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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 25 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 1,527 Customer Reviews

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    Review Details

    • Alex Z

      Date: 04/29/2025

      Extremely unprofessional company with minimum customer care resolution. Buyer is not protected at all. **************** too much automated through AI assistant that its forgot about human factor. Also, 100% lock of finding a solution. No proper review process which is essential in order to find a solution during disputes.

    • Paua P

      Date: 04/25/2025

      I have tried many times to 'like' paypal. But each time I try to use them, I have issues. When I call customer service, they are not helpful or even knowledge enough to help me with the issues I'm having. Ontop of that, they are always condenscending and un appologetic to my problems. I will never be using them again. **************** is based out of *********** are consequently the service is poor.

    • Joshua R

      Date: 04/22/2025

      Be careful with this company. A large amount of unauthorized charges were made with my account and they promised since January that they would refund my money and they have not done this yet. Every time I call, they promise to review the charges and refund me my money and they have not done so. I will be pursuing legal action if this is not rectified. In the mean time, everyone should know that PayPal is neither credible, trustworthy, nor has any fiduciary concerns for its clients. I will never use them again and I encourage others to stick with using their direct payment cards or to use other payment providers.-****

    • Courtney K

      Date: 04/22/2025

      Don't use Paypal as the middle because honestly they don't care, You can use your credit card and dispute if needed

    • Jessica L

      Date: 04/22/2025

      I wrote at least 3 bad reviews right now. It wasnt posted, so im going to write in every website about PayPal! They prevent me from deleting my account, they dont tell me why, they tell me to go on a computer which I dont have and I havent in over 10 years! I want answers! My information is on PayPal and I have a RIGHT TO KNOW WHY I CANT DELETE MY ACCOUNT!

    • Christie M

      Date: 04/21/2025

      I wish I was able to give zero stars because thats what I would rate for ************************* not use PayPal. I repeat . Do not use PayPal! They closed my account down for absolutely no reason at all .I sent in every type of identity verification under the sun that I could give them , and they still closed my account without any excuse as to why . Its been going on 200 days now of me trying to be able to withdraw my money that they been keeping and Im now being told by them to wait like another week to so I can receive a email from telling me how I can withdraw my monkey that have been holding. Worst company ever!

    • Jack R

      Date: 04/21/2025

      Paypal has a lock on my account and all my money is on one of the cards. I am out of food and I am out of my prescriptions. I need ******* for my blood thinner so I wont get a blood clot. This is a matter of life and death for me. I need access to that $172.00 on that card. As far as I know I do not owe them any money.

    • Robert L

      Date: 04/19/2025

      I'm extremely disappointed with how PayPal handled my recent dispute involving a seller on *** who scammed me by providing an invalid product code that never worked. I provided clear and detailed evidence showing that the code was not functional in the ** region, along with proof of the seller's evasive and unethical behavior throughout the process.Despite submitting this information including communication logs, screenshots, and even support correspondence from G2A PayPal chose to close the case in the sellers favor, claiming they were unable to determine a resolution due to a "lack of evidence." This is not only frustrating but completely unjust, as all necessary proof was presented by me and supported by the platform involved.This decision has cost me both time and money, and it sends a troubling message that sellers can exploit buyers without consequence. I trusted PayPal to protect buyers from fraudulent transactions, but in this case, they failed to uphold that standard. I sincerely hope PayPal revisits how they handle digital product disputes and takes buyer protection more seriously moving forward.

    • Keith C

      Date: 04/19/2025

      Paypal is the absolute worst, they limit accounts, suspend accounts and block accounts permanently without any explanation and to request a reason I would have submit it through the courts. There was nothing fraudulent on my account. I did not violate the user agreement. I have had nothing but issues since I started using PayPal.

    • Douglas C

      Date: 04/18/2025

      I reported a fraudulent charge to my account to ********************** and they gave a case and stated they stop the charge and stop the draft on my checking account. They did not. They stated this was not a fraudulent charge and tried to forward that fraudulent charge to my to bank account. After I cancelled my Paypal account ********************** tried to put another charge thru for $439 they are dishonest company. Do not do business with ******** will regret it.

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