
  **************
  
   
  

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order two sets of sunglasses on March 16th with express shipping and was notified on 17 March that a label had been created with ****** I didnt check the order for a few days assuming it would arrive, however it did not. There has been no update to the order since March 17th. I have emailed them several times, called several time but there is never an answer. Their customer service is quite possibly the worst Ive ever encountered in my entire life simply because it is non existent. Id recommend future consumers to avoid the hassle and buy from a retailer. Blenders is not worth the headache and waste of time.

  

  Business Response

  Date: 04/09/2024

  Hey *******,

  Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.

  That being said, looks like someone got in touch with you on March 27th and created a replacement order. We also refunded your shipping cost. Your replacement order was marked delivered on April 1st. 

  I believe everything has been resolved now, but please don't hesitate to reach out if you need anything.

  Thank you for you patience while we sorted this out. 

  Cheers,

   

• Initial Complaint

  Date:03/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/17/2024 I placed order #******* for a pair of sunglasses totaling $37.01. The sunglasses arrived 03/21/2024. That day, I attempted to initiate a return via their return portal. I attempted to initiate the return using the return portal multiple times, with each attempt resulting in an order cannot be found error message. I attempted to contact the company via phone call, submitting a contact form through their website, & twice via email to locate the order and initiate the return. The only response were emails informing me that the request was being handed off to the right department. It has been two days without a response. I would like to initiate a return & receive my money back ASAP.

  

  Business Response

  Date: 03/26/2024

  Hey ******, 

  Thanks for reaching out to us and providing your honest feedback. We are very sorry for the delay getting back to you and the inconvenience caused by this delay. After sales, we receive an avalanche of calls and messages. Response time is slower than usual, but we always get back to everyone within a few business days. We appreciate your patience during this time.

  We just responded to your messages and corrected the issue. It looks like at checkout, only a phone number and no email address was given. You must have an email address attached to your order to start a return, so that was the main issue. I added your email, and you should be all set now to start the return. I emailed instructions internally too. 

  I believe the problem has been resolved now, but if you have any other pending questions please don't hesitate to reach out! We're here to help.

  Best, 

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, This is in regards to order #*******. I ordered prime 21 gold sunglasses on Dec.19. The order was confirmed and shipped on Dec.20. The shipping was listed at 2-4 days standard shipping on the confirmation. I understand that it was Christmas and busy at this time. I had little expectations of receiving these glasses within that time frame. Now however my order has been sitting in pre-shipment via my tracking number for 18 days. I have 2 unanswered emails to the company. The website says the glasses are in stock. There is obviously a problem and I can not reach Blenders to address it. As of today my expected delivery date has been pushed back for about the fourth time.

  

  Business Response

  Date: 01/23/2024

  Hey ******, 

  Thanks for reaching out about this! We apologize for the long response time. It looks like there was an issue with your shipping address. We created a replacement order on Jan 8 and it was marked delivered on Jan 15. We have not heard from you since then, so I believe you received the product and should be all set now. If there's any other issues, please don't hesitate to reach out. We're more than happy to assist you! Apologies again for the earlier inconvenience. 

  Best, 

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2023 I made an order with 2 pairs of glasses totaling $119.74 I received my order via ***** 12/20 luckily I had an instinct to open the box because it was a gift and only One pair was in the box I have been attempting to contact this company since 12/20 I wait on hold after pressing 6 for the option for missing orders or issue with orders and the line disconnects once the hold music ends each call Ive attempted to make and Ive also emailed with no reply. I need a refund for my order or my pair of missing glasses as soon as possible.

  

  Business Response

  Date: 01/02/2024

  Hi *********, 

  Thanks for reaching out and sharing your honest feedback with us. I apologize for the missing item, and difficult communication. I understand why this has been frustrating and a disappointment. Our office was closed for a few days during the holidays, so response time was slower than usual. However, I do see our support team responded on 12/28, and we were able to create a replacement order for you! Looks like everything has been resolved now. 

  Once again, we apologize for any inconvenience we may have caused, and we thank you for your patience. 

  Should you have any further questions or concerns, please do not hesitate to reach out. 

  Best,