Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction with the company 'JustAnswer' took place on Feb 13, 2023. I paid $1 then they took out $55.I was having a problem with my email account and they offered to help me with that by paying $1. They just wrote a one-liner response without really solving anything.I just want them to refund my money and next time they should write properly what they are charging people before taking money out of their accounts. The business didn't try to resolve the problem, they just said that they will cancel my membership but are not ready to refund my money. They are running a scam and they should be stopped.

  

  Business Response

  Date: 02/21/2023

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out.   
  
  As a courtesy, I have processed a refund of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA ************* *********************************** ********************

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19443594
  
  I am not sure what's happening, I have attached the transaction from my **** card. I see a charge of $55 on 02/14/2023, a charge of $1 on 02/14/2023, than a refund of $55 on 02/22/2023 and than again a charge of $55 on 02/22/2023.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/23/2023

  Hello ******,

  Thank you for letting us know.

  It looks like you might have a second account with JustAnswer but I'm not able to find it.

  Would you please reach out through my contact information so our team can help find that other account?

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19443594
  
  I never signed up for another account with you all. It's funny that the moment you all refunded $55, immediately after that you charged me again for the same amount. I seriously don't know what's happening.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/24/2023

  Hello ******,
  
  Thank you for your response. 
  
  We've responded to your email on ticket ID ******* to ask for more information to locate this charge. Please respond to our email, we would like to resolve this for you. 
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19443594
  
  Hi *******,

  This is what I got from you - "If you see another $55 charged to your account, you may have another account with us. With that said, we need the first 6 and last 4 digits of the card that was charged so we can take a look if you do have another account". 

  I spoke to one of your agents and gave her my card details and she can't find any other account. Please let me know what's the next step!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/24/2023

  Hello ******,
  
  Thank you for letting us know. I sent you an email with information you can reference to your bank regarding the charges on your account. Please check the email with ticket ID *******. 
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 02/26/2023

   
  Complaint: 19443594
  
  Not sure what's happening, still waiting for the bank to respond
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/27/2023

  Hello ******,

   

  Thank you for your reply.  We understand that you are waiting for your bank to respond.  If your bank cannot confirm that there was only one $55 charge and that it has been refunded already, we can arrange a conference call with you, your bank, and our billing department.  We are as eager as you are to get this resolved in your favor. You can either use my contact information below or respond to the email from our customer care center with the ** *******.
  

   

  Best regards,

  Meg at JustAnswer *************

  ********************************************************** or call **********************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  asked a question about my truck was not informed about 49 dollar a month fee that I would be charged automatically this is a scam this business should be shut down

  

  Business Response

  Date: 02/21/2023

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your ***** question. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have cancelled your charge. The authorization shown on your card statement should drop off your account by the time you receive your next billing statement, and it'll be as if the transaction never occurred.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA ************* *********************************** ********************

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-25-23 I contacted just answer when I was trying to set up my new iPhone. I thought it was part of Verizons help services. I spoke with a representative who told it would cost 1 dollar to access an answer. I agreed to the dollar and received no applicable answer. Then on 1-30-23 my bank account was changed $46.00 for a membership that I hadnt agreed to. I discussed this with customer service and they offered no remedy. The representative actually referred me to the BBB for proo of their integrity I used my bank card to pay the $1.00 so they had access.

  

  Business Response

  Date: 02/21/2023

  Hello *********,
  
  Thank you for contacting JustAnswer.
  
  JustAnswer is not the official customer service platform for Verizon.  You likely clicked on an advertisement for JustAnswer which brought you to our site.  You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, ************************* Appliances, Automotive, etc.  
  
  As a courtesy, I have processed a refund of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA ************* *********************************** ********************
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/25/23 I requested advice on fixing an appliance, I understood this to be a one time charge and paid for it accordingly. I just received a second charge of $35 dollars, pending 2/23/23 I didn't realize, nor wanted to have a membership as I live off a fixed income and cannot afford it. I used the companies website to cancel the membership however, they would not stop the last payment. I would like receive the refund of the last payment of $35.00 as I feel this was a bait and switch transaction.

  

  Business Response

  Date: 02/21/2023

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your HVAC question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a refund of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA ************* *********************************** ********************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was using the $5 trial membership from JustAnswer, but was billed $65. I immediately called the group and cancelled. They informed me that the membership bill could not be cancelled according to their stated policy. The trial membership was apparently a bait and switch. At least they cancelled the membership, and made an exception, they said, to refund the $65. Since I live on Social Security, $65 is a lot of money to me. They said the money was refunded on Feb. 2, 2023, but the online bank record and credit card record show no sign of such a refund. I called to say that the money never arrived, but was told that the bank must have made a mistake. I'm still trying to get my money back, but it looks hopeless. My question for Just Answer was regarding the worth of a book belonging to a recently widowed friend who needed to know. The person giving the answer to this question wanted far more money for his appraisal than the book could be worth, so I rejected his offer.

  

  Business Response

  Date: 02/21/2023

  Hello *******,
  
  Thank you for reaching out to us at JustAnswer.
  
  I certainly understand the concerns you have regarding the charges associated with your account and Im happy to help clarify this for you. New visitors to our site are offered a monthly membership which provides them access to Experts from a wide variety of categories. Customers are charged a join fee as well as the monthly membership fee at the time they post their question.
  
  The cost of the monthly membership, which in your case is $65, was displayed on the same page you entered your billing information, just before you posted your question. There is no obligation to continue your membership, and you can cancel at any time.
  
  As a courtesy, I have processed a refund of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA ************* *********************************** ********************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **************** this past fall and I was having problems with it so I went to the Vizio website that was listed in the instruction manual for help. When I accessed that website, I was switched to the Just Answer website without my knowlege or permission. It was a seamless switch. I didn't even know the switch had been made. As far as I knew, I was still on the Vizio website, so I gave them my credit card info. I was unaware that the company Just Answer even existed before this time. A $55. 00 fee from Just Answer was reflected on my most recent **** of America statement. I contacted **** of America (my bank) and they told me they couldn't help me so I am contacting you for your assistance.

  

  Business Response

  Date: 02/21/2023

  Hello *******,

  I apologize that you had this experience with JustAnswer. I hope you got a manual for your machine.

  I have refunded the membership fees charged to your account. You should see those back in your bank within the next 3-5 business days.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the automated system I'd be paying 5 dollars for a conversation with a lawyer the website sent me to a paywall that didn't say what I'd be paying for and I put my info in to pay 5 dollars only I asked a question talked to a lawyer and got charged 46 dollars was told by customer support I signed up for a month membership that overdrafted my card they have my money and i need it to budget my life 46 dollars was all I had and they just took all of it I want it back

  

  Business Response

  Date: 02/21/2023

  Hello *****,
  
  Thank you for reaching out to us and we'd like to resolve this for you. 
  
  I've cancelled the $46 charge. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had problems with my blueair air filter. I put the url given in the user manual (www.blueair.com/customer-support) into my ****** search box and the first thing to come up was justanswer (which I mistakenly assumed wasat least related to the real company.) Bad Mistake as I was directed to a chat line (with a bot) asking me to fill in my credit card info and I would be charged an initial fee of $2 that would be refundable. Even worse mistake! They gave me an answer that my 311 purifier (which has a list price of $360) was un-repairable and I had my credit card charged $65 CAD. Since they did not say that there would be a fee and for what services other than a one time answer, I should (at least) be refunded that $65 CAD.

  

  Business Response

  Date: 02/21/2023

  Hello *****,

   

  
  I'm happy to help with your concern. I remember assisting you with this issue yesterday.  You must have contacted us through another method, I see that I have already refunded your $65 payment for you. You should see the funds on your end in 3-5 business days.

   

  Please let me know what I can do for you to earn a 5 star rating.

   

  Best regards,

  Meg at JustAnswer *************

  ********************************************************** or call **********************

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2023, I used JustAnswer.com to ask a legal question. I recently learned that by asking a question that obligated me to a membership and $79. being taken out of my checking account monthly. I never agreed to that and this is not explained anywhere on the website. **************** has been distinctly unhelpful. This is fraud and this site should be shut down...right after they give me a full refund. Can you help?

  

  Business Response

  Date: 02/21/2023

  Hello ******,
  
  Thank you for giving us the opportunity to assist with your concern today.
  
  We've refunded the membership charges. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertised on the internet a $1 fee to answer a technical difficulty up to $46. They began drafting my credit card $46/mth since 8/2/2022. I called them to have it stopped and cancel and spoke to a customer service associate on the phone who handled it, they said. I also called my bank and completed a fraud form. The $46 fee was reversed to my checking account and I just noticed that it has still be drafting without my knowledge and todays date is 2/20/2023. There was no explanation that they even had a right to draft my account on an ongoing basis and I called to complain and have it refunded and stopped before and this was not done. I just called again and had it canceled, called them and they said they had no phone record of me calling previously. This is fraud, scam, and I have never used these services outside of the first phone conversation that I had with them when they were not even able to help me resolve my computer issue. When I spoke to the agent on the phone they said that by using their services to start with that authorized them to continue to draft my account? That is not true, I did not authorize this, and called back once already and asked them to stop. Please file a complaint against them. I want a refund and they said it is against their policy to issue refunds. I am attaching the screenshot of their web-site showing they charge a small undisclosed fee to answer a question. There is no mention of an ongoing charge here. They drafted my card for 7 months at a total of $322 and I want my money put back on the card. I can get copies of my credit card statements. I am on hold with my financial institution right now requesting these statements.

  

  Business Response

  Date: 02/21/2023

  Hello *******,
  
  Thank you for reaching out to us. We'd like to resolve this for you ASAP. 
  
  We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************