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Solar Energy Contractors
Clearway Community SolarThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.33/5 stars
Average of 89 Customer Reviews
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Review fromIlana R
Date: 04/16/2025
1 starIlana R
Date: 04/16/2025
I recently moved and emailed them to cancel my account. The response was that I have to provide proof with my last bill from my previous location and first bill at my new location (Uh? Why?). If I've moved in with someone they want a notarized statement from that person that I don't pay the utilities and if I'm renting they want a statement that my utilities are included in my rent. HUH?? They need this why exactly? I'm seeing others saying it took 8 months or more to cancel.Anyone interested in a class action lawsuit? Time to lawyer up.Clearway Community Solar
Date: 04/22/2025
Thank you for sharing your concerns. We are truly sorry to hear about your recent experience. To clarify, a copy of a final utility bill is to ensure that the final solar bill credit is applied correctly to the utility account. In some cases, customers may be eligible for a refund depending on the details of their account. We request documentation related to the new address, such as a new utility bill or rental agreement, to ensure that we can process cancellations accurately and evaluate whether cancellation fees may be waived.Please note that contract terms, including any associated fees, may vary by region. We're more than happy to review your specific agreement with you and walk through each part to ensure complete understanding and transparency.Our team is committed to resolving this for you as quickly and smoothly as possible. For personalized support, please contact us directly at ********************************************************************** you,Clearway Community SolarReview fromArnold L
Date: 03/31/2025
5 starsArnold L
Date: 03/31/2025
Ive been a Clearway member for several years and have experienced savings with the solar refunds based on solar farm production. Electronic billing is convenient and I have no complaints about service. We wanted solar without the holes in the roof and hassles of maintenance . I would recommend Clearway as a small step to halt climate change that individuals can take easily. We also drive electric cars and have ground source geothermal heating and cooling.****** LondonClearway Community Solar
Date: 04/01/2025
Thank you for sharing your positive experience with Clearway. We are delighted to hear that our solar program has provided you with savings and a hassle-free way to support clean energy. It is especially gratifying to know that our electronic billing system has added to your convenience and that our service has met your expectations.We truly admire your commitment to sustainability. Every step toward renewable energy makes a meaningful impact, and we appreciate your support in the transition to a cleaner future.Thank you for your recommendation and for being a valued Clearway member. Should you ever need assistance, we are always here to help.Thank you, Clearway Community SolarReview fromTom E
Date: 02/19/2025
1 starTom E
Date: 02/19/2025
The folks at Clearway Community Solar are shady. They generate my monthly bill on the 6th and I do not get the bill until after the 19th. This leaves only a few days to get the payment to them or it is past due. Then they harass you with multiple calls every day the bill is late. I've spoken to them SEVERAL times about it. Each time they want me to pay electronically (which I will not). I learned today that if you cancel your account, they still bill you for 6 more months. All of their service representatives are outsourced outside the United States with poor English skills and difficult to understand accents. I believe this is a scheme to get their customers to all pay electronically or something. I wouldn't trust these guys with anything.Clearway Community Solar
Date: 02/27/2025
Dear ***,Thank you for taking the time to share your concerns. To address this, Clearway offers customers the option to receive invoices electronically via email. Please note that opting into electronic invoicing does not automatically enroll you in auto-pay. Additionally, Clearway provides customers access to a 24/7 online portal, where invoices can be reviewed anytime for added convenience. We would love the opportunity to review your account details with you to clarify any discrepancies. Regarding your cancellation request, the cancellation process varies by region due to community solar regulations. We would be happy to look into the status of your request and provide more details on the timeline. Please contact us at **************************************************************** so we can address your concerns and work toward a resolution. We appreciate the opportunity to assist you. Clearway Community SolarReview fromCasey H
Date: 02/04/2025
1 starCasey H
Date: 02/04/2025
If I could give 0 star I would.. SCAM! BE AWARE! As you will see in many of these reviews, it is TRUE what people are saying. A man showed up at my front door and stated that they were contracted with National Grid and help consumers lower their monthly bill. Little did I know, I'm paying DOUBLE what I normally pay. There is NO discount. They make it seem like you are saving 7% but when you average it out, you are paying MORE. Also, I cancelled less than 1 month into signing up and the lady stated you aren't placed on a farm yet so you won't be charged. Come Jan 2025, they are calling me stating that I owe $431.85... mind you I have not lived at that location since Nov 2024. They said it will take 8 months to cancel because (coming from the MANAGERS mouth), they can not leave the farm with no-one, someone needs to pay... They said they can not stop billing me but once they found out I did not reside there, they stated, oh well if that is the case we will get them to terminate immediately... like WTF. You can't cancel my account for 8 months because you can't leave your farm empty but you can cancel IMMEDIATELY because I no longer live at that address? All I have to say is, be careful. If you choose to go with Clearway make sure you document everything because they def do not deserve A+ Accreditation. I could go on about the conversations I had with their manager but please read everyone's reviews and if you choose to take the chance, good luck!Clearway Community Solar
Date: 02/20/2025
Dear *****, Thank you for sharing your concerns. We take customer satisfaction seriously and want to ensure you receive the benefits of your community solar subscription. We understand your concerns regarding your electric costs. While community solar is designed to provide savings, several factors can impact monthly electricity costs. We would love the opportunity to review your account and billing details with you to clarify any discrepancies.Regarding your cancellation request, the cancellation process varies by region due to community solar regulations. We would be happy to look into the status of your request and provide more details on the timeline. Please contact us at **************************************************************** so we can address your concerns and work toward a resolution. We appreciate the opportunity to assist you. Clearway Community SolarReview fromLaurie D
Date: 12/12/2024
1 starLaurie D
Date: 12/12/2024
The most horrible experience ever!!! I had Clear Way since 2021. I wanted to change my name on the account as my Husband was no longer here. They would not. Then I canceled the account in September. I changed my account with My Excel in only my name.. After that I received a Bill from Clear way. I called they said it would be my last bill and it was because of how they bill out.. Well Ok I paid that bill. Now I get another bill and Mind you it is over 200 dollars. They are saying they are 3 mths behind.. weoll that is not possible because there is no longer an account attached to the Clearway account. Now I am also being told mind you after many phone calls. Now being told after the account with ********************** is finally paid up I will get a 600 dollar closing fee.. This place is a rip off...Clearway Community Solar
Date: 12/16/2024
Were sorry to hear about your experience and understand how frustrating this situation has been for you. We value your feedback and want to ensure that any concerns about your account and billing are fully ************ better assist you, wed appreciate the opportunity to review your account and go over the terms of your contract in detail. Please contact us directly at ***************************************************************** and a member of our team will be happy to help resolve this matter.Thank you for giving us the chance to make things right.Sincerely,Clearway Community SolarReview fromStephen C
Date: 11/21/2024
5 starsStephen C
Date: 11/21/2024
We have been a Clearway Community Solar customer for many years. I still remember when the young man came through our neighborhood trying to sign people up for their solar farm. It was a new idea, at least for me, and I liked it. It is only slightly cumbersome because I have two electric bills instead of one: one to my electric company and one to Clearway Community Solar. I have them both on auto-pay so it works very smoothly. I get credit for the electricity that Clearway Community Solar provides from my account to my electric company. My total cost is less because the electricity I get from Clearway is cheaper than the electricity from my electric company. The savings is not substantial, but I like the idea of harnessing the power from the sun instead of burning fossil fuel. It has been a good deal for us.Clearway Community Solar
Date: 11/22/2024
Thank you for sharing your positive experience with Clearway Community Solar! We're delighted to hear that you've been enjoying the benefits of solar energy and appreciate your support over the years. Its great to know that the process works smoothly for you and that you value the environmental impact of harnessing solar power. Your feedback inspires us to continue providing reliable and sustainable energy solutions. If there is anything we can look into for you please reach out to us at ***************************************************************** Thank you for being part of our solar community!Review fromDanielle A
Date: 07/25/2024
1 starDanielle A
Date: 07/25/2024
HORRIBLE!!!CleayWay Community Solar scammed me! They even took money out of my checking account without my authorization. When I first signed up, they told me that it would be easy to cancel and that there are no cancellation fees. Well, now they told me it will take at least 8 months to cancel my contract with them and am responsible for paying these bills until I personally find someone to replace my spot. Im a single mother of multiple children and I have no time for this.I have been on the phone with them multiple times and all they do is try to manipulate you into believing that youre somehow saving money with their solar credits. My utility bill doesnt even have the name ClearWay on it, just Other Chargesand now Im stuck with paying 3 different companies just for electricity!Clearway Community Solar
Date: 07/29/2024
Dear ********,We apologize for your experience with Clearway Community Solar. We take your concerns seriously and want to resolve this promptly.Please contact our customer service at **************************************************************** to address the unauthorized charges and assist with your cancellation. We understand the frustration, especially given your situation, and want to make this right.Thank you for bringing this to our attention.Clearway Community SolarReview fromEva D
Date: 07/22/2024
1 starEva D
Date: 07/22/2024
This business makes canceling an account impossible even if you do everything they say. I am going to have to take legal action to handle this! AVOID at all costs. Support solar another way.Clearway Community Solar
Date: 07/23/2024
Dear ***,We sincerely apologize for the frustration you've experienced in trying to cancel your account. To assist you promptly, please reach out to us at ***************************************************************** We are committed to resolving this matter swiftly and ensuring your concerns are addressed satisfactorily.Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our services.Warm regards,Clearway Community SolarReview fromLora B
Date: 07/08/2024
1 starLora B
Date: 07/08/2024
Until it came time to cancel Clearway to move to a less expensive company, everything was great. However, now we are paying TWO monthly fees, one to Clearway and one to Clearview (the new energy supplier. I was told that there is no Clearway cancellation fee, which is true. However, I was told by them 6-8 months of payments are still required, along with my new Clearway energy supplier bill. On the new company, *********, there is a $150.00 contract early termination fee. So, I am stuck paying TWO bills every month for the next 6-8 months, and we THREE double bills!!! We are retired folks, with no extra money to continue making both of these monthly payments. Can you do anything to help us? Thank you, **** A and *******************************Clearway Community Solar
Date: 07/09/2024
Dear **** and *****,Thank you for sharing your experience with us. We understand your concerns and apologize for any confusion regarding your billing.First, we would like to clarify that Clearway is not an energy supplier and does not provide an energy supply to your property. The solar power generated by the Community Solar farm is sent to the local power grids rather than directly to your property, replacing polluted energy with 100% renewable power from the solar farm. In return, you receive solar bill credits to reduce your electric cost. We aim to make your transition to clean energy as seamless as possible.Regarding your current situation, we genuinely want to help. To review your account details and find a resolution that works for you, please contact our customer service team at ***************************************************************** We are committed to assisting you in any way we can to address your concerns.Thank you for giving us the opportunity to resolve this matter.Best regards Clearway Community SolarReview fromBrenda P
Date: 05/08/2024
1 starBrenda P
Date: 05/08/2024
SCAMMERS, I canceled clear way in August 9 2023. They told me 8 months it's been 8 months and I'm still paying. I told them they're not getting any more money from me to take me to court they are ridiculous.Clearway Community Solar
Date: 05/09/2024
Hi ******, Thanks for reaching out and sharing your concerns. We're sorry to hear about the difficulties you've experienced. Your feedback is valuable to us, and we'd like to take a closer look to understand what happened.Could you please contact us at ***************************************************************** This will help us review your agreement and work toward resolving the issue as quickly as possible.We appreciate your patience, and we're here to help.Thank you,Clearway Community Solar
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