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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 863 total complaints in the last 3 years.
    • 219 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have paramount+ premium w/ showtime and it will not stream tv shows. We have tried doing the chat with them and it disconnects, weve tried replying to the email they send after the chat disconnects per the email they send to us and it just send it to us right back and Ive tried messaging them on ********* The customer service lacks. We have also done everything they have suggest on their website to correct the issue

      Business Response

      Date: 12/22/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a member of our *********** team replied to your private message on 12/21/2022 regarding your issue. Please reply to their message for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/23/2022

       
      Complaint: 18620116

      I am rejecting this response because:this is the only answer I got. This is horrible customer service. It took the m2 days to respond and I still havent gotten an answer back as what to do. Im paying for something that wont even play. 

      Sincerely,

      *******************************

      Business Response

      Date: 01/07/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We can confirm your case is actively being investigated by our *********** team. They will be in touch as soon as they have an update.

      Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

      Regards,

      Paramount+ Customer Service 

    • Initial Complaint

      Date:12/20/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday 12/17 I signed up for a one year subscription to paramount plus. I received welcome email and was able to stream right away. Tuesday 12/20 I go to app and I am logged out. When I try to log in it keeps saying invalid email and password. When I click to reset password it states that email has been sent for password reset but no email anywhere. I have tried online chat via website and ******** to no resolve. I want to make sure I am not charged for subscription as it does not work.

      Business Response

      Date: 12/23/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a supervisor attempted to contact you on 12/23/2022 at the number provided, but was unable to reach you or leave a voicemail, due to the mailbox being full. As a result, a member from our customer care team sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the annual subscription on 12/9. They were having a 50% of sale for Christmas so paid ***** with taxes. Was able to watch with no issues until 12/20. Now when I log in it says i do not have a subscription and is trying to get me to pay again to watch. Tried everything i can to fix online. Was unable to speak to any person or receive any help off their site. Spent my money and now unable to use the goods I purchased

      Business Response

      Date: 12/23/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a member of our ************* team sent you an email on 12/21/2022 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have re-subscribed to ******** which provides a free Paramount+ subscription. However, paramount+ seems to not have a way for me to obtain my benefit with my email because it was registered prior.Repeated requests to this business to either delete my email from their records or have them simply activate my subscription have been unsuccessful. I am told that they completed my request yet their own website tells me I cannot reuse my email (which I had requested they delete). I have requested this and explained the issue like 4 times over the course of about 2-3 weeks. Very frustrating.Thanks in advance for your help to make this vendor honor the subscription request for a benefit I should have been enjoying weeks ago. In addition, they should respect peoples data removal requests. My email is PI and not satisfying my removal request is unlawful.Thanks in advance for your help

      Business Response

      Date: 12/22/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a member of our ************* team sent you an email on 12/21/2022 regarding your request. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to try paramount +s 7 day free trial. Within 3 days I cancelled because I couldnt get the Thursday football game because spectrum blocked it. So I decided it was of no use to me. I knew I actually only had $.01 in my account so I made sure to cancel. I was charged before the 7 day free trial even was over. It overdrafted my account. I talked to the bank they refunded the charges. I got ahold of Paramount + talked to them they said they would offer me a free month and take away the charges. I said no just give me my money back. I said that I didnt trust them anymore after being charged, canceling and them arguing with me that I didnt cancel because I told them I didnt have the email anymore showing the cancellation. Then I got disconnected with the chat. I tried a number of times to contact them again and they must have blocked my number. They wont chat with me. I found one cancellation email and emailed it to them and still havent been reimbursed. There is no way to contact anyone to solve the issue. Im extremely disappointed and feel ** being ripped off big time and wonder how many others have gone through this.

      Business Response

      Date: 12/21/2022

      Dear ****,

      Thank you for reaching out to us about the issue you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.26. Please allow 7 to 10 days for processing to your financial institution.

      Based on the screenshot provided, our records show that you signed up for an additional subscription through your Amazon Prime account. We're sorry, but we are unable to manage this account. Since you signed up for Paramount+ through Amazon, and you have account-related questions (i.e. billing, account changes, refund requests etc.), please contact the Amazon support team by calling ************** or visiting www.amazon.com/contact-us for assistance.
      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a 12 month Paramount+ subscription. It expired on 12/17/2022. On 12/17/2022, my 6-year old daughter wanted to watch a movie on Paramount+. Then a message showed on the ** asking her to scan a QR code and log into my paramount+ account. My daughter did that and then I found that I was charged $4.99 and subscribed to a monthly $4.99 essential plan without asking my consent. Then, I wanted to find a way to cancel it and clicked "switch plan" when I was trying to find the place for cancellation. Then, I got another $4.99 charge and subscribed to a monthly $9.99 premium plan. I tried to contact the customer service of ********************** immediately. I chatted with two representatives, one is called Kiel and the other is called ******. Both chatting were freezed in the middle. Then I found the phone number and called the customer service of **********************, The customer service told me that he would not refund me. I told him that even if you couldn't refund the $4.99 for the essential plan, you should refund me the $4.99 for upgrading from essential to premium because it was totally a mistake. The represenative still rejected my request. Now, I want Paramount+ to refund me the total amount plus tax. I also hope that Paramount+ can fix the bugs of their chatting tool and stop charging customers without their consents.

      Business Response

      Date: 12/19/2022

      Dear Zhizhong,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $10.75. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Zhizhong Shan

    • Initial Complaint

      Date:12/17/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paying for streaming from Paramount plus. Which freezes on advertising and won't be allowed to watch episodes.

      Business Response

      Date: 12/19/2022

      Dear ****,

      Thank you for reaching out to us about the issue encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We are unable to locate your account with the information you provided. Please call **************** at ***************** days a week from 8 a.m. to 2 a.m. ET, and wed be happy to assist you over the phone.

      Your experience with Paramount+ is very important to us, and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount Plus is a scam. You can see with a quick search how many people have issues, and I wish I would have checked before subscribing. Thankfully I only did month to month, and that's still been quite problematic. **************** is full of bots, just like the chat on their website. They take forever to email you back about your issue, and then they literally just repeat the same thing. They don't do refunds apparently, which is a huge red flag. I deserve a refund for the last 2 months because I literally have not been able to access my account since the first of November! No one has helped me and I've canceled because it's clearly a waste of time and money. I asked about a refund and they said they don't offer that but they can give me a free month.. what does a free month do for me if I can't even access the streaming service!! That's literally my issue! The whole thing is laughable yet frustrating. I just want to be reimbursed for the last 2 months because I couldn't even use the service and they've done nothing to help me. You'd think with all the streaming service competition these days that they would actually be better at handling customer's issues but they are clearly greedy and only care about scamming people and getting their money.

      Business Response

      Date: 12/19/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $19.98 was issued on 12/18 and a confirmation email was sent.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      can't login . my login was either with ******************* or ******************** your password reset doesn't work. please stop charging me and refund for any charges after 12/13 because i can't login. thanks

      Business Response

      Date: 12/19/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $12.05. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/14/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to cancel my subscription on the app. The app told me I would have to do it through the website. I went to the website and stepped through the process only to be told Something went wrong. Try again later. I did this for a week same message every time. I messaged their "Help" account on ******* and never received a reply. I called and went through a bunch of prompt questions only to be told I would have to speak to a representative for which their was a 45 minute wait. It seems like this app is setup to make people give up or forget about cancelling. Very shady.

      Business Response

      Date: 12/15/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with canceling your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and found that your subscription was already cancelled on 10/31/2022.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Paramount+ is NOT a BBB Accredited Business.

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