We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Pacific Gas & Electric Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Important information

Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pacific Gas & Electric Company has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in February 2025, I changed my automatic payment form from one credit card to another. It turns out for *** that you have to delete the entire automatic payment schedule and create a new one for the payment form to update in their system DESPITE the option to simply change the payment form and saving. This sets all customers up to have late payments and is misguiding!

    • Initial Complaint

      Date:04/09/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint regarding service received from PG&E department supervisor Dear *********** am writing to submit a formal complaint regarding the service I received from the PG&E department supervisor, ******. I found his conduct to be extremely rude and unhelpful during our recent interaction.I had contacted PG&E to address an issue with my invoice being sent to the wrong address on file. Despite explaining the situation to ******, he did not follow the guidelines, policies, or regulations in place. Instead, he was dismissive and uncooperative.I was informed that my mail had been sent to an incorrect address, which resulted in me not receiving a bill. When I reached out to PG&E to rectify the situation, I was shocked to learn that I had been removed from a program that had previously wiped my debt clean. I requested ****** to reinstate me in the program as it had only been three days since the error occurred and I had not received any notification from PG&E. However, ****** refused to assist me and stated that he would not reinstate me in the program.I believe that ******** actions were biased and unprofessional. It seemed like he had a personal issue with me and was not willing to provide the necessary assistance as per protocol. This situation needs to be resolved promptly and I request that the appropriate measures be taken to address this issue.I trust that the necessary actions will be taken to investigate this matter and ensure that such incidents do not occur in the future. I look forward to a prompt resolution and would appreciate your attention to this matter.Thank you for your understanding and cooperation.Sincerely, **** ****

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive a care discount due to low fixed income. I am using solar energy. Instead of giving me my discount or listing it as n/a PG&E is charging me for the care plan. They refuse to credit me for what I payed and they are continuing to charge me for having the care program. Im not the only one to be unjustly charged.

    • Initial Complaint

      Date:04/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to make a contract payment for several days for an electrical panel upgrade. The online payment system has been giving me an error, and when I call in, I just get directed to the same payment system. I've left two voicemails about this but am not optimistic I'll hear back.I would greatly appreciate if a senior manager could contact me directly via email to resolve this.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was an issue with a licensed contractor performing work for me at my home. The contractor hit a gas line, and PG&E had to repair due the licensed contractor's negligence. When the PG&E inspector arrived, the contractor who had previously presented valid license for which he was doing work under instead refused to share that license with ********************, claiming that it was his brother's license. ******************** sent a bill for the damages to me as the homeowner, claiming that the contractor was unlicensed, even though he was licensed and refused to share that information with the PG&E ************ chief complaint to the BBB is that PG&E sent a collections notice with contact information to resolve the dispute, however the contact information provided was an emergency line that could not be used to contact the representative. As a result, I sent them a response via mail on 2/11/2025. PG&E has never responded, and instead sent the claim to a collections agency. No one from PG&E has contacted me directly, and all I wish is to attempt to resolve the matter directly with PG&E rather than be sent to a collections agency with zero response to my letter. It is unfair that PG&E has taken this action of sending this claim to collections without A) providing valid contact information and B) acknowledging my written response.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/2/25 at about 3:30 pm my electric service was shut off with out notice on that day. I called and spoke with 2 different representatives one being a supervisor to see what I can do to get my power back on. They said other than paying a $1200 past due bill there was nothing they can do. I explained i have kids in the home it is cold where we live and have no heat, they did not care I offered to pay a portion just to get my services restored until the next day so I can go seek for financial assistance in the morning that still meant nothing to them. In the past some years back they were able to take a payment and set up an arrangement for the rest but in this case they did not want to work with me. I lost my job early November and have been receiving unemployment since February, with just me and my 3 sons living in the house its been a challenge keeping up all I was asking was for some help over night to have my power turned back on but they denied everything. A little compasin for someone in need would have been greatly appreciated by me and my kids but none of that meant anything to the representative or member of management. I had to send my kids to spend the night at grandparents house due to it getting to cold in my house. All my groceries in the fridge are now bad and freezer stuff is thawed out as well. I just couldnt believe that they would not work with me to get my power back on mainly for the sake of my kids. Terrible customer service.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted on multiple occasions to resolve my true up bill with PGE without success. My panels were disconnected for my solar about 2-3 years ago. I called today to inquire about the *** program that I heard about through another family member. My main complaint is that for years I was told in order to remove my account from the Solar Grid , 2 supervisors told me I would not have any options and have to pay another solar company to have them removed. For the last 3 years I have struggled to make my payments due to the excessive amount of true up, trying to arrange multiple payment arrangements. I was out of work and I was informed after exhausting all my options regarding local community resources amounting over 3k that If I failed to make my payment on 4/06/25 my services would be shut off for non payment and there is nothing anyone could do. The kicker is that I would not even be eligible for a new arrangement until 9/2025. So how am I, a family of 8 and 1 child with a disability going to be able to live without service for 4 months? This is extremely upsetting and more so because no one from *** has ever offered me the opt out. *** never told me this was an option and to have to learn from others who Experienced the same issue is extremely saddening. Then in order to qualify for *** I would have to wait another ***** days. This would exceed the time frame to pay my bill. I was told no other arrangements could be made and I even called 1 week before my due date to see if I can break my true up into smaller payments and add to my current arrangement and I was told no. My main concern is the overcharge and why was I never made aware of the opt out option for my solar when I have had no solar panels over the last 3 years?

    • Initial Complaint

      Date:03/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PACIFIC GAS ELECTRIC COMPANY, I do not have a contract with *************** they did not provide me with the original contract as i requested

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E committed a very unreasonable time frame to connect the power back for our house which is located in an existing suburban neighborhood in the center of **************. They cited a transformer upgrade as a reason for the delay - which was not for our house and should have been done in ordinary course of business, Additionally, they cited incremental load which is irrelevant since we did not upgrade the electrical panel for our house. As a result of the delay, my family and I were forced to move out of our home and endured over three months without power. This caused significant hardship, and I am seeking reimbursement for the expenses and distress we suffered.Additionally, I was told repeatedly that I should be able to file a claim. When I did file a claim, PG&E promptly dismissed it.

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just received a letter from PGe that the first version of solar system we installed 20 years ago. The *** Program allowed us to annual billing will expire and will change to monthly billing. Because the first version was too old and not working, another new solar system we just installed 2 years ago will not count. I called and their reply was that they only count the first version.I found out PGe practices unfair charging by charging us $0.45 per kwh and paying us $0.03 if we produce extra kwh. The monthly charging ensures that we cannot save our energy in summer and use it toward winter, so that they will maintain their high profit.Due to global warming problem, every citizen should do their part by using the green energy. The company should, do their part and not to cause global warming. Not to try to profit from solar.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.