Business Profile
Information Technology Services
Plaid, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 24 Customer Reviews
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Review fromJennifer A
Date: 03/01/2024
1 starJennifer A
Date: 03/01/2024
Inaccurate income information and no customer service to fix it!!!Plaid, Inc.
Date: 03/11/2024
Hi there,We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from us at the address you provided to BBB.For your future reference, you can always reach us directly by filing a support ticket via file a support ticket via my.plaid.com or ********************************************************* Regards,Plaid SupportReview fromGary P
Date: 02/08/2024
1 starGary P
Date: 02/08/2024
I'm finding Plaid impossible to navigate. After depositing one cent in my *********** account, ********************** then asked for a three digit code that isn't visible on the account deposit. Even worse, Plaid provides no telephone customer service. It's not clear to me what "service" this company provides. I'd be much better off making a rental payment directly from my bank. This company is making money somehow--which is why many of us are unhappy about providing our banking information. For all the technical frustration Plaid creates, they could at least provide minimal customer service.Plaid, Inc.
Date: 02/29/2024
Hi there,We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from us at the address you provided to BBB.For your future reference, you can always reach us directly by filing a support ticket via file a support ticket via my.plaid.com or ********************************************************* Regards,Plaid SupportReview fromMichael B
Date: 01/22/2024
1 starMichael B
Date: 01/22/2024
Their ****** is bot reliable and as a result can harm your credit.Plaid, Inc.
Date: 01/29/2024
Hi there,We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from us at the address you provided to BBB.For your future reference, you can always reach us directly by filing a support ticket via file a support ticket via my.plaid.com.Kind Regards,Plaid SupportReview fromAmanda F
Date: 12/06/2023
1 starAmanda F
Date: 12/06/2023
They first obtain your information and once you change bank accounts they somehow think its allowed to obtain your new information when I never gave permission! This is insured that this is legal! There was a fraudulent situation where an app was taking money without my knowledge and I which accounts. Plaid took my new information and gave it to those apps!!! Unbelievable!!! Something needs to be done.Plaid, Inc.
Date: 12/15/2023
Hi there,We appreciate the opportunity to look into this for you. I see that youve also opened a ticket with our Support team under reference number #******. Please respond directly to that message and we'll proceed onward from there.In order to keep your data secure, we cannot address any technical troubleshooting via the BBB portal, so you will receive a direct email from us to the email address you've provided to the BBB. Please be on the lookout for our message, and we look forward to assisting you.Regards,Plaid SupportReview fromNathan D
Date: 11/09/2023
1 starNathan D
Date: 11/09/2023
Very negative experience working with Plaid.- Asking for your bank website username, password, AND one-time code feels insecure, and exactly like what a scammer would do.- Plaid did not let me choose _which_ account at my bank to draw from; they just picked the first account, which caused insufficient funds and overdraft fees.- It's very hard to contact Plaid customer support; they have no contact phone number or address on their website.I will do anything I can to avoid working with Plaid in the future.Plaid, Inc.
Date: 11/21/2023
Hi there,Wed appreciate the opportunity to review this issue for you and further advise. We see youve already submitted a ticket with our Support team and will continue our communications via that email thread.For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from us at the address you provided to BBB.Regards,Plaid SupportReview fromStephanie W
Date: 11/01/2023
1 starStephanie W
Date: 11/01/2023
Doesnt work, Why would I change my password on their site?Plaid, Inc.
Date: 11/08/2023
Hi there,Wed appreciate the opportunity to review this issue for you and better understand how we can assist. For ease, Ive opened a ticket with our Support team on your behalf.For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from us at the address you provided to BBB.For your future reference, you can always reach us directly by filing a support ticket via file a support ticket via my.plaid.com.Regards,Plaid SupportReview fromWilliam H
Date: 09/24/2023
1 starWilliam H
Date: 09/24/2023
If I could put 0 I would this company sends reports to other companies like earnin and **** ect. that I use every pay period to help build my credit information about my bank account and apparently they don't confirm the information they are reporting making the information false and fraudulent.They reported that I'm negative ****** in my bank account since Sept 18 my bank records show I haven't had a negative balance in a few mths and now I can't use the apps and it has put me in a financial bind I'm going to call a lawyer tomorrow morning and see what can be done about the false and fraudulent information I wouldn't use this company if it was the last one on earth and my life depended on itPlaid, Inc.
Date: 10/09/2023
Hi there,Wed appreciate the opportunity to review here. I've opened a ticket with our Support team on your behalf, and you should receive an email from us with the reference number #******. Please respond directly to that message and we'll proceed onward from there.In order to keep your data secure, we cannot address any technical troubleshooting via the BBB portal, so you will receive a direct email from us to the email address you've provided to the BBB. Please be on *********** for our message, and we look forward to assisting you.Regards,Plaid SupportReview fromMark D
Date: 06/29/2023
1 starMark D
Date: 06/29/2023
I tried connecting my acct to ********************** (even though I did not want to but it was required by the site I was using) and they said my login was not correct. The same thing happened to a friend I was teaching how to book a room on ****** and Plaid would not accept his info either. They are completely unreliable but they have conned businesses into using them.Plaid, Inc.
Date: 07/19/2023
At Plaid, we enable you to share your data with the apps and services you want, protect against fraud and abuse, and enhance your overall digital finance experience. For additional details, I encourage you to visit How Plaid works, How we handle data, our End User Privacy Policy, and/or our Security page. (Links posted below)Of course, only you know what's best for your accounts, and we encourage you to move forward however you feel most comfortable! Many applications/services offer ********************** methods through manual entry of account and routing numbers, so if this is something you're interested in pursuing, please reach out directly to the application/service you're trying to use.We would be happy to review your specific concerns about the connection error you were recieving in more detail. Ive opened a ticket with our Support team on your behalf. You should find an email from us with the reference number #******. Please respond directly to that message and we will work to further investigate your concerns.*************************************************************************************************************************** ******************************************Review fromJohn D
Date: 06/23/2023
1 starJohn D
Date: 06/23/2023
Esty Star Seller with 12 year old flawless shop in good standing everywhere.Plaid tried to verify my bank account WITHOUT my permission, without my password or bank user name. And they failed 3 times because they are bulldozing jerks,Because of their illegal attempts to login to my bank and fails my shop was suspended by esty. They are lucky they are on the other coast. Lawsuits are coming. They have NO business in Business. Lock them UP!Plaid, Inc.
Date: 07/14/2023
Im sorry to hear about your experience. Wed like to look into this further for you.To expedite a resolution and protect your privacy, Ive opened a ticket with our Support team on your behalf. You should find an email from us with the reference number #******. Please respond directly to that message and we will work to identify and mitigate your issue.For future reference, you can get in touch with our Support team via our *********** (my.plaid.com/help). Click the icon in the lower-right and type Support. By opening a support ticket, we can look up your specific connection attempts and any individual connection errors, or advise on alternate connection methods that *** be available.Review fromLynda L
Date: 04/03/2023
1 starLynda L
Date: 04/03/2023
I don't understand why one of this business' requirements for transferring money sent to them is to provide bank log on credentials. This is a NO NO in the internet world due to hackers gaining access. The Federal *********************** stress never give anyone you logon credentials for anything accounts, especially financial accounts. So why is the entity requiring them to access all of one's banking transactions?I have signed up for two cash cards due to people who owe me money using them. I have refused to provide PLAID access to *************** information. So I can't transfer the money off of the card to my bank account. I don't feel a star rating is warranted by my comments since I have declined to be their customer as stated above.Plaid, Inc.
Date: 04/05/2023
At Plaid, we enable you to share your data with the apps and services you want, protect against fraud and abuse, and enhance your overall digital finance experience. To facilitate this, Plaid connects programmatically with banks via their online platforms or APIs, and in many cases, this requires users to provide their online banking username and password to authenticate their account(s).For additional details, I encourage you to visit the support articles and pages posted below. I hope this helps provide a little more context about who we are and how we operate. Of course, only you know what's best for your accounts, and we encourage you to move forward however you feel most comfortable! Many applications/services offer ********************** methods through manual entry of account and routing numbers, so if this is something you're interested in pursuing, please reach out directly to the application/service you're trying to use.**********************************************************************************************************************************************************
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