Complaints

This profile includes complaints for Tawkify's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tawkify has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tawkify

  San Francisco, CA 94107

• 

  Tawkify

  743 Clementina St San Francisco, CA 94103-3812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given 4 different matchmakers over the course of my time and that negatively impacted my experience. I was contracted to work with a matchmaker. As part of the process, you work with that person closely so they gain a lot of insight into the type of person that would be a good fit for you and the match. The constant changing prevented that rapport from developing.I have emailed with 2 members from the customer success team and was told me that no refunds are granted but came back to say the most they could offer is $500 out of the nearly $7000 I paid and that they would have my sign an agreement releasing them from any further responsibility. All clients are purchasing Tawkify's Services. You are not only purchasing a specific number of matches, you are also purchasing time spent with a matchmaker, and internal Tawkify support teams, and their interactions and insights with you pursuant to their service of your experience. Part of this insight may include date conduct insights, date preparation, and general dating advice.Over the course of my experience, I was not provided date insights, preparation, general dating advice, etc. I had one introductory meeting with each matchmaker via Zoom and then after that it would be either brief communication through text to let me know if a date was scheduled or a brief 10-minute call to relay date feedback. The constant changes in matchmaker disrupted any progress I was making as the rapport and knowledge that I and my matchmaker made was lost and I had to completely start over again. After four different ones I became completely disenfranchised and feel that Tawkify failed in providing any material benefit that they were contractually obligated to do. Therefore, while I believe I should be fully refunded due to their failure to provide the obligated service, I understand I did receive some service but believe the refund should be significantly higher than what has been offered.

  Business Response

  Date: 11/18/2024

  Thank you for bringing your concerns to our attention. We recognize the significant investment of time and money you made in our service and we're sorry to hear that your matchmakers were switched and understand why that could feel disappointing! We always aim to provide a consistent experience, but sometimes factors beyond our control come into play. Your feedback is important to us, and we genuinely care about your experience. We understand how important and sensitive the process of finding love can be and we want you to know that our team is committed to providing the best service possible that delivers value to all our clients. We are available at **************************************** if you would like to discuss solutions further. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22525963
  
  I am rejecting this response because I have already been in touch with **** from your customer service team several times with no success. While I understand that a business cannot predict when its employees choose to leave it, I ended up being more negatively impacted by those departures than the company did. They still got paid and I was left with a disjointed experience.
  

  The website for Tawkify advertises that clients are paired with ONE of our expert matchmakers and your matchmaker will spend time understanding you.. Thats very difficult to do if you have to constantly get acquainted with one matchmaker only for them to leave. They also advertise that youll have access to tools, private events. I didnt have access to either of those things. 

  I would also like to respond to the reference to how challenging finding love is. While that may be true, you might expect more from a company you paid several thousands of dollars to find they did they not deliver as advertised.

  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 11/26/2024

  From: **** ****** <*************************>
  
  

   

  Hi ****,

  
  

  I have resolved this issue with Tawkify. What do I need to do to close my complaint out?

  
  

  Thanks!

  
  

  ****

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to formally address the incomplete fulfillment of services I contracted with Tawkify on February 27. My transaction in the amount of $4,900 was for a package that was to include three curated matches, along with additional outlined services. However, I have not received the full services as detailed in my contract, and I am seeking a resolution to this matter.On September 19, a Tawkify representative, ******* *******, verbally acknowledged that the outlined services had not been fully provided. Despite this acknowledgment, I have not received a follow-up resolution or the services for which I originally ************* rectify this situation, I respectfully request a partial refund in the amount of $3,622, given the unfulfilled elements of the package.Thank you for your attention to this matter, and I look forward to a prompt response to discuss a satisfactory resolution.Warm regards,******* *****

  Business Response

  Date: 10/30/2024

  Thank you for reaching out. We see that our team is actively in touch with you to continue your package and find a resolution. Wed sincerely like to help and are eager to provide the best service possible for the remainder of your experience. It looks like our team reached out again today about scheduling a call. Looking forward to speaking soon! 

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22486950
  
  Thank you for your message. While I appreciate your teams outreach, I must express that the customer service provided thus far has not met the expectations outlined in our agreement. I had anticipated a more proactive approach and tangible results, which unfortunately have not materialized.

  Given the unmet expectations and my dissatisfaction with the current progress, I believe its fair to request a partial refund for the services rendered. 
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  ******* *****

  Business Response

  Date: 11/20/2024

  Hello, it looks like our customer success team has tried to contact you and offer a refund without response on November 8th 2024 and on November 14th 2024. Please reach out to our customer success team at ****************************************** so we can resolve this matter. 

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FALSE ADVERTISING: DOES NOT DO BACKGROUND CHECKS MATCHED ME WITH A MARRIED MAN Tawkify seemed like a great option and what sold me was the fact they advertise they do background checks.Made me feel better about meeting random menor not in my case.I was told my date was a very successful, recently divorced man that was divorced 3 months prior and stated he lived in a city; I was familiar with, that was a nice area.Turns out this man WAS MARRIED and lived in a warehouse in a bad neighborhood. He was buying a condo that was worth less than my house.. Mr. Very SuccessfulTawkify is no better than you searching the apps and taking a chance yourself.If Tawkify would have checked the county records to verify his divorce or mailed a letter to his so called address (do the background check they claim to do) then they could have figured out he was a fraud. However, I feel Tawkify doesnt care about the well being of their clients, just the cash. This guy spent his last dime on Tawkify to try and meet a woman with money to fund his divorce. As a single, successful woman Im not comfortable taking chances meeting random men and thought this would be a great, safe way and this was a total SCAM. The matchmakers name was *****. And the married man she set me up with was named ***** from ********. What a Joke Tawkify is. Spend your money on a vacation.

  Business Response

  Date: 10/30/2024

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and regret that your experience with our matchmaking service did not meet your expectations.

  Were sincerely sorry to hear about any miscommunication in your match introduction. Regarding your match's neighborhood, we are not able to disclose client's addresses, and personal preferences are highly subjective.

  We'd like to clarify that Tawkify conducts public record screenings, not background checks. Our team is committed to providing the best service possible, and we're available at ******************************************************************** if you'd like to discuss further.

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22461906
  
  I am rejecting this response because:

  You set me up with a Married Man. Married. Your match maker lied to me about his marital status. Your website clearly states it does background checks. The matchmakers definitely told me what city he claimed to live in. Also, I already reached out through email and through my account in regard to this and received no response. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Tawkify in July of 2024. I purchased 5 matches and 3 free. Ive had very little communication with them since I originally joined. The first date I went on, I got no feedback on.The second date was fine. But I have had no communication with the company. Limited matches in my area. Seeking a partial refund

  Business Response

  Date: 09/30/2024

  Hi there. Thank you for reaching out. We are sorry to hear that you haven't enjoyed your experience so far and want to help. It looks like our team replied to your last email on August 21st but didn't hear back. Additionally, we can see that feedback from your first date did come in but was just delayed because your match took some time to reply. We just emailed you again today and are eager to do whatever we can to provide the best service possible for you. We look forward to hearing back from you soon! 

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22347645
  
  I am rejecting this response because:

  the issue wasnt resolved. I am seeking a partial refund for services not rendered. 
  the business did reach out and I have a call scheduled with them tomorrow 10/2. 
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/03/2024

  Hi there. We are so glad to see that our team was able to find a resolution with you on your call yesterday. If you need anything else we are always here to help! 

• Initial Complaint

  Date:09/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent a significant amount of money on a matchmaking service that guaranteed professional matches based on an idea that both parties were investing in the service. The matches were recruited and I dont know how but they didnt invest the way I did. I spent $5k on 3 matches because of the quality they promised. The first match was so bad they gave me an extra. Despite spending 6 months talking with a matchmaker, the results were all random men probably found on online websites. This is a scam and I feel they are preying on professional women. I dont want others to waste their money. I would like a partial refund for horrible service and not meeting up to their expectations or obligations.

  Business Response

  Date: 09/17/2024

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and sincerely regret that your experience with our matchmaking service did not meet your expectations.
  We recognize the significant investment of time and money you made in our service. Your disappointment with the matches provided and the perceived disparity between our promises and your experience is concerning to us. We strive to provide a professional service that delivers value to all our clients.
  While we aim to facilitate meaningful connections, its important to note that finding a compatible partner is a highly personal journey. Everyones expectations and experiences in this process can differ significantly. We do our best to meet each clients unique priorities and preferences, but we cannot guarantee specific outcomes.
  Rest assured, all individuals in our database are genuinely invested in finding a partner, even if their approach or level of engagement may vary. Our role is to create opportunities for connection, but the chemistry and compatibility between matches are subjective and can be unpredictable.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22271888
  
  I am rejecting this response because:
  I believe you did not make matches where there was anything in common or any potential. I would like a partial refund. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Tawify on June 19 and paid them $8,000 for 8 dates. I met with matchmaker #1 who listened to all my preferences in a match. I was setup on a date for July 13 and the match was the complete opposite of what I was looking for (he was older, no career, had kids, not serious about marriage, also he told me he's been going on free dates through Tawify etc). I shared this feedback with my matchmaker and even talked to the client success team and they assured me that they have other great matches for me. They proposed another match for me who was outside of my age range and I declined the match. Matchmaker #1 informed me that because I'm black and also have a special needs child that it is hard for him to find a match for me. I decided to give it another try thinking maybe I had a bad matchmaker. I was setup with matchmaker #2 who found me another match after 2 weeks of waiting only for the match to inform ****** 2 days later that they are in an exclusive relationship. This shows proper vetting did not happen with any of these dates or potential matches. Tawify swears that they thoroughly vet all candidates before proposing a match but that is not true and as a paying client that is deceiving. To date I have received zero quality matches or dates and yet Tawify has taken my $8,000 and refuse to refund me my money. They take advantage of vulnerable people like me who are truly interested in finding their spouse and make grand promises of having 1 million+ matches in their database but they actually do not have alot of high quality matches available. They over advertise their service to make you think you could find the love of your life through them but then once they take all your money you find out that they actually cannot produce the results they are marketing. Also being told that because I am black it will be hard for them to find me a match but yet they refuse to refund my money is such a scam. This company should get shut down. Please DO NOT sign up

  Business Response

  Date: 08/13/2024

  At Tawkify, our goal is to get people offline and connecting in real life. Our service is fully confidential, and we value user privacy for our community. We're sorry you didn't enjoy your experience and we'd like to help. We see you're already in touch with our Customer Success Team which is the best team to discuss your experience with.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22131377
  
  I am rejecting this response because: I have been in contact with the Tawify customer service team multiple times regarding the lack of high quality matches they have provided to me despite taking $8,000. I have asked for a refund three different times and they refuse to give me my money back. Tawify has not been able to provide any of the services they advertise to me. I was informed by my previous matchmaker that because I am black with a disabled child that it is hard to find me matches. This company grossly misrepresented the service they could provide to a client such as myself. ****** has only produced me 3 matches the first one was a disaster date that met none of my preferences, the second one was out of my age preference, and the third was currently married (not a preference of mine) but I was open to a date only for this match to cancel last minute and state that he is in a relationship. Based off my experience Tawify does not have 1 million+ high quality matches available like they advertise because they have not been able to find me one suitable high quality match. They target vulnerable individuals such as myself who are sincerely interested in love and take advantage of us by promising that they have amazing matches only to take thousands of dollars (in my case $8,000) and not produce any high quality matches. I am a single mom to a disable child I cannot afford to and will not allow Tawify to scam me out of $8,000. I will definitely be pursuing legal action if they do not refund my money and will go on social media to warn others of this company, I have already shared this feedback with the customer service team and they are holding on to my money and refusing to give a refund (even a partial refund).

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10th, 2023, I purchased a package of 12 matches from Tawkify. I paid $12,000. During the call they allege that at the sixth month mark you can cancel to receive a partial refund. Now they are claiming that you can only claim that if it is an "internal match" that worked. Now they won't refund my money at all. I wasn't happy with the service and wouldn't recommend them that is on me for falling for their marketing. But not refunding my money is unexceptable behavior and people should know about this and I want my refund.

  Business Response

  Date: 08/05/2024

  At Tawkify, our goal is to get people offline and connecting in real life. Our service is fully confidential, and we value user privacy for our community. We're sorry you didn't enjoy your experience and we'd like to help. We see you're already in touch with our Customer Success Team which is the best team to discuss your experience with.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22074562
  
  I am rejecting this response because: Please really respond to my request. Saying you are sorry that I am unhappy could be written by a robot (I am not saying you are but in today's age, I can't know for sure). I am asking a person at Tawkify to really look at what you offer and the way people read your refund policy. This is very expensive for a dating service that didn't meet my needs. And part of what the sales pitch is, is that it is worth signing up for a year because if you are unhappy at the six month ***** you can cancel the rest of the year and get a refund for the portion not used, which is all I am asking for. I am not asking for a full refund, just for the rest of the year that I don't want to use.  If you are saying that is not real, then you need to change your marketing because it is highly misleading and feels like I was lied to. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Tawkify $4410 on May 17, 2024 for 3 matches. My matchmaker was **************** from ***. I had a great conversation with them on May 24, and they helped me to identify my priorities and preferences for the matches. Next, I met with ***************************** on June 6, who was my dating coach. Once again, I had a great conversation and was looking forward to my first date. Well, let me get into how the scam unfolds. My first date was scheduled for 6/13. On 6/12, I receive a message that there was a miscommunication with my Matchmaker and the date needs to be rescheduled to 6/21. On 6/20, I receive a message from ****** that the date was cancelled. On 6/26, I am notified of a "new match". This date was scheduled for 7/12. On 7/8, I receive a message from Tawkify that again, the date needs to reschedule to 7/18 at 7:30pm. On 7/18 at 12:30pm, I receive a message that my date had a family emergency and they need to reschedule. I reviewed Tawkify's T&C's and was astonished at their unlawful and deceptive refund policy. After requesting a refund for NO dates and deceptive practices, Customer Success refuses to provide a refund and offers another match. For anyone reading these complaints, I do NOT recommend Tawkify. If you have single friends/family on IG or FB, please warn them. I encourage anyone contemplating Tawkify to read the reviews as an employer on Indeed. There you will read that even their employees admit to deceiving clients and how Tawkify is not aligned with the values they state that they have. Tawkify does not act in good faith to provide the services they advertise. They failed to provide ANY matches, wasted my *************** and it's disappointing knowing how they took advantage of my vulnerability (along with countless others). This company is a fraud!

  Business Response

  Date: 07/22/2024

  At Tawkify, our goal is to get people offline and connecting in real life. Our service is fully confidential, and we value user privacy for our community. We're sorry you didn't enjoy your experience and we'd like to help. We see you're already in touch with our Customer Success Team which is the best team to discuss your experience with.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22015491
  
  I am rejecting this response because: (a) I did not receive the services that I paid for. (b) I requested a refund on July 18, 2024 after Tawkify failed to deliver the services they promised. To date, they have not processed the refund. Their last response was that they do not offer refunds and they would offer an additional "match" which is frankly insulting when they were unable to provide any matches.  (c) On July 22, 2024, I sent yet another demand request for failing to deliver the services I paid for and they have now gone dark.

  In short, as a customer of ********************** (or any business), I should have the ability to make informed decisions and have confidence in the agreements I enter into. After I paid Tawkify, I was never provided with their terms and conditions, a receipt, or information on how to cancel. The rep that "sold me", provided me with a slide deck on what I could look forward to. It's clear that Tawkify is a complete scam. I don't know of any company that would not try to rectify a situation with a customer after they failed to deliver a service that was paid for. Tawkify's practices are clearly fraudulent.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Officer,I am a member of Tawkify and have purchased a 12-date matches package(my tawkify account: ************************ Throughout our service period, I frequently communicated with Tawkify's customer service team over the phone. During these conversations, I was assured that this package would remain available for a lifetime.Due to being in a relationship, I did not use my account for some time. Recently, I decided to resume using Tawkify's dating service and discovered that my remaining matches (7 matches) have been forfeited. According to their explanation, they attempted to contact me via phone calls and emails, to which I did not respond, leading them to forfeit my service.As a regular user, I typically do not answer calls from unknown numbers, and my email inbox receives numerous messages daily, making it challenging to review each one individually. I relied on their assurance over the phone that this service would be available indefinitely.I am eager to continue using their service and kindly request that my remaining matches be reinstated to my account.Thank you for your attention to this matter.Sincerely,Lucia

  Business Response

  Date: 07/22/2024

  At Tawkify, our goal is to get people offline and connecting in real life. Our service is fully confidential, and we value user privacy for our community. We're sorry you didn't enjoy your experience and we'd like to help. We see you're already in touch with our Customer Success Team which is the best team to discuss your experience with.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22014378
  
  I am rejecting this response because:

  I proactively contacted Tawkify's customer service team for assistance. However, they did not offer a solution or provide options to restore my remaining matches or issue a refund yet.

  *******************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this service based on the quality they promised. I paid $4900 for 4 matches they will carefully select based on my criteria. I found they recruit men online and men dont pay for the dating women. The service manager suggested not to talk about their service because of this issue I believe. The company should make it clear to women who pay for the service. My option was the cheapest one. The service can be charged for $12,000 for 6 matches. Women who pay for the service will expect the man who is serious about dating. But Women pay for the service and when I confronted them they refused to give me a refund. I didnt use the service. I want the refund. I want every woman who is considering the service to know about this. They know it is not right so they offered me a half refund but I want the justice. Not half refund. Full refund and also they need to tell all women clients that they recruit men and men dont pay.

  Business Response

  Date: 07/22/2024

  At Tawkify, our goal is to get people offline and connecting in real life. Our service is fully confidential, and we value user privacy for our community. We're sorry you didn't enjoy your experience and we'd like to help. We see you're already in touch with our Customer Success Team which is the best team to discuss your experience with.

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22013131
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 07/23/2024

  We women paid at least $4900 up to $12,000 hoping for men who are serious in being a relationship. We dont want to meet someone who didnt pay for the service and can meet online dating app easily. It is not fair to women. 
  I specifically requested men with criteria. 
  If you see their ad, they promised refund. 
  please help me with this. Thank you.