Reviews
This profile includes reviews for Affirm.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,295 Customer Reviews
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Review fromTina F
Date: 08/26/2025
1 starRefund not processed as website stated. I received a full refund from ******* for a stolen phone after I provided them the police ********************* issued the refund the beginning of August.I waited 10 days and checked my Affirm account, they took a second payment towards the loan out of my account during this time.I reviewed the website to confirm how refunds worked. The website clearly stated that refunds are issued once full payment is received.I called Affirm today. I was told that refunds are not credited to accounts until you call in and authorize the refund.Nowhere on their website does it state that a phone call is required.They have held my money and demanded additional funds for the last month!And now they are wanting to only refund the initial amount. I have made 2 payments towards the loan that should also be refunded.The website needs to match what the representative states is required to receive the refund.Since it does not, I would like the $707.14, $38.89, & $38.89 fully refunded with interest added at the rate of 14% compounded daily. I have the emails from *******, a screen shot of the Website refund process, and proof of all payments along with the police report for the stolen phone.
Affirm.com
Date: 08/29/2025
We'll look into this for you. Please contact our team at **************************************** Our team will be happy to help.Affirm.com
Date: 08/29/2025
We'll look into this for you. Please contact our team at **************************************** Our team will be happy to help.Review fromRachael D
Date: 08/23/2025
1 starI have been a customer for many years and have always had a good experience until now. My spending limit just got increased and now suddenly I can't use them since they suddenly can't verify my identity when none of my information has changed! I have gotten no help form them! This is completely ridiculous.Affirm.com
Date: 08/29/2025
Hey there! Please reach out to our team at **************************************** Our team will be happy to look further into this for you.Affirm.com
Date: 08/29/2025
Hey there! Please reach out to our team at **************************************** Our team will be happy to look further into this for you.Review fromDiana H
Date: 08/21/2025
1 starRecieved refund for purchased ********. They have kept my first payment of $449.94Affirm.com
Date: 08/29/2025
That doesn't sound right. We'll look into this for you. Please contact our team at **************************************** Our team will be happy to help.Affirm.com
Date: 08/29/2025
That doesn't sound right. We'll look into this for you. Please contact our team at **************************************** Our team will be happy to help.Review fromBridgette W
Date: 08/20/2025
1 starI used affirm to make purchases at ***** and was NEVER refunded my money by affirm although ***** issued a timely refund. Affirm placed my account in dispute for months and I still have not received my refundAffirm.com
Date: 08/21/2025
Please follow up with our team at **************************************** Our team will be happy to review what happened here and further assist. Thanks!Affirm.com
Date: 08/21/2025
Please follow up with our team at **************************************** Our team will be happy to review what happened here and further assist. Thanks!Review fromPAYTON O
Date: 08/19/2025
1 staridentity was stolen. no help whatsoever from customer service. I have had the same email and phone number for 13 years and somehow some fraudster could create an account and I can't with my own information. unprofessional, customer service is terrible. 0/10 recommend. literally letting a fraudster finance whatever with my information somehow. this place is terrible. do not do business with them.Affirm.com
Date: 08/21/2025
We'll look into this for you. Please reach out to our team at **************************************** Our team will take it from there.Affirm.com
Date: 08/21/2025
We'll look into this for you. Please reach out to our team at **************************************** Our team will take it from there.Review fromseth
Date: 08/17/2025
1 stari was approved for 1200 dollars. then when i went to check out i was denied affirm has never accepted me for anything and i have no bad marks on my credit.Affirm.com
Date: 08/21/2025
We are sorry to hear about this and certainly understand your frustration. Because we consider each transaction separately, the amount that you can borrow from Affirm will be dependent on the information that we have at the given time. Just because your loan wasnt approved for this particular purchase doesnt mean you can never obtain financing with Affirm. You are welcome to try again in the future.Affirm.com
Date: 08/21/2025
We are sorry to hear about this and certainly understand your frustration. Because we consider each transaction separately, the amount that you can borrow from Affirm will be dependent on the information that we have at the given time. Just because your loan wasnt approved for this particular purchase doesnt mean you can never obtain financing with Affirm. You are welcome to try again in the future.Review fromSharon S
Date: 08/16/2025
1 starI ordered a washing machine, never received it.I filled a complaint, they said they would look into it.I sent proof that I ordered a washing machine.Affirm said a ordered a baby monitor, im 64 years old, why do I want a baby monitor for ****** dollars.Affirm denied my claim!Affirm.com
Date: 08/21/2025
We'd like to take a closer look at what happened here. Please reach out to our team at **************************************** Our team will be happy to help.Affirm.com
Date: 08/21/2025
We'd like to take a closer look at what happened here. Please reach out to our team at **************************************** Our team will be happy to help.Review fromVanessa D
Date: 08/14/2025
1 starAffirm is illegally holding my account from being closed I hve called twice and was told by one lady that the money acct person would close my account which I never opened then actively close my acc. But they keep saying need your address I gave it to him before I even started talking to him. I Shldnt hve to repeat myself this was supposed to be done back on Aug 6 when I first called in but I never received anything from this company now they r still refusing to close my acct. that is so illegal and fraudulent and I wanna take legal action against this company.Affirm.com
Date: 08/21/2025
That doesn't sound quite right! We'd like to take a closer look into this. Please reach out to our team at ****************************************Affirm.com
Date: 08/21/2025
That doesn't sound quite right! We'd like to take a closer look into this. Please reach out to our team at ****************************************Review fromKeith M
Date: 08/13/2025
1 starFickle, untrustworthy company. I had a great line of credit after paying off two dozen loans over the years. Never late, often paid off early. Then, in a blink of an eye, all of my credit was gone. No explanation. Just gone. They basically said, "Yeah. You've been a great customer but we don't really trust you anymore, so no more credit for you."Affirm.com
Date: 08/21/2025
We are sorry to hear about this and certainly understand your frustration. Because we consider each transaction separately, the amount that you can borrow from Affirm will be dependent on the information that we have at the given time. Just because your loan wasnt approved for this particular purchase doesnt mean you can never obtain financing with Affirm. You are welcome to try again in the future.Affirm.com
Date: 08/21/2025
We are sorry to hear about this and certainly understand your frustration. Because we consider each transaction separately, the amount that you can borrow from Affirm will be dependent on the information that we have at the given time. Just because your loan wasnt approved for this particular purchase doesnt mean you can never obtain financing with Affirm. You are welcome to try again in the future.Review fromKiera L
Date: 08/13/2025
1 starI have been trying for at least 2 months to get this resolved with both Affirm and **** ******. I recently purchased from ********************* in May 2025 using the Affirm. While in store I decided to use the Affirm app to pay for the purchase, while completing the order Affirm declined the entire order without explanation. The supervisor who was assisting me informed me that it was probably due to it being a in-store and online order and Affirm is known for declining those orders. So we redid the whole order with just the in-store items and wrapped up. The declined order still showed up in the app as processing. Affirm likes to take their time with completing their end of any issue and I decided to wait for the order to just fall off since it declined. I was notified via the app that a payment needed to be made. I contacted the company inquiring why a payment was needed when the order declined on their end. I have been informed that ** still took the money (LB could not have if the order never processed) and I needed to reach out the LB. I reached out to LB and was essentially told it falls on Affirm since I have proof that the I only have one order. I have submitted proof to Affirm that the only order that was submitted was for the second order that was actually submitted and shipped. Affirm is saying that the only way they will accept the loan being invalid is if LB submits a letter stating that the order is not in their system despite me providing the receipt with the order and last 4 of the card number used on the loan. I have been dealing with this since June with multiple disputes and Affirm will not accept the proof that has been submitted. I shouldn't be held responsible for an order that was never processed due to this company declining the order in store. Affirm needs to do their part and get this handled as I have done all that I can and even with the proper proof being submitted. This company needs shut down if this is how issues are handled.Affirm.com
Date: 08/14/2025
We'd like to take a closer look into this. Please reach out to our team at **************************************** Our team will be happy to help from there. Thanks!Affirm.com
Date: 08/14/2025
We'd like to take a closer look into this. Please reach out to our team at **************************************** Our team will be happy to help from there. Thanks!
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