Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling is the payroll/benefits coordinator hired by my former company. Since I elected to have a ****************** Account (HSA), even though I recently resigned from my former company, Visus Therapeutics, I continue to have an individual account with Rippling as the administrator of my HSA account.I recently send a contribution check to Rippling via ***** overnight. I used the Rippling form on their web site, confirmed I was following the proper procedure by speaking to a customer service representative. This check was for $2,600.00 Now, Rippling's customer service phone number no longer works. When I call the customer service phone number listed on my back of my benefits card *************) it has no option to connect me to a customer service representative. Instead it states an email address to send questions to: ********************************** When I email this address, I get an auto response (see below) saying that they wont respond to my request because this isnt the email address listed on file. Before I left my prior company, my HR representative confirmed that I do indeed have this personal email address on file with Rippling.I sent a contribution check in several weeks ago and I have no way to confirm receipt.Also my password is no longer working on the web site. I have no way of checking the balance of my account.Additionally, I apparently was supposed to receive a new HSA debit card which I havent received.This company is not fulfilling their duty as my HSA account administrator.

  

  Business Response

  Date: 07/26/2023

  When an employee leaves a company, Rippling transfers all remaining *** funds to a retail account with ********** Saver. For this employee, we transferred all remaining funds on 9/2/2022. At that point, we were no longer the *** administrator. We attempted to reach out to the employee  to resolve this directly but were unable to get in contact with them.

• Initial Complaint

  Date:05/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling managed an *** account with my former employer through ********** Saver. When I left the employer, Rippling was supposed to re-associate the *** account into my name, but they failed to do so. As such, I have money sitting in the *** account that is completely inaccessible to me. There is absolutely no way to contact Rippling, except through human resources at my previous employer. I contacted human resources at my previous employer and asked if they could take care of this for me, and their response was that Rippling told my previous employer that Rippling already re-associated my *** account. This is absolutely not true. I have contacted Wealthcare Saver numerous times, and have been told that since Rippling is the custodian of the account, there is absolutely nothing I can do until Rippling re-associates the *** account and I become the primary account holder. The only support or contact information that Rippling provides is a number to an automated recording. Please help me.

  

  Business Response

  Date: 07/14/2023

  Rippling contacted ******** on 7/7/23 to inform him that we'd received his request and were working to gain him access to the outstanding balance. The funds were transferred to a personal retail account on 7/14/23 and the employee has since been notified that his balance is now accessible.

• Initial Complaint

  Date:05/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We changed payroll companies last fall for our small business and booked an annual contract to start ******* of 2022 unfortunately the business was liquidated in ******* 2022 we only used the service one time. we reached out to the payroll provider and notified them in February and asked to cancel the act - (please note this is all down via messages as they dont have any phone numbers you can call- one of my hesitations with this provider) It took a few attempts but finally got a reply about the matter and was told they would cxl acct 60 days from request and be refunded for any unused fee from last payroll ran - this time frame has long past but they continue to try to collect more fees etc and wont cxl the acct - they have locked the acct since we wont pay the additional fees - and now Im being advised we have access till end of year and cant cxl. But I cant access the acct due to the fee??? we have not utilize their service this entire time and notified them several times but cant get a straight answer. We want the acct closed and a refund for the time frame we did not utilize the service. We did not have to do an annual contract we could have gone month to month we chose to go annual and pay upfront again we did not have to do this. I even offered for them to take the 50 fee they just added out of the refund and again close the acct. Im tired of not being able to speak to a human on the phone and getting the run around for a service we are not using. The company is liquidated, business acts closed and the last of the equipment sells off at auction this week It should not take months to get a resolution we have not used their platform since *******. Platform is great service is horrible - even the set up was a mess - dont use unless you are ready to do all of it on your own or wait days for a reply that might not be correct depending who you get. Definitely go month to month so you can escape if you dont like it - call Paylocity they are better.