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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 860 total complaints in the last 3 years.
    • 217 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount plus offered me a trial of a month. I signed up on June 15, 2022. On June 17, 2022 my credit card was charged. I have made two attempts to get my funds returned and have been unsuccessful.

      Business Response

      Date: 06/29/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and our records show you signed up and received a 7 day free trial on 06/08, and were charged on 06/15. As a result, we issued a one-time courtesy refund in the amount of $9.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards
      Paramount+ ****************

    • Initial Complaint

      Date:06/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Streaming episodes are skipping or repeating sections of episodes.

      Business Response

      Date: 06/28/2022



      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been double charging me for a very long time and not responding to emails to have the charges reversed. They make the process impossible to talk to an actual person.

      Business Response

      Date: 06/27/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/30/2022

       
      Complaint: 17469434

      I am rejecting this response because: I called and the person on the other end was no help. This needs to be fixed now!

      Sincerely,

      ***********************

      Business Response

      Date: 07/06/2022

      Dear ****,

      Thank you for reaching out to us about the billing issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 5, 2022 I paid via paypal $99.99 for a year of Paramount shows and movies (with no commercials I believe). I was for some reason unable to use it the end of May. In June I was still having issues as the icon for it said I could buy something for $4.99 or ??? but did not show my subscription, Then it Did show it but...it just wanted me to get one month free then pay so much per month. I had printed out my receipt from 2/5/2022 But.... So I tried contacting them to see if they were still having issues or it was my iPhone. I was put in a queue 10th in line, after an hour I was still 7th in line so decided to look some where else for help, The Paramount help I clicked on started off by wanting to charge me a quarter to begin the conversation. That's when I decided enough was enough. I would like them to stop my subscription, refund the rest of the balance per month of the subscription and NOT automatically take next years money out of my paypal account ot as was set up

      Business Response

      Date: 06/23/2022

      Dear Liz,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:

      - iTunes: Visit https://support.apple.com/ to contact iTunes Support.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/24/2022

       
      Complaint: 17459105

      I am rejecting this response because: Older people don't know the difference in Apple whatever or Paramount whatever. It was your product I bought and I could NOT GET ANY HELP - You didn't even  know my problem.  I was put in a que with 10 ahead of me after a full hour  I gave us there were still 6 or 7 in front of me. I then went to one of your help sites and as soon as I clicked on it - I was asked to pay to get help - though I think it was only a quarter or something stupid it was the point. Maybe you have no idea what came up when I searched help with Paramount - but I feel it is your responsibility to keep up on these things.  I am dealing with Paypal now, but as far as the complaint - Others have a right to know (if they know to check BBB) how your HELP Works.

      Sincerely,

      ***********************

      PS. I liked most of the programs I watched and I am sorry this didn't work out.

      Business Response

      Date: 06/28/2022

      Dear Liz,


      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 


      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount plus has been canceled and they still keep charging my bank account monthly. I canceled my service and the app and cant use the service there charging me for because it keeps telling me to sign back up for service. I dont want paramount plus and just want to stop being charged.

      Business Response

      Date: 06/22/2022

      Dear ******,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We located an active subscription under a different email address jn**aw**are@ya*oo.com based on the information you provided here. As a result,  we issued a refund in the amount of $9.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.  
      Regards,    
      Paramount+ ****************

      Customer Answer

      Date: 06/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a free trial on 5/18/22 through a promotion by Tmobile, but made the mistake of switching my plan during the trial, which apparently causes an instant, automatic charge to your account for that plan cost. When I reached out to them, they said they can't give refunds and would instead give me one free month subscription to balance it out. Which is fine, but it was a little suspicious when they told me I should not cancel my subscription at the time because it would void my free coupon. So I assume at this point I have Paramount+ until 7/18/22, 1 month I paid for and 1 month I get free as compensation. But on 6/18/22, I notice I get charged another $9.99 for the premium service. When I call customer support, they said the previous person had not entered my coupon correctly so I was billed another month. And still the customer support people apparently do not have the power to give refunds. They added another coupon (hopefully correctly this time), but that means I would still only get 1 month free, for 2 months charged to me with 3 months of total service. So Paramount+ has made $9.99 off of this whole thing, and who knows how many others they have done this to. First they do not make it clear if you change your subscription type during the free trial you will be charged immediately, then they can only give me another month free as compensation instead of a refund which I cannot cancel until the very last day without losing the service. And now they have charged me again, after I had it documented in an email I would not be charged again until 7/18/22. This whole experience seems suspicious to me, and their policy on not giving refunds is the root cause. I have always trusted Tmobile's customer service to be able to settle improper charges, and now I am disappointed Tmobile would partner with such a company as Paramount. Giving proper refunds is a sign a company cares about its customers and owns its mistakes, but that is not Paramount.

      Business Response

      Date: 06/23/2022


      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/25/2022

       
      Complaint: 17447416

      I am rejecting this response because: Nobody reached out to me this week to resolve the issue. I ask that Paramount reach out to me via email if they are unable to have a supervisor call me. I am not ******************* this complaint until I have actually been refunded, as Paramount has not followed through in the past. Just the promise of a call at some point is not satisfactory.

      Sincerely,

      ****** K

      Business Response

      Date: 06/29/2022

      Dear ******,


      Due to higher-than-normal volume at this time, our response times are delayed. We're sorry for any inconvenience this may cause. 


      Rest assured, we have requested an update on the investigation into the issue you are experiencing, and a supervisor will reach out to you as soon as possible. 


      Your experience with Paramount+ is very important to us, and we hope to provide a resolution for you soon.


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 07/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A Paramount+ supervisor called me and I received a refund.

      Sincerely,

      ****** K

    • Initial Complaint

      Date:06/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had received an email back in January to signup with paramount tv streaming for **** for 4 months and then will be sent an email to signup when price increases. I have never seen a receipt of when I had money taken out i just happen to see it on my bank statements. I am seeking my refunds because they provided false misleading promotions also they keep giving me the run around. I really questioned them on 6.2.22 I had seen an high price withdraw from them. I have been calling them for three weeks also asking for a cancellation of my service too. They keep giving me the runaround that it is 10 t0 5 business days i called 6.13.22 and the agent told me call back in another week unacceptable i was told on Sunday if the deposit of funds werent there to call back. I just need explanation as to what is going on.

      Business Response

      Date: 06/14/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case and saw that the most recent transaction was voided on 6/6/2022, and a cancellation confirmation email was sent. For voided transactions, please allow **** days for processing.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
      We look forward to assisting you.


      Regards,
      Paramount+ Customer ServiceTell us why here...

      Customer Answer

      Date: 06/15/2022

       
      Complaint: 17418532

      I am rejecting this response because:

      Sincerely,

      ***********************

      I have not seen a refund for my funds taken out of my account ond 6.2.22 and ten business days have passed I have given them ample time to refund me i need a refund for the misleading services they provided. I have not received an email from them about my cancellation of there services.

      Business Response

      Date: 06/22/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/27/2022

       
      Complaint: 17418532

      I am rejecting this response because:

      Sincerely,

      ***********************

      I spoke to someone and they keep claims that I received a refund in reversal but no such thing on my statements from bank it says the withdrawal happen on 6.2.22. I am seeking my refund and don't want anymore connection to paramount.

    • Initial Complaint

      Date:06/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was stupid and agreed to the"free trial" offered by this company. I cancelled before the trial was over. The next month PARAMOUNT STOLE $5 37. I cancelled again. The next month PARAMOUNT STOLE $5.37. I cancelled again. THEN I ATTEMPTED TO CONTACT PARAMOUNT. I was refused a reimbursement. AND MY SUBSCRIPTION STILL DID NOT CANCEL.

      Business Response

      Date: 06/14/2022

      Dear *********,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case and saw that a refund in the amount of $5.34 was issued on 06/12/2022 and a confirmation email was sent. We have also issued a refund for the second invoice in the amount of $5.34. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is shady in general . I paid for a month (****, which is *****) of service , and got charged a separate transaction of $1 on top of the ***** charge. When i called customer service they told me they have no record of the $1. Thankfully i took a picture of my bank statement , where it shows two transactions. On top of this , the streaming service just continues to buffer and have loading issues , no matter what show i watch or how i try to stream (ps4, ipad, phone). Im so disappointed and feel scammed honestly, i get a feeling of dishonesty from the company in general.

      Business Response

      Date: 06/10/2022

      Dear ******,


      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that our customer service team already helped you with your issue on 06/09/22 and a confirmation email was sent.


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Paramount Plus with PayPal, but PP charged me for showtime too and I immediately requested the fix I paid for 1 YEAR of ad free Paramount Plus, never got one day. They refused to refund or cancel showtime so I asked PayPal to help. They got a partial refund of $48 Paramount still was showing me ads then they REVOKED my access it says to pay AGAIN but I paid for an entire year and now I JUST WANT MY MONEY Back please help me

      Business Response

      Date: 06/09/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $56.73 for the SHOWTIME add-on. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Paramount+ is NOT a BBB Accredited Business.

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