Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Hers for help with my thinning hair. I talked with a doctor on the phone and was prescribed a topical mixture of *********** and *********. I was under the impression that I would talk with a company representative to discuss possible medication changes and efficacy prior to receiving another shipment. However, I was surprised to receive another 4 month supply without updating my medications or approving the shipment. I would like to suggest more ethical company/ patient communications. After receiving the shipment, I called and was told since the medication had been delivered, I could not return it or get a refund.The following is an excerpt from the initial communication from Hers when I signed up:Hims & Hers will notify you when further action is needed to keep your subscription active, and a member of the Care Team will check in on how you are doing and make sure that your medical information remains up to date.

  

  Business Response

  Date: 03/24/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  

  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a prescription from HIMS (March 2nd of 2025) which never arrived. Their app and website show that it was delivered, but do not provide a way to contact customer service to report a missing shipment and resolve this for a refund. The only way to reach them is through the nurses who provide prescription information, and these seem to change with every interaction meaning that the name of the nurse you are working with is never the same. Following their help portal does not lead to anyone or any contact in customer service. I was charged, item did not arrive despite a tracking number and their online services do not provide resolution. I would like to be refunded for the $234 that I was charged and stop any future charges or shipments.

  

  Business Response

  Date: 03/24/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hims charged me for an auto subscription that I had no idea was active. Even the Apple Pay I used to make the payment appeared as a small fraction of the subscription but somehow, after the Apple Pay went through, the amount changed. I am planning on contacting my bank and ***** Pay to understand how that took place, but i'm sure i did not agree to try this product on an annual basis and just wanted to explore using it and seeing how I felt with the product. Found it at *** or a similar pharmacy for the same price I thought I was paying. Regardless, the product isn't what I want and I couldnt cancel manually or contact them for a refund. They hide a lot of that info.

  

  Business Response

  Date: 03/23/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  JV Prods

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to make a payment of $165/month on 3/22 - I woke up to a charge of $1,980 on my card and immediately disputed with my bank. When I tried to contact hers, the website and app would not allow me to chat or message with anyone. The website is ridiculously hard to use for a company that chooses to incorrectly bill me by over $1000. I need a refund immediately as I am closing on a house in the next 5 days. I have also tried to call hers. w

  

  Business Response

  Date: 03/22/2025

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order approximately 6 months ago and had been reliably using the treatment as directed! I unfortunately saw no results from the product, and have since canceled my subscription due to this! Unfortunately my experience is that the topical solution had absolutely no effect for me! I have communicated this to the support team to no avail, and regardless, am very dissatisfied with the product, given that its sole purpose proved to not be of any use!

  

  Business Response

  Date: 03/22/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23101661
  
  I am rejecting this response because:

   

  A singular reply asking if.i wanted to continue using your products is not a solution... If your topical treatment didn't help at all I sincerely doubt any of the others will be any more able to assist me... Upon my reply no further efforts to rectify my situation were offered. At this stage, a refund would be a much more likely to satisfy me outcome...
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 03/25/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business did not inform me of auto renewal for medication. Did not receive any notification of new shipment or order being processed via text, email, or app notification. package has not been used or open however the company will not refund.

  

  Business Response

  Date: 03/22/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel this service. In good faith, I thought I went through the cancellation process. But, their cancelation process is convoluted, requiring that we click cancel 5+ times and continuously scroll to ensure weve successfully cancelled. And whether your cancellation is successful or not, they do not send you a confirmation email. So, I tried to cancel and thought I was successfulthen I received an email stating that an order that I assumed I had cancelled was on the way and my bank was charged ****** dollars. I have not yet received the product and I will be returning it when I do, but they have said they dont issue refunds. I therefore filed a chargeback with the bank.

  

  Business Response

  Date: 03/22/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that my Hims subscription was renewed without any prior notification. Upon noticing the charge, I immediately contacted Hims before my order was processed to request a cancellation and refund. However, I was informed that they would not cancel the order, despite it not yet being prepared for shipping. Their refusal to issue a refund and inflexibility in handling subscription renewals demonstrate poor customer service and a lack of professionalism. A reputable company should be transparent about subscription renewals and allow cancellations before an order is fulfilled. I am requesting a full refund for this unauthorized charge and urge the company to revise its policies regarding cancellation requests made prior to fulfillment. Furthermore, I will share my experience through public reviews and social media to ensure others are aware of this issue.

  

  Business Response

  Date: 03/22/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding an unauthorized charge related to a hair loss treatment subscription with Hims. Upon initiating the subscription, I understood the cost to be approximately $30. However, I was charged $516.00, an amount significantly higher than expected.Immediately upon discovering this discrepancy, on the same day the charge was processed, I cancelled the subscription. Despite the cancellation, the product was subsequently shipped, contradicting my expectation that the order would be halted. Furthermore, I was not informed or aware of the $516.00 charge prior to its occurrence, and remained under the impression that the cost would be around $30.Therefore, I request a full refund of $516.00, the amount erroneously charged to my account.

  

  Business Response

  Date: 03/22/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a medication kit from Hers on 2/24/25 and did not know one of the medications was an anti-depressant as it was under a name I did not recognize. I cannot take antidepressants and messaged the company. I told them that the medication kit was not the right path for me after all I then asked for a refund and they told me unfortunately they cannot refund me

  

  Business Response

  Date: 03/22/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23099647
  
  I am rejecting this response because: the company has not provided a solution to the problem, only a general response as they are looking into it. Case needs to stay open. Im looking for a refund. Thank you 
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 03/25/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******