ComplaintsforPacific Gas & Electric Company

• Initial Complaint

  09/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On September 2nd, 2024, I received a 15 day notice from PG&E saying that my bill needed to be paid or my service would be interrupted. I immediately logged into my PG&E account and set up payment arrangements. I was under the impression the money would be taken out on September 10th. On the morning of September 11th, 2024, I logged back into my account to see if the payment had gone through. It had not gone through and instead my account stated that I needed to pay the full remaining balance if $4,366 in order to maintain power in my home. I called PG&E to verify this was correct, they said it was and that I was ineligible for a payment arrangement. I dont want trouble, I just want to be able to reinstate my payment arrangement so I can live my life. If the power gets shut off I will loose my apartment due to the lease being void

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April '24 contacted PG&E to notify that I would be discontinuing my service. Agent informed me that my final bill would come. After paying a portion of that bill, a month later another bill came. In speaking to the representative I was told that my bill was an estimate. That all bills for the last year were estimates because my meter needed an update and a service provider was to schedule an appointment to resolve. I informed that I was not contacted and no one came out. After asking more questions, the agent shared that all bills were estimates and based on what they thought my usage would be. I informed them that is not okay and a meter reading should have occurred and the update should have taken place. At times the bill was over $600 for 2/2 condo in non peak months. This negligent behavior of PG&E has since resulted in ****************************************************************************** the amount of $1129.28 as they sold the debt ******************************** I have made multiple attempts to work with PG&E to gain understanding and ask for a review of the account. Each agent has shared they can do nothing. I am needing support in reviewing the account, reassessing the debt, removing the account from collections and removing from my credit report. I do not take this lightly and do not have accounts in collections. My goal is to get this resolved and charged the correct amount.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was offered ***** signed up.for there Amp program to help cover my PG&E bill but was not told that I would have to pay it back. At the time I had applied for assistance through the **** because I had to leave my job due to health issues. I was approved for over $900.00 in assistance to pay my energy bill. Due to PG&E amp.program I was told.i had to pay back the funds for the Amp program. I have set up 3 or 4 payment plans and having to pay out over ****** each time because they keep canceling my payment plans. Recently I went into my.account to make a payment on the payment plan and set up a payment on my monthly bill and again my payment plan was canceled. Now I have to pay almost ****** to.set up another payment plan so they don't shut my service off and i use medical equipment *********** night. With the high cost of everything I'm am not really able to put another ****** to setup another payment plan because they keep canceling my current payment plans. I have reached out to customer service and asked them to put back my payment plan that I had set up about 3 or 4 months ago. They keep telling they can't ad want me to set up another payment plan with another ****** I have 2 kids that I have to put food on the table for and other bills as well. I unfortunately cannot continue to keep putting up ****** everytime they cancel my payment plans.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  in 06/12/2024 i got a bill from pge $1552.14. the amount was ridiculous. I called and they told me they had to charge me that amount because the where not able to read the meter. That they had called me and i had decline or was a no show when they showed up. I did explain to them that the meter is not in my property. It;s in a different property. they told me that they would keep on estimating my bill till they had access to the property where the meter was and that , That was my responsibility. to make the story short pge one of the workers came out they had access to the property after a few months with the owners. The worker told me they had been over charging me to call and explain to them he gave me the meter reading I called . They told me that it would take a few months to adjust the bill . Here we are in sept and the bill has not been adjusted. Please help. This is fraud over charging someone and them threating sending a 48 hour notice to terminate service for something that they did. I have been paying my monthy bills of what I owe that month but not for what they want to over charge me. All the calls have been recorded. I will have to pay not to have my service shut off . because of the 48 hour notice. I still have the text of the worker where he explains that i have been overcharged and to call. *****

• Initial Complaint

  09/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My bill is so high I can never ever afford to pay it. how do we go from $80 a month to close to $300. My rent portion is $100 and you want me to somehow come up with three times that to keep my fridge on. I live in a tiny mobile home. You are a monopoly, **** customers pay so much less. I am willing to rally everyone together and start a lawsuit for a monopoly and your prices. How do you expect someone who makes 1k a month with 1.5k a month in bills to pay you $600 in 3 days to keep lights on? You're unrealistic, I notice one employee, just one has no problem buying a 1.5 million dollar home. While you make sure the rest of us can't eat, pay our car insurance, etc. I would like to see my rates cut back to where they should be. We should not have to pay for your destruction on our state.

• Initial Complaint

  08/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  PG&E has literally been overcharging their customers especially this year. My bill has almost tripled and when looking into my bills the days they claim I use more energy I was not even home. My AC stays on 78 degrees but yet I am told my usage is between ******* KWH when that is not remotely true. I have been at my residence for 7 years and never has my bill ever been as high as they have been. I am being charged by their guesstimation of usage and by comparing my home to other similar ones around me. I am not the only that is complaining about this either. Also all the years I have been here never have I seen anyone come out to read the meter at my complex. I want them to be looked into deeper especially since they do have lawsuits already against them .

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  8/5/24 ********************** Program came out. Aka Quality Conservation. *************************** ***************** or ************. After 8/5/24 visit my light above my dining table is not working. The light is a part of my ceiling fan. It appears that they yanked too hard on the pull cord and now it does not work. After yesterday's visit 8/19/24 which they were supposed to repair the damage the lights in my back (2nd) bathroom which they changed the bulbs in stopped working. When it got dark at 8 pm I turned on the light switch in my back bathroom, the light flickered on made a cracking noise and then went out. This is one of the light bulbs that they did switch out. I Checked for a power outage. On that same shared wall the other side is my 3rd bedroom. The bedroom lights there have also stoped working as well as the ceiling fan and all the plug outlets are dead in that bedroom. They sent a ****** technician about 10:30 am the morning 8/20/24 to see if power was on and he checked the circuit breakers outside. He said I have full power and that he can only check outside and could not come in. He agrees with me that this is not a conincidence. I believe that something happened when the energy conservation group switched out the lights bulbs in my house. I kept telling them before they even installed the bulbs I don't think my house is 60 watt bulb outlets. My house was build in 1931 I think it is 40 *****. They indicated that the bulbs are 65 watt. I think they caused a power surge by installing the wrong wattage of bulbs. I called ****** after the technician left and got referred to the *************** Program which is the number that first got me enrolled in this program/service and they gave me your name and said that someone will be calling me back this week to set up an apointment. They seemed to understand that I would like a supervisor and that I expect them to fix the damages. Said their work is guaranteed for up to 1 year. No call.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  PG&E has a monopoly in **********, as there are NO other options of companies to use for our power or electricity. This is 100% illegal as the *** was founded on free enterprise and choices!!! California's are being charges a lot more than other states who have multiple choices for power/electricity companies. I got behind on my PG&E bill since the pandemic, where I was unemployed, or had to take a less than minimum wage job. I am a single parent and I just could not, and still cannot afford my bill. Even without my AC or heater on my bill is over $200.00 a month, which I feel is wrong! a family of 2, does NOT use $200.00/month in hot water, stove, cooking, dishwashing, and lights, etc. Maybe my home is not weatherized, or their smart meters are WRONG, or someone is stealing my power, but something is wrong with my usage. Not only that, but it isn't fair or morally correct that California's and customers have to use 1 **********************, ********************! which means PG&E can charge whatever rate they would like as they have NO competition. I would like an inspector from PG&E or a power company specialist to come out to my house and check my meter, and my doors and windows, and make sure that my usage is correct. I would also like a payment plan to be installed for my past due bill and future bill so that I can make payments and catch up on my bill. I have been forbidden a payment plan per PG&E because I missed a payment. I called in a told them why I missed my payment plan, due to I was fired. I had to save my last paycheck for my rent otherwise my child and I would have been homeless! I have spoken with PG&E several times, they DO NOT care, they turned my service off (9 days now)! and will not help me with anything to get my power turned back on. This is unfair, morally and ethically wrong and indecent, as they are taking away my basic human rights and life to shower, be comfortable in my won home & do my daily tasks, laundry, dishes & enjoy my entertainment. I cannot even cook food.

• Initial Complaint

  08/17/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I sold my rental in 2019, paid my final bill, and closed my account with ********************. Fast forward to this year and I suddenly start receiving bills from the company for my old house that I sold. I called in to PG&E in May and told a *** that I was receiving bills that should be in error because I no longer owned the property. I continued to receive bills, so I called in again in July and that *** told me he saw a landlord agreement on file, and told me to write in a letter advising that the property was sold and to get the company to make the correction. I received a statement today in the mail showing that last month's bill was reversed, but still owing $109. I called in and the *** passed me to ******, who told me that there was a landlord agreement on file, but they don't make it retroactive only from the time of the written complaint. Thus, I would still be responsible for $98. I requested a copy of the landlord agreement which she put me on hold and came back and said I would need a subpoena in order to get it, she said she "can't" do it and I said she or the company are "refusing." Without proof that I signed the agreement, I do not owe the money. I closed my account in 9/2019 and made my final payment. At no time did PG&E send me letter saying that I still had a landlord agreement on file (and I don't even recall signing one). Based on Zillow, this property has changed hands since I sold it in 2019, and it is currently on the market now as well.PG&E should cancel this remaining bill as I was not the owner and they did not notify me at the time I closed my account that there was a supposed landlord agreement on file. I do not plan on paying this remaining bill. ****** passed me to ****** in Collections and he said that he can request a copy of the landlord agreement and no, I didn't need a subpoena and he didn't know why ****** would have told me that. He provided me a case number: *********

• Initial Complaint

  08/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Using the same amount of energy and PG&E is charging an exorbitant amount each month that us and most of others cannot continue to withstand. The monopolization of this company and error in addressing their mistakes is hurting our income and wellbeing.

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