ComplaintsforLendingClub Corporation

Financial Services

Additional Complaint Information

Customer Complaint:

BBB’s business profile for Lending Club was created in April 2010. A review of Lending Club complaints was completed in December 2023. Complaints on file state concerns of scammers imposing as LendingClub Corp.

Consumers are encouraged to review How to Protect Yourself from Scams or contact [email protected].

See all additional business information

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/03/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I sent in two payoffs in one overnight envelope. Two payoff letters and two checks, they have lost one of the checks. It has been a week and I have called five times. I keep being told 'they will call me back' no-one has called me back yet I am accumulating interest EVERY DAY since the receipt of the envelope on the 27th of October.
Business response
11/11/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Buffy Bundshuhs Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub records indicate Buffy Bundshuhs balance transfer loan (x305) originated on November 15, 2018.Monthly payments were completed on the loan from December 2018 to March 2020,from June 2020 to August 2020 and from December 2020 to October 2021. *************************** enrolled in a COVID-19 payment deferment plan from April 2020 to May 2020. They agreed to and completed a short term 50% 2-month payment plan for October 2020 and November 2020 with September 2020 monthly payment moved to the end of the loan. Our records report a check payment, dated November 3, 2021, was received on November 4, 2021, and was applied to the loan. A one-time scheduled payment was received on November 5, 2021 to fully pay the loan.

LendingClub records indicate that Buffy Bundshuhs personal loan (x834) originated on July 19, 2021. Monthly payments were completed on the loan from August 2021 to October 2021. Our records report a check payment, dated October 25, 2021, was received on October 28, 2021, and was applied to the loan. A one-time scheduled payment was received on October 28, 2021 to fully pay the loan.

We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint,please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer response
11/12/2021
Here is my reason-
The business never reached out, my final payment was overnighted to the company and received via *** on 10/27/21. THEY LOST IT! They are dancing around the actual issues discussing my excellent payment history, this is no help. I had to have the original check canceled, pay a fee and then send it overnight AGAIN, and pay that cost. All for them to receive on 11/4/21. They owe me a week of interest on that payoff. The lack of communication is absurd.
--
******************************
Business response
11/16/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Buffy Bundshuhs Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub has no record of a check payment received on October 27, 2021, for their balance transfer loan x305. LendingClub did receive a check payment on November 4, 2021, that was applied to loan x305. A one-time scheduled payment was received on November 5,2021 to fully pay the loan x305.

We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint,please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

Customer response
11/16/2021

Complaint: 16088955

I am rejecting this response because: This is becoming absurd. *************** would do their job they would see I paid off a different loan (*********) on Oct 27th and in that overnight envelope there were TWO payoffs for BOTH accounts with TWO different payoff checks. I had to have the title company stop payment on that check, they LOST from the title company, and re-issue another one that they received on 11/4/21. They owe me the difference in interest for THEIR mistake. My payoff should have been 7,967.11.

I am so grateful they 'appreciate me', please listen to the numerous calls I made about this. I was not appreciated whatsoever. Please refund me the interest difference $19.64. I should be asking for the overnight cost that was dup0licated but I am simply asking for what is owed to me in interest.

Sincerely,

***************************
Business response
11/22/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Buffy Bundshuhs Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub advises members that to ensure their check(s) are applied correctly to their account(s), they send each payment in individual or separate envelopes.

LendingClub has no record of a check payment received on October 27, 2021, for their balance transfer loan x305. LendingClub did receive a check payment on November 4, 2021, that was applied to loan x305. A one-time scheduled payment was received on November 5,2021 to fully pay the loan x305.

As a courtesy to ***************************, we will provide a courtesy credit of $19.64 to their bank account on file. Please allow up to 7 business days for processing.

We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint,please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Initial Complaint
11/01/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Account started with a ***** approval for dental services in approx. 2018. Finding out this was through ************** I requested several time a detailed itemized statement for all charges and payments received. ************* has sent on copies of ********. No itemized detailed statements received.First 12 months with a $100.00 month repay. During payment they changed the payment due date causing my fault in payments and ************ charging their assessed payment. I started repayments on $***** dollars with each representative giving faulty information and stating a different due date and payment requirements. I chose to pay over the payment amount of $****** for approx. 2 years and continue to owe a balance of $4,900.00. Before the 4th of each month to prevent any future errors in my payments based on the Lenders reports. My payments are only now $187.00. Yet I still pay ****** per month. OR $3,000.00 per year in payments.The Interest rate is extremely extremely high and my balance is not reducing. No itemized statements to verify *************s reasoning. Only their representatives assisting to commit the consumer in a position of forces to pay a HIGH interest.I don't want a copy of a ****.I want a detailed itemized statement of everything from loan to payments received from the open to date for this account.
Business response
11/03/2021
Thank you for giving LendingClub Patient Solutions the opportunity to respond to ******* Whitakers Better Business Bureau (BBB) complaint. LendingClub Patient Solutions strives to provide the very best service to our customers and appreciates their feedback.

LendingClub Patient Solutions partner bank, ********************** issues and services member accounts through LendingClub Patient Solutions. ********************* is in receipt of ******* Whitakers complaint and they should anticipate a response directly from ********************* within 5 to 10 business days.

********************* is only able to provide a breakdown of the billing history. ******************************* would need to contact ************************** for an itemized treatment list and for a list of items covered under the financing.

For further questions regarding ******* Whitakers account, please have them reach out to ********************* directly at ************, Monday through Saturday 8am 9pm EST.

We thank you again for the opportunity to respond to this complaint brought to your attention by *******************************. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ************************************ or phone at ************, Monday - Friday 8am - 8pm Eastern Time.
Initial Complaint
11/01/2021
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took a ************ Loan in the amount of $24,625 which was funded on 10/12/21 in the amount of $23,147.50 - due to a 6% origination fee deduction. Loan #********* I paid the loan in full on 10/20/21. The Borrower's Agreement clearly states: "Origination fee. If this loan is subject to an origination fee, such fee is deducted from the loan proceeds and paid to the Lender. Any origination fee of 5% or less of the initial loan amount is not refundable regardless of when, or if, the loan is paid in full. Any origination fee amount in excess of 5% of the initial loan amount is refundable on a prorated basis over the term of the loan when and if the loan is paid in full prior to its maturity date. A partial pre-payment will not result in the refund of any origination fee amount. Borrower acknowledges that the origination fee is considered part of the principal of Borrower's loan and is subject to the accrual of interest."However, the company is refusing to refund me the prorated origination feel.
Business response
11/08/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******** Murrays Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub records indicate that an application for credit was submitted in ******** Murrays name on October 4,2021 and the loan originated on October 8, 2021.
Origination fees are one-time fees that range between 26% of the total loan amount. The origination fee is included in the APR and it is only charged if a loan is received. The amount of the fee is based on a borrowers credit rating and the information in their application. An origination fee of 6% was deducted from the total loan amount before the funds were released to *****************************.

In accordance with our Borrower Agreement, any origination fee amount in excess of 5% is refundable on a prorated basis over the term of the loan if the loan is paid in full prior to its maturity date. ******** Murrays loan originated on October 8, 2021 and was paid in full on October 20, 2021, prior to the maturity date. As each monthly payment is completed on the loan, it will increase the prorated portion of the origination fee that *** be refunded. However, due to the prorated calculations, their account was not eligible for an origination fee refund.
We appreciate ***************************** as a valued member of LendingClub,and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer response
11/09/2021

Complaint: 16080679

I am rejecting this response because: the loan was paid off in less than two weeks after being funded. It is illegal to steal money and keep funds that do not belong to you. It is black and white in the contract the the origination fee needs to be refunded to me ASAP.

Sincerely,

*****************************
Business response
11/17/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******** Murrays Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

In response to ******** Murrays complaint, LendingClub further reviewed their account. We have confirmed that they are eligible for a pro-rated refund of part of their origination fee, in accordance with our policy. A check in the amount of $246.25 will be sent to their address on file. We ask that they allow up to 14 business days for processing and receipt of the check. We sincerely apologize for this experience.

We appreciate ***************************** as a valued member of LendingClub,and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer response
11/17/2021

Complaint: 16080679

I am rejecting this response because: this is not the correct pro rated refund due to me. The pro rated refund should be a refund of a LIONSHARE of the origination fee paid BECAUSE the loan was paid off LESS THAN TWO WEEKS after the funds were received. According to the borrower's agreement, a lower pro rated refund of the origination fee would be given if the loan were paid off closer to the maturity date.
The poor and deceitful business behaviors of the ************ are dispicable and abusive.
In addition to the above, the telephone number and email that were provided in the original business response are fictituos at best, as I have left several voicemails on the telephone number provided and sent several emails to the email address provided with ZERO RESPONSE over the last two weeks.
If the correct origination refund is not provided to me, I will be forced to take more aggressive and escalated actions to retrieve the monies that are legally due to me.

Sincerely,

*****************************
Business response
11/22/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******** Murrays Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
In accordance with our Borrower Agreement, any origination fee amount in excess of 5% is refundable on a prorated basis over the term of the loan if the loan is paid in full prior to its maturity date. To further clarify, this means any amount over the non-refundable 5% is what is eligible for refund. In ******** Murrays case, the origination fee was 6%, therefore 1% is the eligible refundable amount, totaling $246.25. As such, ***************************** is receiving the full refund amount that they are entitled to.

As stated previously, a check in the amount of $246.25 will be sent to their address on file. We ask that they allow up to 14 business days from November 17, 2021 for processing and receipt of the check.

We appreciate ***************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Initial Complaint
10/31/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. LENDING CLUB bal. $0.00 Acct # *********
Business response
11/03/2021
Thank you for giving LendingClub the opportunity to respond to *************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub records indicate that ************************* was issued a loan through the LendingClub marketplace on September 25, 2017. The loan was charged off on August 31, 2018 due to non-payment. In accordance with our policy, the loan was sold to ******************************* on September 13, 2018.
Our records further indicate we received four letters by ************************* which were received between February 2020 to September 2020. We responded by email to ************************* requesting additional details to address her concerns. ************************* never responded to our request.

LendingClub takes our consumers privacy and security seriously. When borrowers notify us that they may be a victim of fraud or identity theft, LendingClub conducts a thorough investigation to determine if a loan has been fraudulently obtained. In response to the dispute that LendingClub received through the credit bureaus on August 24, 2021, a fraud investigation was opened. *************************** fraud claim was declined due to her implied knowledge of the loans since its inception. ************************* was notified of this determination by mail and the letter was sent to the address on file.
It is LendingClubs policy to report all account experiences to one or more of the major credit reporting agencies. LendingClub reports both positive and negative histories. Late, missed payments, or other defaults may be reflected in a borrowers credit report. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.

For further assistance with her account, ************************* will need to contact *******************************. at ************.
We thank you again for the opportunity to respond to this complaint brought to your attention by ****************. If **************** has further questions about this complaint, please have her contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Initial Complaint
10/30/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am on a do not mail list. I do not want mail from lendingclub. I should not have to share my social security number to be removed from mailings.
Business response
11/08/2021
Thank you for giving LendingClub the opportunity to respond to ***************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

Thanks for letting us know *************************** would prefer not to receive marketing mail from us. On November 8, 2021 a manual update was conducted opting *************************** out of emails from LendingClub.

If *************************** really wants to go off the grid and not receive any more prescreened offers of credit via snail mail from anyone, contact TransUnion Opt Out Request, **********************************************************; Equifax Options, *************************************************************; Experian Consumer Opt Out, ****************************************** or call ************.

We thank you again for the opportunity to respond to this complaint brought to your attention by ***************************. If they have further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************,Monday - Friday 7am - 4pm Pacific Time.
Initial Complaint
10/30/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have had two accounts with ************* however they are reporting 3 accounts (reporting 1 account twice) to my Equifax.When I dispute, Lending confirms that the reporting is correct.Lending Club is reporting one account to my report with a negative history and is reporting this account twice.Due to the damage caused, I would like lending club to remove all account from my report.If not i will be forced to recoup damages through their violation of the *****
Business response
11/08/2021
Thank you for giving LendingClub the opportunity to respond to Luke ******* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub records indicate that ********************* was issued two loans through the LendingClub marketplace on January 29, 2011 and March 12, 2015. The first loan was fully paid, and the account is being reported as closed and paid.Luke ******* second loan was charged off on December 31, 2018 due to non-payment and is being reported as charged off with a balance owed to LendingClub. LendingClub is currently reporting loan x7124 and loan x5138 to the credit reporting agencies.

If a payment is not received within 15 days, a late fee may be applied. If a payment is not received within 30 days, the account may be turned over to a professional collection agency and negative information may be furnished on your credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Our records indicate your account is being reported accurately. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.

We thank you again for the opportunity to respond to this complaint brought to your attention by *********************. If ********************* has further questions about this complaint, please have him contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Initial Complaint
10/25/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
09/23/2021 received call from ************ in regards to a loan. I accepted the loan gave my bank login information unfortunately the call came from a scammer who file a claim with my bank totaling in $2000 which in turn now has my bank account $2700 in the negative. I called ************ asked if they had a fraud department and the call was dropped
Business response
10/27/2021
Thank you for giving LendingClub the opportunity to respond to Mehki Weatherlys Better Business Bureau (BBB) complaint. Were sorry to hear that Mehki ********* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.

To protect themselves, Mehki ********* should take these steps immediately:

1.Do Not give their personal information or bank account information to an unknown caller.
2.Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
3.Call us immediately at ************. We can confirm the identity of LendingClub employees.
4.File a complaint about internet-related fraud with the Internet ********************** at http://www.ic3.gov/default.aspx
5.Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
6.If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********
7.Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number,credit report, or issues with the ****

Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.

If Mehki ********* has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact ************************************** to forward the details listed above. Tell us why here...
Initial Complaint
10/25/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I borrowed $15,000 to pay off credit card debt. Lending Club asked me to write down the account numbers of the credit cards I wanted to pay off. I complied. I wrote down one of my *********** card numbers wrong because I didn't have the physical card so a check was sent to *********** under a temporary card number (still linked to my name just not the actual hard number on the account). Long story short, I've made my first payment on the $15,000 and no one can tell me where the $5,000 payment to *********** is and *********** is saying they never received it and ************ is saying they can't reissue a check to me until they receive the other check back
Business response
11/02/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* Mercers Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice.

When were notified that funds from a balance transfer loan have not been received by the creditor within 10 business days, we will open a dispute claim. ******* Mercers loan originated on September 21, 2021. On October 7, 2021, *************************** notified us one of their creditors had not been paid. LendingClub began an investigation that concluded on October 25, 2021, and the funds were reissued to their creditor. Please allow up to 7 business days for processing.

We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer response
11/04/2021
This has been resolved
Initial Complaint
10/22/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was making payments to ************ during the pandemic, although they were less than the regular payment amount given that I was unemployed. ************ sent my account to a charge status and despite my making payments on the account is not providing me with statements to show that my payments have been actually applied to the account.
Business response
11/01/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Angelique ****** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub records indicate that ***************************** received a personal loan through the LendingClub marketplace on January 9,2020. Contractual monthly payments were received on the loan from February 2020, from July 2020 to September 2020. ***************************** enrolled in two COVID-19 payment deferment hardship plans for March 2020 to June 2020.***************************** then completed two hardship plans for a short term 50% two-month payment hardship plan from October 2020 to January 2021. On February 16, 2021,***************************** requested another hardship plan, but no hardship plans were available for their account at this time.

If a payment is not received within 15 days, a late fee may be applied. If a payment is not received within 30 days, the account may be turned over to a professional collection agency and negative information may be furnished on the credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Partial payments were received from April 5, 2021 to August 2, 2021. February 28, 2021 monthly payment was received in full on April 5, 2021. March 31, 2021 monthly payment was received in full on August 2, 2021. During this time, LendingClub made multiple attempts to contact ***************************** regarding their delinquent account but we were unable to reach them. Due to delinquency, the account was charged-off on August 31, 2021. LendingClub is accurately reporting the account to the credit bureaus as charged off with a remaining balance owed to LendingClub.
LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on an account may be reflected in the credit report, as will a record of on-time payments.
If ***************************** has questions regarding her account, please contact us by email at *********************************** or by phone ************ Monday Thursday 5 a.m. to 8 p.m., Friday from 5 a.m.to 5 p.m., and Saturday from 8 a.m. to 5 p.m. Pacific Time.

We appreciate ***************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint,please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Initial Complaint
10/22/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a loan. Upon approval, I tried to cancel the loan. I was told it was cancelled, but received the money anyway. I called to have them take it back and cancel as I had already requested. I was told I had 30 days to cancel and not have any fees. I called 12 times and each time there was an issue and they hadn't taken the money back. I reconfirmed my bank account and they still wouldn't process the payment. The 30 day period passes and they told me I'm now responsible for the loan, even tho I called numerous times to give the money back. I asked if I could just send a check and they said no. This started August 15th and still hasn't been resolved. They are now taking monthly payments and saying I owe a $600 origination fee. I just want them to take the $9400 back and correct my credit report.
Business response
10/28/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** Bargielskis Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

Once an application is received by LendingClub, we may perform income, employment or other verification to validate information provided on the application. Absent of applicants request to cancel a pending loan request, ************ is required to provide a final decision for each application in a timely manner. Our records indicate ******************************* submitted a loan application on August 3, 2021 and their balance transfer loan originated on August 16, 2021.

An applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, as long as they contact LendingClub within five (5) days from the date of issuance. ***** Bargielskis loan originated on August 16, 2021 and we received their request to cancel their loan on August 17, 2021. The loan cancelation was initiated on this date.
On September 1, 2021, LendingClub advised ******************************* to verify their bank account information, in order to ensure that the fund retrieval was successful. On September 9, 2021, LendingClub initiated an authorized transaction from ***** **************** account to retrieve a total of $9,400.00 to complete the loan cancelation.
On September 17, 2021, LendingClub received notification that we were unable to retrieve the funds due to having the wrong account number on file. ******************************* was informed of the error on September 20, 2021 and LendingClub scheduled a manual payment of $9,400.00 to complete the loan cancelation process. On September 22, 2021, we were notified that the payment had failed due to the inability to locate the bank account based on the information provided to LendingClub. LendingClub notified ***** that, as per the borrowers agreement,they are now responsible for the full loan.
******************************* requested that we continue the cancelation process and remove the origination fee from the total balance due. After a review of ***** Bargielskis account, the request was declined on September 30, 2021. Emilys first contractual monthly payment was received on October 2, 2021.
We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer response
10/29/2021

Complaint: 16051973

I am rejecting this response because:I did everything they requested and verified my information. I called numerous times before the 30 day ****. Why could they take my monthly payment but not the refund payment? I am not satisfied and will take this. They are taking advantage. When you call it says the call will be recorded, I want the recorded calls pulled up to show my efforts. And no, no one called me, ever. I had to reach out a million times. I requested a call back and never received one.

Sincerely,

*******************************
Business response
11/08/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** Bargielskis Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
After carefully reviewing ***** Bargielskis account it was determined that ******************************* provided inaccurate bank account information multiple times via their online account. Upon notification from ***** that the bank account information was verified, LendingClub attempted to withdraw the loan funds for the loan cancelation. The attempted withdrawals failed, and the loan cancelation date expired on September 15, 2021. ***** is responsible for the full loan.
On September 29, 2021, ******************************* called LendingClub. During the conversation, LendingClub reviewed the members bank account number with them and the member confirmed there was an error in their bank account information. LendingClub manually corrected and updated the bank account information. As per LendingClubs loan cancelation policy, the loan cancelation date has passed, and the loan cannot be canceled.
We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
Customer response
11/10/2021

Complaint: 16051973

I am rejecting this response because how wdid they give me the money in the first place if my info was wrong? I also called numerous times to resolve the issue before September 15th. I asked if I could mail a check and they said no. They dragged this out for a month, and I have only received ONE call from them and that was after I insisted this be resolved. I would like all the phone records pulled. I will be filing a complaint with the ************************* :

Sincerely,

*******************************
Business response
11/18/2021
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** Bargielskis Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
After carefully reviewing ***** Bargielskis account it was determined that ******************************* provided inaccurate bank account information multiple times via their online account. Upon notification from ***** that the bank account information was verified, LendingClub attempted to withdraw the loan funds for the loan cancelation. The attempted withdrawals failed, and the loan cancelation date expired on September 15, 2021. ***** is responsible for the full loan.
On September 29, 2021, ******************************* called LendingClub. During the conversation, LendingClub reviewed the members bank account number with them and the member confirmed there was an error in their bank account information. LendingClub manually corrected and updated the bank account information. As per LendingClubs loan cancelation policy, the loan cancelation date has passed, and the loan cannot be canceled.
We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforLendingClub Corporation

Additional Complaint Information

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary