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Business Profile

Electric Companies

Pacific Gas & Electric Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up service with PG&E in August/September 2024, and qualified/was approved for the Care discount. It is now almost Feb 2025, and PG&E's Solar billing department still has not added the discount. Because of their action my current bill is $178.85 because they have not applied the credit to my bill/account. I have been calling PG&E and all I get is that they are working on it, but it isn't getting fixed. PG&E solar billing department knows this is their mistake and needs to be fixed. All they need to do is apply the credit to my bill in PG&E's system, and retro (back date) the credits due from when I set up the account, but all they are doing is nothing but telling me they are still working on it. Here are the case numbers for my issue in both PG&E's old and new system. 1) The initial case number in their old system was **********, now it is ********** in their new system. 2) The new case number (that is tied to the old case(s) numbers is ******** in the old system, but now is ******** in their new system.They will be able to look up all these case number in both their old and new system to see what is going on and most importantly, what has NOT been do to fix this problem, which is to apply credit to my account/bill AND apply all the back credits that haven't been applied to my bill since this account was set up.

    • Initial Complaint

      Date:01/28/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm no liable for this debt with Pacific Gas and Electric nor do I have a contract with the collection agency that is attempting to collect this debt, ****** and ******.They did not provide me with an original contract as requested.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I terminated my lease with legal justification. The landlord / building management stated I was only liable for utilities & rent until my move-out date. I paid both and was still issued a bill by PG&E. I was then sent to collections and am unable to get in contact with then via call. I waited almost 20 minutes on hold for a customer service representative until hanging up, calling back, and opting for a call back. I answered the call back, and no representative was on the phone and after a few minutes the call disconnected.

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a year ago I purchased Solor from ****** for a unit in my apartment building. Sunrun pull the permit for the building which is ************************************. Thats the address thats on title. However, being that its an apartment building That sits on a corner lot. There are three addresses attached to the apartment building. The ********************************** is the unit that has the solar. With all the confusion PG&E change the persons address from ********************************************************************************************************. I have over a year ask PG&E to change the address in their system and they refuse to do so because they say that Sunrun needs to do a new application.This has caused great confusion because now there are two units with the address of ******************* have asked Sunrun and have continue to ask Sunrun for over a year to do an addendum to let PG&E know that the address thatsattached to the Solar is actually *************************************************************** and that the building on title is ************************************ have provided Sunrun and also PG&E with the assessors map to show them that there are multiple units withmultiple addresses. ****** has refuse to do the paperwork. Sunrun on the other hand says they dont have to do a whole new application.PG&E nor ****** wants to do anything about the situation so now I have an apartment building that has two of the same addresses.

    • Initial Complaint

      Date:01/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont understand why using my stove for 5 minutes to make scrambled eggs in the morning results in the same amount of energy as using my stove for one hour to make a meal? Why am I being charged by the hour by *** for gas consumption and supply and not by what I actually use? Basically, it costs me about $3 day if I even turn the oven on for a minute. How is that legal? How is that not considered a scam?

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account number: ************ I am writing to file a formal complaint regarding my recent attempt to cancel my natural gas service. On [date], I spoke with a representative named ******* in your billing department who refused to process my service cancellation request.During this call, I clearly explained that my apartment community has replaced all gas heaters with electrical ones, eliminating any need for natural gas service. Despite this explanation and being placed on hold for an extended period, your representative refused to cancel my service.This refusal to process a service cancellation request is both frustrating and potentially costly, as I am being forced to maintain and pay for a service that I no longer need or use. I request that you:Immediately process my gas service cancellation Issue a refund for any charges incurred after my initial cancellation request My account number is ************.

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ladies and Gentlemen; I am 72 years old; I am disabled, retired, and living with social security monthly money. I live on a very limited budget. My PG&E (************) monthly bill three months ago was $35.00 (I am under "Care" program which supposedly gives me preferred lower rates). Last month my bill was $61.00. This month they emailed me my bill is to be $99.00. I talked with PG&E representative lady yesterday asking for the reason why my bill is going higher and higher every month, now every day! She didn't help me at all, she just wasted like 45 minutes of my time waiting on the line to understand. I live all by myself, I only use electricity for light at night, watch TV, and warming my food in the oven. I say every day, because today, they emailed me informing that my bill is now $133.00 for the month!!! For love of God, please help me understand what is going on.?! They are increasing my bill every month and I don't understand why. There is absolutely no change in my consumption. I have all the respect in the world for BBB. I am begging you help me understand why PG&E is treating me the way they do. I thank you wholeheartedly for your understanding and support. Bless your heart. Happy New Year. Sincerely, ****** ********

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in 2024 my meter was apparently NOT working, it was unable to provide any readings for usage from 09/16/24 through November 2024. A technician had to come out to my property to replace the meter. He stated that there were zero readings which triggered for him to come out and change it. I contacted PG&E in regards to this since the estimations were very high for estimations. I spoke to a manager out of the Sacramento office name **** whose ID Number is *****. She confirmed that the estimations were in fact high and that i should have been charged the benefit of baseline and that for the 3 months it should have been an uncollectible amount. She stated she was filing the ticket with the billing department and we would be credited for those 3 months. This is issue number one with this company. I called on January 3rd 2025 in regards to a second issue with this PG&E and inquired about the estimations. I was informed by **** a manager in ******** that the estimations were in fact correct and accurate. Which is FALSE. The second issue i am having with this company is my electricity charges being insanely high. Since the new meter has been replaced my bills are still 5-600$ in winter. I called and inquired About this and was told that at 7pm is when my electricity is high. This is incorrect as 1) my appliances are GAS including my heater and water heater, 2) I do not use any appliances during peak hours. The only thing in my home that is on is lights which are LED lights and energy efficient which would not justify my electric charges being over 350$ for one billing cycle. PG&E has refused to assist and just make justifications to keep charging me for usage that is incorrect as well as incorrect and high estimations for 3 months of usage when my meter was broken. A tech is supposed to come out in a few days to test the meter which i can guarantee by the time they are done, they will say its fine. That seems to be the going thing with PG&E.

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** came and replaced 2 of my power poles 2 years ago. They did not replace my smart meters and my bills have tripled. I have asked for new ones and their response was no because there is nothing wrong with the meters. Well yes there is. I have a meter for my garage only and have had the power to it turned off at the breaker box for 4 months now. I still get a bill for electric usage. I dont have gas , I have a pellet stove so no central heat or air. I turn my stove breaker off when not in use. Nothing helps to reduce my bill. I am so frustrated and angry. I thought monopoly companies were against the law. I want new meters and an explanation as to why my bill keeps going up

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about November 28, 2024, the street lamp was removed from pole designated *********, adjacent to ************************************************* *****. Multiple complaints/concerns (Sample tracking no. *******) have been registered with PG&E to no avail. As of today 12/26/2024, the issue is unresolved and all attempts to get answer is met with; "you know as much as we do" by the company representative. It is dark and adds to a potentially dangerous situation. As we pay for services, I would think that this is an easily rectifiable situation.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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