Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we have moved ro Rippling we noticed that none of our employees are paying federal taxes. We just noticed this before filing. The crazy thing is our checks are lower than they were last year! This a very frustrating situation and I feel Rippling may be taking employees money. There is no explanation for this. They have also gotten our address wrong and we were not receiving our tax letters.

  

  Business Response

  Date: 03/18/2025

  Upon receiving this review, our team promptly reached out to the customer to address their concerns regarding tax withholdings and payroll discrepancies. After reviewing their account, we confirmed that payroll calculations were processed correctly based on the selected tax elections. We provided the admin with additional information to clarify how tax withholdings are determined and shared relevant IRS guidelines. Additionally, we confirmed that the address issue on file with the *** matched the customers data in ********************** and followed up to ensure there were no remaining concerns.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been on Rippling since mid-Oct 2024, and has been difficult 5 months to get adequate support to resolve implementation. These challenges linger throughout our year-end tax filings, which is a problem I cannot accept from a payroll provider whom I am to trust with compliance.During implementation, I've requested numerous times for certain employee's payroll situations to be configured with precision (for compliance and for exemptions). They had consistently pawned off the task onto another support member, which can be normal in large companies, but what is unacceptable is I had to constantly follow up to get any (little) step forward. Now that it is March, this constant lack of support is now broken us to being in non-compliance for filing ***** and most important T4's.There are errors everywhere of these mandatory documents that I now have to create manual amendments -- a full week's worth of unnecessary work ahead.I have documented over 15 support tickets which none have been resolved with any fervour of professionalism. The unprofessional tone culminated with "cost for amendments are $50 per correction" and is grossly unethical due to their lack of efforts that I am in this situation.

  

  Business Response

  Date: 03/11/2025

  Upon receiving this review, our team promptly reached out to the customer to address their concerns regarding year-end filings and payroll implementation. After reviewing their account history, we confirmed that our implementation and support teams have provided clear and timely communication throughout the process. Additionally, we verified that the T4 filing deadline was met in accordance with the Canadian extension. We are actively coordinating with the admin to schedule a call to address any remaining questions and ensure they receive continued support.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23018787
  
  I am rejecting this response because:

  They are blatantly skirting their duties to provide adequate support. Our system was never implemented correctly due to their failures in correcting system issues. Troubleshooting efforts were met with generalized non-action responses to which Rippling expected Pani to "correct" on our own regard. There were no manner of which Pani could have resolved these issues. Rippling is not owning up to their end of providing a compliant system for Canadian payroll.

  Rippling failed to submit documents which have been standardized for decades. The extension was for those having issues with the new Captial Gains changes, not a generic extension.

  Rippling continues to point the accusations at Pani, and are not listening to the problems. **** has no capability to resolve this issues on Rippling platform so all efforts must be done by Rippling.

  Pani still is demanding full refund for the lack of a dedicated team to provide an adequate platform to resolve all issues encountered. The only course of action Pani has is now directly with the ****** which deems Rippling as useless in their primary responsibility for the fees Pani has **************************************************************

  

  Business Response

  Date: 03/13/2025

  We have confirmed Rippling properly implemented this customer, responded to all case inquiries timely and is compliant on T4 filings. Our team looks forward to connecting on a call with the admin team to address any remaining concerns.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled, months ago because I was told that the time tracking part of their service would allow me to see where my employees were while they were clocked in. Once i found out that was not the case I cancelled. However, I am still being charged for rippling. i need to get refunded for the past several months and make sure that future charges are not made to my account. I also was not told that i would have to pay for a whole year if this didn't work for us. We were able to cancel using ADP when we came to Rippling with no charges, and they allowed us to come right back when we were unhappy with Rippling

  

  Business Response

  Date: 02/04/2025

  Upon receiving the review, we reached out to the client directly to thoroughly understand their concerns. We reviewed the situation, including the features discussed during onboarding, the terms of our annual contract, and the timing of their cancellation request. After aligning with the client on their specific requirements, we mutually agreed to proceed with the cancellation.

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been signed up with Rippling as my employer of record for a month now. Our company is using them for payroll services as well. My health benefits, which were deducted from my first payroll check, were never signed up for by Rippling. No one is responding in a timely manner. I was also forced to be a part of the 401K deductions, even though they claim there is an opt out, which there is not.

  

  Business Response

  Date: 01/24/2025

  Upon receiving this complaint, our team reached out directly to this employee and confirmed their medical enrollment and provided the steps to opt out of 401k.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December 2024, I had contacted Rippling to support with the adjustments of our T4 and RL1's prior to the Jan 31st 2025 deadline of having this approved and locked in. I needed to make an adjustment to include taxable benefits in the 2024 tax year. When I went to contact Rippling's customer support and our account manager, I was connected with several folks on the Rippling's team that did not have any tax specialization or knew how to do the adjustments. When I went to make the adjustments myself, there seemed to be an issue in Rippling's system where the wrong CNESST rates were being calculated to make the adjustment. I was told by the engineering team to hold of on processing this until they could manually make the changes. This conversation took place on Wednesday January 15th. It's January 21st, and I have sent several follow up's to the support team to see whether this change was manually made. However, I have not received a response. Despite the urgency in my request and the deadline for the tax reports to be completed by next week, the customer support team and my account manager have been extremely negligible and unresponsive. I am requesting urgent action to get this resolved this week and this impacts our business taxes, as well as my employee's taxes which is a serious offence.

  

  Business Response

  Date: 01/29/2025

  Upon receiving this review, we worked directly with the admin to verify that the rates were correct and guided them through processing the correction runs to ensure their tax filing remained on track. Additionally, we provided clarity on the adjustment process and addressed any concerns to ensure a smooth resolution. 
  
  

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling has an ad for a "free gift" when you attend their software demo. We attended a demo for their IT software on 11/20. They first made it very difficult to actually schedule the demo. After we filled out their contact form, they grilled us about our company details. When we got to the day of the demo, they sent us the wrong link, so about 5 of us were waiting in the wrong meeting room. After I contacted the company via chat, I finally got the correct link. After attending the demo, they asked if we would like a free trial. I choose yes. I never got a free trial. They never sent the form to get the free gift. I followed up with them multiple times per week and FINALLY got the form for the free gift on 11/25 and submitted it. I still have not received it. When I ask for confirmation of the shipping date, I get a generic response "high volume of gifts" and "sooner rather than later." I do not want to work with ***** *********. I would like her manager to contact me, apologize, and provide the date the gift was shipped.

  

  Business Response

  Date: 12/16/2024

  Upon receiving this review, our team confirmed that Rippling properly sent the customers details to our vendor after the customer filled out the gift survey. After investigating this further, our team identified there was a delay with our shipping partner that has since been resolved and the gift was in transit. Our team communicated this to the customer directly.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22678376
  
  I am rejecting this response because: I filled out the form on ************* that was sent to me by their team after my complaint; however, I still have not received a tracking number or any further information or a confirmation email. Fortunately, I recorded myself filling out the form, but I haven't received any confirmation. I will be happy to withdraw this BBB complaint when the product is actually received.
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 12/20/2024

  Our team has been communicating with the customer directly and confirmed they have received the gift.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against the *** company Rippling. Rippling was provided by my employer. I have contributed $600 from my paychecks into my Rippling account. ********************** is supposed to be an FSA card, however my Rippling card has been continuously declined. I was told that rather than paying with my card I needed to instead pay for my bills and submit proof of payment to Rippling for reimbursement. Rippling was initially approving my submitted bills. However in the past two months Rippling has stopped approving all submitted bills. They have denied bills for medication copays, dermatology visits, dentist visits, eye exams, and psychology services. I have attached the denials for dental and vision, which have been submitted multiple times but continue to be denied. They have no customer service line and cannot be contacted regarding these denials. My HR team has also tried to reach out to them with no avail. I recently left my position and was told that I have until November to make any claims or my money, $476 which is left in the account, is forfeit. However they are repeatedly denying all submitted claims, effectively stealing my money by not allowing me to use it despite providing adequate documentation for my expenses. I feel this company is a scam and is making coverage exceptionally difficult to obtain to disuade people from using their funds so that they can profit from contributions made to these accounts.

  

  Business Response

  Date: 12/17/2024

  Upon receiving this complaint, our team reviewed the employees *** plan and case history with Rippling. Our team reached out to the employee directly and clarified that the employee enrolled in a Limited Purpose *** not a General Purpose ***. Limited Purpose *** funds can only be used for vision and dental expenses. We also communicated that since *** plans are employer sponsored plans, the employee is not able to use their card or expense any claims past the last day of work, but that they have until 1/30/2025 to submit any claims for expenses incurred during their employment. Our team reviewed all post-termination claims and provided additional clarification that the claims were rejected since the claims were missing adequate service descriptions or submitted for ineligible expenses and clarified where the employee can view this within their profile. Finally, our support team conducted a call with the employee and provided guidance on ***** eligible expenses and how to resubmit the claims with the correct documentation. 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to be covered by **************** through my employer. Rippling is our HR platform. Therefore, I signed up for health insurance through Rippling. However, **************** doesn't have me registered on their end. There is no direct line to get ahold of a human being at Rippling who can help. My company's admin has contacted Rippling, but it has been over 2 weeks, and they haven't resolved the issue. They keep kicking the problem to ****************, who is saying it is not their problem. Long story short, Rippling is denying my contractual right to employer-provided health insurance, and they are not resolving the problem.

  

  Business Response

  Date: 12/18/2024

  Upon receiving this review, we reached out to the employee and worked with the carrier to resolve their enrollment. We have confirmed that the employee is covered.
  

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay for COBRA through rippling. We pay $2600/month and they cancelled our insurance. There is no one to get in touch with. Our son is on a very expensive medication and we need to get it filled but currently are being told that we have no insurance coverage. I cant find contact info anywhere.

  

  Business Response

  Date: 10/10/2024

  Upon receiving this review, we immediately reached out to the insurance carrier to confirm coverage was active and communicated this to the employee. We confirmed there was an error on the insurance carrier side that caused a lapse in coverage; this was immediately resolved once the issue was known. We also communicated with the employee ways to connect with our COBRA Employee Support Team for any future questions or concerns.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our taxes are delinquent because of Rippling. We have been trying for over a year to get the "tax specialist" to figure it out. I was promised reduced payments, meetings with the tax specialist, none of it happened. They renewed my contract without telling me. I repeatedly asked about my contract as I did not want to renew. They ignored my requests and renewed anyway. With the repeated mishandling of our taxes and the still delinquent taxes from 2023 we had no choice but to go to a new **************** Rippling will not get back to me on how to get the funds they have collected from Q3, will not pay or deal with the delinquent taxes and are refusing to let me out of my contract.

  

  Business Response

  Date: 10/11/2024

  Upon receiving this review, Rippling reached out to the customer and the tax agency and confirmed that the company's delinquent taxes for both entities in 2023 were not a result of Rippling failure to remit and pay taxes accordingly. We confirmed that all taxes were filed and paid on time during the time the customer processed payroll through Rippling. The root cause of the delinquent taxes stems from outstanding balances due prior to the company joining Rippling in Q3 of 2023. We have worked with the customer to provide a detailed explanation of the outstanding balances for their account and the appropriate next steps to resolve.
  
  Additionally, this customer’s contract has been cancelled and we refunded the customer for Q3 filings.