Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  LendingClub

  3113 Clearview Dr Indianapolis, IN 46228-1067

• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

• 

  LendingClub Corporation

  1 Harbor St Boston, MA 02210-2359

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am having an issue with ************ and coming to any resolve due to their error on canceling a loan. I canceled a personal loan and gave the money back at the direction of a ************ representative. I now get mixed answers from ************ with no follow up on their part. No correct updated information to the credit bureau's with the appropriate balance or information even showing this money given back. I have called many times and am treated very poorly most of the time, with representatives claiming to be "managers" when they clearly are not. See below for a timeline and details:March 3rd - Agreement March 7th - Cancelled (Per 5 days period in the ************ borrower contract)March 7th - Called to ensure cancellation, was told the funding was already transferred and I had to get the money back from the creditors who were paid. This is a process for each creditor with their own process to issue a refund. Most will only mail a check. ************ made aware and agreed. March 8th and 9th - Funds not issued by lending club as communicated, follow up calls to ************ to find funds. March 9th - Payment.March/April - waiting on funds return from creditors. May 3rd/4th - Called ************ to give money back, amount discussed, rep. told me that they would work with me to resolve amount due. No follow up made from Lending Cub. May 4th - $15,980 (total) money given back to ************ per ************ rep. on the phone and her instruction. She would put a work order in and waive the origination fee ($1000). June 3rd - "*********************" Manager, transferred to another manager. Supervisor/Manager told me there was nothing they can do, sent me to a voicemail. Called back, hung up on several times. June 3rd Called and spoke to another rep., working with a manager, kept coming back with excuses to make me pay the origination fee. transferred, hung up on. June 4th - Called, talked to Jalen, told to escalate to manager.

  

  Business Response

  Date: 06/09/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ************************* received a personal loan through the LendingClub marketplace on March 4,2022. The contractual monthly payment was received on the loan on May 3, 2022.No other payments have been received.
  
  An applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, as long as they contact LendingClub within five (5) calendar days from the date of issuance. ************************* loan originated on March 4, 2022 and we received their request to cancel their loan on March 7, 2022. ************************* was advised on multiple occasions that to successfully cancel the loan, the funds would need to be returned to LendingClub by April 3, 2022. On that date, the funds were not successfully returned to LendingClub and ************************* became responsible for the loan in full.
  
  On April 4, 2022, ************************* contacted LendingClub to request an extension on providing the funds to cancel the loan. While the customer service had placed ************************* on hold while they tried to find the options available for the loan, the call disconnected.No contact was received from ************************* until April 18, 2022, when they and an authorized third party contacted LendingClub to receive information regarding the loan. ************************* was again informed that full loan responsibility was theirs.
  
  On May 2, 2022, LendingClub contacted ************************* and scheduled a payment in the amount of $15,980.00,the amount returned to them by the creditors. The payment processed successfully on May 3, 2022. On June 6, 2022, a request for the loan cancellation to be honored was submitted. Unfortunately, the request was denied, as the funds were not returned in the allowed time frame. To remain fair and impartial to all borrowers,we are unable to make modifications or exceptions to our loan cancellation policy.
  
  We give all borrowers a 15-day grace ****** to make payments with no penalty.Interest will continue to accrue on the loan daily and if a payment is delayed,there may be additional interest accrued on the loan. Borrowers are also able to make extra principal payments that are applied to the principal balance,which decreases the total cost of the loan and the total interest paid over the life of the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. If ************************* would like us to schedule a monthly payment, they can give us a call at ************.They can also email us at ***********************************. Make sure they get in touch at least 3 business days before their due date. That way, we can make sure their payment goes through on time.
  
  We appreciate ************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If  ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 06/10/2022

  Complaint: 17325272
  
  I am rejecting this response because:

  "LendingClub records indicate that ************************* received a personal loan through the LendingClub marketplace on March 4, 2022. The contractual monthly payment was received on the loan on May 3, 2022. No other payments have been received."
  

  *** Stiles response: This is false, this was not a contractual payment this was giving the money back in full ($15,980) per the cancelation terms in the agreement. Documentation of this was submitted with this BBB complaint.
  
  "An applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, as long as they contact LendingClub within five (5) calendar days from the date of issuance. ************************* loan originated on March 4, 2022 and we received their *** Stiless request to cancel their loan on March 7, 2022.
  My Response: LendingClub confirmed this loan was canceled per the terms of the agreement in this communication, yet LendingClub still processed and transmitted the funds? This prompted the lengthy process to get the funds returned. This was the core of the issue, error made by LendingClub.
  ************************* was advised on multiple occasions that to successfully cancel the loan, the funds would need to be returned to LendingClub by April 3, 2022. On that date, the funds were not successfully returned to LendingClub and ************************* became responsible for the loan in full."
  

  ******************* response: Two emails were sent. I called on multiple occasions, LendingClub did not contact me, and this is not accurate.
  
  "On April 4, 2022, ************************* contacted LendingClub to request an extension on providing the funds to cancel the loan.While the customer service had placed ************************* on hold while they tried to find the options available for the loan, the call disconnected."
  

  ******************* response: This is not correct, I called and was tranfered many times, then hung up on or transferred to a voicemail box. Calling LendingClub has been difficult every time I call, as I am transferred constantly.LendingClub management was supposed to call me back many times and has yet to return any of my calls to resolve this issue. I called to inform that the process to get money back from creditors would not be possible in 30 days, as all required issuing a paper check as the process to give this payment by LendingClub back. LendingClub paid the creditors directly, which also complicated this process. 
  

  "No contact was received from ************************* until April 18, 2022, when they and an authorized third party contacted LendingClub to receive information regarding the loan. ************************* was again informed that full loan responsibility was theirs."
  
  "On May 2, 2022, LendingClub contacted ************************* and scheduled a payment in the amount of $15,980.00, the amount returned to them by the creditors. The payment processed successfully on May 3,2022. On June 6, 2022, a request for the loan cancellation to be honored was submitted. Unfortunately, the request was denied, as the funds were not returned in the allowed time frame. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our loan cancellation policy."
  

  ******************* response: The funds were given back to LendingClub, this was not a scheduled payment. This is not what a LendingClub representative directed me to do. A work order was put in and LendingClub agreed to waive the $1000 origination fee. Now when I contact LendingClub, this story seems to change.
  
  *** Stiles Response: This response, communication and information from LendingClub is not accurate, also contains no suggestion of assistance, resolve or reconciliation from LendingClub. I do not see this response as helpful. Several LendingClub representatives communicated that there is no process to assist a customer with an issue or complaint. ********************** management does not call me back or respond when I call. I was hoping for a solution from this complaint and communication from LendingClub, but feel I am still being strongarmed by unethical banking practices to extort money from me. This loan was supposed to be canceled, and was requested canceled by me within the five days per the agreement. I attached proof of this cancelation, with LendingClub confirming this cancelation in this BBB communication.LendingClub communicated on May 4th that they would waive the $1000 fee. I agreed to pay the interest that accrued (approximately $800) which I still think is unfair, but was willing to do this to resolve the issue. This was a solution I thought LendingClub would fulfill.

  I have followed up on multiple occasions and have been treated poorly by LendingClub most of the time, being hung up on or transferred to a voicemail. I have yet to be contacted by any LendingClub managenment or representative with concern to this issue to find a resolution.

  I have also filed complaints with the **** and Office of the Comptroller of the Currency, as I feel LendingClub is not following ethical practices or fulfilling agreements. We had an agreement, which I have followed,and LendingClub has not. I have followed up on multiple occasions to resolve this issue caused by LendingClub and have been treated poorly by LendingClub most of the time. I am disappointed with this response from LendingClub, as most of the communication was a canned response. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/14/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****** Styles Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  An applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, if they contact LendingClub within five (5)calendar days from the date of issuance. ************************* loan originated on March 4, 2022 and we received their request to cancel their loan on March 7,2022. On April 3, 2022, the funds were not successfully returned to LendingClub and ************************* became responsible for the loan in full.
  
  LendingClub is only able to process a cancelation on a loan if the funds are returned to LendingClub in full by the date confirmed with the borrower. LendingClub records indicate that an email notification was sent to ************************* on four (4) separate occasions from March 7, 2022 through March 28, 2022, each stating that the deadline to return all funds to successfully complete the cancelation process was April 3, 2022. As the funds were not returned within the approved timeframe, the cancelation process was not successful, the cancelation agreement from March 7, 2022 was no longer valid, and ************************* became responsible for the total loan balance.
  
  While the payment received on May 3, 2022 was for $15,980.00, which is greater than the contractual monthly payment, the payment was processed as a monthly payment with the contractual amount being applied to principal and interest, and the remaining as additional principal. As this has been the only payment received on the loan to date, we stated that the contractual monthly payment was received on May 3,2022 as this payment was processed as such. As the loan was not successfully canceled, ************************* must pay the remaining balance, including the interest accrued, to pay the account in full.
  
  All communications have been thoroughly reviewed to ensure that all policies and procedures have been accurately followed while working towards a resolution on ************************* account. Records indicate that LendingClub followed all applicable regulations and policies pertaining to customer contact. Furthermore, all contact between ************************* and LendingClub has been determined completed adequately when requested.
  
  We appreciate ************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:06/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,LendingClub Bank (formerly ************ has refused me access to personal funds held in my checking and savings accounts with their institution. The bank has refused and rejected authorized ACH transactions into and out of my accounts both originating from accounts with the same ownership (myself) and from payroll providers with authorized accounts. The bank has randomly placed "Stop" transaction orders on transfers into and out of my accounts (these "Stop" orders have been confirmed to originate from LendingClub bank and not externally). The bank has given no reason nor support for these stop orders and failures to successfully transfer assets. The bank has locked my accounts after they placed "Stop" orders on incoming ACH transactions without providing timeframes for resolution nor reasons for their actions.The bank fails to respond to my requests both through email and through their telephone support. When asking how to resolve the issue and unlock my accounts, they refuse to give an answer. When I request to speak with their management, I am put on hold indefinitely without a response.I believe LendingClub bank is failing to abide by the requirements of their national bank charter as set by the *************** and the Office of the Comptroller of the Currency. I am formally requesting that LendingClub Bank's processes and charter be reviewed by your auditors.The following are incident dates in which LendingClub Bank placed an unauthorized Stop order on transactions either into or out of my accounts:Incidents:06/02/2022 - Unauthorized account lock and funds seizure by LendingClub Bank of spouse's accounts (***********************)06/01/2022 - Unauthorized Stop Order from ********* and account locking by LendingClub Bank 08/03/2021 - Unauthorized Stop Order to ****************** by LendingClub Bank 07/08/2021 - Unauthorized Transfer Reverse (Stop Order) action to RobinHood Financials by LendingClub Bank 06/11/2021 - Unauthorized Transfer Re

  

  Business Response

  Date: 06/15/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  On or around June 1, 2022, ******* Simonsens account was temporarily locked due to recent activity on their account that warranted further review to protect their funds. LendingClub requested a U.S Government issued I.D., along with verification of their most recent transfer into their account and an explanation for their return. These documents were promptly provided, and Spencers account was unlocked on June 3, 2022. ******* was updated about their unlocked account via email and phone.
  
  Initially the *** in the amount of $3,000 was thought to be a stop payment from Gusto, it was later determined the *** transfer was initiated by the customer in their online banking account on May 27, 2022. Spencers complaint identifies a series of transactions they assert were stopped by LendingClub. However, the transfers originated from Lendingclub and therefore had nothing to return, the payments were processed as exceptions to Spencers requested financial institution.
  
  It was determined that the return code R08 (payment stopped) will appear in their statements in error. Despite this label all payments were processed. ******* is welcomed to request any of their statements by reaching out to LendingClub.
  
  We appreciate the opportunity the Better Business Bureau provided us to respond to ******* Simonsens complaint. If either the BBB or ******************************* have any additional questions, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

• Initial Complaint

  Date:06/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I entered into a hardship agreement with ************* my required payment was lowered and my interest rate was reduced to a lower rate. I was advised that if I fail to meet the terms of the agreement the agreement would be negated and the loan would return to the original terms. The terms of the agreement included a clause regarding making the payment by the due date OR within the grace ******* Unfortunately due to recovering from an emergency surgery that required me being medevacd to a critical care hospital I lost track of the fact that my account was not on an auto pay plan. I contacted ************ on June 3rd about 09:00 AM EST, advised the rep I was confused(medicine from my surgery can do that) and missed a payment. I asked to be placed back on the payment plan. I was told I needed to make a payment plan payment and that is probably be placed back on the plan. I made a payment and the customer service rep I spoke to told me to advise the Manager I spoke with next that my auto draft must not have taken properly and I was calling to resolve the problem. I was told specifically what to say and advised theyd probably place me back on the payment plan. Although I told the Manager what the *** coached me to say I was not placed back on a hardship plan. ************ in a discussion stated that credit defaults will probably rise due to inflation. Here I am more than willing to pay my loan, asking for help for a few months and they will not budge. Theyd rather have me default than work with me. Great way to treat a disabled Veteran trying to do the right thing!

  

  Business Response

  Date: 06/08/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ********************* received a personal loan through the LendingClub marketplace on April 3, 2019. Contractual monthly payments were received on the loan from May 2019 to February 2020, July 2020 to September 2020, and November 2020 to January 2022. Thereafter, the loan was delinquent.
  
  We know this is a difficult time for everyone impacted by COVID-19. As LendingClub is an online marketplace connecting borrowers and investors, we believe in doing the right thing for all of our members. When consumers contact us about a financial hardship, well offer options within our guidelines. LendingClub allows borrowers to permanently move their payment due date, and borrowers may also make their monthly payment anytime within 15 days of the payment due date without incurring a late fee. However, for members who were unable to make their regular payments due to COVID-19, they may have been eligible for a hardship payment plan. Our records indicate ********************* enrolled in a COVID-19 payment hardship plan from March 2020 to June 2020 that deferred the monthly payment for those months until the end of the loan.
  
  Furthermore,our records indicate that ********************* accepted a financial hardship plan, where the payment amount was reduced for three months on April 16, 2022. The payments were reduced for the April, May, and June 2022 monthly payments. To successfully complete the reduced payment plan, a borrower must make their payments within 15 days of the agreed upon hardship plan due dates. If the hardship plan is broken, the account will be in a late status and the entire past due balance becomes due. The payment was due on May 18, 2022. The plan was broken due to non-payment on June 3, 2022.
  
  On June 3, 2022, ********************* requested that the hardship plan be reinstated due to being under the impression that automatic payments were activated. After thorough review of their account, it was determined that LendingClub informed ********************* on the date that the hardship plan terms were accepted that their account was not authorized for automatic payments and that they would need to contact LendingClub in order to schedule the remaining hardship plan payments..To remain fair and impartial to all our members, we cannot make exceptions to our hardship plans policy and are unable to reinstate the hardship plan.
  
  LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. If ********************* would like us to schedule a monthly payment, they can give us a call at ************. They can also email us at [email protected] sure they get in touch at least 3 business days before their due date.That way, we can make sure the payment goes through on time.
  
  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 06/08/2022

   
  Complaint: 17317496
  
  I am rejecting this response because:  Lending Club's response failed to address the "coaching" their **************** Rep provided that he inferred could potentially lead to the reinstatement of the Hardship plan.  Although this is a purely internal employee conduct issue, it is effecting my livelihood. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/13/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub has thoroughly reviewed all monitored communications between ********************* and LendingClub. On June 3,2022, ********************* contacted LendingClub regarding the broken hardship plan. As the LendingClub agent attempted to assist ********************* toward resolution, the agent suggested that ********************* scheduled the hardship plan monthly payment that was due on May 18, 2022 to process on June 3, 2022. The agent then advised ********************* to explain their situation to the escalations department agent who would further assist. The agent has been determined to be summarizing the borrowers situation to effectively and accurately communicate the information needed for resolution to the next agent. The agent stated that it appeared the payment had not processed automatically, causing the hardship plan to break,that ********************* had scheduled the hardship plan payment to process that day in an attempt of good faith if the hardship plan was to be reinstated. There was no decision regarding the request to reinstate the hardship program during that conversation.
  
  When the phone call was transferred to LendingClubs Assist and ******************* to resolve the situation, ********************* was informed that the hardship plan could not be reinstated, as the situation did not indicate that LendingClub error had occurred. They were informed of Lending Clubs policy regarding late payments, that it is the responsibility of the member to monitor their account, payments, and information.
  
  Furthermore, after the call was disconnected while the escalations team member was assisting *********************, the account was further reviewed to ensure all policies and procedures were followed accordingly. It was determined that when ********************* accepted the hardship program agreement and terms, they were informed that automatic payments were not activated and the May and June 2022 hardship plan payments would need to be received within the grace ****** and scheduled manually by ********************* in order for the hardship plan to be successful. As stated previously, to remain fair and impartial to all our members, the hardship plan cannot be reinstated.
  
  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their feedback. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 06/14/2022

   
  Complaint: 17317496
  
  I am rejecting this response because:  The CSR Basically coached me on lying to the escalation agent.  Is this an ethical business practice?  I wonder how many others have been coached and were connected to an escalation agent with empathy and had their hardship plan reinststated?  Perhaps Im being subjected to discriminatory lending practices. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing in regards to an inquiry on my acct in Oct of 2021 I called to get info to try and apply for a sm loan with your bank with only ss They said when I apply to use a co-signer and they would put an inquiry on his acct *******************************. Not mine !Can you please remove the inquiry on my 3 credit reports ? I was told they WOULD NOT do 2 inquiries and they did or he would of just done the loan by himself! Although I appreciate the loan / I feel like I was misled I dont want inquiries on my credit reports. Ive worked very hard to make that happen ! Please remove your inquiry on my 3 credit reports !!! asap. I would really appreciate it ??

  

  Business Response

  Date: 06/08/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Tarayne Brahms Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that Tarayne ***** received a joint personal loan on October 25, 2021. Contractual monthly payments have been received on the loan from November 2021 to May 2022.
  
  When borrowers check their rate and apply for a loan through LendingClub, it wont affect their credit score. It generates a soft credit inquiry that we use to understand the borrower's creditworthiness. Soft inquiries are visible to the borrower, not to creditors or other users of a consumers credit report.
  
  When a loan is issued to an approved applicant, a hard credit inquiry that *** affect their credit score will appear on their credit report. New loans are factored in their credit score, but over time, they can help them improve their credit by showing that they can make on-time monthly payments.
  
  All loan applications include a members Truth in Lending (TIL) Disclosure which details the terms of the members loan. It lists their annual percentage rate (APR), which is the total yearly cost of their loan, including both the interest rate and the origination fee.  The TIL and Borrower Agreement are acknowledged by the borrower during the application process. Borrowers *** review their documents, payment history and account information at any time by signing into their online account at lendingclub.com.

  We appreciate Tarayne ***** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If  Tarayne ***** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  
  

• Initial Complaint

  Date:06/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,My complaint is the negative impact to my credit profile for an account that the ***************** created without my consent or authorization. I have never opened an account, or verbally, physically signed, or electronically authorized any contracts with the ***************** for an account. The ***************** has a record of this dispute and correction that took place on February 26, 2020. It was removed from Experians reports, but not from TransUnion and Equifax. The account was sold to ************************, ***************) on May 20, 2020. The account is now being serviced by ************* ***************). I was instructed by The ***************** to contact ************************ to correct the error, as the ************ does not own the account. After contacting ************************, they instructed me to call their payment servicer *************. The representative at ************* stated she could not correct the error.Please contact me directly at **************.Gratitude,*****************************

  

  Business Response

  Date: 06/08/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that a joint loan for ***************************** originated on July 2, 2019 and the loan funds were deposited into their ********** account x412. Contractual monthly payments were received from August 2019 to November 2019. Thereafter, their loan became delinquent.
  
  If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Their last payment was received on November 18, 2019 and due to non-payment, their loan was charged off on April 30, 2020. In accordance with our policy, their loan was sold to ************************* on May 20,2020.

  A fraud investigation was opened on February 14, 2020, when LendingClub received a fraud claim from *****************************. The investigation was closed on February 14,2020 and the fraud claim was declined due to them having received benefit of funds. They were notified of this determination by mail.

  LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments.

  After reviewing the three credit bureau reports, we found that two of them were reporting the account as open with a balance. We have sent an update to the credit bureaus to accurately report their account as charged off and sold with a zero-balance owed to LendingClub. Please allow up to 60 days for them to see the updates on their credit reports.

  As ******************************* loan has been sold, if they have additional questions regarding their account, please have them contact ************************* at ************.

  We appreciate ***************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:06/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. LENDING *********** $0.00 Acct # ********

  

  Business Response

  Date: 06/02/2022

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ******************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on January 7, 2022,January 31, 2022, March 3, 2022, April 8, 2022, April 20, 2022, and May 18,2022. LendingClub has nothing further to provide at this time.  If ******************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:05/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. LENDING *********** $0.00 Acct # *********

  

  Business Response

  Date: 06/01/2022

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to *************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on December 16, 2021,January 10, 2022, January 26, 2022, March 8, 2022, April 5, 2022, May 3, 2022, May 17, 2022 and has nothing further to provide at this time.  If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:05/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have inaccurate items on my credit report that I disputed and I never got the results within 30 days. According to ****i this account is in violation and reported without valid evidence.LENDCLUB BNK ********* $1,357.00

  

  Business Response

  Date: 06/02/2022

  Thank you for giving LendingClub Bank, N.A.(LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  Our records indicate ********************* received a loan through the LendingClub marketplace on July 20, 2021.
  
  If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on a consumers credit report. LendingClub must follow our charge off policy if a loan becomes more than 120 days past due. *********************** last payment was received on August 20, 2022 and due to non-payment, *********************** loan was charged off on February 15, 2022.
  
  We report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on a consumers account may be reflected in that consumers credit report, as will a record of on-time payments. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy. LendingClub records indicate *********************** account is accurately reporting as charged off.
  
  We appreciate the opportunity the Better Business Bureau provided us to respond to *********************** complaint. If either the BBB or ********************* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 7 a.m. to 4 p.m. Pacific Time.

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23 and 24 th 2022 I received a second set of loan approval packets from their company. I called the number I was told to and spoke to ******************* at ************. Who took my information and sent me to account manager ***** at another number. ***** sent me to get him a $200 Target giftcard. Then had me give all information to him. Then yesterday the 25th he used my account information to purchase Zoom credits. All admitted via phone and texts which I have. He said that he would deposit $230 into my account by this afternoon. Of course he didnt. Zoom purchases overdrawn my account. I'm asking for ************ to give my money back plus the overdaft charges they incurred. $370.00.

  

  Business Response

  Date: 05/27/2022

   
  Thank you for giving LendingClub the opportunity to respond to ******* Packers Better Business Bureau (BBB) complaint. Were sorry to hear that *************************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan. 
  
  To protect themselves, *************************** should take these steps immediately:
  
  1.Do Not give their personal information or bank account information to an unknown caller.
  2.Do Not provide the account information for a prepaid debit card or gift card to an unknown caller. 
  3.Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4.File a complaint about internet-related fraud with the Internet ********************** at http://www.ic3.gov/default.aspx
  5.Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6.If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7.Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the IRS. 
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If *************************** has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact ************************************** to forward the details listed above. 
  

• Initial Complaint

  Date:05/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted regarding a personal emergency loan I had applied for. I was asked for my bank information initially, routing and account, and given my payment and rate options. I was then told I needed to drive to a ******* to take funds they were going to deposit, back out, to send back to them to prove my loyalty. I did so, sending the card information as well as the receipt information. I was then told I needed to wait for an accountant to verify my credit, which I was told had already been checked. From there they said I needed to wait overnight for them to raise my credit score. And would be receiving a call in the morning to, again, go back to ******* and purchase another prepaid card to send back to establish my loyalty and credit. I immediately called my bank right after only to find out they had gotten into my account and disputed purchases I had made months ago so that my bank would credit those to my account, which was actually the money I (unknowingly) had used for those ******* cards. Leaving me with **** that had been falsely disputed, to now pay back.

  

  Business Response

  Date: 05/26/2022

  Thank you for giving LendingClub the opportunity to respond to Elisa ********* Better Business Bureau (BBB) complaint. Were sorry to hear that *************************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, *************************** should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the Internet ********************** at http://www.ic3.gov/default.aspx
  5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If *************************** has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact ************************************** to forward the details listed above.