Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past 8 months, I have been billed $4.99 for a paramount TV subscription. My personal and credit card information were used without my consent. I have emailed and contacted customer service via chat numerous times nothing gets resolved. When I file a complaint, I am given a reference number, but I am never contacted in regards to my complaint and I'm continually billed monthly. I would like this money refunded and my personal information removed from their database.I have written a letter to Paramount and it was returned to me.

  Business Response

  Date: 09/07/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your billing. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  Wed like to make this right, and assist with any billing issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17901918
  
  They continue to say they will call me for the past two months and never contacted me. Why can't they look into this problem with the info I provided and clearly see I never had an account. They should not have continued to bill me since I first contacted them two months making them aware of the charges they are taking from my bank but no they are still charging me for something I have no idea what it is for? I just had emergency surgery and under doctors care I don't need the added stress they are causing me. 

  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  We've researched your case and saw a supervisor attempted to contact you on 9/13 at the number provided, but was unable to reach you. As a result, a member of our customer care team sent you an email regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17901918
  
  I am rejecting this response because:
  I have not received a phone call from Paramount on my number ************. Perhaps they are calling the wrong number?
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/06/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
   
  We've researched your case and saw a member of our ************* team sent you an email on 10/05/2022 regarding your issue. A supervisor also attempted to call you with the phone number provided, left a voicemail and sent a follow-up email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
   
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
   
  We look forward to assisting you.
   
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto my roku this evening and went onto Paramount Plus. When it loaded up my profile it says add Showtime for just $3.00 which I was like that is a great deal so I clicked on it and it was added. It did not tell you that you would be changing your plan or anything just said for $3.00 you would be adding showtime. Now at 9pm I went on to watch Big Brother Live like I do all the time and my channel was missing. I thought because it was showing something political maybe it wasn't playing at the normal time not noticing I was on a news channel instead of the *** that always loaded first when I clicked live tv. So I looked up Big Brother and it said it was live at 9pm so I searched everywhere on the site for my channel and when I couldn't find it I was like then they need to cancel showtime if it is messing up my shows because that is all I watch. So I called and they looked into it and said when I chose the bundle it put me on an essential plan with the showtime and I don't get live local tv. So I wanted it canceled and put back on my plan but because I was grandfathered in on that plan and it no longer exists they can't give me it back so now instead of paying the $5.99 a month they will be charging me the $9.99 a month and it is unfair that they are not telling people on the streaming device that they are changing your plan if you add showtime. She said that supposedly it is on their website that your plan changes however I never go to the website and it was advertised on the roku so they should have to have it said on the streaming device when they are offering you an add on that it is an add on if you change your plan because you are not getting showtime for $3.00 on your current plan. Not everyone goes to a website when an offer pops up you read the screens offered to you and once you click at the $3.00 you were just expecting it to add that to the current plan you had not change your plan. It is scamming people seeing they won't return the previous plan.

  Business Response

  Date: 09/06/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with [xyz]. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  Wed like to make this right, and assist with any [account, streaming, coupon, etc.] issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Paramount Plus at **** a month. This company is a fraud. I cannot watch a single movie because every movie I click on it says I need to pay extra for the movie. This company is robbing people.

  Business Response

  Date: 08/29/2022

  Dear ******,
  

  Thank you for reaching out to us about the issue you encountered with certain charges. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  

  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  

  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  We look forward to assisting you.
  

  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:08/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up to receive solicitation and SPAM emails. Stop sending them.

  Business Response

  Date: 08/29/2022

  Dear ***,
  

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  

  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.
  You're experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  

  We look forward to assisting you.
  

  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I tried to subscribe to paramount plus and they unsuccessfully tried to help me load their app on my ** OLED65B7P TV. I spent 2 hours with 3 different people trying to load their APP. I told the last person cancel as I will not be able to use their service. I talk to them about the still charging my credit card and providing no service. They said no refunds and it is the fault of my TV manufacture and to take up with them. I said taking my money and providing in nothing in return is not legal. They had me wait on hold as checked into it and hung up on me after 20 minutes. ********************** 06/10/1944

  Business Response

  Date: 08/23/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.60. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When trying to cancel my account, it's telling me I must go through GooglePlay where I supposedly signed up, but when I check, there's no history in my profile, & no way to cancel. They won't just cancel the service when I email them directly, & GoogleHelp can't find anything either. They have me trapped in an endless cycle, refusing to cancel my account. This is fraud.

  Business Response

  Date: 08/23/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through ****** Play. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ******Play directly for further assistance using the information below:
  
  Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint because of how misleading the Paramount + website is. I was attempting to cancel my subscription yet it led me to a site for an annual subscription. I would like my $49.99 back because I will not be using this streaming platform anymore. Thank you

  Business Response

  Date: 08/26/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $49.99 was issued on 08/22/22 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last July I signed up for paramount+ on my phone using either apple or PayPal. I cancelled these services shortly after the Big Brother season ended. I got confirmation e-mail that my subscription was canceled, it is showing on iTunes that my subscription has ended, however I still have access to watch it and am being charged for the account. I have tried every method the website tells me to cancel the account. I have called paramount+ who will not help me cancel the account. I have called both PayPal and iTunes and both say the account doesn't exist however Paramount+ is saying it does and therefore is why I can watch the services if I wanted to. I just want my account canceled and to be done with this service but no one will help me ensure the account is gone and that I won't be charged. I have been paying for over a year of services that should have never even been charged in the first place and ideally would like a refund for that and to have this account gone forever. The account is under the e-mail of ********************** and my Apple ID is under the name ****************************** It should NOT be THIS difficult to delete an account.

  Business Response

  Date: 08/23/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:
  
  - iTunes: Visit https://support.apple.com/ to contact iTunes *********************** Visit https://getsupport.apple.com/?caller=cups&PRKEYS= and click on the appropriate topic for support.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17742710
  
  I am rejecting this response because:

  I was told to reach out to iTunes to cancel and it says it is no longer an active account with paramount and theyve ensured the subscription has been already canceled last year. 

   

  Business Response

  Date: 08/29/2022

  Dear *****,
  

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  

  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  

  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  We look forward to assisting you.
  

  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:08/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My service has not worked properly since February 2022, 1 month after I paid for the service. All I get is we are working on the issue. I have provided them with every detail they have requested and nothing. I think 7 months is more than enough time to have this issue resolved . All I want is my service fixed. Am I wrong to expect the service that I paid for?They refuse to give any refund because the contact says no refunds. While I understand this....not having working service should be an exception. Please help me!

  Business Response

  Date: 08/15/2022

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $83.33 which will be mailed to you as a check. Your check refund can be expected to arrive in the next 6-8 weeks.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service
  
  

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17712125
  
  I am rejecting this response because:  My complaint was why can't you fix my service. 7 months is ridiculous and "we appreciate your patience" is unacceptable.  Went can't you just fix the problem?!?
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/18/2022

  Dear ****,
  

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  

  Wed like to make this right, and assist with any questions, comments or concerns you may have. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  We look forward to assisting you.
  

  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled an annual subscription with them the day I got it because I was unable to log in and use it. Their customer service was not able to help me and their automated help kept kicking me off the system. I finally gave up and asked to cancel my subscription. They obliged. But refused to give me a refund. I had the subscription for less than a day never was able to log on, and the account is canceled. They said all they can offer me is a credit that can be applied the following year.

  Business Response

  Date: 08/11/2022

  Dear Joshalyn,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  We've researched your case and saw a member of our ************* team sent you an email on 08/10/2022 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  
  We look forward to assisting you.
  
   Regards,
  
  Paramount+ ****************