Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was used on a payment for a Hims product that I do not need. My card was charged on May 10 and it is frustrating because I still haven't used all of the product I bought previously from that company.

  

  Business Response

  Date: 04/11/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said a treatment plan for hair loss was $35 a month, I got the subscription then about 10 minutes later my father told me how to get it from a doctor much cheaper and with insurance.. I cancelled my subscription and still ended up getting $175 stolen from me from them, havent sent anything, havent done anything. They said if I cancel within 48 hours I was fine but in a few minutes my money is gone.

  

  Business Response

  Date: 04/11/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2024 I subscribed to Hims and *********** services to acquire *********** for weightloss. I paid for a year in advance. $1980 using my **********. A few months later I received a notice from the service stating that they could no longer continue to provide the compound *********** due to *** regulations and I would be refunded $990 back to my credit card. It's has been over a month and I have still not been refunded. Finally, 4/9 I received a message saying the refund was processed. 4/10 , I received another message stating the refund was canceled/declined. I cannot get a definitive confirmation of the refund of $990 to my account.

  

  Business Response

  Date: 04/11/2025

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 23187489
  
  I am rejecting this response because:

  The funds have not been received. Please hold this case open until the funds are received.

  Thank you.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/15/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please note that funds were never received however the credit company credited my account. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  refusing a refund on a product I have not yet received. Not satisfied with the results. No notice to billing or shipment. As a medical product there should Be a notification of delivery before it were to be placed at the doorstep of someone else.

  

  Business Response

  Date: 04/11/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told Hims and Hers, after the first month of my program, that it was not working. I never agreed to auto renew as well yet they have charged me and will not refund me even though the medication has not shipped. It claim my order is getting ready. I dont want it!

  Customer Answer

  Date: 04/10/2025

  
  I would also like to add, they renewed my subscription two weeks early. They want 48 hours in advance before canceling, but renewed whenever they felt like it!
  ****** M ******* RDH

  

  Business Response

  Date: 04/11/2025

  
  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placed on auto-renewal, but never accepted to be placed in such a plan. I was never sent order renewal notifications and the product showed up at my house. The provider was unwilling to return the product.

  

  Business Response

  Date: 04/11/2025

  
  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im extremely disappointed with HIMS. I clearly told them to cancel my order before it shipped, and they refused. Their customer service is completely unhelpful its just a repeated no with no effort to resolve anything.Worse, they dont notify you of subscription renewals, which is illegal in many states. If my credit card had declined, they wouldnt have shipped anything but because it went through, theyre forcing the shipment even though I asked to cancel within 5 minutes of getting the charge. Its dishonest and feels like a scam.This shipment will be rejected, and I expect a full refund. HIMS needs to be held accountable and their investors should be aware of this harmful consumer tactics.

  

  Business Response

  Date: 04/10/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some hair loss pills using the ************************** website on Monday April 7th. Within minutes I cancelled the subscription (there was no cancel order option). The site told me I had cancelled my subscription successfully, within a few minutes. Fast forward to today (9th), I get an email from them saying my order is preparing to ship. I contacted them and they stated that there was nothing they could do now. I check the tracking number and **** has not even received the shipment as of yet on the 9th. I understand that I agreed to the order, but do not understand how an order that would not ship for 2 more days cannot be cancelled.

  

  Business Response

  Date: 04/10/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 04/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going through my emails, there was one from Hims/Hers about a hair loss pill. I thought Id go ahead and read it since I started losing my hair after my fianc of 19years passed suddenly. I started to answer their questions but then they wanted more personal information, card numbers, medical information, etc. So I quit answering their questions. I closed the email and went about my day. Then about a week after I started their questionnaire, I received a box in the mail. I opened it, and was surprised to find a bottle of hers pills. Also, these are prescription only pills. Concerned about these pills I called customer service to ask how I got a prescription without filling anything out. The pills cost 175$! I explained that I DID NOT order these, I would not ever pay that much for a hair loss pill since my doctor said its stress from the death of ***** and that I dont need pills. I also asked how they could send these out since theyre a prescription only? What ** fills these? Are they legit? I also said everything in these pills, I can buy at *******. I asked for a refund again. The representative got a little snippy and said if you didnt order these, why do you want a refund? I told her because obviously my card was hacked and I was charged the full price. I just want my money back. Also, if Im going to spend that much money online, Id use ******, Not a credit card. I even spoke to a supervisor, he said there is nothing they can do. I told him these pills are only B&C vitamins, ****** and *********. How do you know Im not allergic to these ingredients? I also said all these ingredients are over the counter items that anyone can get. Again, I never filled out anything completely. I said I simply want the charges off my card. I asked about the ** *** filled the prescription. I got nowhere. I cancelled my card, and now Im writing this. The bottle has a prescription number, **, pharmacy, phone number & the **s name. This seems to be a scam.

  

  Business Response

  Date: 04/15/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking to ****** a subscription with the company. There was no notification, email blast, or otherwise heads-up that the item was set the renew. I did not know about the subscription until they had charged me. Even though the order is being processed and the charge on my credit card was yesterday night, I have reached out to cancel the subscription and the pending order. However, I was instead given an automated chat response saying that nothing can be done. I would like to continue using the company and its services going forward, but it is really hard to do so when there is little to no customer service and support.

  

  Business Response

  Date: 04/10/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team