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Business Profile

Computer Software Developers

Zendesk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 4 locations, listed below.

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    • Headquarters Location

      Zendesk

      181 Fremont St. San Francisco, CA 94105

    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2026

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The item was supposed to ship February 27th. I pre ordered the item. Have tried to contact the business multiple times, but all it will do is send an automated message with no time frame update.

    • Initial Complaint

      Date:03/07/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REMOVED(BUW) (Lodging Support)REMOVED4:57PM EST Dear REMOVED,This response is related to your reservation for Itinerary # H14560019.Your refund is being processed. It can take up to 7 business days for the credit to appear on your bank statement. A text message will soon be delivered to your phone notifying you of the refund as well. We look forward to assisting you with your future hotel reservations.Sincerely,REMOVEDRight from the start this reservation was bad. Called reservations number got three different prices within 20 mins. All, were $40 over the offering I found once we were in the room. REMOVED! The hotel looks nice outside but it's run down inside. Walls are thin. It's noisey. Beds are stiff. Pillows are lumpy. Phone receiver not working. Bathroom sink stopper broken. It's stuck closed. Bathroom door sticks & hard to close. Floor rug squares are lifting. Overpriced and we are Hilton Honors members. And they place a $75 hold on your credit card, just in case you ?????? There's no mini bar in the REMOVEDis included! REMOVED

    • Initial Complaint

      Date:02/19/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered their Bird Nesting Material which came from REMOVED. They Charged me an extra $REMOVED.66 for process which was NOT on the order itself. I asked for a refund of #REMOVED.66. As you will see in the e-mail attached, they have continued to tell me that the refund is in process. As of today I have not received this refund. In my opinion they are stealing my $ Thank You for your attention to this matter

    • Initial Complaint

      Date:12/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam - Items are Misrepresented in the Pictures The ornaments are described as "REMOVED". They are cheap plastic. The pictures show 3D figures/scenes inside the ornaments, but it is just a picture printed on a disc. The pictures of the marbles show graphics inside the marbles, but it is just a sticker on the outside of a glass half marble. I wrote the company immediately with my complaints and received two replies that totally ignored my complaint giving me a ton of hoops to jump through just to start the process of a return. The items I ordered are nothing like their pictures and the return process is basically non-existent.

    • Initial Complaint

      Date:12/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I played the game and it promised the money would be there immediately. Instead the first payout came 2 days later and the second one never came they made up a lie when I emailed them. I looked u the reviews on the game page and I am not the only one having this issue. I would love to get payed because I needed that money to pay for a bill.

    • Initial Complaint

      Date:11/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to get this refunded since September 14th 2025. This was never supposed to be a subscription to anything. My discover card should have been kept on file for a supposedly one time cost. The original purchase was for one time and we did not ever agree to re occurring charges. I have called and waited days for return calls, only to find out its out of your 7 day window. I called well before those 7 days were up. I want my money back to my account and my card removed from any further business with you.

    • Initial Complaint

      Date:11/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit card (upgrade) company notified me of two transactions suspected to be fraudulent with my card. The charges were indeed not placed by me, and the company then refused to honor my dispute, forcing me to pay the fraudulent charges incurred. They refused to reopen the dispute when I reached out again.

    • Initial Complaint

      Date:10/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I see a lot of the same complaints on this site. I, too, reserved a room, then wanted to cancel. I did not sign anything stating it was non-refundable. START AT THE BOTTOM! Notice their computer-generated responses that are NOT answering my questions!10/6 Deb,This response is related to your reservation for Itinerary ##########. Please be advised that we have followed up and expedited the processing of your refund. A text message will soon be delivered to your phone containing additional information. We appreciate your patience and look forward to assisting you with your future hotel reservations.REMOVEDD.Oct 6, 2025 REMOVED, So, will I be getting a voucher for $391.25? Will this come from the mail or an email?Thank you!10/5 Deb,This response is related to your reservation for Itinerary # .Please be advised that we have followed up and expedited the processing of your refund. A text message will soon be delivered to your phone containing additional information. We appreciate your patience and look forward to assisting you with your future hotel reservations.Sincerely REMOVEDD.10/2 Update please.REMOVED9/28/25 Dear Deb,This response is related to your reservation for Itinerary # . Please be advised that we have followed up and expedited the processing of your refund. A text message will soon be delivered to your phone containing additional information. We appreciate your patience and look forward to assisting you with your future hotel reservations.Sincerely REMOVEDD.9/27/2025 This is a follow-up to your previous request # "Hotel Approved Full Refund ..."I still have not received my voucher from my stay at the REMOVED, REMOVEDon 8/3/2025 in the amount of $391.25. Please advise. Thank you, REMOVED

    • Initial Complaint

      Date:09/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zendesk operates the technology behind REMOVEDResearch Intl Breakthrough app. The app does not work on REMOVEDS24 phone. I have emailed, called, and texted for over a month to REMOVEDResearch I never received a call or email on how to resolve the issues with this app. Zendesk sends the same automated message over and over the only thing difference in the message is the number within it. No solutions was ever offered. No one ever answer the phone. The Breakthrough app is horrible and doesn't work. You can't open or download the REMOVEDprograms. I went to Best Buy Geek Squad and the REMOVEDstore, no open could open the programs or download them. I placed a BBB complaint against REMOVEDfor a full refund of the money I spent on the REMOVEDWithin program which is $495.00.

    • Initial Complaint

      Date:09/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a jacket on August 4. It was supposed to arrive no later than August 12 but I still have not received the order. I have contacted REMOVEDand Zendesk 9 times about the order. Only After I disputed the charges they emailed me to say that they received a charge back request and they could not send the item or issue a refund unless I cancel the charge back request. They are refusing to send the jacket or the refund.

    Zendesk is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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