Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rocket Lawyer was not open about their charges when signing up. The email I received from Rocket Lawyer after signing up asked me to "Become a premium Rocket Lawyer member" and described how the trial works. It did not state anywhere that I had signed up for the premium trial, and it gave me the impression that I had not signed up for the trial and would not be charged. Yet, I was charged without consent. This feels like a scam, particularly because I was not even using their premium services. I was given a partial refund, but I do not feel that it was an appropriate refund, especially considering I used no premium services.

  

  Business Response

  Date: 08/19/2022

  Hey *******,

   

  We apologize for this matter. We see that you were refunded half the months of charges and the membership was downgraded/cancelled as of 7/20/2022, but a $1 monthly plan was started as of 8/15. We've refunded the remaining charges and downgraded/cancelled the membership. Let us know if you have further questions or concerns by responding to the refund email. Thank you.

• Initial Complaint

  Date:08/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their free documents maker four months ago and they charged my card without any notifications. I don't know I was charged since there's no emails, reminders or calls whatsoever for these charges. I would only pay for the first month, but they keep charging me. Scam.

  

  Business Response

  Date: 08/16/2022

  Hello ******,

   

  One of our representatives is currently working with you to get this matter resolved. Please respond to the email thread with the representative or feel free to call them with their provided phone number. Thank you.

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unwanted scam / spam email messages. Although there is an "unsubscribe" link in their scam messages, no one with an ounce of common sense would click on a link contained in a scam message that was sent by an unknown spammer / scammer and get who knows what kind of malware. Furthermore, how does one unsubscribe to something that was never subscribed to in the first place? No one with more than one brain cell would do business with a random spammer / scammer anyway.I want my contact info deleted from their system for all eternity. I want no future contact by this scammer ever again.

  

  Business Response

  Date: 08/01/2022

  Hello *****,

   

  We sincerely apologize for the confusion, but our records indicate that the account connected to the email address provided has been marked unsubscribed from emails. Please allow a total of ***** days for the change to take effect. 
  

  Customer Answer

  Date: 08/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I am still quite puzzled as to why I must "unsubscribe" to something I never "subscribed" to in the first place. Sounds like spam to me. As long as they stop spamming me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I signed a document with Rocket Lawyer on June 24th received on June 21st. This was via ********. Family Business LLC. Owner of this business was said to be Dezarie ********. In the past week I found that their website and phone number are down/ not connected. Upon further research I found that multiple people reported fraud by this company on YELP. When I contacted Rocket Lawyer they told me I would have to make a subscription and pay a fee for an attorney to receive my money back. Seeing as Rocket Lawyer is working with a fraudulent company I believe I should receive compensation. The charge was $475 I have a downloaded document as evidence

  

  Business Response

  Date: 08/01/2022

  Hello ******,

   

  We sincerely apologize for this situation, but unfortunately we cannot provide a refund to you since we did not collect the funds. You will need to follow up with the person/company that collected the funds, if they are uncooperative then we recommend following up with your financial institution and possibly look into your legal options. We wish you the best of luck regarding this matter.

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use to have a count with rocket lawyer and i tried to cancel it. My card was still charged after. A couple weeks ago i received a new card from the bank and somehow they tried to charge that card this weekend.*************************

  

  Business Response

  Date: 07/25/2022

  Hi ******,

   

  We apologize for this situation! One of our representatives has attempted to reach out to you because the information provided isn't pulling up any recent accounts. Please respond via phone or email (that was provided) so we can assist you. 

  Customer Answer

  Date: 07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Rocket Lawyer to complete one document in 2020 and was somehow signed up for a service that I didn't intend to sign up for. I was charged again the following year and canceled and now AGAIN, this year I have been charged for a agent service that I have NEVER signed up for. I have a "Free" Membership to Rocket Lawyer and have called in to complain AND cancel SEVERAL times over the past few years, yet I STILL keep getting charged.

  

  Business Response

  Date: 07/25/2022

  Hello *****,

   

  We sincerely apologize for this matter, but it looks like this matter is already being dealt with via a dispute that was filed. We are working hand-in-hand with your financial institution to get this resolved. Please contact them with any questions or concerns regarding the billing at this time, but one of our representatives has reached out to you and you're more than welcome to ask them any other questions or concerns. 

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account the night the 7 day trial was supposed to end. I checked my email for a notification that a charge would be processing soon but had no such luck. I wrote in requesting a refund of the $50 charge and even though the agent could see the account is canceled and I no longer have access to the account, they want to keep the $50 I paid.

  

  Business Response

  Date: 07/25/2022

  Hey ********,

   

  We sincerely apologize for this situation, but it looks like your membership was downgraded (cancelled) and refunded on 7/22/2022. We've sent you a new refund/downgrade confirmation email, so please feel free to respond to it with any questions or concerns at this time. 

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rocket lawyer: I did a one time transaction with rocket lawyer on june 23rd charge was $5.99. On July 1st they charge my credit card $49.99 . I have tried contacting them by phone and email also messages from there website. They make it impossible to cancel an account . I dont want to be charged again as I have read from others they were charged months before getting this resolved. They are clearly stealing from people. I would like rocket lawyer to cancel my account and refund my $49.99.

  

  Business Response

  Date: 07/14/2022

  Hello *******,

   

  We sincerely apologize for this situation! It looks like a $5 Premium Trial was started, but since it wasn't cancelled during the Trial period, it converted into the Premium Monthly Plan and billed the $49.99. As a courtesy, a refund was processed. Please allow **** business days for it to process and feel free to respond to the refund confirmation with any questions or concerns. 

  Customer Answer

  Date: 07/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I want any free or paid membership with Rocket Lawyers cancel immediately. I feel rocket lawyers make it hard to cancel a membership just so you can keep taking money from people.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I want is a response, preferably positive, as to whether Ask A Lawyer can help me. I first asked on Rocket Lawyers website for Ask A Lawyer on April 16, 2022. I was told my question was too general, and if I had specifics, to try again. (Copy uploaded) On April 18, I mailed the supporting documents along with a cover letter describing what I needed help with. (Copy uploaded) No response of any kind via any media. So on June 10, 2022, I again inquired and again sent the supporting documentation with my original letter of April, 18th. (Copy uploaded) Still nothing in the way of an answer via any media. I just want a satisfactory answer, preferably in the form of help from one of Rocket Lawyers attorney referrals. Otherwise, Im paying for nothing. Thank you for your time and attention to my little plight. ***********************

  

  Business Response

  Date: 07/12/2022

  Hello ***,
  
  
  We are sorry to hear about your matter and currently awaiting a response from the supervisor in the **************************** to follow up on your matter so we can get this fully looked into.
  
  
  As a courtesy for this matter taking longer than expected, please be advised that we have processed a refund. Please respond to the refund confirmation if you have any questions at this time, otherwise we will be in touch. We sincerely appreciate your cooperation!

• Initial Complaint

  Date:07/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November 2021 I am being charged $39.99 by the Rocket Lawyer company. I have never purchased anything from this site. I don't know this company. Please I request cancellation and full money refund from November 2021 to July 2022. Thank you

  

  Business Response

  Date: 07/08/2022

  Hey *****,

   

  We're very sorry to hear about your matter, but it looks like your membership has already been downgraded/cancelled and all of the charges were refunded, but please let us know if there is anything further we can do by responding to the refund confirmation email you've received. Thanks!