Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash.com

  Online Winnipeg, MB R2N 1M6

• 

  Door dash

  2428 Wisconsin Ave NW # 3D Washington, DC 20007

• 

  DashMart

  2506 East Schiller St. Philadelphia, PA 19134

• 

  Door Dash

  5610 Crawfordsville Rd Indianapolis, IN 46224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ********* through DoorDash on 12/1 because ********* is not close enough to deliver to me. Ive done this plenty of times in the past and have never had an issue. Eventually the Dasher messaged me through the app asking me to contact the restaurant because the food was not yet ready it was taking too long, the Dasher first asked me when will my food be ready? I responded Im not sure I ordered through the DoorDash app. The Dasher responded to me and stated can you call them and in my mind Im thinking if the Dasher is at the store, ********* why dont they just ask when it will be ready so I asked the Dasher what did ********* say to you? They then responded to me and said are you going to contact them which then I responded again I can but what did they say to you at this point I do not like the attitude from the Dasher or the pressure from the Dasher to call ********* to see when my order was ready because for whatever reason the Dasher did not want to wait or was in a hurry, so I wanted to cancel my order when I tried to do so in the DoorDash app, it would not allow me to do so, and receive a full refund because the mail was already being prepared. However, I did not like the tone or attitude of the Dasher, and did not want the Dasher to come to my home nor did I trust the food coming from the Dasher , so I tried to contact customer service of ********************** while the dasher was still at ********* to try and prevent the order from going through. However, I sat on hold for an agent online for DoorDash for 30 minutes. I had an agent come on who then ended the chat on me I also called their customer support number and waited over 30 minutes for an agent who told me they would respond to my request within 24 hours I later received an email stating I was not going to receive a refund, I think this is highly unprofessional and inappropriate that they have Dashers who intimidate customers I also have screenshots of the messages between me and the Dasher.

  

  Business Response

  Date: 12/11/2023

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  After careful review, we are unable to provide any further compensation at this time. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20947077
  
  I am rejecting this response because:
  DoorDash has been extremely cold in there responses about this matter. This is clear in their response when I called and from there response to the BBB. They are backing a dasher that pressured me there customer to do their job and when I no longer wanted the service they didnt care. Ive orders from DoorDash plenty of times never had an issue and always I provide a tip. This is very disheartening to know they dont care about their customers. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/12/2023

  Hi ******, 
  
  Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback! 
  
  Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  
  

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20947077
  
  I am rejecting this response because: you have resolved this matter. In fact, youre ignoring my complaints. The complaints of a loyal and honest customer. This is a true slap in the face. And feels very discriminatory. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/15/2023

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We appreciate your valuable feedback.
  
  At DoorDash, our primary aim is to offer a high-quality service every time, and we take your comments seriously. We have forwarded your feedback to the relevant team to ensure that we improve our services in the future.
  
  We appreciate you taking the time to share your experience with us and providing us with an opportunity to address your concerns. If you have any further queries or concerns, please feel free to contact DoorDash Support, and we will be more than happy to assist you.
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today December 1st, I was described from using doordash, for having an order cancelled. I had two orders under review in my dasher app for ******** and ********** so Im assuming it must have been because of those two orders. I went to Krystals and they had a sign that said, system down, and I also pulled up to the window, and saw no employees, I contacted doordash, and they tried to reach the restaurant, and ultimately canceled the order. The second was ********** I went through the drive through line, and the lady at the window said, they did not have an order matching the last 3 digits of the code I was provided, to pick up the order. I contacted doordash, and the doordash representative asked me to try and convince ********* to remake the order, as I went back through the drive thru, the doordash representative held on, and finally got tired of waiting and said she was canceling the order. Again, both times I contacted doordash.

  

  Business Response

  Date: 12/11/2023

  Hi Dexiter, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  We see that our specialized team that handles deactivations and appeals has completed their investigation and already reactivated your account. You should now be able to continue dashing. Thank you for your patience and understanding. 

  Our specialized team reviews your appeals and makes decisions based on the Dasher Independent Contractor Agreement. You can review the full agreement between DoorDash and Independent Contractors below. When onboarding as a Dasher, you also agree to the Dasher Privacy Policy and the Deactivation Policy, Below I have included links to these as well. 
  
  Independent Contractor Agreement 
  DoorDash Service Provider Platform Access Policy 
  Privacy Policy
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from a restaurant on DoorDash and intended to be a repeat customer of the service and signed up for Dashpass. The order arrived with several items missing (an order of salsa trio, 6 orders of enchiladas mole missing), the food was late and cold and inedible. I would like a full refund of my order and a refund of the dash pass. **************** disconnected me and then sent me an email denying my request without talking to me or explanation.

  

  Business Response

  Date: 12/11/2023

  Hi Kaci, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  Upon review of your account and orders histories, we see that your recent order at ************* on December 1, 2023 was placed at about 5:11 PM MST and you were quoted an estimated delivery time of about 5:20 PM MST. We see that the Dasher was assigned quickly and this order arrived 5 minutes early at about 5:15 PM MST. Upon reaching out to our support team, we see that you were able to be compensated for the missing items in the amount of $36.61 back to your original payment method. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. We see that our support team also provided you a refund for your DashPass subscription and made sure that it was cancelled, yet still useable for the month you paid as a courtesy. 

  As a one-time courtesy only, for issues regarding your order, at this time we have issued credits to your account in the amount of $85.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. No further compensation will be provided for this issue. You may find our Refund Policy within our Consumer Terms of Service linked below. 
  
  Please Note: To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 

  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20946880
  
  I am rejecting this response because: I am not sure DoorDash realizes exactly how bad this experience was. The order arrived with more than half the order missing. What did arrive arrived late (even though I paid the additional fee to have the dasher come to my home directly). What did arrive arrived incomplete or wrong (I.e. incorrect sauce, amount, etc.) and cold. This made the entire order inedible. I do not believe it is my responsibility to subsidize Doordashs significant errors resulting in food that had to be thrown out because it was inedible. The customer service was difficult to reach, saying wait time of 1 minute which was closer to 20 minutes. Before I could continue explaining the significant problems, the agent said that they were sending it to someone to review and immediately disconnected the chat, so the review had incomplete information and refused the full refund. I then waited in the fraudulent chat for another 20 minutes. The agent said I would be refunded in full in the review, including a refund of Dashpass. I asked to speak to a supervisor because I was skeptical Id receive the full refund and because the agent refused to email me a refund confirmation. When I spoke with them they said they would put in an appeal, which they were sure would result in a full refund. The appeal was rejected.

  I had been a customer with ********************** since 2015 and have spent hundreds of dollars on DoorDash. After this I never want to order from DoorDash again. A credit does not solve my issue.

  I have received a refund for the missing items, but it is not my responsibility to pay for the items that were incorrect. A DoorDash credit is unacceptable as the service, food, customer service, and overall experience with this DoorDash order and DoorDashs refusal to do right by me through customer service means I do not want to use DoorDash ever again. I therefore want a full refund, i.e. the remaining $85 and change credited to my original form of payment. That is the only to resolve this for me now.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/12/2023

  Hi Kaci, 
  
  Thank you for contacting DoorDash BBB Support.
  
  You were provided a refund already in the amount of $36.61 for the missing items on your order. As a courtesy, we you were provided an additional $85.00 for the inconvenience caused by this issue. As a one-time courtesy only, we have gone ahead and exchanged $85.00 in credits for a refund of $85.00. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

  No further compensation will be provided. Again our Terms of Service link is referenced below if you wish to review the terms again to which you agreed. 
  
  Please Note: To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doordash charge me a bunch of money in a deception legislative prohibited way with bathing suits and having things listed online that they don't actually have in the store I got to charge $17 for ********** I never received I looked out the window for an hour the lady who brought my food said she was going to go get it and never return which is Steph by the carriers I'm on my refund and I want my refund for $73 for my order because it was all messed up and I didn't have no substitutes I asked for refund on everything and everything was substituted and it was stuff I was allergic to and all of the stuff tastes like c*** okay and they can't just go in the store and go in the shopping spree and not be held accountable for

  

  Business Response

  Date: 12/11/2023

  Hi Zxoch, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  Unfortunately, we are unable to approve your request due to the activity that violates our Terms of Service. This decision is final at this time. 

  Additionally, to avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on doordash for ************ spent $57 and basically none of the order arrived. i contacted doordash and then they told me they will not give a refund, i contacted the restaurant and they said they couldnt do anything. i contacted the corporate for *********** and they responded saying doordash has to give me the refund and they cant. this has been going on for almost two weeks now and its crazy that i basically just wasted $57 to literally get nothing back. i am a person who lives paycheck to paycheck and decided to get something good for once instead of ********** doordash did this same thing when i had a delivery literally not get delivered and they refused to give a refund, but once i went to the bbb they finally did something about it.

  

  Business Response

  Date: 12/11/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  After careful review, we are unable to provide any further compensation at this time. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed ordered through Little Ceasars website. Delivered by doodash. Order was missing an item valued at $3.89 + 6% sales tax = $4.12. Doordash customer service said they will only refund 15% of total order (minus fees and tip). Total order is $17.96. Which means I will be refunded $2.69, but the item cost $4.12. Why am I not receiving my money back? What kind of policy is this? I deserve my money back. I also tipped $6.00. I want half of the tip back due to Doordash poor customer service. ****** said he was sorry, but couldn't do anything since I ordered through Little Ceasars. **************** said it was policy, can only refund 15%, even after I explained the price difference. Total cost of order, with fees and tip = $29.48. Thank you.

  

  Business Response

  Date: 12/11/2023

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. 
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to Little ********, a refund can only be processed from them. Little ******** will need to get in touch with us to begin the refund process for any delivery fee compensation which would be forwarded to you should the claim go through. 
  
  If you would like for us to provide DoorDash credits to the account using ************************ or a DoorDash gift card in replacement of a refund from Little ******** please reply to this claim. 
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/01/2023 through Door Dash from ************* for my mother. You have multiple companies doesnt pay attention to the notes on door dash, so I called and inform the manager name **** to make sure he made the food right. We get the food its all wrong, we asked for a non seedless roll with know pepper salt, due to health issues. Everything we didnt want on the hoagie was on the hoagie, I called primos back again and spoke with the manager **** that looked at the order and seen it was the wrong order, there company didnt have any drivers. I called door dash, Rica from door Dash didnt want to assist me, know supervisor never called back, stated we had to wait 24 hours for someone to look at the evidence. We live in a country that forgets about servicing the people that keep their businesses open and its all about the money. Im fed up the people is fed up and where deciding after this where not supporting companies that doesnt care enough about the people, its always something with Door Dash, they allow drivers to steal the customers food.

  

  Business Response

  Date: 12/11/2023

  Hi *********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  Upon review of your recent order, we see that the Dasher had another order alongside yours, it is possible they may have accidentally delivered the wrong order to you. As a courtesy for this issue, at this time, we have issued credits to your account in the amount of $21.28 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. 
  
  NOTE: To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered pizza from ************** in ************ ****... They use doordash to deliver food for the store and the delivery was all messed up there is missing items what I've been I did get were completely cold I called ************** itself try to get some type of refund they keep giving me the runaround I've called doordash they're doing the exact same thing giving me the runaround bunch of excuses one company's blaming the other nobody is taking fall for all the issues I've had and this is been almost a month it's just a little bit tired and it's becoming a big problem when it shouldn't have been they should have did what they told me they were going to do which was refund the entire amount of money back into my account within 5 to 7 business days and here it is almost been a month and nothing has happened so I don't know what else to do but contact you guys can see if you can help me get some type of resolution on this case

  

  Business Response

  Date: 12/11/2023

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. 
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to Little ********, a refund can only be processed from them. Little ******** will need to get in touch with us to begin the refund process for any delivery fee compensation which would be forwarded to you should the claim go through. 
  
  If you would like for us to provide DoorDash credits to the account using **************************** or a DoorDash gift card in replacement of a refund from Little ******** please reply to this claim. 
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order for food via their app and received a different order. The dish indicated it came it with chicken as well as both noodles and a salad (coleslaw). What was sent was chicken, NO SALAD, and some old dried up plain cheap white rice. This is not acceptable!I have been having nothing but problems with this company lately as even the drivers have been directed to the wrong address, about 5min away from where I live. This order I gave up trying to explain to the driver as he wasn't responding via text at first then he didn't understand when we finally spoke on the phone..So I had to walk 5min there, and 5min back in the cold while it was snowy and slippery outside. I have brought this wrong address issue up several times with their support team and every time someone says that someone will get back to me with support. All I get back is automated responses that do not help or mention this issue.Why should I have to pay for an order that was incorrect, I had to walk 5min each way (when I ordered delivery) in the cold and snow, support is unable to rectify this or provide any solution, and communication is just horrible!I have both photos of what I ordered and what they advertise as to trick with you with if needed for comparison.

  

  Business Response

  Date: 12/11/2023

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  After careful review, we are unable to provide any further compensation at this time. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20946352
  
  I am rejecting this response because:

  they sent me the wrong order as well as went to the wrong location.  This is not what I ordered/paid for so therefor I didnt get what I paid for.  That is a typical merchant chargeback and every other merchant honours this. 

  I am *********** a credit card chargeback and will call my bank if you do not refund me, and you can face the consequences for having chargebacks initiated by the bank instead of by yourself.

   

  i cant believe we are really at this point!

  
  Sincerely,
  
  David De Paola

  

  Business Response

  Date: 12/12/2023

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  After careful review, we are unable to provide any further compensation at this time. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20946352
  
  I am rejecting this response because:

  The response is a careless copy and paste that didnt even include the link properly.  Im not sure if a real human even did this,

  I would like BBB to mediate this.

  
  Sincerely,
  
  David De Paola

  

  Business Response

  Date: 12/15/2023

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  
  

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20946352
  
  I am rejecting this response because:

  As a consumer who made an online purchase with a credit card, I am protected from wrong orders sent and am entitled to a refund.

  If DoorDash refuses to acknowledge my consumer rights and continues to point to their self-proclaimed policy then I would like for the BBB to step in and mediate this.

  
  Sincerely,
  
  David De Paola

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/2023 I placed an order for Best Buy which included 1 x AirTag. The AirTag cost me $29.00 upond checking on 12/1/2023 not even less than 24 hours later the AirTag is listed for $23.00. I contacted an agent on 12/01/2023 and the agent told me that I could not get a refund. I asked for the Best Buy receipt because on your website it says the following " Best Buy will honor their in-store return policy for most products purchased within 15-days on the Best Buy Storefront on the DoorDash Marketplace. Bring item(s) and Best Buy printed receipt to any Best Buy location for return." Where it says to bring the BEST BUY receipt. However, the agent was rude and redirected me to the DoorDash receipt and just left the chat. This is not only high unprofessional but if you are going to be a store front of these stores, you should at least be able to price match these items when you discount them. I don't understand why less than 24 hours later you cannot price match that amount.

  

  Business Response

  Date: 12/11/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  Please provide photo or screenshot evidence that the item was listed for a different price so we can further investigate and provide you with a **************. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20946146
  
  Good morning, I did not screenshot on the app and the price has changed since I posted this. If you look back through chats you can look at the chat and see the price. Thank you! 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/12/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. 
  
  Unfortunately we are unable to further investigate at this time due to not having proof that there was a discrepancy on the pricing. You are welcome to contact the merchant if you wish to further pursue this with them. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support