Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

29,761 total complaints in the last 3 years.
9,845 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/14/25 - Buy iPhone 16PM on ******. $1020.49 paid via PayPal (Transaction ID *********************/17 - phone mailed Priority Mail scheduled for 03/20 03/20 - No delivery. Indicate door tag left & pick up in person 03/21 No door tag so head to post office at ********************************************************************. Window 4 clerk comes back with **** letter-sized envelope with my name but incorrect apt (2R instead of 2T) and no shipper nor tracking#. Tell clerk its a package but she couldnt find one. Sign for the envelope at 5:09 PM Open envelope and its 6-sheets of blank rental lease agreement; no landlord, tenant, etc. Thinking scam so check tracking & show delivered at 5:09 Swappa banned new seller & instruct me to file a dispute w/PayPal 03/22 -seller told PayPal he have photos of phone in box and box with label (Photos are low quality and not showing address)Filed report with USPIS for fraud Seller escalate PayPal case to claim (Case ID: ************************************************ informing agent seller's photos do not have return address. No one ship $1000 item without return address 03/25 provided PayPal with a HD scan of envelope & label as it appear edited to remove sender and tracking #Called PayPal for status and was told to wait 04/01 - **** ********************************* contacted me after investigation (service request ********), there was no mail theft involved indicating the envelope I received was what was mailed. Result shared with PayPal on dispute page.Called PayPal asking if there is anything more I can do as I have an international flight on 04/09. Agent instructs me to ask **** supervisor for statement stating the envelope was what I picked up on 03/21 Supervisor unable to give statement saying the envelope is what's mailed and contact ***** if fraud suspected. Provided PayPal with photo of each page of the blank lease agreement 04/09 PayPal instructs me to file a report on ******************************* otherwise they will close the case
Business Response
Date: 04/22/2025
Dear ***-**** ***,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***-**** ***
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *********************************************** Credit accounts got "permanently limited" as they say. Stating "After a review, we've decided to permanently limit your account due to potential risk. Youll not be able to conduct any further business using PayPal." Before this I was harassed multiple times over email about submitting more info on my business. I have never taken any business on PayPal and there is no info to provide them with. I use PayPal to send money to my friends and family and receive the odd payment from them. I would like to request a revision on my account standings and consider reinstatement of my accounts.
Business Response
Date: 04/23/2025
Dear ***** *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:04/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint effects the paypal account associated with email address: ************************* last year, I had joined a group which partnered with ****** sellers to buy products, review them, and recieve reimbursement for said reviews (as i describe and show in the email I have provided in this complaint). Due to this, one of the sellers did a test transaction, which I would think was to ensure that my Paypal account existed prior to going through with the process. This, I can only assume, triggered Paypal's fraud detection system, and caused them to reivew my account. I provided the information you can see in this complaint, and after that they chose to permanently deactivate my account. When asked about the reason for this, I only got their typical "our decision is final" response.What I hope to recieve from this complaint is as follows:1: A response from paypal citing what part of their ToS I broke, or what I did to seem like such a high risk customer.2: If it turns out that the situation was somehow misunderstood, or there was not enough information provided regarding this situation, or any other posibility along those lines, then I hope to recieve efforts to further clerify or rectify the situation.3. If it turns out I did not break their ToS, or the decision was made in error, then I hope to recieve a reactivation of my Paypal account.Thank you for your time.
Business Response
Date: 04/23/2025
Dear ******* ******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:04/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a MC1375 Canister Steam Cleaner with 20 ***************************** Cord, ****** from **** on march 9, 2025. The tracking number provided was ********************** from ****. The tracking number was for a package sent to my town under a different address weighing only one ounce as shown in the pdf provided to me from the post office in ******** sc. I have included the pdf here in this report. **** promptly closed my case and appeal. I opened a case with Paypal. It was also promptly closed and my appeal was promptly closed. I tried to appeal again but was unable to. I asked to speak to a person to no avail. This transaction is set up in a paypal pay in 4 plan. Even though I have informed them that I never received the item, they are still requiring payment. Please help. The postal worker at my local post office and her supervisor says they are available to help in any way they can. Thanks.
Business Response
Date: 04/19/2025
Dear ****** *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 04/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:04/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a payment for a watch from a customer for $120 after fees a litte over $114 it was immediately put on hold to verify it was from my customer. After 24 hours it has been released but once it released my paypal account was indefinitely suspended and all payments were sent out after 180 days. Waiting 6 months is insanity
Business Response
Date: 04/21/2025
Dear **** *********,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:04/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a backpack via PayPal. The buyer later requested a refund, after admitting they had modified the product. I refused, and the buyer opened a case through PayPal. I included all relevant information in the case, including the buyers admission of modification. Despite this, PayPal ruled in the buyers favor.I was forced to accept a returned, modified item and issue a refund. I then called PayPals customer service, and was advised to accept the return, file an IC3 cybercrime report, and call back. I followed these exact steps.On my third call, a PayPal representative confirmed my IC3 report had been received and assured me my account would not be subject to debt collection notices. He said he placed a flag in the system noting this. Yet, despite this confirmation, PayPal has now transferred my account to collections. I have now been served legal paperwork related to this debt.This entire situation stems from a buyer returning a modified item and PayPal failing to uphold their own policies or communicate consistently. Ive made every attempt to resolve this directly and in good faith, but calling customer service has led nowhere I get a different answer every ******* this point, Im requesting:Immediate removal of my account from collections A formal review of the case decision, including the buyers admission of modifying the item Compensation for the time, stress, and legal inconvenience this has caused I am also pursuing complaints with the ***** FTC, and my states attorney general. I am simply seeking a fair resolution based on the facts.
Business Response
Date: 04/22/2025
Dear ******* ******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal

Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had made a complaint to PayPal regarding a purchase of a generator from AliExpress as I had not received a response from the seller. I did get a response after I open the dispute that they would hold my account until I had dropped the dispute. This all started on Feb/7/2025.I have gone round in circles with PayPal regarding tracking numbers etc. They seem to constantly side with the seller.After receiving the first tracking Number that was false, I knew I was in trouble. Then I was sent another tracking number from the seller and that was enough for PayPal to side again with the seller? As you can see by the tracking number there is no Address, No Name? Where did it get sent? This should be an easy decision to make. This was a scam, and I should be able to claim on the PayPal Buyer Protection Pan. I did get a refund on March/14/2025 for $376.72 that was short lived. I had sent additional letters to PayPal from the post office to show that the tracking number I was given was never in the system. I guess they did not read them, and I got charged back today April/4/2025.
Business Response
Date: 04/23/2025
Dear ****** *****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:04/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB,I am **** ******** and I bought a used item from Mercari utilizing the Paypal platform to pay for it. What I purchased came and wasn't as it should be. Mercari wanted no part of my wanting a refund and gave me a run around for a month. I made a claim against them with Paypal on feb 11. Still in febuary mercari offered to take it bake if I returned the item and a refund would be issued plus $55 in shipping costs. I returned the item in Febuary and am still waiting for my refund. I have countless calls in to Paypal and they keep mooving the date I will get my refund. It moved from March 4th to March 20th to March 26th to March 29th and now they just say they don't know when. I now have lost The money I paid and the shipping costs $230.55 and $55. I did everything asked of me from both Mercari and Paypal. This included countless pictures from difeerent angles, in different formats, Returning products before I get a refund and no matter what I do. No refund comes. Can you help Please?Thank you,**** ********
Business Response
Date: 04/18/2025
Dear **** ********,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 04/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I simply wanted a PayPal business account and set one up. I then received a message that they do not want to do business with me and refuse to due to violations of the user agreement yet they wont tell me a reason for denial. I at least deserve to know why they are refusing my business. Ive not done anything wrong.
Business Response
Date: 04/18/2025
Dear Lexi ***,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal

Customer Answer
Date: 04/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It looks like the issue with my account has been resolved. Thank you to the PayPal team and BBB team for helping to get this resolved.

Sincerely,

Lexi ***
Initial Complaint
Date:04/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unauthorized Charge Refund Request!I am writing to formally request a refund for an incorrect charge of $29.70 on March 16. The trial period for the service in question was from March 12 to March 26. Since the charge was made within the trial period, it should not have been processed.I have already disputed this charge twice, yet PayPal has ignored my disputes and refused to issue a refund. This is unacceptable. Please review the attached documents and process my refund immediately.I expect this matter to be resolved promptly. Thank you for your urgent attention to this ********** regards,Liuyi Pan
Business Response
Date: 04/17/2025
Dear Liuyi Pan,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal

Customer Answer
Date: 04/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Liuyi Pan

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