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Business Profile

Parking Facilities

AirGarage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 90 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in a lot I have been parking in for 2 years for a restaurant. No signs stating I needed to pay and inside restaurant IS sign stating parking in lot is free while eating there. Came out to a $58 parking for an hour of parking have reached out to advise of no signage and frequenting lot for several years. Will not waive ticket even when attached time stamped receipt from restaurant.

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Homefield KC is a multi purpose gym where my son comes to practice. Practice started AFTER an event. The event ended at 2, I arrived at 1:45 to drop my son off. While I was waiting in the parking lot the attendant came through for the last money grab. You can see they even texted me after the event was over in the attachment.

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in an AirGarage lot. Had not used Airgarage previously. I followed the directions on the signage that said to text pay to the number provided. Not having used Airgarage before, I presumed that this had activated my parking meter and that when I returned to my vehicle to leave I would end my parking session and pay. When I got back to my car, about 1.5 hours later, I found I had received a violation ticket for not paying and the fee Was $68. I dont think I should have been given a violation in the first place because I had never left the lot without paying. Furthermore there was no way to communicate live with the company and I got an auto email when I emailed a waiver request saying the violation was not in error. This is a very frustrating situation.

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in a garage yesterday that would only accept payments online by scanning a barcode. I did but it would not process my payment. There was messaging available if there was an issue, I filled it out and let them know the payment would not go through. Someone was supposed to get back to me, no one did. Today there is a parking violation summons, I pay through that online, but its for $68! Parking was supposed to be $25! I want a refund of the difference.

    Business Response

    Date: 05/23/2024

    Hi, please reach out to us at ********************************** with your license plate number and we can look into this for you and refund you the difference. Thank you!

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 7 around 12:15 PM EST, I parked and used the ** code to initiate the transaction for parking. It stated on the website that $6/ hr was the rate and I told the app I was staying for 3 hours. I left and returned around 3:10 PM and when I went to the link it said that I had paid $60.39 the daily rate. I immediately took steps to contact the vendor and found a phone number on my credit card charge so I called and texted and they said they would look into it. I got notified on April 8, 2024, Monday morning that they only refunded $15 which means I was still out $27. Ive been trying to reach them to get the correct receipt and communication documentation so that I can dispute it on my credit card and they provided me an email receipt for a refund of $6.39 this amount isnt even in the equation for this transaction and $6.39 isnt on my credit card as a credit either. This company needs to pay me the $27 to bring the initial payment agreement to the appropriate amount of $18.39. Can you help?

    Business Response

    Date: 04/12/2024

    Hello, I have reviewed your account and it appears that you were parked during a special event ********************** game next door to our parking lot). We do typically charge a $6/hr rate, but during events there is an event rate that superseeds the hourly rate. This rate was posted 3 hours prior to the event starting. We have issued you a $15 refund as a courtesy, but you were charged the correct rate. Thank you.

    Customer Answer

    Date: 04/15/2024

     
    Complaint: 21563861

    I am rejecting this response because: what the merchant stated is not the final settlement they provided.  Per the attached email they made the issue right by refunding me the $27.00 and they stated that in the future they would correct the parking issue.  Please note that the Orioles played Pittsburgh that day at ******** in ********** PA not in **********  There was no ballgame in ********* that day.  The app specifically stated $6/hr and then didn't charge me that.  It is a great proactive move that the merchant is correcting this but how many people wont go through the headache of contacting the merchant.  Thankfully this merchant wants to make things right and run a business that benefits both the consumer and the merchant.

    In summary, this is settled.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON MARCH 28TH I PURCHASED PARKING FOR A BASEBALL ***** IT SAID $6 AN HOUR AND $20 **** I WAS CHARGED $60. APPARENTLY THEY CHANGED THE **** AFTER I HAD ALREADY PURCHASED. WHEN I CONTACTED THEM THEY SAID THEY GAVE AMPLE TIME TO MOVE MY CAR. THIS IS NOT TRUE BECAUSE I WAS HOME WHEN I PURCHASED AND I PURCHASED THE *** OF. I ALSO DIDNT PARK UNITL THE *** OF RIGHT BEFORE THE ***** I AM WILLING TO PAY $30 FOR THE 5 HOURS I WAS THERE BUT NOT $60 FOR THE **** AND SWITCH.

    Business Response

    Date: 04/02/2024

    Hey ******, 

     

    I can see in our system that you were refunded $30. If it's not already in your account it should be there soon. Thank you.

    Customer Answer

    Date: 04/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/26/24 I parked my car in the Air Garage parking on Church St in ********** ** and using the ** code on the sign I activated a rental on their website which noted that it cost $30 per day. I checked into the ************* across the street. During the night at 2:47 AM, unbeknownst to me Air Garage ended my rental. They did not send me a text informing me of this so I had no reason to believe I did not have an active rental. At 11:25 I got a text from Air Garage saying I did not have an active rental and they charged me $30 plus a $12 penalty, which immediately came off my card. This is highly unethical and if it's not illegal, it should be. I'm seeking a $42 refund.

    Business Response

    Date: 04/03/2024

    Hi, you were charged correctly. This location has signs posted stating there is no overnight ************ were charged the daily rate on each day you parked.

    Customer Answer

    Date: 04/03/2024

     
    Complaint: 21496996

    I am rejecting this response because:

    If there are signs stating no overnight parking they are not easy to find because I didn't see one anywhere. There are multiple signs with a QR code for paying that state $30 **** In addition, the payment we page does not state no overnight parking. On top of that, the timer on the payment page continued to count into the next day when I checked so there was no reason for me to believe I needed to begin a new session. This practice is both misleading and deceitful. 

    I will be following up with a complaint to the Chamber of Commerce. 
    Sincerely,

    *************************

  • Initial Complaint

    Date:03/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Airgarage seems to be a complete scam. I've been emailing, texting and have spoken with multiple customer care representatives over the course of 2 weeks. I received an invoice from them as well, assuring me that I had a monthly parking spot in *********, **. Upon going to the garage, the site manager told me they had no record of my arrangement and that airgarage was a scam. Please do not use this fraudulent website.

    Business Response

    Date: 04/03/2024

    Hi ******, we are not a scam. It looks like you attempted to register for monthly parking at a private facility that only allows employees to park there. You were never charged, and your rental was cancelled right away. Thank you.

  • Initial Complaint

    Date:03/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I arrived and checked in, I made sure to confirm with the hotel receptionist that my parking fee had been waived due to my purchase of water park tickets. I even supplied her with my license plate number for verification. Attached are copies of the summons I received and my receipt for the water park tickets for your reference.

    Business Response

    Date: 04/03/2024

    Hi, 

     

    Your violation has already been waived. We apologize that the hotel did not inform you that you still need to register for parking when you arrive. You get free parking with waterpark tickets, but you still need to register. Thank you.

    Customer Answer

    Date: 04/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just cant believe this company!!!! Two separate charges on a card that I am unsure of how they got because I didnt use my card anywhere , the card you guys kept charging is for our food in my house. I hope you guys are happy taking food from me and my family . You guys are doing fraud! And I would like a refund. Also take my card information out your system or I will file a lawsuit!

    Business Response

    Date: 03/18/2024

    Hi Unique, 

     

    If you can reach out to us and provide your license plate number we are happy to look into this for you and if the charges were in error we will have you refunded right away. You can contact us at help.airgarage.com. 

This business is not BBB accredited.

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