Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DashMart

  2506 East Schiller St. Philadelphia, PA 19134

• 

  DoorDash

  2108 South Blvd STE 106 Charlotte, NC 28203

• 

  DoorDash

  2211 Elliott Ave Ste 200 Seattle, WA 98121

• 

  DoorDash.com

  Online Winnipeg, MB R2N 1M6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Doordash from ********** Total was *****. When delivered we were missing the 13 ct of cookies. I reached out to support and just wanted redelivery as it would cost more to order and replace myself. They stated they couldn't and could issue **** in credit. I refused as it would be ***** just to reorder the cookies. They also offered an additional $5 to my bank account which I also refused as I just wanted redelivery. Ended the chat and called. Found out the chat rep issued the credits anyway and now I was not eligible for redelivery. Also was not eligible for any additional credit. So the 5 to my bank will take a week to come in. To reorder right now it will cost me an additional ****. They refused to issue the additonal dash credit to allow me to replace the missing item. This is unacceptable to expect a customer to pay additional money to reorder something they already ordered and paid for and the fault was on the end of doordash.

  

  Business Response

  Date: 06/08/2023

  Hello *****,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a partial refund to your account for the amount of $10 on June 1, 2023 and. credit towards your DoorDash account in the amount of $8.13. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you.  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter is 13 y/o ************************* Card # ending in **** was used to purchase forever yogurt on 4/3/23. My daughter was charged 2x for 1 order. I was told that she will be getting a refund and they never refunded her. I then called and they told me that she will not be getting a refund. This charge i explained to them was done 2x same day minutes a part from one another and only 1 delivery was made. I am upset with these companies stealing from our Youth's. I really would appreciate some assistance in retrieving my 13 year old funds.

  

  Business Response

  Date: 06/08/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, please provide the following information, we will need to confirm this information to properly investigate: 
  
  email address associated with your DoorDash account that placed the order
  The last 4 digits of the credit card used
  Credit Card Billing Zip Code
  Credit Card Expiration Date

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled membership but was still charged **** fee

  

  Business Response

  Date: 06/09/2023

  Hi,

  Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the account with the information provided.
  

  Please provide the following information, we will need to confirm this information to properly investigate: 
  
  email address associated with your DoorDash account
  The last 4 digits of the credit card used
  Credit Card Billing Zip Code
  Credit Card Expiration Date
  Date of when the charges were posted
  Exact amount of charges

  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support
  
  

  
  

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered through doordash Yesterday 5/31/2023 from Redlobster my meal was a total of $98.42, and with service fee, tax fee and tip it came out to $129.09, I advised the dasher to knock when order was dropped off. ****** never knocked, order was incomplete missing more than 3 items which totalled about $50. I contacted doordash and advised them of the missing items thru the app I did not even get a response or call back. I called this morning and they stated that they would not be issuing a refund. I asked to speak to a supervisor and was advised that a supervisor will call back and to have my phone handy because they would only call ONCE. what kind of business makes you wait to speak to a supervisor or tells you they will call you back. I asked for the refund of the food missing the delivery fee and my tip to the driver which equals to about $67. Because the delivery was not done how it was supposed to. I wanted my tip back because the driver deserved no tip and the service fee because they have no customer service whatsoever. So on top of their driver ******** not even having the courtesy of knocking on the door because he had either messed up my order or ate it or God knows what. He delivered the order with no bag when these orders are supposed to be sealed in its bag, all he texted was "the bag ripped my bad" like I don't understand. I have the text message he sent, with the picture of how he delivered the food, and the items that were missing you will not see them in the photo. Doordash has all the pictures and access to the messages these dashers send and still refused to refund me my hard earned money. I need a response regarding this, I am seeking my full refund at this point of $129.09 because the service and the delivery did not meet any kind of standard. I will also be filing a complaint with their corporate office as I did on their app. I thank you in Advance and look forward to hearing from you soon. ****

  

  Business Response

  Date: 06/12/2023

  Hello,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a partial refund to your account for the amount of $7.97.  This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days.
  
  Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you.  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a gift card worth 150$. I added it to my account and they keep deactivating my account so i cant use my credits or get my money back. They say there is nothing they can do about it. They deactivated it around 5 times. They keep saying that it was in error but don't fix it.

  

  Business Response

  Date: 06/06/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.  We were happy to look into this.
   
  Based on our records and the details you shared, it appears your DoorDash profile was deactivated in error. You account was reviewed by our automated system check. As of June 1st, 2023 the review of your account was complete and your account will remain activated.
   
  We sincerely apologize for any inconvenience this deactivation may have caused you. We will bring your experience to the attention of the appropriate team here for further review to ensure this doesnt occur again.

  We thank you for taking the time to provide feedback about your experience using the platform. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone was using my credit card fraudulently with Door Dash subscriptions. Door Dash ended the subscription but didn't close the fraudulent account. They told me the person was in ********* and I've only ever lived in *** and *******. They said they wouldn't shut down the account of this bad actor because they could have had my credit card number "unintentionally." When I told them this couldn't happen as a mistake they just kept saying, no we can't shut it down. Door Dash enables people committing fraud to use their platform without any penalties. How can this be part of their community standards of use? This company is not engaging in safe practices.

  

  Business Response

  Date: 06/08/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, please provide the following information, we will need to confirm this information to properly investigate: 
  
  email address associated with your DoorDash account
  The last 4 digits of the credit card used
  Credit Card Billing Zip Code
  Credit Card Expiration Date
  Date of when the charges were posted
  Exact amount of charges
  Optional: Name of restaurant (listed on the bank statement)
  Optional: Screenshots of the transaction(s)

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have subscribed me to a monthly charge I did not authorize.

  

  Business Response

  Date: 06/09/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, please provide the following information, we will need to confirm this information to properly investigate: 
  
  email address associated with your DoorDash account
  The last 4 digits of the credit card used
  Credit Card Billing Zip Code
  Credit Card Expiration Date
  Date of when the charges were posted
  Exact amount of charges
  

  Best,

  DoorDash BBB Support 

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2023; I placed an order through DoorDash for food from Burger King and was given the wrong order. Both burgers were incorrectly made. I had photographic evidence to back up this claim but was still denied a refund or credits to make this meal right so we could eat. We used our last bit of money for the week to get this hot meal. The amount spent was $34.61. I contacted SEVERAL representatives; one stated it would be 3 hours after my original request that I would receive an email to work on resolving my issues; I never got that email. I contacted them again in the same timeframe and was instantly disconnected after connecting without explanation. The next interaction was with another representative who then stated that my case was sent to a specialized team and I would have to wait 24 hours for a response. I then had someone call and after explaining what happened; cut me off and then tell me I would get another call an hour later (this call was around 10:30pm) and the next call never took place. Its 6/1/2023 and I havent received any response from anyone at DoorDash nor been refunded the money I am owed for food we never got to enjoy because it was made wrong. I have paid countless amounts of money to DoorDash in both orders and subscribing to their **************** for years now. I never experienced horrible customer service like this until recently. I am demanding a refund or credits back on that meal or I will be seeking further legal action.

  

  Business Response

  Date: 06/09/2023

  Hi,

  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order and have processed $34.61 back to your original payment method. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you.  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

  Best,

  DoorDash BBB Support

   

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are absurd! I didnt received an incorrect orde and they refuse to give me my money back claiming *** had too many refunds. This is a lie!! Ive only had the account since March. I sent photos of the item. They are clearly totally different. Ive been calling and getting hung up on. The chat is totally rude. How do you think youre going to keep my money and I didnt get my order thats crazy.

  

  Business Response

  Date: 06/09/2023

  Hi,

  We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced and your email address of the account? 
  
  We will need those details to investigate the issue.
  
  

  Best,

  DoorDash BBB Support

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear DoorDash Customer Support,I am writing to express my deep disappointment and frustration with a recent order I placed through the DoorDash app from Papa ****'s on May 31. The entire order that was delivered to me was completely incorrect, and I demand an immediate correction of the refund to reflect a full reimbursement of $53.23, which is the total amount owed.Upon receiving the order, I discovered that none of the items matched my selection. The incorrect order not only resulted in a complete waste of money but also caused significant inconvenience and disappointment. I reached out to your support team to report the issue and request a refund. However, the refund amount I received was only $25.87, which is unacceptable given the magnitude of the mistake.I kindly request that you rectify this situation promptly by issuing a full refund of $53.23, reflecting the complete reimbursement I am entitled to for the incorrect order received. It is essential to prioritize the accuracy and quality of your service by addressing such issues in a timely and satisfactory manner.I have been a loyal customer of **********************, appreciating the convenience your platform offers. However, this recent experience has deeply impacted my trust and satisfaction. It is crucial that you take immediate action to resolve this matter and ensure that similar incidents are prevented in the future.I expect a swift response within 7 business days to confirm the correction of the refund amount and provide assurance that appropriate measures will be taken to prevent such errors from occurring again. Your attention to this matter is greatly appreciated.Thank you for your understanding and prompt resolution. I look forward to your response and a satisfactory resolution to this issue.

  

  Business Response

  Date: 06/07/2023

  Hello,
   
  Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into  this.
  
  At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.
  
  We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.
  
  Thank you, again, for reaching out and reporting this concern.
   
  Best,
  
  DoorDash BBB Support