Complaints
Customer Complaints Summary
- 73 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was looking for a SBA loan, went through the preliminary application process. As soon as I submitted it, I got 12 phone calls within 3o mins of submitting app from 3rd companies looking to offer me a line of credit. Since than I get daily calls upwards of 8 or more a day from funding and capital companies looking to offer a "line of credit" or other types of financing products (none of which are SBA loans that I was initially looking for). It has gotten to the point that I feel the need to change my phone number due to Nerd Wallet. They doxxed me basically.
Business Response
Date: 04/12/2023
Dear ******* St. *****
Thank you for bringing this matter to our attention. Per your request, we have removed your phone number from our marketing list and updated do not call lists used by our third-party vendors. Please allow up to seven (7) days for your request to be processed. During that time, you may receive additional communications from NerdWallet and our third-party vendors. We have also deactivated the NerdWallet account associated with your phone number. You should not receive any further phone communications from us.
Please note that NerdWallet has no control over or affiliation with third-party advertisers accessed through search engines or non-NerdWallet websites. Customers who click on or submit their information to a third-party advertiser may receive communications from additional lenders beyond NerdWallet's knowledge or control.
Please let us know if we can help with anything else.
Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop emailing me multiple times a day even when I requested opt out!! Then I get another email from another email address from them. STOP!!Business Response
Date: 10/31/2022
Dear *******************************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Initial Complaint
Date:10/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get multiple emails from Nerd Wallet coming from various email sources that are immediately blocked. Within a few hours I will get another email from a different email address. The emails are never addressed to me directly and are a variation ofBusiness Response
Date: 10/27/2022
Dear *****************************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Customer Answer
Date: 10/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting emails from nerdwallet and I never signed up. When I click on unsubscribe it just brings me to another website of their offers etc. it is impossible to unsubscribe. I do not wish to keep getting emails from them and want to be unsubscribed immediately!Business Response
Date: 10/26/2022
Dear ***************************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need you to remove my email address from your system. You are driving me bonkers. I woke up and had twelve emails in one day from you. You are sending them every hour, please. Please stop contacting me.Business Response
Date: 10/19/2022
Dear *********************************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never signed up or subscribed for Nerd Wallet emails or accounts. Suddenly I started getting Nerd Wallet emails daily PLUS immediately started getting daily 3rd party emails/affiliates of Nerd Wallet to buy this or that, or sign up for this or that. I want it to stop immediately with both *********** and these 3rd party affiliates of Nerd Wallet. Nerd wallet needs to IMMEDIATELY unsubscribe me from Nerd Wallet and their 3rd party affiliates for which I understand *********** gets paid for every time someone clicks into these affiliates. AGAIN, I never signed up for/requested anything from ***********. Never even heard of them prior.Business Response
Date: 10/28/2022
Dear ***********************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
**********************************************Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sends me dozens of spam emails daily from spoofed email addresses. Look at the complaints here. You clearly know what youre doing. I have already clicked unsubscribe weeks ago and you took that as an invitation to send even more emails. Shame on you!I suggest that you remove me from your spam list. This complaint does not preclude legal action. You have been notified to cease your unwanted spamming. I have marked the emails that originate from your company and will be collecting evidence for further action. I encourage others to report this company who knows very well what they are doing is against regulations and does it anyway.Business Response
Date: 10/17/2022
Dear ***********************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Customer Answer
Date: 11/07/2022
Complaint: 18225931
I am rejecting this response because:I do not accept this response. It has been months since my initial request to remove me from these mailing lists and it has been 3 weeks since this response from the business saying it would take 7 days. (Conveniently for Nerdwallet, this is passed the 5 days that a BBB complaint stays active so Ive had to reopen the case). Ive received more than 10 emails so far today from their spam lists. I can prove that they are from this company. I have reported Nerdwallet and the companies to which they have sold my information as violating CASL and I will continue to do this. I think it is time to take legal action here as this is clear harassment. To others: note that you wont be able to tell that the copious spam is coming from Nerdwallet as they are advertising multiple apparently unrelated companies using spoofed email addresses. If you noticed a huge increase in spam and have used Nerdwallet, this is likely the reason. I am able to track these emails directly back to Nerdwallet. Shame on Nerdwallet!
Sincerely,
***********************Business Response
Date: 11/08/2022
Dear ***********************,
Thank you for following up. On 10/17/22, we removed your email address from our email marketing lists and updated the "do not send" lists with our third-party vendors. We would not expect you to continue receiving any messages and apologize for that inconvenience. Please forward these emails to *****************************************, so that we identify the affiliate(s) sending the emails.
Thank you.
Initial Complaint
Date:10/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never subscribed to these emails and yet I'm receiving up to 10 emails per day. Leave me alone. It's impossible to unsubscribe. Stop sending me spam emails I'm not going to ever use your service.Business Response
Date: 10/17/2022
Dear *****************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Customer Answer
Date: 10/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like ALL the other complaints, Nerdwallet makes it impossible to unsubscribe from their daily spam emails. I never subscribed and resent how they pretend this is the fault of all of us who complained.Business Response
Date: 10/17/2022
Dear *************************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Initial Complaint
Date:10/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For some reason, I continue getting emails from NerdWallet, which is getting very frustrating. I have tried to use the unsubscribe link in the emails, but it hasn't worked. The emails aren't even addressed to my email address, so it bewilders me how they are even sent to me. Please stop harassing me.Business Response
Date: 10/17/2022
Dear *********************,
Thank you for bringing this matter to our attention.
Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
Please let us know if we can help with anything else.Customer Answer
Date: 10/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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