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Business Profile

Information Technology Services

Plaid, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

Customer Review Ratings

1

Average of 24 Customer Reviews

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Review Details

  • Billy R

    Date: 02/20/2023

    Billy R

    Date: 02/20/2023

    I can not believe Plaid has been around this long and still have not struck an agreement with Cash App I handle all my affairs through them I have never had a problem with fraud they always take care of me if I have a problem they are so easy to reach through support they waste no time reaching out to you by far "Hands Down" the best mobile banking app out there. So Plaid tell your P, ********* to get off there *** get up to **** to ****** Bank, Square, and Vanilla and get the freaking ball rolling it's 2023 and your still s******* me out of money Plaid because I can not give my financial credentials to businesses that to see them I make money with.

    Plaid, Inc.

    Date: 02/28/2023

    Hi there,Im sorry to hear about your experience. Plaid is committed to enabling financial connections, and our Support team is happy to assist to the extent that we are able. To expedite a resolution and protect your privacy, Ive opened a ticket with our Support team on your behalf. You should find an email from us with the reference number #******. Please respond directly to that message and we will work to identify and mitigate your issue.For future reference, you can get in touch with our Support team via our *********** (my.plaid.com/help). Click the icon in the lower-right, and type Support. By opening a support ticket, wecan look up your specific connection attempts and any individual connection errors, or advise on alternate connection methods that *** be available. We look forward to your response.Best,Plaid

  • nancy l

    Date: 01/02/2023

    Worst and untrustworthy software ever. Linked my banking and turns out incorrect account number. Money lost. No way to change or find it back. What are the people doing in the company? They never fix the critical bug?

  • Sara M.

    Date: 12/12/2022

    Sara M.

    Date: 12/12/2022

    They're absolutely ridiculous. For two years now they have been saying that they are working with my bank to reconnect to the apps I was using. And if you try to get a hold of somebody or go to the help center, it just gives you instructions you can't even talk to a real person.

    Plaid, Inc.

    Date: 12/23/2022

    Im sorry to hear about your experience. We would be happy to review your specific concerns in more detail to better understand what happened and assist to the extent we can. To make this as easy as possible, we will open a case with our Consumer Support Team on your behalf. At Plaid, we take consumer privacy very seriously, and in order to keep your data secure, we cannot address any technical troubleshooting via the BBB portal, so you will receive a direct email from us to the email address youve provided to the BBB. Please be on the lookout for our message, and we look forward to assisting you.For your future reference, you can always reach us directly by filing a support ticket via file a support ticket via my.plaid.com.

  • Derrick W

    Date: 07/10/2022

    Derrick W

    Date: 07/10/2022

    They are either completely garbage at their jobs or a complete scam

    Plaid, Inc.

    Date: 07/19/2022

    Im sorry to hear about your experience. Were committed to enabling you to connect your financial accounts to the apps and services you want to use, and we have assistance available to you on Plaids ********************* https://support-my.plaid.com We would be happy to review your specific concerns in more detail so that we can better understand what happened and assist to the extent we are able. To make this as easy as possible, we will open a case with our Consumer Support Team on your behalf. In order to keep your data secure, we cannot address any technical troubleshooting via the BBB portal, so you will receive a direct email from us to the email address youve provided to the BBB. Please be on the lookout for our message, and we look forward to assisting you!

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