Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I could have a onetime charge of $5.00 for a single question. I accepted and now have been charged every month, a membership fee which I never agreed to. I called and tried to get the issue resolved and they refuse to refund any money. The customer service department personnel were very rude and not willing to help. I asked to speak to a supervisor and they said they had none. Very shifty organization, they should be banned from the internet.

  

  Business Response

  Date: 11/07/2023

  Hello *****,
  
  We apologize that you had this experience with JustAnswer.
  
  We've refunded your payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dealt with just answer I did not agree to a monthly payment of $46.00 from my account they keep attempting to take money from this account without my permission I would like that activity to cease please

  

  Business Response

  Date: 11/06/2023

  Hello ********,

  I apologize that you had this experience with JustAnswer. We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  I have verified that your membership has been turned off and you won't see any attempts for further charges on your account.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business stated I could try a 7 day trial for only $1. I asked a legal question same day as purchasing the $1 trial and was immediately charged $46 and they will not refund me my money. This is a total scam.

  

  Business Response

  Date: 11/06/2023

  Hello *****,

  We deeply regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: *************************************

  I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They trick you into thinking they will only charge 1 dollar and then refund it. But they enroll you in a month to month agreement. I did not want to have a membership. They refused to refund the *****. They did cancel my "future" membership charges when i called which is good. But will not refund the *****. Thousands have complained to them and I am just another victim. I want my money back. I also told them I am a very senior citizen which did not matter, so I feel this is a form of elder abuse! Others beware.

  

  Business Response

  Date: 11/06/2023

  Hello ****,
  

  Our heartfelt apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20829825
  
  I am rejecting this response because: They trick people into not knowing they are going to charge them. They said they are not going to charge me any more. But they will not refund the one month they charged me. I can't fight them but they know at least I did not appreciate their tricky methods. I just can't believe they have been able to do this to so many people.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/07/2023

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Computer question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have cancelled your most recent charge. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off your account by the time you receive your next billing statement, and it'll be as if the transaction never occurred.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  just answer printed that for 5 dollars I could get answers to my question. Than my don't texted me asking me if I had made a charge for $30 to just answer and the answer was no it never said $30 anywhere in the advertisement it was all five dollars I disputed it with my bank but who knows how that's going to go but I really would like my money back I have not read the answer I don't want you to answer I don't understand these people why they do this and I admit illiterate when it comes to some of those computer stuff but I didn't think I was that dumb but obviously I am and just get them to return my money please

  

  Business Response

  Date: 11/06/2023

  Hello *****,
  
  Thank you for reaching out to us. Let me resolve this for you. 
  
  I've cancelled your membership charge. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:11/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me for services I did not receive and without my authorization. I was unable to stop the charges of $46.00 per month for 9 months.

  

  Business Response

  Date: 11/06/2023

  Hello *****,
  
  We hear you and will be happy to resolve this concern.
  
  We've refunded your payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for information regarding a potential lawsuit. I was directed to Just Answer from a different website which I don't remember. When I got on the Just Answer website there was a $5 charge to ask a legal question. My *********** coupon came up and said it would refund me $6 so I thought what the heck. I paid the $5 and asked my question and received some follow up from what was supposed to be an attorney. He made some suggestions but really never answered my questions. I was ok with $5 for this. Today I received a note from my **************** regarding a charge when my card was not present for $60 from the Just Answer website. It also said that it was "recurring". I never approved a $60 charge nor joined their recurring program. I emailed Just Answer and they say they cancelled my recurring membership but then cut me off with no mention of the $60 refund. The chat box locked and I could no longer engage with them. Talk about unethical business practices, I have spent about an hour and a half trying to get this resolved. I filed this complaint so that hopefully no one else has to go through this for results that you could receive likely talking to your friends over coffee.

  

  Business Response

  Date: 11/06/2023

  Hello **,
  
  I definitely want to rectify this concern for you.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled membership online the day I used Just Answer but it did not cancelled. Seen charge on my online account. Called to get this resolved and get my ***** refunded. Agent was not going to do nothing about it just said your membership is still active asked to speak with manager and he said manager couldn't do anything about it. I was billed on 11/2/23 and today is 11/5/23. I havent used Just Answer at all since the day of new membership. What is the big deal to refund the *****.

  

  Business Response

  Date: 11/06/2023

  Hello *****,
  
  Thank you for reaching out to us. 
  
  We couldn't locate the transaction using the information you've provided. Do you have another email address we could try? We can also locate the account with the following information:
  
  - A different phone number
  - Your order number
  - The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.
  - Your PayPal email address if you are being charged through PayPal
  
  You may send any of these information to me using my contact information below so I can further assist you. 
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an injured puppy and I needed a Vets opinion..the initial question was $5 then after my question ended I looked and it said it took out $5 and $35 for membership which I DIDNT want not would I have agreed to. I contacted support and she said there was nothing she could do bc the charge was nonrefundable...for a 1st time customer I was ticked..this is how they scam ppl. If a customer isn't pleased you don't charge them for the service. I even canceled right after my question was answered so I wasn't charged next, then come to find out they already charged me and refused to reimburse. Terrible business experience!

  

  Business Response

  Date: 11/05/2023

  Hello ******,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just Answer charged me $2.00 for a question which I agreed to and now I notice on my M/C they charged me $66 which I had no knowledge of and if I go to there web site to ask for a refund they want $2.00 more. I feel that I was ripped off I want a credit back for the $66.00

  

  Business Response

  Date: 11/05/2023

  Hello *****,

  We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: *************************************

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************