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Business Profile

Electric Companies

Pacific Gas & Electric Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Important information

Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 42 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account ************ was credit in the amount of $560.00 dollars on 3/4/2025. The payment came from ****** Program. PG&E has the payment listed but did not and will not credit my account the full amount received of $560.00. There is no credit to my loan (payment arrangement) nor my regular monthly bill. I have called without results. PG&E is stealing $560.00 dollars paid to them and they need to credit my account.

    • Initial Complaint

      Date:03/12/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am a customer of ******************** and because their aren't another carrier of electricity in my area. This company had a error in their bill processing which led to a bill due of $300.55. From Nov of 2024 - February of 2025 if took 4 months for the ****** system to update/correct/adjust my gas for these four months. As a consumer this is unexpectable. Any other carrier I get charged additional fee's my simply using the PG&E gas transportation- an additional fee. Electricity wire/transportation/usage - an additional fee.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No resolution to an outstanding pg&e bill due. Stated that I broke a payment arrangement for the 4th time and I just paid the payment arrangement amount and am still being denied. This is discrimination because I also stated that I have a grandson which has asthma and allergies that we need the pg&e in in order to use his nebulizer as needed.

    • Initial Complaint

      Date:03/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding my PG&E account ending in 9716. Despite making timely payments, I continue to receive threatening emails. My online account shows incorrect billing errors, and despite multiple attempts to contact customer service, the issue remains ******************************* has unfairly overbilled me, and their customer service has been unhelpful in addressing the issue. I am frustrated by the lack of resolution and the ongoing threats. I want other customers to be aware of how ******************** is taking advantage of their customers with false billing and poor service.I demand that PG&E immediately correct the billing errors and stop sending threatening emails.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM BEING CHARGED TOO MUCH ELECTRICITY SERVICES FOR MY RESIDENCE. AND I WASNT EVEN HOME FOR MORE THAN 3 WEEKS. ABOUT MID OF JANUARY AND BEGINNING OF FEBRUARY.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** said that I consented to a switch in my natural gas charge from PGE to ************ from *****. I did not. When I called *** to cancel Spark, they said I had to call Spark. ***** said it would take two months. In those two months my bill has tripled(from $50 to $165). I called *** today, and they verified that my usage has gone way down while my bill continues to rise. All I use is a water heater and stove; I quit using central heat. I am poor, and on the CARE program; I cannot afford this crooked deal. I realize Spark is in *****, so little you can do there. But why on earth did *** make this deal when it takes little research to find out Spark is a has a very questionable reputation. I guess a refund of the overpaid $200 would be nice, but more importantly I hope to add my voice to a chorus causing change. This is shameful.

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined ********* to save on gas charges. example the ************* charge is $224.46 this month, PG&E is charging $489.84 to deliver that gas. This is wrong to charge double the gas for delivery. This is a gauging and should be illegal. I think they have been doing this since I joined **********I take care of my mother and live with her.

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am experiencing an issue with my PG&E bill, which appears to be inaccurately high despite significant efforts to reduce energy usage. Last month, we did not use any major appliances, turned off the heating system, and relied on a propane patio heater for warmth. We also have a solar system that should offset most of our electric usage. However, the bill shows a gas charge of ****** 5.87, with a Year-to-Date NEM balance of $571.70. This suggests that either the meter readings are inaccurate, or the billing is based on average usage rather than actual consumption. When I contacted PG&E, they confirmed the meter readings but did not provide a clear explanation for the high gas usage. I am concerned that the bill does not reflect our actual energy consumption and seek assistance in resolving this discrepancy. I request a detailed review of the meter readings and billing practices to ensure accuracy and fairness.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 19th , 2025. I own an electrical business and I was called out to a nursing home. Upon arrival I found PGEs meter arcing and almost causing a fire, I called PGE for an emergency and have waited 5 hours for them to show up . Leaving my customers who are on hospice with out medical equipment and or their medical needs being on hospice . *** has no regard for human life and when called for an Emergency Situation involving the harm of life they need to be much quicker . This is out rages and should be illegal for them not showing up in a timely manner to fix there issues leaving my customers with out proper medical equipment that they need to survive . Completely outrageous and PGE is a horrible utility company that needs to check their morals.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I need BBB to step in and ensure that the issue identified in this complaint will be resolved by the company and will not present itself going forward. Apparently the employees this company hires, are not even able to process a simple bill correctly! PG&E sent me a bill for $70.21 in December of 2024. I had issued a check for the full amount which showed the amount paid numerically and written out physically on the check, which I sent back at the end of December. The result is that I had received a check for $109.47 the following month in January 2025, claiming that I had failed to pay $50 in the previous billing cycle. Whoa, really?! I went to the bank which cleared the payment and inquired as to what was going on with this payment. It turned out that despite the amount being clearly written on the check and the fact that it was also written out quite clearly on the check, a PG&E employee was incapable of processing the check correctly! Instead of the $70.21 and despite of the fact that there were sufficient funds in the account to withdraw the whole amount, that employee took out $20.21 instead, which nearly doubled my next bill! To make matters worse, instead of owning up to the mistake and take corrective actions including reprimanding the employee, PG&E has claimed that I didn't pay them in full! This is quite outrageous! I don't want to have my time wasted by incompetent individuals this company hires and fails to train properly that also fail to take any responsibility for their actions and then claim that I owe them something! The fact of the matter is that this error should have never taken place, but apparently PG&E now hires people who can't understand numbers and can't read either! This isn't my problem however and I don't want to have my time wasted to investigate what happened! I need BBB to step in and resolve this issue so this doesn't happen again. Thanks.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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