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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wells Fargo has 4575 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 954 Customer Reviews

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    Review Details

    • Jordan J

      Date: 05/03/2025

      My husband usually cashes his checks with them but today they completely refused to cash his check. They had no valid reason after my husband asked numerous times. Eventually the manager ****** came out and lied to my husband saying there were insufficient funds! Luckily my husband is friends with the guy who wrote the check and ended up calling him. My husbands friend confirmed the funds were present in the account. They still refused to cash the check. Im not sure if it was because of my husbands appearance but it was really distasteful the way they treated him and gave him a hard time! This is money he works hard for! He just finished a full week over the road driving trucks. We are highly dissatisfied and pray that no one else has to encounter these problems with them again!

    • Sable R

      Date: 04/28/2025

      Simplehuman withdrew money from my account for a recurring payment I wasnt aware of, as it only happens every six months. Wells Fargo paid the amount without notifying me and immediately charged me a $38 fee. On that same day, I watched my grandmother take her last breath. I was unable to make it to the bank to deposit money because I was dealing with her passing. I called Wells Fargo, explained the situation, and asked them to reverse the fee. They were completely heartless and refused. Ill be closing my account today. ********************** has no compassion and does not deserve my business.

    • Kimberly V

      Date: 04/26/2025

      If I could leave a zero I would. Took my 4k payment then put my cc on hold for 15 days while I was on vacation. Called multiple times and was told something different each time. Worst business practices I've ever seen.

    • Sioux J

      Date: 04/19/2025

      # Wells Fargo: A Bank That Prioritizes Profits Over People's Safety After being victimized in a "soft mugging" for $1000 at an isolated Wells Fargo ATM, hidden around the back of their building in a very unsafe neighborhood (***********) I discovered how this bank treats customers in crisis: with indifference, obstruction, and zero accountability.## My Experience When intimidated into a fraudulent transaction at their poorly secured ATM hidden in an unsafe location, Wells Fargo:- Denied my claim despite clear evidence of fraud - Blamed me for a transaction conducted under duress - Ignored security footage that would prove my case - Mishandled my claim with incorrect case numbers - Refused to acknowledge their dangerous ATM placement ## Wells Fargo's Pattern Not an isolated incident. Their documented history:- **2016**: $185 million fine for creating millions of fraudulent accounts - **2018**: $575 million settlement for improper mortgage modifications - **2020**: $203 million penalty for deceptive overdraft practices - **2023**: $3.7 billion CFPB penalty for mismanaging accounts, harming thousands ## The Numbers - "F" rating from BBB with *****+ complaints in three years - *****+ CFPB complaints in 2023 for account ******************** and fraud - 1.4/5 stars on Trustpilot from *****+ reviews ## Reality of Wells Fargo They consistently:- Place ATMs in dangerous locations - Blame customers for fraud - Pay billions in settlements yet continue predatory practices - Value profit over safety I urge potential customers to choose banks that don't demonstrate such callous disregard for consumer protection.????????????????

    • Jose B

      Date: 04/17/2025

      Extremely Disappointed After 10+ Years with Wells Fargo Ive been a loyal Wells Fargo customer for over 10 years. Right before leaving the **** for a couple of months, my account was blocked after transferring $3,500 to my son, a person Ive sent money to monthly (usually $1,000+). I had also changed my password that day.I explained the situation and was told to give my son a power of attorney so he could access the funds. He went to a branch twice, once without and once with the notarized document. Still, after waiting for hours, they told him I had to be there in person.I was willing to provide any and all information, and so was my son. I even went as far as notarizing the document, and yet Wells Fargo completely ignored our efforts. Despite many calls explaining I was stranded abroad without access to my funds or a way to return, they kept repeating I needed to go in person. One representative even ended the call mid-conversation after saying, Youve been told multiple times to visit a branch.I feel completely abandoned by a bank I once trusted. This situation has hurt both my personal life and business, and I sincerely hope Wells Fargo rethinks how they treat honest, long-term customers in difficult situations.

    • Kelly B

      Date: 04/17/2025

      I had an account years ago, and when I tried to close it due to fees and no benefits, they fought me every step of the way. Recently, they opened a new account without my permission and won't tell me who opened it or when it was opened. They said that they couldn't share this information. I'm waiting for the fraud department to get back to me but haven't heard anything in two months. When I try to contact them, there are long wait times. I don't think they learned from the fraud cases they were involved in a few years back.

    • Bill P

      Date: 04/14/2025

      Wells Fargo is the most dishonest and predatory institution Ive ever had the displeasure of interacting with. When the pandemic hit it took a devastating financial toll on me and my family. I tried for weeks to get some help or guidance of any kind from them as they were the entity where my home was mortgaged. I got NOTHING from them, no help, no information or suggestions on how to navigate through what was a very difficult time. As a result I lost my home, but they sure didnt waste any time taking legal action against a family that was suffering. Shame on them.

    • Nicholas T

      Date: 04/14/2025

      This bank is terrible. They sent ******* adult services to my house to talk to my wife because I was upset over their customers service charging me 10 dollars for cashiers check. I will be closing OUR account.

    • Quentin B.

      Date: 04/11/2025

      Wells Fargo fabricated some fraudulent activity on my business account. ************************* claimed that a one hundred and sixty six dollar physical check. The issue here is i *** have a savings account . Therefore how could I overdraft one hundred and sixty five When I had over drafted legitimately I made sure the debt was cleared. Wells Fargo continued to claim that all my checks sent to me via email and postal service were 'fraudulent without giving me a clear explanation of the reason why they rejected. After the third physical check i tried to mobile deposit into my business account. ********************** closed my account. So I had no choice but write the **** and filed a complaint with them, Which contains further detail of Wells Fargo's abuse of power.

    • Cerelia H

      Date: 04/08/2025

      Wells Fargo does not deserve any stars. Zero star is what I would rate them. The same day my son passed away, on 12/21/24, Wells Fargo authorized a $4000 transaction plus allowed tele-transfers to happened on my account. In the mist of crying, I just so happened to check my account and notice transactions that I did not make. I called the bank to put in claims on the 3 accounts that I had with Wells Fargo at the time. During this time, I had just got paid & I had a total of $4, 671 in the bank. On 12/30 Wells Fargo finally gave me a provisional credit of the $4,000 because it was some ****************** in another state mind you, I live in ********. I would also like to mention I had no money to help bury my son during this time. I have been battling Wells Fargo from 12/21/24 until March 2025 for the $671 that I did not get back. Their excuse or reasoning was that I couldn't get my money back because they didn't see a transaction for $671. I'm continuously them they are not going to see a transaction for amount. the $671 is the difference from the $4,671 that I had in the account. I also had a bank representative over the phone to verify with me the total amounts that were in the account before all the weird transactions happened which again happened a few days before Christmas. I am saying all of this to say, Wells Fargo is a THIEF, and they stole my money!!!

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