Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been interested in possibly using the services for hair loss Hims provides. After filling out information such as how much hair loss I had been experiencing, payment information, and submitting photos, the information was sent to a representative to evaluate a treatment plan.I had assumed that after the representative had evaluated a treatment plan they would give me the option to accept or deny it, but I was not. The evaluation had been completed on April 26th and the order had been shipped later the same day and I was charged $175.I had canceled the subscription before the order had shipped but I was still charged and the order was shipped. I received the order April 28th and have not opened it, but I was informed by Hims customer service they do not take returns of any kind.I feel that Hims was deceptive with their terms and I was unfairly charged without an opportunity to opt out of the treatment plan. I wouldve liked to receive my evaluation before making a decision to proceed but I was denied that decision.

  

  Business Response

  Date: 04/30/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/25 I signed up for a 3 month prescription for GLP1 through Hers. I did not authorize auto renewal. In fact, I specifically checked my account and canceled the subscription just in case. On Friday, 4/25/25 I was notified that my "order had shipped". I received another three month prescription without my approval. It is very difficult to speak to a human being regarding this matter. I am requesting a refund.

  

  Business Response

  Date: 04/30/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27APR2025 I received a charge on my credit card for $1,197.00 from HIMS HERS HEALTH. On 28APR2025 I received an email stating that order: pvYr5QLg5Ng has shipped. I am owed a refund. This is because I was told by HIMS that the service HIMS was providing to me is no longer available and that I would be refunded. I never placed a new order with this company. I am seeking a full refund of the $1,197.00 that was charged to me for a product I did not order. I would appreciate the Better Business Bureau reaching out to Hims on my behalf to help resolve this issue

  

  Business Response

  Date: 04/30/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refund policy is misleading and unfair. I cancelled my 5-month subscription before the first month's order even arrived at my doorstep and despite confirmation from a representative that the subscription has been cancelled, I have been told that I am unable to receive even a PARTIAL refund for a 5-month subscription. Given that Him's states on their website that changes can be made with 48 hours notice before next processing date, it seems logical that the remaining unshipped 4 months could be EASILY refunded, with the already shipped month of product easily returned untouched, yet I have not been offered any such possibility by the support service. While this could be merely incompetence, I would wager it likely has to do with keeping profits at the cost of the consumer, though ultimately that line of thinking is conjecture.I also would like to suggest possible intentional manipulation of the ****** search AI generation, as there is a file mysteriously uploaded titled "HIMS-RETURN-POLICY.docx" that suggests a 30-day return policy. If this document is fake and unrelated to this company, I would suggest that it is a very convenient coincidence that they happen to be taking advantage of, and if related, is a complete fabrication. I do not know the details regarding this, as I leave that to experts in these types of fields with greater knowledge than my own, but would like to mention it nonetheless as a possible topic of interest.I have attached screenshots of all relevant evidence for your reference.

  

  Business Response

  Date: 04/29/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23260723
  
  I am rejecting this response because:

  I have not received any email yet regarding an opportunity to rectify this, nor have I received any messages through my Him's account portal. To clarify, I am requesting a response via email and my email address is ************************** This is also registered to my Him's account. Thank you again for your eagerness to rectify this, and I look forward to hearing from you soon.

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/01/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process for weight management on 4/17. It took about a day to go through the questionnaires. And speak to a specialist. After that they prescribed one of the plans. I took three dosages. One of the medicines were causing me to be manic. I stopped taking the medication and reached out to hims cs team. I was immediately told to stop taking. I did. I messaged back and asked about options. I was then immediately refunded about half of what I originally billed. Like others. I think its c*** that they charge you for 5 months of medicine and then when it doesnt work. Youre just out of luck. **************** is awful. Its impersonal and rude. I have messaged asking about the rest of money. I took 3 pills. Its ridiculous and should be considered a scam.

  

  Business Response

  Date: 04/29/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23260571
  
  I am rejecting this response because: I received an email from hims support basically telling me they arent and cant do anything. (Shocking). Clearly they get away with this. And its really sad and stupid to take advantage of your customer base. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/01/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to subscribe for a weight loss pill today, April 28th 2025. The language on the website was very confusing, and I was misled to believe that the payment would be $69, but it was $690.When I went to the website to cancel the subscription and seek a refund, I was told to download the app. I downloaded the app, and any time I try to contact the company, Im sent from the app to the website, back and forth. Im at a loss. My bank account is negative, and I feel like Im going to throw up, Im so extremely upset. Please help me! Thank you.

  

  Business Response

  Date: 04/29/2025

  Hi *********,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was curious about the medication treatment that Hims offered. I created an account and went through their evaluation process. This morning, I saw that I was charged for a subscription to a medication. There was no conversation about the medication or why it might be a good plan for me to start. This seems to be by design as this happened to another person two complaints down the list. Very deceptive. I would not trust this company. Also it charged my card twice the amount that was shown when getting a quote which I thought was too expensive. I had no attention of buying it. I have insurance. Why would I use this company and spend almost $348 on a medication? Stay away from this company.

  

  Business Response

  Date: 04/29/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Hims account on April 22nd to explore options for hair loss medication and products. While initially looking into different treatment options and medications, I took their short survey, and before I knew it, I had created an account, and THOUGHT I had put a card on file. After creating the account, the **** told me it was going to see if the option was right for me, and while I was researching the medications, particularly ***********, I found side effects that were not initially brought top, like possible fertility issues later on(this was beyond the possible sexual side effects brought up).This prompted me to try to all in all shut down my account, but to my horror I learned that my card had been charged $175 dollars, for a 5 MONTH subscription. When reading up how this could be true, I learned that APPARENTLY, below where I put my card information, there was legal text saying that I would be charged if I was approved. When looking back on my iPhone, I can confirm- that text doesnt initially show up, and the lowest part of the **** initially looks to be where to enter card info, its only when you scroll do you see the notice.The time in between when I created my account, and when I was fully approved, was less than an hour, and being that its a prescription medication I do not see how this is possible. How could I have been prescribed with nothing but my credit card information, and my birthday? I never sent pictures, spoke to a doctor, or added any level of personal input. Just my card, which is clearly all they cared about.I attempted to refund WITHIN the same day as my order, but I was called and told this was not possible. This is EXTREMELY frustrating, because on website it shows my order hadnt even been fulfilled at the pharmacy, much less shipped!I have attempted to receive refund through calling where I was very rudely told there was nothing I could do, and I "knew what I was signing up for'. Disgusted.

  

  Business Response

  Date: 04/29/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me exactly that it would be $35/month for 5 months and then suddenly charged me $175 WITHOUT my authorization! I want my money back NOW!

  

  Business Response

  Date: 04/28/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a reaction to the medication and can not take it. Was trying to get refunded

  

  Business Response

  Date: 04/29/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team