Business Profile

Food Delivery

DoorDash

Headquarters

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,072 total complaints in the last 3 years.
6,547 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/03/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 29, 2023 I placed an order for pick up on December 31, 2023; I was charged immediately for my order even though I wouldnt be picking up for 2 days. On the day of the pick up, I arrived at the restaurant that the DoorDash order was placed for and was told they did not have the order because the items that were offered online via DoorDash were not being sold on the day of pick up. I was then provided with info on how to get in contact with the restaurant management who took 3 days to get back to me, only to learn that I needed to be going through DoorDash for a refund. When I contacted DoorDash immediately upon learning that this was who I needed to work with for a refund, I was told that I took too long to report the issue. DoorDash then sent me an email that I had a credit to my account but no credit shows on my account.
Business Response
Date: 01/16/2024
Hi Nyja,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

After review, a refund was issued on Jan 14, **** in the amount of $97.94.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and confirm that i have received a refund. Thank you kindly for your quick action and attention to this matter.

Sincerely,

*************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DoorDash customer support continues to be one of the worst customer support experience I have encountered with.I have multiple orders in December 2023 missing item or wrong amount of item delivered. Everytime I report it weather its from Store like Sprouts or **** they give me the same run around. Your case has been escalated to support expect update within 24 hours and never anybody follow up or issue any refund.After multiple calls they finally told me they applied the refund as a credit which is compete BS. The credit in my account is from my two Doordash gift cards and the agent tries to tell me that its from them lol. Support it a joke its based somewhere outside the US since they dont speak english well at all. At this point I dont even want a refund since I deleted the app and will use Uber eats or Grub Hub moving forward. Just trying to warn the public of the s***** customer serivce you will get from **********************
Business Response
Date: 01/16/2024
Hi ***,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/17/2024

Complaint: 21094719

I am rejecting this response because:
Nothing was resolved, and I did not receive any kind of refund, unacceptable!
Sincerely,

*****************************
Business Response
Date: 01/26/2024
Hi ***,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/30/2024

Complaint: 21094719

I am rejecting this response because: Because you failed to provide me with a refund for items that I ordered but did not receive. Until a refund is provided back to my Doordash account I wont be using your services. I hope you understand

Sincerely,

*****************************
Business Response
Date: 02/01/2024
Hi ***,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Customer Answer
Date: 02/03/2024

Complaint: 21094719

I am rejecting this response because: I still have not received my refund, please reach back out once the refund is issued back to my account as credit or back to my credit card. Thank you and have nice day your former loyal customer!

Sincerely,

*****************************
Initial Complaint
Date:01/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company continues to bill me every month even after permanently shutting it down. Im sick of the fraud and I will seek legal action if the company continues to harass and fraudulently charge my card.
Business Response
Date: 01/16/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.
Upon reviewing your account, we have discovered that you had an active DashPass subscription. However, we noticed that the benefits of the subscription were not utilized and therefore, we have refunded the charges for two months, which amount to $19.98. Unfortunately, the remaining two months are currently in dispute by your financial institution and we are unable to provide any compensation for this at the moment. We have canceled the subscription.

If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 12/23/23. My Chick Fil A order was delivered to the wrong address (DoorDash emailed me the photo of where it was delivered). That is certainly not my address and not the address they have on file for me. Ive called them 7 times now and they keep telling me that my compensation was reviewed by their specialists and it was denied. I keep asking why it was denied and they say they have no information on why but it was denied and theres nothing they can do. I am beyond baffled. They literally have proof that it was delivered to the wrong address. Im done with them. They stole my money. You lost a long time customer.
Business Response
Date: 01/16/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

After review, We have processed a $22.21 refund and sent a confirmation email.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my 2nd claim as I didn't respond in time to the first one. My original copy:I purchased two $50 DoorDash gift cards from my local ******* supermarket. When I went to redeem them to my DoorDash account, they both had a zero balance. I contacted ******* and they told me I'd need to contact DoorDash. I called DoorDash and they were able to determine that both card redemption codes were indeed already redeemed, but to someone else's account (and they couldn't/wouldn't disclose their account details). I asked if they could remove the $100 (2 x $50) from the fraudulent account and apply the funds to my account, but they said they cannot do that. I have pictures of the physical gift cards (with the redemption codes) and receipts I purchased from *******. I know gift card fraud is increasing, but companies like DoorDash should stand behind their customers and do the right thing.and DoorDash responded asking for: Gift card number: two of $50 ea: BEWCY542720 and BEWPL123860 Gift card PIN: not applicable The total charge: $100 ($50 x 2) Picture of the giftcard: see attachments The email address used: my email is ********************* but they were both redeemed under a different account
Business Response
Date: 01/16/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. For each occurrence you are reaching out regarding, please provide the following:

The Picture of the Gift Cards

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.
Best,
DoorDash BBB Support
Customer Answer
Date: 01/16/2024

Complaint: 21093232

I am rejecting this response because: I'm not really rejecting it, but the BBB site only allows Accept or Reject. Per your reply, I'm including the picture of the both gift cards with their codes scratched off.

Sincerely,

*************************
Business Response
Date: 01/26/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We have issued the $100 in DoorDash credits in your account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for issuing the $100 credit!

Sincerely,

*************************
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i recieved a letter from the irs stating that i worked at doordash in 2021. i have never worked there i have tried for months to speak with someone to no avail, now i owe $10,000 to the irs for this mistake.
Business Response
Date: 01/15/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.
It appears this issue was caused by someone who obtained information to create a fraudulent Dasher account(s). Weve taken immediate steps to deactivate the unauthorized Dasher account(s) and are implementing a series of new checks and features that will help prevent these types of erroneous ****s in the future.We understand that having your identity stolen can be very overwhelming at times. The time and effort spent to get this amended may be inconvenient. Here at DoorDash, we want to help guide you through the next steps or options you have to correct this.
The most common questions a person in your position has are:- How does this happen?
-It appears this issue was caused by someone who obtained information from third party sources to create a fraudulent Dasher account(s).-What do companies like DoorDash do when a person reports their identity has been stolen?
- DoorDash issues *** Form **** in accordance with applicable laws based on information available to us at the time of issuance. While we are unable to amend *** Form ****, the *** has outlined on its website that a victim of identity theft who receives an incorrect Form **** as a result of the identity theft should not include that income on their tax return.- Will I be penalized by the *** because I am a victim of identity theft?
- As outlined on the *** website, a victim of identity theft that receives an incorrect Form **** should not report the income on their tax return. Therefore, if you received the DoorDash **** in error, you should not include that information on your tax return.- Are there any additional steps I should take if I know or suspect I am the victim of employment-related or other forms of identity theft?
- Yes, place a free one-year fraud alert on your credit reports by contacting any one of the three nationwide credit reporting companies online or through their toll-free numbers. The bureau you contact must tell the other two.
- Equifax: ************
- Experian: ************
- Trans Union: 800-680-7289Lastly, you may **** a complaint with the Federal Trade Commission.
****************************************************************

Best,
DoorDash BBB Support

Customer Answer
Date: 01/15/2024

Complaint: 21091764

I am rejecting this response because:
i never recieved a ****.. it was reported under my ssn#. im sure you sent the **** to the address that the dasher lives. however the irs has charged me $10,000. the only way for them to withdraw charges is to get an ammended ****. this is coming straight from them. so they said you need to provide me with that. if you cant do this then i demand the drivers license and *************************** that you associated with my ssn#. this is quite serious to me, as I live paycheck to paycheck. I wait every year for my tax refund... that I wont recieve this year because of this fiasco.

Sincerely,

***********************
Business Response
Date: 01/26/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.
It appears this issue was caused by someone who obtained information to create a fraudulent Dasher account(s). Weve taken immediate steps to deactivate the unauthorized Dasher account(s) and are implementing a series of new checks and features that will help prevent these types of erroneous ****s in the future.We understand that having your identity stolen can be very overwhelming at times. The time and effort spent to get this amended may be inconvenient. Here at DoorDash, we want to help guide you through the next steps or options you have to correct this.

The most common questions a person in your position has are:- How does this happen?
-It appears this issue was caused by someone who obtained information from third party sources to create a fraudulent Dasher account(s).-What do companies like DoorDash do when a person reports their identity has been stolen?

DoorDash issues *** Form **** in accordance with applicable laws based on information available to us at the time of issuance. While we are unable to amend *** Form ****, the *** has outlined on its website that a victim of identity theft who receives an incorrect Form **** as a result of the identity theft should not include that income on their tax return.- Will I be penalized by the *** because I am a victim of identity theft?

As outlined on the *** website, a victim of identity theft that receives an incorrect Form **** should not report the income on their tax return. Therefore, if you received the DoorDash **** in error, you should not include that information on your tax return.- Are there any additional steps I should take if I know or suspect I am the victim of employment-related or other forms of identity theft?

Yes, place a free one-year fraud alert on your credit reports by contacting any one of the three nationwide credit reporting companies online or through their toll-free numbers. The bureau you contact must tell the other two.

Equifax: ************

Experian: ************

Trans Union: ************

Lastly, you may **** a complaint with the Federal Trade Commission.
Reporting Identity Theft | Internal Revenue Service

Best,
DoorDash BBB Support
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Chichos through DoorDash and my order was not right. I informed ******** of the problem and they said they would refund me $37.31, They then tell me it would take 2 to 7 business days before I can get my money back, I did not pay them in 2 to 5 business days. I told them I need my money I am a senior on a fixed income and I need my money back now. I don't think that it is right for companies to do that to people. Why should you have to wait? They didn't wait to get the money to pay for the order.
Business Response
Date: 01/15/2024
Hi ********,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

Upon review, We have processed a $7.84 remaining refund and sent a confirmation email.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/03/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/2/24 at 1:02 am, I ordered a delivery to my work address from **********. About an hour later, I went outside to check on the delivery as it still had not arrived and I cannot bring my phone within the premises of my workplace. The DoorDash app said that my delivery had been delivered, but it had not. I walked around the entire perimeter of my workplace and checked every door, but my food was not delivered. I attempted to contact the driver, but was not able to as it was around 45 minutes after the delivery was marked "delivered" and the app would no longer allow me to contact the driver. I then went to the ********** in person to order in-person, and mentioned the delivery not being received. The employee at ********** told me that they didn't have many of the items included in the order so the manager decided that "it wasn't worth putting out". I requested a refund through the DoorDash app which was then declined.On 1/3/24 at 12:53 pm, I contacted DoorDash customer support by phone. While on the phone with the support agent, I was told that I could not be refunded for my order because I did not have any contact with the driver even after explaining that I could not have my phone with me at work. It is important to note that I did not receive any messages or any form of communication from the driver or DoorDash itself during the delivery to advise me of the situation.I am requesting that the total of the order ($37.42) be credited to my account as I used a ********************** gift card to pay for the entire order.
Business Response
Date: 01/15/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have processed a total of $42.42 credits and sent a confirmation email.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 01/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DoorDash wont refund my money for an order that never was delivered. Not only was the order never delivered, the place I ordered from through DoorDash even told DoorDash they never made the order. Not the mention I have the receipt that was emailed me from the place (*********************) that the order would have came from stating that they voided the order. Yet DoorDash still is declining to refund my money. Attached is the receipt from *********************. Also attached is screenshots of the decline review/receipt on doordash plus an email from DoorDash that acknowledges the phone call made with customer service. Im asking to receive $2,500 in small claims court for emotional damage, unprofessional work practices due they decline my refund 5 times as I kept calling in to show proof that the merchant never even made the order.
Business Response
Date: 01/16/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

Please note that your order was not associated with DoorDash Dashers for delivery as this order was delivered by ********************* drivers for the order you placed. As a one-time courtesy only, we have gone ahead and issued credits to your account in the amount of $15.61 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. No additional compensation will be provided. If you wish to contact the merchant who was responsible for delivering your order, you are welcome to do so, but DoorDash Dashers were not used for this order as ***************'s had their own delivery driver for your order.

NOTE: To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 01/16/2024

Complaint: 21090448

I am rejecting this response because I was denied a resolution by DoorDash customer service numerous the times even with the proof I provided. Not only did I call them, they even called ********************* themselves and told them it will be resolved but yet they still declined. The fact that I had to contact to the better business bureau after numerous attempts to resolved the matter directly but was not given the common courtesy for the matter. I feel as if I am due a compensation of more than just a refund. At the very least I should be issued a $1,000 for the emotional damage, unprofessional customer service received and the financial hardship that came with me having to order something else without receiving a refund in a timely manner.

Sincerely,

*******************************
Business Response
Date: 01/23/2024
Hi *******,

Thank you for reaching out to DoorDash BBB Support.
We appreciate your feedback. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future. There is no further information we can provide at this time. You are welcome to review again our Terms and Conditions at the link below if you wish.
To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 01/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DoorDash has refused to respond to my persistent attempts to reactivate my Dasher account. I deactivated the DoorDash account and not the dasher account because ********************** seems to make several accounts without my knowledge when asking for emails for orders or during confusing signups. The process has been a hassle and I would like my Dasher account reopened so I can continue to make deliveries but DoorDash has not been able to help with this and I hope this can be resolved with corporate contact from DoorDash
Business Response
Date: 01/22/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

We would be happy to look into this for you. Can you please provide the below information so we can look into your account?

Dasher email:
Customer email (if different):

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

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