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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I sold 2 concert tickets for a show in ******* on 3/29/2024 I used an App called Radiate to find a buyer (it's an EDM music social media app)I charged $150 for both, she sent me $145.51 which I guess Paypal took a cut, whatever, fine.Then on April 13th she messages me saying she disputed the transaction and it was a mistake. Someone else ripped her off and she clicked mine by accident. This is the last time me or paypal has heard from her.I have provided evidence like I will show you and they still took her side. She only ever sent 1 sentence to Paypal saying she didn't receive the tickets. No replies after that or anything. Like I said I charged $150 and received $145.51 and Paypal is asking me for $120 plus a $15 fee. The amounts they are asking for don't even match the transaction!!!!!They kept asking me for a tracking number on the transaction. I tried to explain to them multiple times, I sent the tickets digitally! There is NO tracking number. They couldn't comprehend this for whatever reason. I disputed this claim, showed the evidence and they closed the case and sided with the scam buyer. I try to dispute again and they tell me the case is closed and there is nothing they can do. Now they are sending a debt collector after me!. This is so wrong and illegal.Business response
07/16/2024
Dear *****************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I sold an item on ******** marketplace to an individual, I was paid by someone else. The buyer asked if I received the payment, which I did, and they picked up the item. A couple of days later, probably a week, and the person who paid me filed a dispute for unauthorized purchase. I returned the money to PayPal pending investigation. This happened in early April. Today I see that the dispute was resolved in the buyers favor, this information was not relayed to me. So the buyer keeps my item and I lose the money. Again, PayPal did not disclose their findings to me.Business response
07/17/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I used my PayPal Mastercard to make a purchase at Glasses.com on August 27, 2023 in the amount of $299.00. The item was returned to the merchant, however, the merchant did not issue a refund. I opened a dispute with PayPal on February 19, 2024 (Case ID: *******************. According to PayPal's resolution center notes, the merchant responded on February 21, 2024 with the following: "Please process refund to settle claim. We apologize for any issues." Based on that response, I received a refund of $299.00 back to the PayPal Mastercard. On July 14, 2024, I received an email from PayPal regarding the above Case ID stating: "Our records indicate that you received a duplicate credit for the following transaction." This is untrue; I only received a single refund and no duplicate refunds were applied to the account. ********************** wrongfully deducted $299.00 from my PayPal account. I contacted ********************** by phone on July 15, 2024 and was advised that they cannot help me and I should contact my credit card issuer, however, PayPal withdrew the $299.00 directly from my PayPal funds.Business response
07/16/2024
Dear *********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I received a payment of $1300 from *********************** and PayPal hold my funds and permanently restricted my account just like that and the payment was made clean not for goods and services and I even try to refund my sender so he could send it to me through others means but PayPal do not allow me to do refundBusiness response
07/16/2024
Dear ***********************************,
My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
Armie
Global Customer Complaints & Advocacy
**********************Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I created my PayPal account and it was put on permanently limited and have never transacted with it i don't understand why they did thatBusiness response
07/16/2024
Dear ***********************,
My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
*****
Global Customer Complaints & Advocacy
**********************Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Subject: Complaint Against PayPal: Unjust Permanent Suspension of Business Account I am writing to formally lodge a complaint against PayPal for the unjust and permanent suspension of my account. This situation has caused significant disruption to my business operations, and I am seeking your assistance in resolving this matter.I have been using PayPal safely and without issue for long time ago, I upgraded my account from a personal to a business account to facilitate transactions for my Shopify store. I followed all required procedures and provided accurate information during this transition. However, shortly after making this change, I was shocked to receive a notification that my account had been permanently suspended without any explanation.This suspension has left me unable to process payments through PayPal, significantly impacting my business. Despite reaching out to PayPals support team for clarification and resolution, I have not received a satisfactory explanation or assistance in reinstating my account.I believe this action by PayPal is unjustified and has been handled in an unprofessional manner, I kindly request your intervention to help resolve this issue by urging PayPal to review my account, provide a clear reason for the suspension, and, if possible, reinstate my account.Thank you for your attention to this matter. I look forward to your support and guidance.My paypal email: *************************** Holder Name: ************************ Phone number: ************** Sincerely,Business response
07/15/2024
Dear ************************,
My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
******
Global Customer Complaints & Advocacy
**********************Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I realized on November 13th of last year (2023) that my Paypal account was permanently limited without any warning, and I was not given any reason for its limitation. I contacted Paypal support through their website, email, and phone calls. At first, I attempted to get my account reinstated, as I do not believe I violated any of their user agreement policies, terms, and conditions. When they denied that request, I asked for my account to be deleted. They denied that request as well. Finally, I asked Paypal to remove my personal information (SSN, bank accounts, credit and debit cards) and was denied once again. Paypal has not given me any chance to appeal this decision, nor have they given me any idea as to why my account was permanently limited.Business response
07/15/2024
Dear *******************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.PayPal has removed the permanent limitation to my account and restored all function.
Sincerely,
*******************Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made a $118.00 transaction through Paypal from a website Midwest Reloads and ordered items from them. I never received my items as promised and after calling them I spoke to one guy and never would take my calls after that. I **ntacted Paypal who this was paid through and I have spoken to them on 5/27/24, 6/14/24, 6/20/24, 6/24/24 and 7/11/24, they say the refund was done to my credit card and the card ** said they never received any transaction from paypal. Now for the se**nd time Paypal is saying they are placing a trace on the transaction. I just want my money back which Paypal says they will do in the event something like this happens.Business response
07/16/2024
Dear ***************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did find the refund after speaking to another person, initially when I spoke to a rep from the card Co. I was told a different story, a customer expects to hear the truth, I am sorry for this unexpected error.
Sincerely,
***************************Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My paypal account is permanently limited not able to transfer or withdraw the money.Business response
07/11/2024
Dear *********************,
My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
*****
Global Customer Complaints & Advocacy
**********************Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 6, 2024, I received an email from PayPal stating that my account was restricted. After reviewing PayPal's terms and conditions, I confirmed that I had not violated any terms. I contacted PayPal support and was informed that my account was deemed not real. This account has been in use for almost two years, facilitating my transactions. The funds I receive are from friends and family, not business-related.The support team questioned why I had not uploaded my ID or proof of identity. I explained that I never received any email requesting such documents. I am prepared to provide ample proof to establish that I am the rightful owner of the account. Despite this, PayPal has unjustly restricted my account, which currently has a balance of $5,294. I am in financial hardship and unable to afford basic necessities. PayPal's decision to lock my funds for 120 days is unjust, considering that I did not break any of PayPal's terms.Business response
07/15/2024
Dear ****************************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************
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