ComplaintsforRippling

• Initial Complaint

  08/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Rippling has had a number of costly bugs and their sales people are relentless about finding ways to charge you more for the same services.Recently, there was a bug that allowed all employees to view everyone's compensation which caused a lot of issues for our team. Rippling offered no support or remedy for the situation. Security issues on this level have arisen several times now, with nothing but negligence from Rippling's team.

  

  Business response

  08/14/2024

  After receiving the review, we confirmed that on July 9, 2024, Rippling experienced a system issue which resulted in selective users on the platform to view others compensation. Rippling reacted immediately by proactively alerting HR Admins of Secureframe via email and mitigated the incident by setting up security features in place to ensure this is avoided in the future. Understanding the impact the issue had, our team provided tailored solution options to address the specific issues. Our team is actively working closely with the customer to find a mutually agreeable resolution pathway that addresses their concerns and also acknowledges the impact caused.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed up for Rippling on July 3, 2024, I signed my contract the following week. However, despite me manually entering in the company name, someone inconsistently spelled the company name throughout Rippling's contract and website portal. I called Rippling out, as I kept noticing someone incorrectly changing the company from *************** to **************** All was well, we proceeded with setup, data imports, and I had already attended 3 meetings... then on July 18th, 15 days after onboarding started was advised I would need to sign a revised contract.Not a problem... However, the new contract requires me to authorize a payment for the month of August 2024 for the second time!I told ***, I was not willing to authorize payment for Rippling's error. I was also not willing to authorize payment with the promise of a refund for the already paid monies.As someone with extensive IT knowledge, contracts and payments are not a one-step process, and should not be handled as such, for this reason.At this point, I have requested compensation, as I have had to go above and beyond to get Rippling set up for our business and copy all data, by myself, I was even instructed to watch a 2 hour training video. I have done my due diligence here, yet Rippling has not and with so many meetings scheduled and emails exchanged, I think this should have been rectified long before this point.It's a concerning display of incompetence, and we haven't even launched yet.I told Rippling, if I am signing a new contract, I should be getting the free month promotion (plastered all over the site), of course, no one was aware of that and have since stopped responding. I had to provide evidence of the promotion, although posted on the homepage.I have tried escalating to leadership via *** and my PM ********, but no success or response thus far.

  

  Business response

  07/24/2024

  Upon review, our team identified that the customers business name was input into our system with an incorrect letter during the sales process. Our team was aware prior to receiving this BBB and has been actively working on it. Since receiving this BBB we have sent the amended contract which will require no additional payment and are working directly with the customer.

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The business rectified their error. I stressed the need for more of a self service onboarding process. So much work goes into expecting a third party to do everything correctly. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My service and my contract with rippling was terminated on February 29th, 2024. And was assured my banking Information had been deleted, since that is step the consumer is not able to do. On June6th I received an email from rippling stating they were withdrawing a tax payment. I immediately wrote back and instructed them to not debit the account as I had already made the tax payment. They told me they would not withdraw the payment and that they did not have access to my bank account.On June 20th, they withdrew the payment , causing an additional 28$ In fees.I sent proof, they withdrew the funds. They had to look into it. On the 26th they said they withdrew the payment for taxes owed. However, I have paid the taxes and sent them proof the taxes were paid. There has been no communication from them since. They had zero right and no authorization to access my bank account or any funds in my bank account.in fact as stated, I explicitly instructed them not to, as the payment had already been made I do not and have not had any contract with rippling since February .

  

  Business response

  07/03/2024

  Upon review of this complaint, we confirmed that Rippling filed 2023 annual taxes on the customers behalf. During a proactive audit of 2023 annual taxes our tax department identified that the customer's Federal Unemployment Tax Act (FUTA) were underpaid by $172.80. The underpayment  was due to a rate change that was not applied properly. To rectify the underpayment, Rippling emailed the customer to alert them of the underpayment and debited the customers account. However, the customer had settled the underpayment directly with the tax agency outside of Rippling.  Once identified, a refund was issued to the customers account on file.

  Customer response

  07/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - Date of the transaction: May 2nd, 2024 - The amount of money I paid the business: $839.16 - What the business committed to provide you: This payment was for ***** insurance that Rippling provided. - What the nature of the dispute is: When I enrolled the ***** insurance, Rippling committed that I would be able to cancel the enrollment if I don't need it. However, I was not able to cancel the plan and was charged $839.16 for the ***** in May. I got an email on April 27th (Sat) from Rippling for the reminder of my May *****. Since I no longer need the insurance, I was planning to cancel the plan through the link they provided in the email. However, I did not find any option to cancel my plan through the link and from my Rippling account. Instead, it showed nothing under the ***** section and said that I waived all the insurance on the overview windows. I sent an email to my HR who was the administrative user for help on May 2nd, 2024. And they couldn't cancel my plan, either. I sent an email to the Rippling support team on May 2nd, 2024 and got an auto-reply saying that they cannot create a ticket for me since I was not the administrative user. I sent back and forward email to my HR and finally got an answer back on May 10th, 2024 from Rippling. However, they were not going to give my money back.- Whether or not the business has tried to resolve the problem: They find out the way to cancel my plan for ***** but are not issuing my money back for May.- ********************** number: MODERN MEADOW ***** PPD ID: ********** (from Chase)- If the issue involves advertising: Yes Rippling advertises them as the "Best ***** Administration Software and Service", "***** enrollees can cancel their ***** coverage in Rippling at any time" (***********************************************************)I have attached the following as my support documents: all the email thread, and the screen shot from my Rippling account showing that there was no cancellation option.

  

  Business response

  06/05/2024

  After receiving this review, we investigated our logs and confirmed that on April 15, 2024, Jing **** logged into Rippling but did not navigate to their Modern Meadow account under their profile. Instead, **** was logged into a separate Rippling instance and since they were not in the Modern ******* account, the insurance application was blank for the ***** section. The employee did not cancel their ***** coverage by the deadline of April 30, 2024 and the coverage renewed for the month of May. 

  
  On May 2nd, **** attempted to reach out but Rippling only supports admins, which is made clear to employees when navigating to the support button by instructing them to reach out to their Rippling Admin. On the same day, **** reached out to their Rippling Admin and our team reiterated the instructions on how to cancel ***** through the Rippling application. The employee cancelled ***** on May 2, 2024. 

  
  Given the above, the employee did not take action to cancel their ***** with Rippling until after the deadline. There was no system issue that prevented the employee from cancelling coverage. The employees ***** premiums were paid to the company for **** coverage and we have reached out to ********************************* admin to connect with **** directly to further discuss the May ***** charges.
  

  
  

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rippling filed a 941x return for RightForge almost a year and a half ago. We were due over 100k from the **** *** sent about 20 follow up emails only for them to keep telling me they have no information. I have no way to verify with the *** directly and they refuse to provide any details. Last time they held money after I asked they were like oh yes we can refund you, and that was 50k. I want the money we are owed.

  

  Business response

  05/23/2024

  Upon review of this complaint, Rippling confirmed that this customers refund from the *** for their Q1 ********* is pending with the ***. As previously communicated to this employer, Rippling filed the 941x on behalf of the customer but the refund has yet to be processed to Rippling by the ***. Rippling is set up to notify and initiate refunds once they are received and Rippling is consistently following up with the *** to check status of the pending refund. Our tax team contacted the customer directly and offered a call to review the process, ensure that the customer understands the status, and has access to contact Rippling for updates.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an order using my FSA card worth $214.50 with Sporting Smiles on 3/5/2024. Because their impressions didn't work, I was going to get them to refund my credit so I can order with molds instead. However, they automatically processed a refund to my FSA card. They said the money is stuck with the bank, I called the bank, who told me to email *********************************** When I emailed *********************************** I got an autoreply saying they don't respond to support emails unless it's from account administrators. My money is stuck with Rippling/UMB bank, with no way of contacting anyone to reverse this transaction. I filed a BBB report with Sporting Smiles, and they told me to file a report with the bank/Rippling instead.

  

  Business response

  05/16/2024

  Upon review, our team confirmed that the employees provider, Sporting Smiles, accidentally refunded the employees *** card after the employee was terminated. The refund was processed, but since the employee was terminated they could not access the *** funds. *** plans are employer-sponsored plans, meaning that, if you are a terminated employee, your *** card is deactivated upon termination and you cannot access/spend your *** funds on any expenses incurred after you leave your company.
  
  After receiving this complaint, our support team reached out to the terminated employee and their previous employer directly to assist. Our support team has coordinated with our flex benefits vendor to reactivate the *** card temporarily to allow the provider to re-charge the card in the amount of $214.50. 
  
  

  Customer response

  05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Our company Oakland Spine signed up for initial Rippling agreement in June of 2023 after an extremely pushy sales team convinced us of a quick sale for a discounted rate. They promised an extensive HR product with a well built automation and personalized service to walk through the entire setup of the program. We paid $6K for the initial deposit, and communication with Rippling from that point down turned to a handful of useless zoom calls over the next few months that left us helpless to setup this system on our own. After repeated emails (takes about 5 to get a reply from 1 person) we let them know we would not complete even the initial setup. At this point weve had emails from about 20 various people, switching account managers on a normal basis. They promised theyve been looking into closing this account for months now, and even now charged us again without having authorization on 4/1 for another $2K for a program that we havent even been able to setup let alone implement. We have emailed over and over, and there are no hotlines to call leaving us helpless to this irresponsible and unreachable company. We were looking for a partial refund of the original deposit and an immediate refund of the fraudulent April charge and have gotten no response from this company except for were looking into it for months now.

  

  Business response

  05/02/2024

  Upon receiving your review, we immediately initiated an investigation into the matter. After thorough review and consideration of your concerns, we've taken decisive action to address the issues raised. A refund has been processed for the amount of $8622.50, which has been credited back to the original payment method. The customer can expect to see this amount reflected in their account within the next 3 to 5 business days. We have communicated this resolution to the customer.

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My previous company used their services. I signed up for an *** through the benefits portal. Upon termination from Sentient Lasers LLC the **** card associated with the *** account was deactivated. Since I have not received any notices as to where the $800 therein the *** account was moved to nor have I received an alternate card to access the funds. I have called the bank who is listed and was referred back to Rippling. I have also reached out to Rippling (via email as requested-twice) to aquire the info or next step in the process. However I get an auto response that I am not an administrator and my inquiry will not be answered (emails attatched). The phone contact for Rippling requests an email correspondence and proceeds to hang up. I am looking for help to locate the *** account info due to not being able to reach Rippling. At this point I feel my money is being retained from my access/stolen. Any assistance is appreciated dated.

  

  Business response

  04/25/2024

  After receiving the review, we contacted our HSA partner to verify the employees access to their HSA account. Our partner informed us that the employee had not completed the verification process necessary to access their account. Our HSA partner also confirmed that they had emailed the employee regarding this update. As we do not have direct communication access to employees, we contacted the employee and their company admin to inform them of this information.

  Customer response

  04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this continued progress toward a rezolution is satisfactory. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello,I was promised a $50 gift card after their live demo. It was 2 weeks ago and still no gift card. I have asked them several times to send but they are ignoring me. This is immoral and took a lot of my time. Please help.You can see their trap about the $50 gift card on their website below:************************************** Thank you,*******************************

  

  Business response

  02/22/2024

  Upon review of this complaint, Rippling sent the $50 gift card to the customer via email for the demo. 

  Customer response

  02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Simpli.fi used Rippling HRIS for *********************************************************************************** ****. Rippling used 3rd party vendors for HSAs... in 2023 they moved from ********** Savers to Elevate. So our employees need 2 ****-SAs; however, because we are no longer with Rippling and refuse to pay them for the entire system, we no longer have access to the documents they told us we would have... When calling wealthcare savers they are saying that they cannot do anything because they work with Rippling and that employees can get to their information via the Rippling portal (which we do not have access to). We had brought this to Ripplings attention 2 weeks ago and it was not until 1/31 they informed us that they would be mailed out; however, when contacting wealthcare savers on 2/1, found out that was a lie and they never had mailed out the ****sa's.To also note, Rippling did the account closure and transfers for our employees who signed a form; meaning that the employees have NO way to get into the system or open an online portal (because the accounts are closed)Now, 5 days past the deadline to mail out the ****sa Rippling is still holding our employees documents, needed for them to complete 2023 taxes, nothing is getting done and we are being sent in circles. This needs to be addressed asap. Furthermore, I highly recommend a full audit of the company, as they had done extremely questionable/shady things leading to proof of horrible business ethics - leading to our decision to no longer work with the company.

  

  Business response

  02/13/2024

  Upon receiving this review, we reached out to the customer to inform them that we were looking into this with our former vendor to provide further insight into the status of their employees ****-SA's. The company no longer had access to these documents directly via their Rippling account as they terminated services with Rippling on 12/31/24.

  
  Upon our outreach to ********** Saver, we confirmed that Simpli.fi employees ****-SA tax forms were being sent out accordingly, and that the company was misinformed when they were told this was not being done. These forms are handled directly by the vendor for employees who had payments/distributions necessitating a ****-SA.

  
  We determined that there was misinformation provided by ********** Saver to both the company and Rippling on the status of employees tax forms. Upon our engagement, Rippling confirmed that ****-SA forms were mailed by the vendor on 2/5/24, 2/6/24 and 2/13/24 for all employees.

  
  We have since been in contact with the admin and confirmed that all Simpli.fi employees who required this form were sent out by ********** Saver.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩